Manage Guitar Pro

How to cancel guitar pro and recover your subscription fees in australia

Why you might want to cancel guitar pro

Guitar Pro is a multitrack tablature editor and learning platform created by Arobas Music. It offers desktop notation software, mobile apps and access to mySongBook, a built-in tab library available through subscription. You can purchase Guitar Pro as a one-off desktop licence or subscribe monthly to mySongBook for ongoing tab access and cloud features.

People cancel Guitar Pro for clear reasons: your playing style has shifted, you've found a competing tab service that suits you better, surprise renewal charges caught you off guard, or the subscription no longer delivers value. Some users cancel after a trial ends and the first charge appears, or when confusion over desktop, mySongBook and mobile billing routes leaves them unsure what they're paying for.

At Stopee, we've learned that understanding why you want to cancel-and which billing method you used-makes the entire process clearer and faster. That's why we're walking you through every cancellation route, your Australian consumer rights and how to recover fees if a charge wasn't fair.

Common reasons australian users cancel

Users report cancelling after discovering they prefer alternative tab libraries like Ultimate Guitar or Songsterr. Others realise the desktop software was a one-off purchase but renewed mySongBook without intending to. Some users cancel because they've plateaued in their learning and don't need daily tab access. Technical friction with account support or unclear billing statements also push users toward cancellation.

Timing matters: when you're most likely to cancel

Most cancellations happen in the first 30 days after a trial converts to a paid plan, or within the first billing cycle when a user realises the product doesn't match their workflow. Second peak occurs around the 12-month renewal when annual subscribers see a lump-sum charge and reassess. Understanding your own timeline helps you act before the next renewal.

Your australian consumer rights with guitar pro

Australian Consumer Law gives you strong protections whether you're cancelling a desktop licence or mySongBook subscription. This section shows you where your legal levers sit.

What australian consumer law says about digital subscriptions

The Australian Consumer Law (Part 3-2 of the Competition and Consumer Act 2010) protects you when you buy digital content or services. If Guitar Pro's mySongBook subscription doesn't match what was described at the point of sale, has a major fault, or arrives later than promised, you have a right to reject it and recover your fee. This is true even if the vendor's terms say the subscription is non-refundable.

The key test is whether the product is of acceptable quality, fit for purpose and matches the merchant's description. A subscription that randomly crashes, fails to load tabs, or locks you out of features you paid for may fail this test. A subscription you simply changed your mind about, without a fault, sits in a grey zone-you may only have a right to cancel if the merchant's terms or a cooling-off period permit it.

Your 14-day cooling-off right and how it applies

If you bought Guitar Pro or mySongBook online, you generally have 14 days from purchase to cancel and get a full refund, provided you haven't started downloading or accessing the service in a way that goes beyond sampling. This is the cooling-off right under the Australian Consumer Law. However, once you've activated a desktop licence or started heavy use of mySongBook, the merchant can argue you've forfeited this right because you've consumed the product.

In practice, light trial use within the cooling-off window-logging in, checking a few tabs, navigating settings-should not count as forfeiture. Heavy download use or daily tab access for a week does count. If you're within 14 days and want to invoke this right, contact Arobas Music immediately and state that you're exercising your cooling-off right under Australian Consumer Law. Stopee recommends keeping a dated screenshot of your order confirmation and first login.

What to do if guitar pro breaches the australian consumer law

If your mySongBook subscription crashes repeatedly, tabs won't load, or the app locks you out of content you paid for, you can ask for a refund under the guarantee of acceptable quality. You don't need to wait for the cooling-off period to expire. Document the fault with screenshots, error messages and dates. Send a written demand to Arobas Music (see cancellation address below) stating the fault, the impact on you and your refund demand. Give them 14 days to respond.

If they refuse and the fault is genuine, you can escalate to the Australian Competition and Consumer Commission (ACCC) or file a complaint with your state's fair trading authority. Stopee has seen ACCC intervention accelerate refunds where merchants dragged their feet.

How to cancel guitar pro: step-by-step methods

Your cancellation path depends on where you bought Guitar Pro and whether you're cancelling a desktop licence or mySongBook subscription. We'll walk you through each route.

Cancelling mySongBook subscription via your account

This is the fastest route if you subscribed directly through Guitar Pro's website or mobile app.

