Manage Simply Wall St

How to cancel simply wall st in new zealand and reclaim your subscription

What simply wall st is and why you might want to leave

Simply Wall St is an online investment research platform that transforms complex financial data into visual reports and infographics designed for individual investors. The service helps you research stocks, build portfolios and screen global markets using an intuitive interface available on web and mobile browsers.

If you've subscribed to Simply Wall St's paid plans, you're paying for premium access to detailed company analysis, portfolio tracking and advanced screening tools. However, if the service no longer fits your investment needs, your budget has shifted, or you've found a better alternative, cancelling your subscription is straightforward-and Stopee is here to guide you through every step.

Why investors cancel simply wall st

Common reasons include switching to a different research platform, reducing subscription expenses, discovering the free tier meets your needs, or losing interest in active stock research. Whatever your reason, you have consumer rights in New Zealand that protect your cancellation and potential refund.

Your subscription at a glance

Simply Wall St offers tiered pricing with an Unlimited plan available as a yearly or monthly subscription. In New Zealand, the Unlimited Yearly plan via the iOS App Store costs NZ$499.99. Pricing varies depending on whether you subscribe through the web platform or app stores, and your plan renews automatically until you cancel.

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Your consumer rights under new zealand law

New Zealand consumer law gives you powerful protections that go beyond Simply Wall St's own refund policy.

What the consumer guarantees act protects

The Consumer Guarantees Act 1993 requires that digital services, including investment research platforms, be of acceptable quality and fit for purpose. If Simply Wall St fails to deliver what you paid for-such as inaccurate data, constant crashes, or missing advertised features-you have the right to a refund, replacement or repair.

These statutory guarantees cannot be overridden by the company's terms and conditions. Even if Simply Wall St's standard policy says "no refunds after 14 days," the law still protects you if the service is faulty or misrepresented.

How statutory rights differ from the 14-day money-back guarantee

Simply Wall St offers a 14-day money-back guarantee for new subscribers. This is a voluntary benefit on top of your legal rights. If you're outside the 14-day window but believe the service fails to meet the Consumer Guarantees Act standard, you can still escalate your complaint to the Commerce Commission or seek a refund based on statutory grounds.

Pro tip: Keep records of when you subscribed, what you were promised, and any evidence of service failures. This documentation strengthens your position if you need to invoke consumer protection law.

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How to cancel simply wall st step by step

Cancellation methods differ depending on whether you subscribed via the web platform or through an app store; Stopee breaks down both paths so you cancel without confusion.

Cancel via the web platform or mobile browser

If you subscribed directly through Simply Wall St's website using a credit or debit card, use these steps to cancel your subscription immediately.

1. Open Simply Wall St on the web or in your mobile browser and sign in to your account.
2. Tap or click the user icon (usually in the top right corner of the screen).
3. Select "Subscription & Billing" from the menu.
4. Tap "Cancel My Subscription."
5. Review the cancellation summary and confirm by selecting "Cancel Plan."
6. You will receive a confirmation message. Screenshot this for your records.

What happens next: Your subscription stops auto-renewing immediately, but you retain access to all paid features until your current billing period ends. After that date, your account reverts to the free tier.

Cancel if you subscribed through the apple app store

App store subscriptions cannot be cancelled inside the Simply Wall St app itself. You must manage the cancellation through your Apple account settings.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen.
3. Select "Subscriptions."
4. Find and tap "Simply Wall St."
5. Tap "Cancel Subscription."
6. Follow the prompts to confirm the cancellation.

Pro tip: Apple will often offer you a discount to keep your subscription-you can decline and proceed with cancellation, or accept the reduced rate if it suits your budget.

Cancel if you subscribed through google play

Android users who subscribed via Google Play must cancel through their Google account, not inside the Simply Wall St app.

1. Open the Google Play Store on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions."
4. Tap "Subscriptions."
5. Find and tap "Simply Wall St."
6. Tap "Cancel subscription" and confirm.

