Manage Simply Guitar

How to cancel simply guitar: your complete new zealand guide to unsubscribe and reclaim your money

What is simply guitar and why new zealand learners choose it

Simply Guitar is a mobile app that teaches guitar through interactive lessons, real-time sound detection and a library of popular songs. The app uses gamification and structured courses to help beginners progress from their first chord to complete songs in weeks rather than months.

The platform targets casual learners and absolute beginners who want a flexible, song-based path into guitar playing. Many New Zealand users appreciate the portability and the lack of formal musical theory requirements. However, if you're seeking advanced technique coaching or classical guitar instruction, you may find the app's content too foundational for your needs.

If you've decided Simply Guitar isn't the right fit, or you've simply paused your learning journey, Stopee is here to walk you through cancellation step by step. We understand that unsubscribing should be straightforward, not buried in menus.

Who benefits most from simply guitar

The app works best for you if you're a complete beginner, prefer learning at your own pace, and enjoy playing recognisable songs as motivation. It's also ideal if you travel frequently or prefer learning on your phone over a traditional method book.

Who might want to cancel

You might cancel if you prefer one-on-one lessons, need technique-focused feedback, find the gamification distracting, or simply don't have time to practise consistently. There's no shame in pausing or cancelling; Stopee has helped thousands of New Zealand consumers cancel subscriptions they've outgrown.

Your cancellation rights under new zealand consumer law

Before you cancel, understand your legal protections. New Zealand's Consumer Guarantees Act 1993 gives you the right to cancel subscriptions that don't meet reasonable expectations of quality and functionality. If Simply Guitar has failed to deliver on its promises, you may have grounds for a refund beyond the company's stated policy.

Key protections that apply to you

You have the right to services that are fit for purpose and delivered with reasonable care. If the app crashes repeatedly, lessons don't load, or you've been charged without your consent, the Consumer Guarantees Act is your lever. Additionally, the Commerce Commission expects all online services to be clear about cancellation processes. If Simply Guitar has deliberately hidden the cancellation method, that's unfair contract conduct.

When to escalate beyond the company

If Simply Guitar refuses to process your cancellation or disputes a refund claim, contact the Commerce Commission (comcom.govt.nz) or the Disputes Resolution Scheme relevant to your payment method. Stopee recommends documenting all communication attempts before escalating. Keep screenshots of your account, billing records and any support messages you've sent.

How to cancel simply guitar: your step-by-step platform guide

Your cancellation method depends on where you subscribed. Start by identifying which platform you used-App Store, Google Play or direct payment-then follow the relevant steps.

Cancel via apple app store (iPhone or iPad)

If you subscribed through the App Store, Apple controls your billing and cancellation. Uninstalling the app will not stop charges.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Simply Guitar.
5. Tap Cancel Subscription or Turn Off Free Trial (whichever appears).
6. Confirm your cancellation when prompted.

Pro tip: If you don't see a Cancel option, your free trial may have already converted. Check your recent charges in Settings > Name > Subscriptions > Billing History. Warning: free trials end and convert to paid plans automatically. Cancel at least 24 hours before your trial ends to avoid being charged.

Cancel via google play store (Android)

Google Play subscriptions are managed separately from the Simply Guitar app. Simply deleting the app will not cancel your billing.

1. Open the Google Play Store app on your Android device.
2. Tap your Profile icon in the top right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Tap Simply Guitar.
6. Tap Cancel subscription and confirm when prompted.

Pro tip: If you access Google Play from your web browser instead, go to google.com/play, sign in, then navigate to Payments and subscriptions > Subscriptions > Simply Guitar > Cancel. Warning: you must cancel before your renewal date to prevent the next charge. Mark your calendar with your renewal date; Google Play usually shows this in the subscription details.

Cancel a direct subscription (card or PayPal)

If you subscribed directly through the Simply Guitar website using a credit card, debit card or PayPal, you must contact Simply support to cancel. The company does not currently offer self-service cancellation for direct payments.

1. Gather your account email address, the date you subscribed and any invoice number you can find.
2. Visit the Simply Guitar help centre or use the in-app chat function to start a support conversation.
3. Email guitar@hellosimply.com with the subject line "Subscription Cancellation Request".
4. Include your account details and request confirmation in writing once your subscription is cancelled.
5. Wait for a response confirming your cancellation; this usually takes 24 to 48 hours.

