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Cancel Simple: The Right Way
How to cancel simple in new zealand and understand your refund rights
What simple is and how it works
Simple is a subscription-based service you manage entirely online through its mobile app or website. The service operates with automatic renewal unless you actively cancel your subscription before your next billing date.
How simple is managed and billed
Simple handles all account management digitally. You can subscribe, manage your plan, and request support through the app, the website, or via platform stores like the Apple App Store and Google Play. When you sign up through any of these channels, the respective platform (Apple, Google, or Simple directly) manages your billing.
Important: Simple does not operate a publicly listed New Zealand postal address for cancellations, so all cancellation requests must be made online.
Why you might want to cancel
You might cancel Simple for several reasons: you no longer need the service, you want to try an alternative, your circumstances have changed, or you simply feel you're not getting value from your subscription. Whatever your reason, Stopee is here to walk you through the process clearly and help you avoid costly mistakes.
Your consumer rights under new zealand law
New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect you when you buy goods or services, including digital subscriptions like Simple.
What the consumer guarantees act means for you
Under the Consumer Guarantees Act, you have the right to:
- Receive a service that is of acceptable quality and fit for purpose.
- Receive accurate information about what you're buying before you purchase.
- A refund or replacement if the service fails to meet these guarantees.
If Simple has not performed as advertised or promised, you may be entitled to a refund even if the standard refund window has passed. Stopee recommends keeping records of any issues or complaints as evidence if you need to escalate your request.
Your right to cancel and cool-off periods
The Fair Trading Act requires that digital services give you a 7-day cooling-off period if you purchase directly from the provider (not via a third-party platform). If you cancel within 7 days of a website purchase through Simple directly, you should be entitled to a full refund. This applies regardless of whether you've used the service.
For subscriptions purchased through the Apple App Store or Google Play, those platforms' own terms govern your refund rights, and they typically offer shorter or conditional refund windows.
How to cancel simple: step-by-step by platform
Your cancellation method depends on where you purchased your subscription. Stopee guides you through each option to ensure you cancel correctly the first time.
Cancel via the apple app store (iOS)
If you subscribed to Simple through the Apple App Store on your iPhone or iPad, follow these steps to turn off auto-renewal and stop future charges.
- Open the Settings app on your iPhone or iPad.
- Scroll down and tap your name at the top of the Settings menu.
- Tap Subscription (or "Subscriptions" depending on your iOS version).
- Find and select Simple from your active subscriptions list.
- You will see your current subscription plan, renewal date, and billing amount.
- Tap "Cancel Subscription" or the red "Edit" button, then choose to remove auto-renewal.
- Confirm the cancellation when prompted.
- You should receive an on-screen confirmation immediately.
- Retain your confirmation screen or receipt for your records.
- You will retain full access to Simple until the end of your current billing period.
- After that date, your subscription will not renew.
Pro tip: Cancel at least 24 hours before your next billing date to avoid unexpected charges. Set a phone reminder for renewal date minus one day to stay ahead.
Cancel via google play (Android)
If you use an Android device and purchased Simple through Google Play, this method will disable auto-renewal and stop recurring charges.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Manage subscriptions" or "Payments and subscriptions."
- Locate and tap Simple from your active subscriptions.
- You will see your plan details, next renewal date, and amount charged.
- Tap "Cancel subscription" and confirm your decision.
- Google Play will ask you to confirm one final time.
- A confirmation message will appear on your screen.
- Keep the Google order receipt or confirmation email for your records.
- Access continues until the end of your current billing period.
- No further charges will be applied after cancellation.
Pro tip: If you ever need to dispute a charge with Google, that receipt becomes your proof of cancellation. Save it in your email or take a screenshot.
Cancel via simple's website or app
If you subscribed directly through Simple's website or app (not through Apple or Google), use this method to disable auto-renewal.
- Log in to your Simple account via the app or website.
- Ensure you are using the correct login credentials.
- Navigate to your Profile or Account Settings.
- Look for a section labeled "Subscription," "Billing," or "Manage Subscription."
- Locate your active subscription plan and select the option to cancel or turn off auto-renewal.
- Some services show a "Cancel" button; others use "Turn Off Auto-Renewal."
- Either action stops future charges.
- Confirm the cancellation when prompted.
- You should receive an immediate on-screen confirmation.
- Many services also send a confirmation email; check your inbox.
- Verify that your subscription status now shows "Cancelled" or "Auto-Renewal Off."
- Return to the subscription settings after 1-2 hours to double-check the status has updated.
