Manage Simply Guitar

How to cancel simply guitar and avoid hidden charges: your complete australian guide

What simply guitar is and why you might want to cancel

Simply Guitar is a mobile app-based guitar teaching subscription that delivers structured lessons, interactive practice tools and song-based exercises for beginner and intermediate players. The service operates on a freemium model, offering a limited free trial before requesting payment for full access to premium content.

You may subscribe directly through the app or via an app marketplace like Apple App Store or Google Play. This distinction matters enormously when you decide to cancel, because billing responsibility and refund windows differ based on your purchase route. Stopee has tracked hundreds of cancellations across teaching platforms, and payment route confusion is the single biggest source of cancellation friction.

Common reasons you might want to cancel include: discovering the teaching style doesn't match your learning preferences, encountering technical issues with app performance, finding that lesson progression moves too quickly or too slowly for your needs, or simply running out of time to practise consistently. None of these reasons should trap you in unwanted charges.

Key facts about simply guitar billing

Simply Guitar charges in Australian dollars (AUD). Published pricing tiers visible on app store listings range from approximately A$32.99 to A$194.99 for full-access subscriptions, depending on billing cycle length. The service applies recurring billing, meaning your payment renews automatically at the end of each billing period unless you actively cancel beforehand.

The service states that subscription fees are generally non-refundable under its standard terms. However, this doesn't override your rights as an Australian consumer under the Australian Consumer Law (ACL). If you can demonstrate that the service is faulty, not fit for purpose, or not as described, you may have grounds for a dispute or chargeback regardless of published non-refund policies.

Why cancellation timing matters

Simply Guitar typically allows you to cancel at any point, but your access and refund rights depend on when you act. Cancellations generally take effect at the end of your current billing period, meaning you retain access to content until that date. If you cancel mid-cycle, you forfeit the unused portion of your subscription unless you qualify for a consumer protection remedy or process a chargeback through your bank.

Acting quickly is essential. Once your billing period renews, your next charge locks in, and reversing it becomes significantly more complicated. Stopee recommends cancelling at least 48 hours before your renewal date to ensure your cancellation request processes before the system triggers the next charge.

Your consumer rights under australian law when cancelling simply guitar

Australia's Consumer Law protects you when digital services like Simply Guitar fail to meet certain standards, even if the company claims subscriptions are non-refundable. Understanding these rights empowers you to push back against unfair terms.

What the australian consumer law guarantees

Under the ACL, every service must be provided with due care and skill, must be fit for the purpose you were told it served, and must match any description or representation made by the seller. For Simply Guitar, this means the app must function without persistent bugs, the lessons must actually teach what they claim to teach, and the progression structure must be genuine and operational.

If Simply Guitar fails on any of these fronts, you are entitled to a remedy. That remedy can include a refund, a replacement (access to a different course), or compensation for losses. The seller cannot simply hide behind a non-refund policy when the service is defective or misleading.

How to escalate if simply guitar refuses to help

If you request a refund or cancellation and Simply Guitar ignores you or refuses without justification, escalate to the Australian Competition and Consumer Commission (ACCC). The ACCC operates a complaints system and can investigate breaches of consumer law. You can also lodge a complaint with your state or territory consumer protection office, which has statutory powers to compel remedies.

Additionally, your bank or payment processor (Apple, Google, PayPal, Visa, Mastercard) can intervene through a chargeback or dispute process. Stopee advises gathering clear evidence of your purchase, the service failure or your cancellation request, and any relevant correspondence before escalating. Document everything in writing so you have a clear record.

Cooling-off rights and trial periods

If you purchased Simply Guitar directly (not via an app marketplace), you may have limited cooling-off rights. However, digital products often fall outside the standard 14-day cooling-off window once they have been substantially accessed. If you cancelled during a free trial before using the service significantly, you have a much stronger argument for a refund.

If you subscribed through Apple App Store or Google Play, their own refund policies may offer additional protection. Apple typically grants refunds within 45 days of purchase if you request cancellation promptly; Google Play offers a 48-hour window. These windows are separate from Simply Guitar's own policy and may work in your favour.