Pro tip: Stopee recommends sending your cancellation request via email rather than in-app chat so you have a dated record. Warning: Simply Guitar's terms state that direct subscriptions are non-refundable, but this does not override your consumer rights. Keep all communication.

Cancel from your simply guitar account dashboard

Depending on your subscription type, you may also be able to cancel directly from your account settings within the app or on the website.

1. Open the Simply Guitar app or log in to simplyguitar.com from your browser.
2. Tap the menu icon (three horizontal lines) or navigate to your account settings.
3. Look for Manage My Subscription or Account Settings.
4. Select Cancel Subscription and follow the prompts to confirm.
5. Request written confirmation of your cancellation via email if the app only shows a screen confirmation.

Pro tip: If you subscribed before Simply Guitar restructured its billing system, your cancellation option may look different. Don't assume the option isn't there-scroll through settings thoroughly. Warning: if you're on a free trial, you must cancel at least 24 hours before it ends or you will be charged for the first paid month.

What happens immediately after you cancel

Cancellation is stressful. Stopee understands the uncertainty of not knowing whether your subscription will really stop. Here's exactly what to expect.

Access and billing after cancellation

Your access to Simply Guitar typically continues until the end of your current billing period. If you cancel mid-month, you'll keep access until your next renewal date would have occurred. This is fair-you've paid for that time.

Once your current period expires, you will lose access to lesson content, song library and tracking features. Your account login will still exist, but you won't be able to use the app.

Your account, progress and data

Simply Guitar retains your learning progress, completed lessons and account history after cancellation. If you resubscribe later, your data will be waiting. However, if you want your account completely deleted and all personal data removed, you must contact Simply support directly and request account deletion. This is separate from cancellation.

Platform differences matter

Where you subscribed affects the cancellation timeline. App Store and Google Play cancellations usually take effect within 24 hours. Direct subscriptions handled by Simply support may take longer-up to 48 hours or more depending on their processing queue. Stopee recommends you keep your confirmation email and check your billing history 5 days after cancellation to verify the charges have actually stopped.

Will you get a refund from simply guitar

This is the question that matters most. Your refund rights depend on where you subscribed and how recent your charge is.

Direct subscriptions (company website)

Simply Guitar's official terms state that direct subscription fees are non-refundable. However, this does not automatically prevent you from requesting a refund, especially if the service has failed to deliver. If you've been paying for content you couldn't access or lessons that don't work, contact Simply support within 30 days of your charge and request a refund on the grounds of service failure.

Stopee recommends explaining specifically what didn't work rather than simply asking for a refund. A detailed complaint is more likely to be approved than a generic request.

Apple app store refunds

Apple allows refunds for subscriptions within a reasonable timeframe-usually 30 to 60 days from the date you were charged. To request a refund, visit reportaproblem.apple.com, sign in with your Apple ID, select the Simply Guitar charge and choose Report a Problem. Explain why you're requesting a refund (technical issues, accidental charge, change of mind) and submit.

Apple's automated system will process your request. If approved, the credit appears in your Apple account within 5 to 10 business days.

Google play refunds

Google Play offers refunds for subscriptions within 30 days of the original charge. Log in to your Google Play account, go to Payments and subscriptions > Subscriptions > Simply Guitar, tap the charge, then select Request refund. Google will ask for a reason and may approve your refund within 5 business days.

Pro tip: If your refund is denied, you can escalate through Google Play's appeal process. Stopee has seen success with appeals that cite technical failures or billing errors.

PayPal or credit card refunds

If you paid by PayPal or credit card for a direct subscription, contact Simply support first to request a refund. If they decline, you have the right to dispute the charge through your payment provider. Contact your bank or PayPal directly and explain that you requested cancellation and a refund. Your bank will investigate and may reverse the charge if you paid for a service you didn't use.

Common mistakes that delay or derail your cancellation

We know how frustrating it feels when you think you've cancelled but charges keep appearing. These are the traps Stopee sees most often.