1. Log into your Guitar Pro account at the official Guitar Pro website using your email and password.
2. Navigate to Account Settings or Billing and Subscription (the exact label varies, but it's usually in the account menu or settings gear icon).
3. Locate the active mySongBook subscription and select "Manage subscription" or "Cancel subscription".
4. Review the cancellation summary (it will confirm your cancellation date and whether you retain access until the end of your paid period).
5. Confirm the cancellation. Take a screenshot of the confirmation page showing the cancellation is complete and the date it takes effect.
6. Check your email for a cancellation confirmation from Guitar Pro. Warning: not all merchants send a confirmation email, so the screenshot is your proof.

Pro tip: cancelling your subscription stops future auto-renewals but does not immediately delete your account. You retain access to your mySongBook tabs and settings until the end of your current billing period. This is standard practice and protects you if you change your mind before the period expires.

Cancelling if you subscribed via a mobile app (iOS or android)

If you bought mySongBook through the Apple App Store or Google Play Store, cancellation happens in your app store account, not in Guitar Pro itself.

• iPhone or iPad: Open Settings, tap your name, select Subscriptions, find Guitar Pro or mySongBook, and tap "Cancel Subscription". Apple will ask you to confirm; do so and take a screenshot of the cancellation page.
• Android (Google Play): Open Google Play, tap your profile icon, select Subscriptions, find Guitar Pro, tap Manage Subscription, then Cancel Subscription. Confirm and screenshot the cancellation confirmation.

Warning: do not delete the Guitar Pro app from your phone or tablet. Deletion does not cancel the subscription; it only removes the app from your device. The subscription will continue to renew and charge you until you explicitly cancel it in your app store account.

Pro tip: Stopee recommends setting a calendar reminder for two days before your renewal date. Open your app store account again and confirm the subscription is gone. This catches any failed cancellations before the next charge hits.

Cancelling by contacting arobas music directly

If you can't access your account, suspect your cancellation didn't go through or prefer a written record, contact Arobas Music support directly.

1. Visit the Guitar Pro support website and locate the contact form or support email address.
2. Write a clear email stating: your full name, email address linked to your account, the subscription plan (e.g. mySongBook monthly), the date you started the subscription and today's date, and a direct request to cancel all auto-renewals effective immediately.
3. Include any order confirmation number or payment reference if you have it.
4. Send the email and keep a copy. Request a read receipt or reply confirmation so you have a dated record of contact.
5. Allow 5-7 business days for a reply. If you don't hear back, escalate as described in the "How to recover fees if cancellation fails" section below.

Arobas Music is based in France, so response times can vary. Stopee recommends sending your cancellation request in English, as this is the language used on their global website and support pages.

Pricing and subscription plans at a glance

Understanding what you're paying for helps you decide whether to cancel. Here are the current mySongBook plans and approximate pricing in Australian dollars.

Prices shown on the Guitar Pro website may be in USD or EUR; Australian pricing at checkout will reflect exchange rates and local tax. Always check the exact amount before confirming payment.

How to recover fees if your cancellation fails or you're charged unfairly

If you cancelled but were charged again, or if a charge appeared without your consent, you have multiple recovery routes. Stopee has helped thousands of consumers recover subscription fees by following these steps in order.

Step one: gather your evidence

Before you contact anyone, collect proof of your cancellation attempt and the unauthorised charge.

• Find your order confirmation emails from Guitar Pro or the app store.
• Screenshot your account settings showing the subscription status (cancelled or active).
• Screenshot the disputed charge on your bank or credit card statement, including the date, amount and merchant name.
• Locate any cancellation confirmation email from Guitar Pro or the app store.
• Note the exact dates: when you subscribed, when you requested cancellation and when the disputed charge appeared.

Save all files in one folder on your computer. You'll need these if you escalate to your bank or a complaints authority.

Step two: contact your payment provider (bank or credit card)

If Guitar Pro or an app store charged you after you cancelled, or charged without your permission, file a dispute with your bank or credit card company. This is your fastest and most direct recovery route.

1. Log into your online banking or credit card account and find the disputed transaction.
2. Select "Dispute transaction" or "Report unauthorised charge". Your bank will ask you to describe the dispute.
3. State clearly: "I cancelled this subscription on [date] but was charged on [date]. I have proof of cancellation. Please reverse this charge and investigate."
4. Upload your evidence (cancellation confirmation, account screenshot, charge screenshot).
5. Your bank will investigate and typically issue a provisional credit within 5 business days. A full resolution takes 10-30 days.

