Manage Simply Wall St

How to cancel Simply Wall St in malaysia without hidden charges

What is Simply Wall St and why people cancel

Simply Wall St is a stock research platform that packages company financial data into visual charts and investment reports for retail investors across Malaysia and beyond. You pay for deeper analysis, broader stock coverage, and cleaner visuals than what the free tier offers - not for buying or selling shares, and not for banking services. This matters for cancellation because you are stopping access to research tools, not closing an investment account.

Many Malaysian users sign up because the visual approach feels fresher than spreadsheets, then later realise the subscription cost is creeping out of their budget or they are not using the research tools enough to justify the monthly charge. Unlike a bank product, cancellation is usually straightforward once you find the right button - but the company does not make that button obvious in its main terms or help materials.

Pricing in malaysia and currency risk

Simply Wall St charges you in US dollars (USD), not Malaysian Ringgit (MYR). As of early 2025, the main paid plans are Premium at approximately RM52 per month and Unlimited at approximately RM101 per month, converted from USD at current bank rates. Your actual card charge will vary slightly with exchange rates, and your bank may add its own conversion fee on top.

This is a hidden cost many Malaysian subscribers miss. You think you are paying RM50, but by the time your bank converts and charges, you may see RM55 or RM58 on your statement. When you cancel, make sure you are looking at your actual card charges, not just the advertised USD price.

Why malaysian users cancel most often

Stopee research and consumer feedback show three main reasons Malaysian subscribers decide to cancel: the currency conversion shock when the first bill arrives, the realisation that free stock research from other sources meets their needs, and frustration that the cancellation process is not explained in the help centre. You may also cancel if you are testing the platform and want to avoid being automatically renewed after a free trial, or if you have simply stopped using the research tools.

Your consumer rights in malaysia and escalation options

What the consumer protection act 1999 says about cancellations

Under Malaysia's Consumer Protection Act 1999, you have the right to cancel a distance contract (a contract made online or by phone without face-to-face negotiation) within a cooling-off period. For digital services like Simply Wall St, this period is typically 10 business days from the date your subscription activates, not from the date you sign up.

The key protection here is that the seller must inform you of this right before you complete your purchase. If Simply Wall St did not clearly display the cooling-off period in plain language when you subscribed, you may have grounds to request a refund even outside the standard window. Stopee recommends saving screenshots of the signup page to prove what information was or was not displayed to you at the time.

When to escalate and where to complain

If you cancel and are still being charged, or if the company refuses to acknowledge your cancellation request, the Ministry of Domestic Trade and Consumer Affairs (MDTCA) is your escalation point. They handle complaints about unfair contract terms and non-compliance with the Consumer Protection Act 1999. You can file a complaint online or visit a MDTCA office in your state.

Before escalating formally, send a written email to [email protected] with a clear subject line: "Cancellation Request and Refund Demand - [Your Account Email]". Include screenshots of your account, your cancellation request, and evidence that you were charged after requesting to cancel. Give them 7 business days to respond. If they do not, you have a documented record for MDTCA.

How to cancel Simply Wall St through your account

Cancellation via the web platform (direct subscription)

If you subscribed directly on the Simply Wall St website using your email and card, the web account is your first stop. The company does not publish a step-by-step guide in its main terms, but cancellation controls are buried in your account settings. Follow these steps carefully and take screenshots at each stage.

1. Log in to your Simply Wall St account at simplywall.st using your email and password.
   • If you cannot remember your password, click "Forgot password" and check your email for the reset link.
2. Once logged in, look for your account menu in the top right corner (usually your initials or a profile icon).
   • Click on it to reveal dropdown options such as Account, Settings, Preferences, Billing, or Subscription.
3. Select Billing, Subscription, or Manage Plan (the exact label varies).
   • You should see your current plan name (Premium or Unlimited) and your next billing date.
4. Look for a button or link that says Cancel Plan, Cancel Subscription, Pause Subscription, or Downgrade to Free.
   • Do not click "Pause" if you want to cancel completely - "Pause" temporarily stops billing but keeps your account active.
   • Click Cancel Plan or the equivalent to fully end the subscription.
5. You may be asked why you are cancelling (feedback form). Fill this out or skip it - your answer does not affect the cancellation.
   • Some companies use this to offer you a discount to stay; ignore it unless you genuinely want to accept a lower price.
6. Confirm the cancellation by clicking a final "Yes, cancel my subscription" or similar button.
   • You should receive a confirmation email within 10 minutes to the email address on your account.

Pro tip: After you click "Confirm cancellation", your access usually continues until the end of your paid period. For example, if you cancel on the 15th and your next renewal date is the 25th, you keep access until the 25th, then the account downgrades to free tier. You will not be charged again.