How to cancel simply guitar: step-by-step methods by platform

The process for cancelling Simply Guitar differs slightly depending on where you made your purchase and what device you use. Follow the method that matches your situation precisely.

Cancelling if you subscribed through apple app store (iPhone or iPad)

Apple manages billing and refunds for subscriptions purchased through its platform. You cancel directly in your Apple ID settings, not in the Simply Guitar app itself.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen, then select "Subscriptions."
3. Find and tap "Simply Guitar" in the list of active subscriptions.
4. Tap "Cancel Subscription" at the bottom of the screen.
5. Confirm your cancellation choice when prompted. Apple will show you the date your access ends (typically the end of your current billing cycle).
6. Take a screenshot of the cancellation confirmation screen as proof that you've cancelled.
7. Check your email for a confirmation message from Apple within a few minutes.

Pro tip: Apple sometimes displays your cancellation as "cancelled" but continues to show the subscription in your list with a note that it renews on a specific date. This is normal. Your access will end on that date, and no charge will occur.

Warning: Do not delete the Simply Guitar app immediately after cancelling. Deleting the app does not cancel your subscription; you must follow the steps above first.

Cancelling if you subscribed through google play (Android)

Similar to Apple, Google Play handles billing for Android subscriptions. You access cancellation settings through the Google Play Store app or website, not within Simply Guitar itself.

1. Open the Google Play Store app on your Android device.
2. Tap your profile picture in the top-right corner.
3. Select "Manage subscriptions" from the menu.
4. Tap "Simply Guitar" to open the subscription details.
5. Select "Cancel subscription" and confirm your choice.
6. Google Play will ask you to confirm the cancellation and may offer a discount to keep your subscription. Decline any offers and confirm cancellation.
7. You will receive a confirmation email from Google Play confirming the cancellation date.

Pro tip: Google Play often displays cancellation confirmations within the app immediately, but email confirmation can take up to 24 hours. Wait for both confirmations before assuming the process is complete.

Cancelling if you subscribed directly via email or card payment

If you subscribed directly through Simply Guitar's website or via a link in the app (paying with credit card, debit card, or PayPal directly to Simply Guitar rather than through an app store), follow this process.

1. Send an email to Simply Guitar's support address: [email protected]
2. In your subject line, write "Subscription Cancellation Request" so it's immediately identifiable.
3. In the email body, include:
   • Your full name as it appears on your account
   • The email address associated with your subscription
   • Your account username (if you have one)
   • The date you started your subscription
   • A clear statement: "I request that you cancel my Simply Guitar subscription effective immediately" or "effective at the end of my current billing period" (choose one)
4. Keep the email concise and professional; avoid venting frustration in this message as it can slow response times.
5. Send the email and retain a copy for your records.
6. Expect a reply within 2 to 5 business days. If you don't hear back within this window, follow up with a second email referencing your original request date.
7. When Simply Guitar confirms cancellation, ask them to confirm the date your access ends and whether any refund will be processed. Get this confirmation in writing (email).

Warning: Simply Guitar's support team may state that refunds are not available. Respond by explaining that you're not necessarily requesting a refund-you are requesting cancellation of the recurring subscription. These are separate requests. Cancellation stops future charges; a refund addresses past charges.

Pro tip: If you subscribed via PayPal, log into your PayPal account, go to "Settings" > "Payments" > "Manage automatic payments," find Simply Guitar, and click "Cancel." This cancels the PayPal billing mandate, which stops Simply Guitar from charging you. Notify Simply Guitar of this cancellation via email afterward so they update their records.

Using in-app chat if available

Some versions of the Simply Guitar app include a built-in support chat feature. If you see a help or support icon in the app, tap it and select the chat option.

1. Open the Simply Guitar app and locate the Help, Support, or Settings menu (usually represented by a gear icon or question mark).
2. Select "Contact Support" or "Chat with Support" if that option is visible.
3. Type your cancellation request: "I would like to cancel my subscription. Please provide instructions and confirm the cancellation date."
4. The support team will respond with next steps, which usually direct you back to email or to the app store settings (depending on your subscription type).
5. Follow up via email regardless of what in-app chat suggests, because in-app messages are harder to prove later if needed.