Pro tip: your bank is incentivised to protect you. They reverse disputed charges far more often than merchants refund them voluntarily. If you have clear proof of cancellation, your case is strong.

Step three: escalate to arobas music if the charge is incorrect

While your bank investigates, also contact Arobas Music in writing. Send an email to their support address stating the facts and attaching your evidence. Ask for an immediate refund and confirmation that your subscription is cancelled. Give them 14 days to respond.

If they ignore you or refuse, you can escalate to the Australian Competition and Consumer Commission (ACCC) or your state fair trading authority. Stopee recommends making this escalation threat explicit in your final email to Arobas Music. Many merchants respond faster when they see you're serious about regulator involvement.

Escalation contacts for australia

• Australian Competition and Consumer Commission (ACCC): visit www.accc.gov.au or call 1300 302 502 to lodge a complaint about unfair billing or a merchant who refuses to honour cancellations.
• Your state fair trading authority: each state has a fair trading office (e.g. Fair Work Ombudsman NSW, Consumer Affairs Victoria). They handle complaints about subscription traps and unauthorised charges.

Common mistakes when cancelling guitar pro

Cancellation seems simple until something goes wrong-and the longer you wait, the more you regret it. Here are the traps we see repeatedly and how to avoid them.

Mistake one: deleting the app instead of cancelling the subscription

You download Guitar Pro on your phone, subscribe to mySongBook, then delete the app weeks later because you're not using it. You assume deletion cancels the subscription. It doesn't. The subscription keeps renewing and charging you every month, invisibly, until you notice it on your bank statement three months later.

Always cancel inside your app store account (Apple Settings or Google Play) before deleting the app. Deletion and cancellation are two separate actions.

Mistake two: assuming a trial cancellation prevents the first charge

Guitar Pro offers a free trial to mySongBook. You download the app, try a few tabs, then assume that cancelling your account during the trial stops any charge. Some merchants work this way, but Guitar Pro's trial converts to a paid subscription on day 1 unless you explicitly cancel before the conversion date.

Pro tip: Stopee recommends cancelling your trial subscription the day you sign up, not on the last day of the trial. This prevents any risk of a surprise charge. You retain full access during the trial period even after you cancel.

Mistake three: contacting guitar pro support but not following up

You send an email to Arobas Music asking to cancel. You don't hear back for two weeks. You assume it's cancelled and forget about it. The next month, you're charged again. Now you're chasing a refund instead of preventing the charge.

Always set a calendar reminder to verify cancellation 3 days before your next renewal date. Log into your account or check your app store subscriptions. If the subscription is still listed as active, send a follow-up email immediately. This gives support time to cancel before the charge posts.

Mistake four: losing your receipt or account access

If you can't access your Guitar Pro account because you've forgotten the password or lost the email address you used, cancellation becomes harder. You can still request cancellation by phone or email, but you'll need to provide order details to prove the account is yours.

Stopee recommends storing your Guitar Pro username, email and order number in a password manager or notes app the day you subscribe. This takes 30 seconds and saves hours of frustration if you need to cancel later.

What happens after you cancel guitar pro

Cancelling Guitar Pro ends future charges, but there's a grace period of confusion if you don't know what to expect. Here's what actually happens next.

You retain access until the end of your paid period

When you cancel mySongBook, Guitar Pro does not immediately lock you out. You retain full access-all tabs, cloud sync, offline features-until the end of your current billing cycle. If you cancelled a monthly subscription on day 10 of a 30-day cycle, you have access until day 30. You can still download tabs, search the library and use all features during this grace period.

This is intentional. Guitar Pro (and most subscription services) honour the period you've paid for. It's fair and it's legally required under Australian Consumer Law, which says you're entitled to use the service for the duration you've purchased unless a major fault exists.

Your offline tabs remain on your device

If you downloaded tabs to your device before cancelling, those files stay on your phone or computer even after your subscription expires. You can open and view them. You simply lose the ability to sync to the cloud and download new tabs once your subscription period ends.

Your account remains intact

Cancellation does not delete your Guitar Pro account or erase your settings, bookmarks and preferences. You can log back in at any time. If you decide to resubscribe in six months, all your data is still there. Only your subscription access expires.

