Manage Simple

How to cancel simple savings in australia and reclaim your money

Understanding simple and why you might want to cancel

Simple is a paid intermittent fasting and weight-management app that combines a free basic tier with premium features like personalised fasting schedules, progress tracking and advanced insights. The app positions itself as a lifestyle coaching tool rather than a medical device, and you typically access it through app store purchases or in-app subscriptions.

If you've signed up for Simple and now find yourself questioning whether the premium features justify the ongoing cost, you're not alone. Many Australian users report unexpected charges after free trials end, unclear billing practices, or simply finding the app doesn't fit their lifestyle anymore. At Stopee, we've helped thousands of consumers navigate exactly this situation, and we're here to guide you through cancellation with clarity and confidence.

Common reasons australians cancel simple

Users frequently report that the app didn't deliver the promised results, the free trial converted to paid without clear warning, or the recurring charges seemed higher than expected when converted to Australian dollars. Some cancel because they prefer a competing app with clearer billing, while others simply want to reset their approach to health and wellness without ongoing subscription costs.

Why acting quickly matters

The longer you delay cancellation, the more renewal charges will hit your payment method. If Simple charges you monthly, quarterly or annually depending on your plan, each billing cycle represents money leaving your account. Early cancellation also protects you if you're within the refund window under Australian Consumer Law, which we'll cover in detail below.

Simple pricing plans and what you might be paying

Simple's pricing varies significantly by region and platform, and understanding your exact plan helps you calculate refund entitlements and prevent surprise renewals.

These euro-based price points are sourced from public app store listings and converted using recent AUD exchange rates. The amount you actually pay may differ because app stores apply localised pricing and tax. Pro tip: always check your payment statement or bank receipt for the exact AUD amount you were charged, as this becomes critical evidence if you need to dispute a charge or claim a refund.

Your consumer rights under australian law when cancelling simple

Australian Consumer Law gives you explicit protections when purchasing digital goods like app subscriptions, and understanding these rights is your strongest leverage when disputing charges or demanding refunds.

Automatic renewal and cooling-off rights

Under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010), suppliers like Simple must obtain clear, prior express consent before charging you for automatic renewals. This means Simple should have made you actively agree to the terms before the trial period ended and your first paid charge occurred. If you received no clear warning, or if the renewal terms were buried in fine print, you have a legal argument for a refund even if you're outside the standard 14-day window.

You also have a 14-day cooling-off period from the date of purchase to request a refund for change of mind on digital products, provided you haven't started consuming the service. However, because app subscriptions are "consumed" immediately upon purchase, this window is narrow in practice.

Misleading or deceptive conduct

If Simple's marketing, trial terms, or renewal messaging was misleading-for example, if the trial converted to paid without your informed consent, or if charges appeared as a different amount than advertised-you can lodge a complaint with the Australian Competition and Consumer Commission (ACCC). The ACCC can investigate breaches and force refunds or corrective action.

Why you should invoke these rights now

Document every charge, screenshot every email about your subscription, and gather your receipt. If you're seeking a refund and Simple resists, your knowledge of these legal protections positions you to escalate the dispute formally. Stopee helps you build this case step by step, ensuring you don't leave money on the table.

How to cancel simple in australia: step-by-step instructions

Your cancellation method depends on whether you bought Simple through the Apple App Store, Google Play Store, or directly via the web. Each platform has different cancellation mechanics, and following the right path is essential to ensure Simple stops charging you.

Method 1: cancel through the apple app store (iPhone or iPad)

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap your profile icon in the top-right corner.
3. Select "Subscriptions".
4. Find "Simple" in the list and tap it.
5. Tap "Cancel Subscription" and confirm.
6. You'll receive an on-screen confirmation and a follow-up email from Apple within minutes.

Warning: Simply deleting the Simple app does not cancel your subscription. Apple will continue charging you at the next renewal date unless you explicitly cancel through the Subscriptions menu.