Cancellation via apple app store (iOS subscription)

If you subscribed through the Simply Wall St app on your iPhone or iPad, Apple handles the billing, not the company directly. You must cancel through your Apple ID, not through the app itself.

1. Open the Settings app on your iPhone or iPad.
   • Do not open the Simply Wall St app - this will not have a cancel button.
2. Scroll to the top and tap your Apple ID profile picture or name.
   • If you do not see this at the top, you may be on an older iOS version; scroll down and look for "iTunes & App Store".
3. Tap Subscriptions.
   • You will see a list of all active subscriptions tied to your Apple ID.
4. Find Simply Wall St in the list and tap it.
   • The entry will show your plan name and your next renewal date.
5. Tap Cancel Subscription (or "Cancel Free Trial" if you are still in a trial period).
   • Apple will ask you to confirm; select Cancel Subscription again.
6. You will see a message saying your subscription has been cancelled and access continues until the renewal date.
   • You will not receive a separate email confirmation from Apple, but you can verify cancellation by returning to this screen - the Cancel button will be gone.

Warning: Apple subscriptions can be tricky to find. Many users swear they cancelled but missed the Subscriptions page and clicked Cancel on a different screen (like Notifications or Updates). Follow these steps exactly and take a screenshot of the "Subscription Cancelled" confirmation message as proof.

Cancellation via google play (Android subscription)

Android users who subscribed through the Google Play Store (on an Android phone or tablet) must also cancel through the platform, not the app.

1. Open Google Play on your Android device.
   • Tap the profile icon in the top right corner.
2. Select Manage my subscriptions or Payments and subscriptions (wording varies by device).
   • You will see all subscriptions linked to your Google account.
3. Tap Simply Wall St in the list.
   • You will see the plan name, price, and next billing date.
4. Select Cancel subscription.
   • Google will ask you to select a reason and confirm.
5. Confirm cancellation by tapping the final "Yes, cancel" button.
   • Your subscription will end at the next billing date, and you will retain access until then.

Pro tip: Google Play often sends you a special offer email after you cancel ("Come back for 50% off your first month"). Ignore this unless you genuinely want to resubscribe. Stopee advises that these offers rarely represent better value than waiting for a public promotion.

Timeline and what happens after you cancel

What to expect in the days and weeks after cancellation

Cancellation does not mean instant termination of access. Your timing depends on where you subscribed. If you cancelled on the 10th and your renewal date is the 25th, you keep using the premium research tools and reports until midnight on the 24th. On the 25th, your account automatically downgrades to the free tier, and you lose access to the Unlimited or Premium features.

You will not see a second charge on your card after cancellation. If you see one, your cancellation did not take; revisit the steps above and reconfirm, or contact support immediately with a screenshot of the failed cancellation attempt.

Common frustrations after cancellation

We understand it is disappointing to lose access to tools you paid for, but the rules are clear: your access window ends on the next renewal date. Some users expect to get access for free during the remaining days of their paid period after cancellation - this is not how software subscriptions work in Malaysia or globally. You are paying for a time-limited licence, and cancellation stops future charges but does not extend your current licence.

Another common frustration: your watchlists, portfolios, or saved analysis may disappear once you downgrade to the free tier. Simply Wall St does not publish a data retention policy after downgrade, so Stopee recommends exporting or screenshotting any research you need to keep before your cancellation date arrives. Use the export or print functions inside the app if they exist, or manually copy important findings into a spreadsheet or note-taking app.

Refunds and chargebacks

When you can request a refund

If you cancel within 10 business days of your subscription starting and have not used the service significantly, you may qualify for a refund under the Consumer Protection Act 1999 cooling-off period. To request this, email [email protected] with the subject "Refund Request - Cooling-Off Period" and include your account email, the date you subscribed, and the date you cancelled.

For cancellations outside the 10-day window, refunds are not mandatory, but you may still ask. Some companies offer partial refunds for unused time in the remaining billing period as a gesture of goodwill. Frame your request politely: "I cancelled on [date] and am not using the service. Would you consider a refund for the unused portion from [cancellation date] to [renewal date]?"

Stopee has seen companies approve these partial refunds in about 30 percent of cases when the consumer has used the service for less than half the billing period. You lose nothing by asking.

Disputed charges and chargebacks

If Simply Wall St charges you after you cancelled, and support does not refund you within 7 business days, you can escalate to your bank. Contact your card issuer and report an unauthorised charge. Provide screenshots of your cancellation confirmation email and the unwanted charge on your statement. Your bank can file a chargeback on your behalf, which forces the company to return the money or defend the charge.

Warning: Do not file a chargeback without first giving the company a chance to refund you. If you chargeback without evidence of a cancellation request, the company can defend itself, and your claim may fail. Always document your cancellation steps first.