Warning: If you do not see a clear "Cancel" button in your account settings, do not assume your subscription is still active. Instead, use the in-app or website support widget to contact Simple directly and ask for confirmation of your cancellation status. Stopee recommends this extra step for peace of mind.
What happens after you cancel simple
Cancellation is only the beginning; understanding what comes next protects you from confusion and unexpected charges.
Your access after cancellation
Once you cancel, you retain full access to Simple until the end of your current billing period. This means if you cancel on the 15th of the month and you are billed on the 30th, you can still use the service until the 30th. After that date, your access will be blocked, and you will not be charged again unless you resubscribe.
Pro tip: Make a note of your final access date so you are not surprised when your access ends. If you need your data before that date, export or back up any important information now.
Automatic renewal stops
When you cancel, auto-renewal is disabled. Simple will not charge your payment method again. This applies whether you cancelled through Apple, Google, or Simple directly. You are no longer enrolled in any automatic billing.
Account data and long-term deletion
Simple's public cancellation guidance does not detail how long the company retains your personal data after cancellation. If you want your account fully closed and your data deleted, contact Simple's support team via the in-app or website support widget. Provide your account email, request account closure, and ask for confirmation that your data will be deleted in accordance with privacy law. Keep this correspondence for your records.
Refunds: what you are entitled to
Your refund eligibility depends on where you purchased your subscription and how much time has passed since your charge. Stopee breaks down each scenario so you know exactly where you stand.
Refunds for app store purchases
If you bought your Simple subscription through the Apple App Store, refunds are managed by Apple, not Simple. Apple's refund policy allows you to request a refund within 45 days of purchase if you cancel within 7 days and the service is not working as advertised. However, your first claim to Apple should always reference the consumer protections you have under New Zealand law: the Consumer Guarantees Act and Fair Trading Act. You have stronger rights than Apple's standard policy suggests.
To request a refund from Apple:
- Log in to your Apple ID account on Apple's website.
- Go to "Purchase History" and find the Simple subscription charge.
- Click "Report a Problem" next to the charge.
- Select "I'd like a refund for this purchase."
- Explain your reason (e.g., service not as described, cancelled within 7 days, or service failure).
- Submit your request and wait for Apple's response, typically within 5-7 business days.
Pro tip: Apple often approves refunds on the first request if you cite a legitimate reason. Be clear and honest about why you want the refund.
Refunds for google play purchases
Similar to Apple, Google Play manages refunds for subscriptions purchased through the Google Play Store. Google's policy allows refunds within 48 hours of purchase or within 7 days if the service is not working as advertised. Again, your consumer rights under New Zealand law are stronger than this standard window.
To request a refund from Google:
- Open the Google Play Store app on your Android device.
- Tap your profile icon and go to "Manage subscriptions."
- Select Simple and tap "Manage."
- Tap "Report a problem" or "Contact support."
- Select "Request refund" and explain your reason.
- Submit and await Google's response, typically within 5-10 business days.
Refunds for direct website subscriptions
If you subscribed directly through Simple's website (not via a platform), your refund eligibility is stronger. Simple's stated refund policy allows refunds for website subscriptions if requested within 30 days of the charge. However, New Zealand's Consumer Guarantees Act and Fair Trading Act give you additional protections. If Simple has misrepresented its service or the service is not of acceptable quality, you may be entitled to a refund even after 30 days.
To request a refund for a direct website subscription:
- Cancel your subscription first via your account settings (see the "How to cancel Simple" section above).
- Gather your receipt, order confirmation email, and account details.
- Open the in-app or website support widget and submit a refund request.
- Explain why you are requesting the refund (e.g., cancelled within 7 days, service not as described, service failure).
- Include your receipt and account email.
- Wait for Simple's response, typically within 5-10 business days.
Pro tip: If Simple declines your refund, you can escalate to the Commerce Commission, New Zealand's consumer protection authority. Reference the Consumer Guarantees Act section 12 (acceptable quality) or section 9 (fit for purpose) in your escalation. Stopee recommends keeping all correspondence with Simple in case you need to escalate.
Commitment plans and non-cancellable subscriptions
Some subscription services, including Simple, may offer fixed-term or commitment plans that cannot be cancelled until the term ends. If you are locked into such a plan, you cannot cancel early and receive a refund. However, the Fair Trading Act's 7-day cooling-off window does apply to direct purchases, so if you purchased a commitment plan directly from Simple fewer than 7 days ago, you can cancel and receive a full refund even though it is a fixed term.