Method 2: cancel through google play store (Android)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Manage subscriptions".
4. Tap "Simple".
5. Select "Cancel subscription" and follow the prompts.
6. Google will send you a confirmation email immediately.

Pro tip: Google Play will ask you why you're cancelling. Providing honest feedback about billing confusion or unexpected charges can help Google identify problematic apps and take action.

Method 3: cancel via simple's direct website or contact form

1. Visit course.simplesavings.com.au or the support section of the Simple app.
2. Look for a "Contact Us" or "Support" link.
3. Fill out the contact form or email the support address with your full name, email address, and account details.
4. Write a clear, dated message stating: "I wish to cancel my Simple subscription effective immediately. Please confirm cancellation in writing."
5. Request written confirmation of your cancellation and the final billing date.
6. Keep copies of all emails in a secure folder for your records.

Warning: If you only email or submit a form without receiving written confirmation, Simple could claim they never received your request. Always follow up within 3 business days if you don't receive a response, and escalate to their complaints department if necessary.

Method 4: cancel via postal mail (for formal written notice)

If you want an undisputable paper trail, you can send a cancellation letter to Simple's Australian address:

Simple Savings
PO Box 1777
Buderim QLD 4556
Australia

1. Write a formal letter stating your full name, email address, subscription account details (if available), and the date.
2. State: "I hereby cancel my Simple subscription effective immediately."
3. Request confirmation of cancellation in writing within 7 business days.
4. Send the letter via registered post or Australia Post tracking to create proof of delivery.
5. Keep the receipt and tracking number.

Pro tip: Postal cancellation is slower, but it creates undeniable proof of notice. Use this method if you've already tried email or app-store cancellation without response, or if you're preparing to escalate a formal complaint.

What happens after you cancel simple

Cancelling Simple doesn't always mean immediate access loss, and understanding the post-cancellation timeline protects you from unexpected charges.

When your access stops

If you cancel mid-billing period, most app stores allow you to keep access until the end of that period. For example, if you purchased a month of Simple Premium on the 1st and cancel on the 15th, you'll typically retain access until the month's end. However, some promotions or plans may terminate access immediately, so check your confirmation email for the exact access end date.

Monitoring for lingering charges

After cancellation, monitor your bank or credit card statement for the next two billing cycles. Look for any charges from Simple, Apple, Google, or merchants processing Simple's payments. If a charge appears after your cancellation date, you have grounds for a dispute or refund request. At Stopee, we recommend setting a phone reminder for one week before your previous renewal date, so you can catch any rogue charges immediately.

Download your data before access ends

If you've accumulated progress data, fasting logs, or notes within Simple, export or screenshot them before your access terminates. Once your subscription ends, you may lose the ability to retrieve this information.

Refund eligibility and how to request a refund from simple

Refunds for Simple depend on how recently you made the purchase, which app store you used, and whether Simple's billing practices violated your consumer rights.

Refund windows by platform

Apple App Store refunds are typically available within 14 days of purchase if you request them directly through your Apple Account settings. Google Play Store offers a 15-minute refund window from purchase, but you can request a refund up to 48 hours later if the app was defective or misleading. If you purchased directly from Simple's website, their specific refund policy governs-often 14 days for change of mind, but this varies.

How to request a refund through apple

1. Open the Apple App Store or visit reportaproblem.apple.com.
2. Select the Simple subscription transaction you wish to refund.
3. Choose "Report a Problem".
4. Select the reason: "I no longer want this subscription" or "It was charged in error".
5. Describe your issue briefly and submit.
6. Apple will review and respond within 48 hours, usually granting refunds for clear cases.

How to request a refund through google play

1. Open Google Play Store on your device or visit play.google.com.
2. Go to "Account" then "Order history".
3. Find the Simple subscription charge and tap it.
4. Select "Report a problem".
5. Choose your reason and provide details.
6. Google will process the refund within 5-10 business days if approved.