Stopee recommends always backing up in-app chat conversations by taking screenshots. In-app messages can disappear if you uninstall the app or if the company updates its support platform.

Understanding refunds and what to expect after you cancel

Cancellation and refunds are separate transactions, and understanding the difference protects you from confusion and frustration.

What happens to your access immediately after cancellation

In most cases, your Simply Guitar access continues until the end of your current billing period after you cancel. You do not lose access immediately. This is called "run-through" and is standard practice for subscription apps. You maintain your account login, can download lessons, and can continue practising until the final day of your paid cycle.

Some users mistakenly believe that cancellation means instant access loss. It does not. Mark your calendar with the exact date your access ends (your app store or Simply Guitar should show this) so you can plan your practice schedule accordingly.

When refunds are possible and how long they take

Refunds for subscription services are not automatic or guaranteed, but they are possible in specific circumstances:

• Within marketplace windows: If you subscribed through Apple App Store or Google Play and request a refund within their respective windows (Apple: 45 days; Google: 48 hours), you have a reasonable chance of approval. These refunds process within 5 to 10 business days once approved.
• If the service is faulty: If Simply Guitar doesn't function (persistent crashes, lessons don't load, audio doesn't work), you can request a refund citing breach of the Australian Consumer Law. Document the fault with screenshots or video, email Simply Guitar explaining the issue, and request a refund. If they refuse, escalate to your bank.
• If misrepresented: If Simply Guitar claimed features or lesson content that aren't actually in the app, request a refund explaining the misrepresentation. Provide evidence (screenshots of advertisements versus the actual app content).
• Chargebacks: If Simply Guitar or the app store refuse a legitimate refund claim, contact your bank and request a chargeback. Your bank will investigate and can reverse charges if evidence supports your claim. This process takes 30 to 90 days but protects you if the company ignores your refund request.

Stopee has documented that most refund requests succeed when you provide clear, written reasoning and evidence. Simply saying "I changed my mind" usually fails, but saying "the lessons did not load and the app crashed repeatedly" succeeds if you document the issue.

Avoiding duplicate charges after cancellation

After you cancel, monitor your bank statement closely for the next 7 days. If a charge appears after your cancellation date, it indicates a processing error. Contact your bank immediately and reference your cancellation confirmation. Banks can reverse erroneous charges quickly, often within 24 hours.

If charges continue after you've cancelled, do not ignore them. Each charge strengthens your case for a chargeback or dispute because it demonstrates a pattern of negligence by Simply Guitar. Document every charge with dates and amounts.

Pricing and subscription plans for simply guitar

Understanding Simply Guitar's pricing structure helps you identify what charges to expect and which plan to avoid when you decide to stay or leave.

Important note: Annual subscriptions offer better per-month value but lock you in longer. If you're uncertain about the service, choose a monthly plan first. Annual plans should only be purchased after you've tested the service thoroughly during a free or monthly trial.

Common mistakes to avoid when cancelling simply guitar

Cancellation can be stressful, especially if you've already been charged multiple times unexpectedly. Know these pitfalls so you sidestep them.

Mistake 1: deleting the app instead of cancelling the subscription

This is the single most common error Stopee has documented across all app-based subscriptions. Removing an app from your phone does absolutely nothing to stop billing. Your subscription remains active, your bank continues to receive charges, and you have no visibility into renewal dates because the app is gone.

Always cancel through your app store settings or directly with Simply Guitar before you delete anything.

Mistake 2: ignoring which platform you subscribed through

If you subscribed via Apple but try to cancel via Google Play (or vice versa), you'll search forever without finding your subscription. Dig through your bank statement or email receipts to confirm whether the charge came from "Apple," "Google," or "Simply Guitar Ltd." directly. This single piece of information determines which cancellation path you take.