If you are beyond 7 days and locked into a commitment plan, contact Simple's support team via the in-app widget and explain your circumstances. Ask if they will make an exception or whether any cancellation options are available. Some companies allow early cancellation under hardship or exceptional circumstances.
Common mistakes to avoid when cancelling simple
Cancelling subscriptions can feel stressful, and it is easy to make mistakes that cost you money or leave you billed without realising. Stopee has helped thousands of consumers avoid these traps, and we want you to steer clear too.
Mistake 1: confusing "pause" with "cancel"
Some services offer a pause option that temporarily stops access but keeps auto-renewal active. When the pause ends, you are billed again automatically. Always look for "Cancel" or "Turn Off Auto-Renewal," not "Pause" or "Suspend."
Mistake 2: cancelling the app but leaving the subscription active
Deleting the Simple app from your phone does not cancel your subscription. You must log in to the app or go to your account settings and actively disable auto-renewal. App deletion is irrelevant to billing.
Mistake 3: not checking your cancellation status after clicking "cancel"
Sometimes the confirmation page does not load correctly, or your browser refreshes before the action completes. Always go back to your subscription settings 1-2 hours later and verify that the status shows "Cancelled" or "Auto-Renewal Off." Do not assume it worked.
Mistake 4: forgetting to cancel before your renewal date
If your renewal date is tomorrow and you cancel today, you will still be charged tomorrow. Your cancellation takes effect for future renewals, not the one about to happen. Cancel as early as possible and set a reminder for your renewal date minus 24 hours.
Mistake 5: not keeping your cancellation confirmation
Screenshot your cancellation confirmation or save any confirmation email. If Simple mistakenly charges you again or disputes your cancellation claim, you have proof. This is your most important protection.
Your cancellation checklist
Use this checklist to ensure you cancel Simple correctly and protect yourself from avoidable mistakes.
| Step | Action | Completed? |
|---|---|---|
| 1 | Identify where you purchased Simple (App Store, Google Play, or website). | ☐ |
| 2 | Log in to your account or app and locate your subscription settings. | ☐ |
| 3 | Click "Cancel" or "Turn Off Auto-Renewal" (not "Pause"). | ☐ |
| 4 | Screenshot or save the confirmation message and email. | ☐ |
| 5 | Return to your subscription settings 1-2 hours later and verify the status shows "Cancelled." | ☐ |
| 6 | Monitor your bank or card statement for 5-10 days to ensure no unexpected charge appears. | ☐ |
How to contact simple if cancellation fails
If you attempt to cancel and the system does not respond, or if you are charged after cancellation, contact Simple's support team immediately. Stopee advises using the official in-app or website support widget, as it creates a dated record of your request.
Support contact details
Simple does not publish a direct phone number or postal address for New Zealand customers. All support flows through the in-app or website support widget. When you contact Simple:
- Provide your full account email and name.
- Describe the issue clearly (e.g., "I attempted to cancel my subscription on [date], but I was still charged on [date]").
- Attach a screenshot of your cancellation confirmation if you have one.
- Ask for a cancellation confirmation or a refund within 30 days.
- Keep a copy of your entire support conversation.
Pro tip: Use the widget's chat feature rather than email if available; chat interactions are often faster and easier to reference later.
Escalation to new zealand regulators
If Simple does not respond or denies your legitimate refund request, you can escalate to the Commerce Commission, New Zealand's consumer protection authority. The Commerce Commission enforces the Fair Trading Act and can investigate whether Simple has acted unfairly or misled you. You can lodge a complaint at comcom.govt.nz or by calling 0800 943 600.
When you escalate, provide:
- All correspondence with Simple.
- Screenshots of your cancellation attempt and confirmation.
- Bank statements showing the charge and any follow-up charges.
- A clear summary of why you believe Simple breached the Consumer Guarantees Act or Fair Trading Act.
The Commerce Commission takes consumer complaints seriously, especially when companies ignore refund requests for digital services.
Why stopee exists and how we help
Stopee was created because millions of people struggle to cancel subscriptions. Companies deliberately hide cancellation buttons, use confusing language, and hope you give up trying. Stopee cuts through that complexity and gives you the truth: exactly how to cancel, what your rights are, and what to do if something goes wrong.
This guide for Simple in New Zealand reflects our core mission: empower you to cancel with confidence. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and avoid dark patterns that trap them in recurring charges. Whether you use Simple or any other subscription service, Stopee's resources are free and designed to be your advocate.
You deserve transparency. You deserve a cancellation process that respects your time and your money. Stopee is committed to making sure you get both.