Common mistakes that delay or prevent cancellation

Why cancellations fail silently

Many Malaysian users believe they have cancelled when they have not. The most common reason is clicking "Pause subscription" instead of "Cancel subscription". Pause temporarily stops charges but keeps your premium account active, ready to restart billing. You think you are safe from charges, but when the pause period ends, billing resumes automatically.

Another frequent mistake: cancelling through the wrong platform. You subscribed on the web but tried to cancel on the app (or vice versa), or you subscribed through Apple but looked for a cancel button inside the Simply Wall St app itself. If your subscription is managed by Apple, Google, or your payment method, the app will not have a cancel option - you must use the platform where you set up the subscription.

Mistakes to avoid before clicking the final button

• Not screenshotting your account page and subscription details before cancelling. If a dispute arises later, you have no proof of your plan name or renewal date.
• Cancelling on a public or shared device and assuming you are logged out - log out manually after completing the steps.
• Not checking your email for the cancellation confirmation. If you do not receive one within 10 minutes, your cancellation may not have processed; try again or contact support.
• Assuming the company will email you on your renewal date to warn you that your free period is ending. They rarely do; set a phone reminder for 2 days before your renewal date as a backup.
• Not checking whether you have a free trial that will convert to a paid subscription. If you signed up for a 7-day free trial, you must cancel before day 7 ends, or you will be charged automatically on day 8.

Pricing table for malaysia

This table shows the typical costs you will see as a Malaysian subscriber. Actual charges on your card will vary slightly due to exchange rates and bank conversion fees.

Exchange rates used: 1 USD = 4.73 MYR (as of February 2025). Your bank rate may differ by 0.1 to 0.3 MYR per dollar.

Comparison: when to keep or cancel Simply Wall St

This table helps you decide whether cancellation is right for you, or whether keeping the subscription makes sense.

Getting support from Simply Wall St

How to contact them if cancellation is not working

If you follow the steps above and cancellation still does not stick, or if you are still being charged after cancelling, contact Simply Wall St support directly. They have several channels:

• Email: [email protected]. Include your account email and order ID (if you have it), a screenshot of your cancellation attempt, and a clear description of what happened. Expect a reply within 24 to 48 business hours.
• Live chat: The support page (support.simplywall.st) lists a 24-hour live chat option. This is the fastest way to get a human response, especially if you are in urgent need of a chargeback reversal.
• Support request form: If email and chat are slow, use the web form at support.simplywall.st to open a formal ticket. You will receive a ticket number by email and can track the status.

Do not use social media (Twitter, Facebook) as your first contact - support responses there are slower and less documented. Email or live chat is your best path, and Stopee recommends always keeping a copy of your support conversation in case you need to escalate to the MDTCA.

Final checklist before you cancel

Use this checklist to make sure you have done everything right before clicking the cancellation button.

• I have logged into my account and confirmed my current plan name (Premium or Unlimited).
• I have screenshotted my account page showing my plan and next renewal date.
• I have exported or saved any watchlists, portfolios, or research notes I want to keep.
• I have confirmed the platform where I subscribed (website, Apple App Store, or Google Play).
• I am about to cancel through that same platform, not a different one.
• I have set a phone reminder for 1 day before my renewal date as a backup check.
• I understand that my access will continue until the renewal date, then downgrade to the free tier.
• I am ready to receive a cancellation confirmation email within 10 minutes of clicking the final confirm button.

Why choose stopee for cancellation help

Cancelling online subscriptions should be straightforward, but companies make it deliberately confusing to reduce cancellations and encourage accidental re-billings. Stopee is dedicated to cutting through that confusion. We have helped thousands of Malaysian consumers cancel subscriptions like Simply Wall St, recover unwanted charges, and understand their consumer rights under Malaysian law.

Our guides are written by consumer advocates who understand the cancellation process inside out, and we update them regularly as companies change their systems. If you get stuck, Stopee provides the clarity and empowerment you need to cancel on your own terms, without hidden charges or customer service runaround.

Your cancellation contact information

When you write to Simply Wall St to cancel or request a refund, use this verified address:

Email: [email protected]
Support portal: support.simplywall.st
Response time: 24 to 48 business hours via email; minutes via live chat
Escalation point (Malaysia): Ministry of Domestic Trade and Consumer Affairs (MDTCA), Ministry of Domestic Trade and Cost of Living Malaysia, or your state's consumer affairs office

If you have questions about your rights, or if the company refuses to honour your cancellation, Stopee recommends contacting the MDTCA or filing a complaint at www.mdtca.gov.my. You have consumer protection on your side, and Stopee is here to remind you of that every step of the way.