Warning: Google Play subscriptions can take up to 24 hours to fully process the cancellation in their system. If your next billing date is within a day or two, consider cancelling immediately to avoid being charged.

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Timeline and what happens after you cancel

Understanding the exact timeline prevents confusion and ensures you're not charged unexpectedly.

Access to your account post-cancellation

Cancelling stops future charges but does not lock you out immediately. You keep full access to your paid features-company reports, portfolio tracking, and premium screening-until the end of your active billing period.

On the day after your final billing date passes, your account automatically downgrades to Simply Wall St's free plan. You retain access to basic research tools and saved portfolio data, but premium features become unavailable.

Your data and portfolios remain safe

Cancellation does not delete your account or your saved investment portfolios. Your data stays in your account and you can view it on the free plan (within free-tier limits). If you decide to resubscribe later, your historical information will be waiting for you.

No further charges after cancellation

Once your cancellation is processed, Simply Wall St will not charge you again unless you voluntarily resubscribe. If you notice unexpected charges after cancellation, contact your bank or card provider immediately and escalate the issue to Simply Wall St's support team.

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Refund policy and how to claim your money back

Stopee understands that timing matters when you need a refund, so here's exactly when Simply Wall St will refund your subscription and what you need to do.

The 14-day money-back guarantee

Simply Wall St offers a 14-day money-back guarantee for all new subscribers, counted from the date of your initial payment. If you request a refund within that window, the company typically honours the guarantee and returns your funds.

To claim a refund within 14 days, contact Simply Wall St's support team through their help centre or email and clearly state that you're within the money-back guarantee period. Provide your payment date and subscription details to speed up the process.

Refunds after 14 days

Once the 14-day window closes, Simply Wall St is not obligated to offer a refund under its standard policy. However, you still have rights under the Consumer Guarantees Act if the service is faulty, misleading, or unfit for purpose.

Pro tip: If the service has serious issues-missing data, frequent outages, or features that don't work as advertised-explain the specific problem when requesting a refund. Many companies reconsider refunds when faced with evidence of a genuine fault rather than simple buyer's remorse.

Refund processing and payment method

When Simply Wall St approves a refund, the money goes back to your original payment method. Credit card refunds typically take 5 to 10 business days to appear on your statement, depending on your bank. Apple App Store and Google Play refunds may take longer-sometimes up to two weeks.

If your refund doesn't appear within 10 business days, contact your bank to confirm it was processed, then follow up with Simply Wall St if there's still no sign of the money.

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Simply wall st pricing in new zealand

Pricing varies depending on how you subscribe and which currency is used; this table shows the known NZD pricing available to New Zealand users.

Web-based subscription prices in NZD are not always displayed prominently on the Simply Wall St website. If you subscribe through the web platform, the price may be shown in USD or AUD and converted at checkout. Check your confirmation email for the exact amount charged.

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Common cancellation mistakes and how to avoid them

Cancelling a subscription can feel frustrating, especially if you're eager to stop paying. Here are the traps that catch most users-and how Stopee helps you sidestep them.

Mistake 1: cancelling inside the app when you subscribed via app store

Many users try to cancel Simply Wall St from within the app itself, not realizing that app store subscriptions can only be cancelled in your Apple or Google account settings. Cancelling from inside the app does nothing-your subscription keeps charging and you think you're protected when you're not.

Fix: Check your receipt email to see which payment method you used. If it shows "Apple" or "Google," cancel through their respective account settings, not the Simply Wall St app.

Mistake 2: missing the 14-day refund window

The 14-day money-back guarantee is counted from your payment date, not from when you first log in or when you realize you don't want the service. A week of not using the platform still counts toward those 14 days.

Fix: Check your payment confirmation email immediately to see the exact date you were charged. If today is day 13, contact support right now before the window closes.

Mistake 3: not screenshotting your cancellation confirmation

Digital cancellations leave no paper trail by default. If a dispute arises later-charges continue after you cancelled, or the company claims you never requested cancellation-you need proof.