Mistake 3: not requesting written confirmation of cancellation

If you cancel via email or chat, you must ask for and receive written confirmation of the cancellation. A verbal promise from support staff is not enough. Get a confirmation email stating your account number, the date the subscription ends, and the name of the staff member who processed it. This becomes critical if a disputed charge appears later.

Mistake 4: cancelling too late and missing app store refund windows

Apple's 45-day window and Google's 48-hour window are strict. Once you pass them, refunds become far harder to obtain. The moment you decide to cancel, act immediately. Do not wait until you remember later in the week.

Mistake 5: settling for "non-refundable" without exploring consumer law

Simply Guitar's terms may state subscriptions are non-refundable. This does not override the Australian Consumer Law. If the service is faulty or not as described, you are entitled to a remedy regardless of what the terms say. Never accept "non-refundable" as a final answer if you have a legitimate complaint about service quality.

What to do immediately after cancelling simply guitar

The cancellation request is filed, but your work isn't entirely finished. Follow these steps to protect yourself and ensure the cancellation sticks.

Essential post-cancellation actions

1. Save all confirmation messages: Screenshot or print any cancellation confirmation emails from Simply Guitar, Apple, Google, or your payment processor. Store these in a folder or cloud storage so they're easy to retrieve if you need them later.
2. Mark your calendar: Write down the exact date your access expires (not just the month, but the specific day). Set a phone reminder for the day before so you remember to take any final notes from lessons you want to keep.
3. Monitor your next statement: Check your bank account or payment app 3 to 7 days after the cancellation should take effect. Verify that no charge appears on or after your access end date. If a charge appears, contact your bank within 24 hours.
4. Log in to the app: A few days after your access end date, try logging into the Simply Guitar app. You should see a message stating your subscription has ended or prompting you to renew. This is normal and confirms the cancellation worked.
5. Request a refund if qualified: If the app was faulty or if you cancelled within an app store refund window, follow up with a formal refund request within that window (Apple: 45 days; Google: 48 hours). Include your cancellation confirmation and a brief explanation of why you're requesting the refund.
6. Escalate if needed: If you're charged after the cancellation takes effect, contact your bank's dispute department and mention you have written cancellation confirmation. Do not assume the charge is an error-some support teams deliberately fail to process cancellations. Your bank can reverse it through a chargeback if necessary.

Stopee advises treating these steps as non-negotiable. Subscription companies occasionally rely on user inertia, counting on people not to follow up. Being methodical makes you an awkward customer for them to ignore.

When to keep your simply guitar subscription instead of cancelling

Cancellation is the right choice for many users, but it's not right for everyone. Consider whether you might benefit from staying.

Reasons to keep your subscription

Keep Simply Guitar if: you're actively playing and the app's lesson structure genuinely matches your learning speed; you've used it consistently for at least a month (meaning the initial learning curve is past); you can afford the monthly cost without financial strain; and you're measuring progress (playing songs you couldn't play before). These are signs the app is earning its cost.

If you subscribed to an annual plan at a discount but feel uncertain after a few weeks, revisit the service in month two or three. Many learners find rhythm once past the initial overwhelm. Cancellation is permanent; hesitation is often just adjustment.

Reasons to cancel immediately

Cancel if the app crashes consistently, if lessons don't load or play, if the teaching method is actively confusing rather than clarifying, or if financial hardship makes the subscription a burden. You cannot learn effectively from a broken app, and no app is worth financial stress. Cancel confidently in these cases.

Comparison: simply guitar versus other guitar teaching apps

If you're cancelling Simply Guitar because you want a different learning experience, consider these alternatives briefly to understand what's available.

If cost is your concern, JustinGuitar's free YouTube library is genuinely excellent and genuinely free. If you want game-style motivation, Yousician is comparable to Simply Guitar but often slightly cheaper. Stopee recommends testing free or trial versions of these alternatives before committing to a paid plan, since every learner's needs differ.

Cancellation address and escalation contacts for simply guitar

Use this information if you need to escalate a cancellation dispute or if Simply Guitar's standard support doesn't respond.

Direct contact information

Email: [email protected]

In-app support chat: available in the app under Help or Support menu (if enabled in your version).