Requesting a refund directly from simple

If you're outside the app store refund window but believe Simple misled you about trial terms or renewal charges, contact Simple's support team directly. Use this email template:

"Dear Simple support,
I purchased a subscription on [date] for AUD [amount]. I was charged without clear warning that my free trial would convert to a paid subscription. I request a full refund of AUD [amount] to my original payment method within 7 business days. If you do not respond within this timeframe, I will lodge a formal complaint with the ACCC. My reference is [your order number/email]. Thank you.
Regards, [your name]"

Send this via the contact form on course.simplesavings.com.au with read receipts enabled, or via registered post to the PO Box address above.

Common mistakes people make when cancelling simple

Cancelling can feel confusing, and small oversights often lead to continued charges or lost refunds.

Deleting the app without cancelling the subscription

This is the single most common mistake. Removing Simple from your phone does absolutely nothing to stop your subscription. Simple will charge you again at the next renewal date, and you'll discover the charge only when reviewing your statement later. Always cancel through the app store or directly with Simple before deleting the app.

Assuming a free trial is free forever

Free trial terms are often presented in small text or buried in app settings. If you didn't actively confirm the paid plan details before or at the end of your trial, you've been a victim of aggressive dark-pattern design. Document the original terms you saw, take screenshots if possible, and use this as evidence when requesting a refund. Stopee has helped consumers recover hundreds of dollars by proving they were never clearly warned about automatic charges.

Not keeping cancellation confirmation

If Simple stops charging you but you have no written confirmation of cancellation, you're vulnerable. If a charge appears six months later, Simple can claim you never cancelled. Always screenshot your confirmation email, save your Apple or Google refund confirmation, and keep a dated personal record of your cancellation request.

Waiting too long to dispute a charge

If Simple charged you incorrectly or after you cancelled, your payment method's dispute window (usually 60 to 180 days) is your last resort. If you wait longer, you lose the right to dispute through your bank or card issuer. Contact Simple within days of discovering the error, and if they refuse to refund, escalate to your bank immediately.

Protecting yourself: a practical checklist

Before, during and after cancellation, use this checklist to ensure nothing slips through the cracks.

What users say about simple and cancellation experiences

Real Australian user reviews reveal patterns worth noting. On review platforms, users praise Simple's core features when they work, but frustration clusters around three points: unclear trial-to-paid conversion, unexpected AUD amounts after currency conversion, and slow refund responses.

Several users report that Simple's support team eventually refunded them, but only after they escalated to their bank or threatened an ACCC complaint. Others mention that cancelling through the app store was straightforward, but their refund requests were initially denied until they provided evidence of the original trial terms. The consensus is that Simple is functional but requires assertiveness to manage financially.

Final advice: take action now with stopee

Delaying cancellation means another billing cycle, another charge you didn't plan for, and potentially missing a refund window. If you've decided Simple no longer serves you, act today using one of the four methods we've outlined above.

If Simple resists your cancellation or refuses a refund you're entitled to, you have legal recourse through Australian Consumer Law and the ACCC. At Stopee, we've helped thousands of Australian consumers cancel subscriptions, recover refunds, and dispute unfair charges. Visit stopee.com to explore how Stopee can guide you through the complaint process if Simple doesn't cooperate.

Your money matters, and you deserve clarity about where it goes. Stopee is here to ensure you reclaim control of your subscriptions and your budget.

Contact information for simple cancellations and complaints

Direct contact for cancellation

Simple Savings
PO Box 1777
Buderim QLD 4556
Australia

Online contact form: course.simplesavings.com.au/contact

Escalation pathways if simple refuses to help

If Simple ignores your cancellation request or denies a refund you believe you're owed, escalate formally to the Australian Competition and Consumer Commission (ACCC) at accc.gov.au. The ACCC investigates breaches of the Australian Consumer Law and can compel refunds or corrective action.

Stopee also helps you prepare formal complaints, gather evidence, and track communication with Simple throughout the process. Your cancellation doesn't have to be stressful-let Stopee help you navigate it efficiently and win your refund.