No refunds for unused time unless you're within 14 days

If you subscribed to a 12-month plan and cancelled on day 2, Guitar Pro will not refund the 11 unused months. The subscription is treated as a service delivered for the paid period, not a product you can return. Your only leverage is the 14-day cooling-off right under Australian Consumer Law, and only if you haven't substantially used the service yet.

After 14 days, your only grounds for a refund are if the subscription has a major fault (crashes, won't load, missing features) or if you can prove Arobas Music breached the contract or misrepresented the service. Stopee recommends acting within the first 7 days if you want the strongest refund case.

Comparing guitar pro with alternative tab services

If you're cancelling because Guitar Pro doesn't fit your needs, it helps to know what else is out there. This table compares the main alternatives available to Australian users.

Many Australian musicians use a combination: Ultimate Guitar for quick reference, Songsterr for learning, and MuseScore for composition. If you're cancelling Guitar Pro because it's too expensive, starting with free tiers elsewhere and upgrading only if needed saves money and lets you trial before committing.

How to contact arobas music for cancellation or disputes

If you need to cancel directly or escalate a billing dispute, here's how to reach the publisher.

Support contact methods

Arobas Music does not publish a physical Australian address for cancellations. The company is based in France. Contact them through these channels:

• Email support: visit www.guitar-pro.com and use the support or contact form. Include your full name, account email, subscription plan and cancellation request.
• Online support portal: log into your Guitar Pro account and check for a Help or Support section within your account settings.
• Social media: as a last resort, you can message Guitar Pro on Facebook or Twitter @GuitarPro, though email is faster and creates a documented record.

Warning: allow 5-10 business days for a response. If Arobas Music doesn't respond within 14 days, you can escalate to the ACCC or your state fair trading office as an unresponsive merchant.

When to escalate to australian authorities

If Arobas Music refuses to cancel, refuses to refund a disputed charge or breaches the cooling-off right, you can file a complaint with the ACCC at www.accc.gov.au or call 1300 302 502. The ACCC handles subscription disputes and can pressure overseas merchants to comply with Australian Consumer Law.

Stopee recommends keeping all written communication with Arobas Music (email chains, support ticket numbers, cancellation requests) and providing this paper trail to the ACCC. It strengthens your case and often results in refund or cancellation within 7-10 days of ACCC involvement.

Your cancellation checklist

Use this checklist to ensure your cancellation is complete and you're protected from future charges.

• □ Identified which product you own: mySongBook subscription, desktop licence or mobile in-app purchase (affects cancellation route).
• □ Gathered evidence: order confirmation email, account screenshot showing subscription details, order number.
• □ Initiated cancellation: used account self-service or emailed Arobas Music directly with a clear cancellation request.
• □ Took a screenshot: of cancellation confirmation from your account or app store, or received and saved a confirmation email from support.
• □ Noted the cancellation date: when the subscription actually stops (often the end of your current billing cycle).
• □ Verified non-renewal: 3 days before your next would-be renewal date, logged in to confirm the subscription is listed as cancelled or inactive.
• □ Reviewed your next bank statement: ensured no charge from Guitar Pro or the app store appeared after your renewal date.
• □ Stored evidence securely: kept screenshots, emails and confirmation numbers in a folder for 12 months in case a dispute arises later.

Summary: cancel guitar pro with confidence

Guitar Pro is a powerful tool, but it's not the right fit for everyone. Cancelling is straightforward if you know which billing method you used and act before the next renewal. Most cancellations succeed in under five minutes through your account or app store settings. If you hit a snag-a missed cancellation, a mystery charge, or a slow support response-you have legal remedies under Australian Consumer Law and escalation paths through the ACCC.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover fees when merchants refused to cooperate. The key is gathering evidence (your order confirmation, cancellation confirmation and disputed charge statement) and acting fast. If Arobas Music doesn't respond to a reasonable cancellation request within 14 days, or if they charge you after you've cancelled, the ACCC takes your side quickly. Many merchants refund disputed charges within days of seeing an ACCC complaint.

Whether you're cancelling because you've outgrown Guitar Pro or simply can't afford it right now, Stopee empowers you with clear steps, your legal rights and escalation channels that actually work. You deserve a refund if the service was faulty, and you deserve clarity about when your subscription truly stops renewing. If Guitar Pro's support is slow or unhelpful, that's exactly what the ACCC is there for. Use it.