Uninstalling the app instead of cancelling the subscription

This is the most common mistake. Deleting the Simply Guitar app from your phone does absolutely nothing to stop your subscription. Your payment method is still on file with Apple, Google Play or Simply Guitar, and they will continue to charge you. Always cancel through Settings, Google Play or email before you delete the app.

Cancelling only on one platform

If you have both an iPhone and Android device and subscribed on both, you must cancel each subscription separately. Stopping the iPhone subscription does not affect your Google Play subscription. Check all devices you use.

Missing your free trial end date

Simply Guitar free trials convert to paid subscriptions automatically. If you cancel the day after your trial ends, you'll still be charged for one month. Cancel at least 24 hours before your trial period ends. Mark the date in your calendar and set a reminder one week before.

Not keeping cancellation confirmation

If you cancel via in-app chat or in the Settings menu, screenshot your confirmation. If you email Simply support, keep the email chain. Without proof, you cannot dispute a charge that appears after cancellation. Stopee recommends saving confirmation to a folder on your phone or computer.

Assuming a refund will be automatic

Cancellation and refunds are separate. Cancelling your subscription stops future charges but does not automatically reverse past charges. If you want a refund, you must request it explicitly within the refund window (usually 30 days).

Cancellation checklist: ensure you've covered everything

Work through this checklist to confirm your cancellation is complete.

• Identify which platform you subscribed through (App Store, Google Play or direct).
• Cancel the subscription through that platform (Settings, Google Play or email).
• Request written confirmation-take a screenshot or keep an email.
• Wait 24 to 48 hours for the cancellation to process.
• Check your billing history in Settings (iPhone), Google Play or your email for confirmation that charges have stopped.
• If you want a refund, request it within 30 days through the appropriate channel.
• Save all correspondence and payment records until the refund (if any) appears.
• If charges continue after cancellation, escalate to your bank or payment provider and cite your cancellation confirmation.

Contacting simply guitar support and escalation points

Sometimes cancellation requires support intervention. Stopee recommends exhausting direct communication before escalating.

Primary support channels

Simply Guitar operates a help centre at piano-help.hellosimply.com. For cancellation, you can also reach support via in-app chat (if available) or by emailing guitar@hellosimply.com. Response times vary from 24 to 72 hours. Be clear and specific: state your account email, your subscription date and your cancellation request.

Escalation in new zealand

If Simply Guitar ignores your cancellation request or unfairly refuses a refund, escalate to the Commerce Commission (comcom.govt.nz). You can also contact the Disputes Resolution Scheme relevant to your payment method-for example, VISA Chargeback or PayPal Resolution Centre. These bodies have leverage that individual complaints do not.

Should you cancel: the pros and cons

Before you cancel, consider whether pausing might work better for you.

If you're uncertain, Stopee suggests pausing for one billing cycle rather than cancelling outright. You can always resubscribe later if you find yourself missing the app.

Comparing simply guitar to other guitar learning apps

If you're cancelling because Simply Guitar isn't the right fit, you might consider alternatives. Here's how Simply Guitar stacks against other popular options.

If you're staying with a guitar app, Stopee recommends comparing trial periods before committing to a paid plan. Most apps offer 7 to 14 days free.

Your next steps: cancel with confidence

You now have the complete picture: your cancellation rights, your refund options, and the exact steps for your platform. Cancelling Simply Guitar is straightforward if you follow the right process and avoid common traps.

Start by identifying your subscription method (App Store, Google Play or direct), then follow the corresponding steps above. Keep your confirmation, and verify within 5 days that charges have stopped. If you need a refund, request it within 30 days.

Stopee has helped thousands of New Zealand consumers navigate subscription cancellations with clarity and confidence. Your time and money matter-take control of them today. Visit Stopee.com to explore guides for cancelling other services, understand your consumer rights further, and access our full library of cancellation advice. You deserve straightforward, jargon-free help, and Stopee is here to provide exactly that.

Simply guitar contact information

Email: guitar@hellosimply.com

Help centre: piano-help.hellosimply.com

Website: simplyguitar.com

Note: Simply Guitar is operated from Israel. No New Zealand-based postal address is publicly listed for subscription matters. All cancellations must be processed through the app, your payment platform (Apple, Google) or by email. For escalation in New Zealand, contact the Commerce Commission at comcom.govt.nz or your relevant Disputes Resolution Scheme.