Fix: After you click "Confirm Cancellation," take a screenshot of the confirmation page. Also save the confirmation email Simply Wall St sends you. File both in a folder labeled "Subscriptions" on your computer or phone.

Mistake 4: assuming "cancellation" means immediate access loss

Simply Wall St lets you keep your paid features until the billing period ends. Some users panic and think they've lost access immediately, when in fact they still have weeks of paid service remaining.

Fix: Understand that "cancellation" and "access loss" are different events. Cancellation stops future charges; access ends when the current billing period expires.

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How to escalate if simply wall st refuses to cancel or refund

Stopee backs users who face resistance from companies; know your escalation path before you need it.

Step 1: contact simply wall st support directly

First, request cancellation or a refund through Simply Wall St's official help centre or email support. Be clear, professional, and include your account details and payment date. Keep records of every response.

Step 2: raise a chargeback with your bank or card provider

If Simply Wall St ignores your cancellation request or refuses a legitimate refund, contact your bank or credit card provider and request a chargeback. Explain that you cancelled the service but were charged anyway, or that the service failed to meet promised standards. Your bank can recover the money for you.

Step 3: complain to the commerce commission

New Zealand's Commerce Commission enforces consumer protection laws. If Simply Wall St violates the Consumer Guarantees Act or engages in unfair trading practices, file a complaint with the Commission. Visit www.comcom.govt.nz to lodge a formal complaint.

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Checklist before you cancel

Use this checklist to ensure you've covered everything before hitting the cancellation button.

• Have you taken screenshots or notes of any features or data you want to preserve from your paid account?
• Do you know which payment method you used (web platform, Apple App Store, or Google Play)?
• Have you checked the date you were last charged to confirm whether you're within the 14-day refund window?
• Are you aware of your exact billing renewal date so you know when access ends?
• Have you saved your cancellation confirmation email and screenshot?
• Do you understand that free-tier features will still be available after cancellation?

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What customers say about simply wall st

Simply Wall St maintains a 4.5 out of 5 star rating on Trustpilot, with users praising its clean visual interface and ease of use for beginner investors. Common compliments include the infographic-style reports and portfolio tracking tools. Some users note that the free tier offers surprising depth, making the paid plan less essential for casual investors.

Negative reviews occasionally mention pricing relative to competing platforms and occasional data lags. These insights may help you decide whether to resubscribe later or try an alternative service.

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Finding help and contact information

If you need support during or after cancellation, Stopee recommends these resources.

Simply wall st support

Simply Wall St's help centre is available at support.simplywall.st and covers payments, subscriptions, and account management. Their support team typically responds within 24 to 48 hours for email inquiries.

Postal address for simply wall st

Simply Wall St does not publish a dedicated postal address for New Zealand customers. The company's only publicly listed postal address is located in Sydney, Australia. For serious complaints or legal correspondence, contact the Commerce Commission (contact details at www.comcom.govt.nz) rather than attempting Australian mail delivery.

Escalation contacts

Commerce Commission (New Zealand): File consumer complaints and seek support if Simply Wall St breaches the Consumer Guarantees Act. Visit www.comcom.govt.nz or call 0800 943 600.

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Final thoughts and next steps

Cancelling Simply Wall St takes just a few minutes and your consumer rights protect you every step of the way. Whether you're cancelling because you found a better platform, tightened your budget, or simply prefer the free tier, Stopee has equipped you with the exact steps, timelines, and protections you need.

Remember: you keep access to your paid features through the end of your billing period, refunds are available within 14 days, and New Zealand consumer law backs your right to cancel without penalty. If you encounter resistance, your bank and the Commerce Commission stand ready to help.

Stopee has helped thousands of consumers cancel subscriptions confidently, recover refunds, and take control of their spending. Visit Stopee today to explore guides for cancelling other services and to stay informed about your consumer rights. Your money, your choice, your power-and Stopee is here to make sure you use it.