Mailing address: You may need to search Simply Guitar's website or app for a physical address. If none is listed, contact them via email and request a physical mailing address for formal complaints.

Australian consumer protection escalation

If Simply Guitar refuses to cancel or process a refund despite your reasonable request, escalate to the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au. The ACCC manages the National Consumer Complaints Database and can investigate potential breaches of consumer law. You can lodge a complaint online.

Additionally, contact your state or territory's consumer protection office:

• New South Wales: Fair Work Ombudsman or local consumer law authority
• Victoria: Consumer Affairs Victoria (CAV)
• Queensland: Office of Fair Trading Queensland (OFT)
• South Australia: Consumer and Business Services (CBS)
• Western Australia: Department of Mines, Industry Regulation and Safety (DMIRS)
• Tasmania: Consumer Affairs and Fair Trading Office
• Australian Capital Territory: ACT Gambling and Racing Commission or local consumer authority
• Northern Territory: Licensing NT

Bank and payment processor escalation

Contact your bank's disputes or chargeback department if a charge persists after cancellation. Reference your written cancellation confirmation and the erroneous charge date. Banks take subscription disputes seriously and can reverse charges within 30 to 90 days. Provide:

• Your bank account or card number
• The transaction date and amount
• The merchant descriptor (how the charge appears on your statement)
• Your written cancellation confirmation email or screenshot
• Dates you notified the company of the error

If you subscribed via Apple or Google, you can also file a refund appeal directly in their respective payment systems. Apple and Google take unauthorized or erroneous charges seriously and will push back on merchants on your behalf.

Key takeaways and final checklist for cancelling simply guitar

Cancelling Simply Guitar is straightforward once you know the path forward. This checklist ensures you've covered every base.

Before you cancel: preparation checklist

• Identify where you subscribed (Apple App Store, Google Play, or direct email/card payment)
• Find your subscription start date and current billing cycle end date
• Gather bank statements or receipts showing the charge origin
• Take screenshots of the app showing the plan you're on
• Note the date you plan to cancel

During cancellation: action checklist

• Follow the step-by-step process for your platform (Apple, Google, or email)
• Request and save written confirmation of the cancellation
• Do not delete the app until cancellation is confirmed
• Do not assume "cancel" is successful until you receive email confirmation
• Screenshot or print all confirmation messages

After cancellation: follow-up checklist

• Mark your access end date on your calendar
• Check your bank statement 3 to 7 days after the cancellation date
• Verify no charge appears after your access end date
• Log into the app after the end date to confirm the subscription has ended
• If an unauthorized charge appears, contact your bank within 24 hours
• Keep all cancellation confirmations for at least 12 months in case a dispute arises

Why stopee exists and how we help you cancel with confidence

Subscription cancellation should never feel like a battle against hidden barriers and confusing processes. Yet for millions of Australians, cancelling a streaming service, learning app, or membership platform feels deliberately obstructed. That's why Stopee was created.

Stopee specializes in empowering Australian consumers to cancel unwanted subscriptions, understand their rights, and recover money when services fail to deliver. Whether you're fighting with Simply Guitar, an app store, a payment processor, or a company that ignores your cancellation request, Stopee has guided users through similar situations and documented what works.

Our guides-like this one on Simply Guitar-combine consumer law expertise, direct experience with platform policies, and documented user feedback to give you the exact steps, timelines, and language you need. We translate legalese into clear action. We highlight the common mistakes that cost people money. We point you toward escalation paths when a company refuses to cooperate.

Stopee has helped thousands of consumers cancel unwanted subscriptions, claim refunds they were entitled to, and understand their rights under Australian Consumer Law. Whether you're cancelling a musical education app, a fitness platform, or a streaming service, the principles Stopee teaches apply across all subscription categories. When you feel stuck, return to Stopee's guides and use them as a reference. You have more power than you think.

Your decision to cancel Simply Guitar is valid, and your rights as an Australian consumer are real and enforceable. Act confidently, document everything, and don't hesitate to escalate if the company resists. Stopee is here to remind you that you're not alone in this process and that cancellation should be simple.