Manage Simply Guitar

How to cancel your simply guitar subscription in UAE and recover your fees

What is simply guitar

Simply Guitar is a mobile app created by JoyTunes that teaches you guitar through interactive lessons, real-time audio feedback, and a growing library of songs. Whether you are a complete beginner or someone picking up the instrument after years away, the app guides you through structured practice routines designed for your skill level.

How the subscription works

Simply Guitar operates on a freemium model. You unlock premium lessons and practice tools through a paid subscription, which you manage through the platform where you bought it, whether that is the Apple App Store, Google Play, or SimplyGuitar.com directly. Your subscription renews automatically on your billing date unless you cancel it beforehand.

Who should use it

The app suits beginners who prefer learning on their phone or tablet, with or without a physical guitar teacher. If you find the lessons do not match your pace, or you have decided to learn with a live instructor instead, cancelling is straightforward, and Stopee has helped thousands of users navigate the process without losing money to unexpected renewals.

Your consumer rights in UAE when cancelling

In the UAE, the Consumer Protection Law (Law No. 24 of 2006) protects you when you subscribe to digital services. You have the right to cancel any subscription and request a refund if the service does not deliver as described or if you change your mind within a reasonable timeframe after purchase.

What the law protects

The UAE Consumer Protection Law entitles you to cancel subscriptions purchased online without penalty if you notify the seller within 14 calendar days of the transaction. For subscriptions renewed automatically, you may have grounds to request a refund if you did not give clear, informed consent to the renewal terms. If Simply Guitar's cancellation process is intentionally hidden or made difficult, this breaches fair trading standards, and you can escalate to the UAE Ministry of Economy.

When to escalate your complaint

If you cancel your subscription but Simply Guitar continues charging you, or if support refuses to issue a refund you believe you are entitled to, contact the Ministry of Economy Consumer Protection Section. Document your cancellation date, billing statements, and all communication attempts. Stopee recommends keeping records of every step you take, as these become evidence if you need to file a formal complaint. The Ministry takes subscription abuse seriously and can compel refunds on your behalf.

Methods to cancel your simply guitar subscription

You have four main ways to cancel, depending on how you bought your subscription. The fastest route is almost always through the platform where you subscribed, because you do not need to wait for a response from support staff.

Cancellation by platform

How to cancel simply guitar step by step

Follow the exact steps for your subscription method. Each route prevents future charges immediately, though your access may remain active until your current billing period ends.

Cancel through iOS and the apple app store

1. Open the Settings app on your iPhone or iPad.
   • Tap your name at the top of the screen.
   • Select Subscriptions.
2. Find Simply Guitar in your active subscriptions list.
   • If you do not see it, scroll down or search for it.
3. Tap Cancel Subscription.
   • A confirmation screen will appear; review the refund eligibility message.
4. Select a reason for cancellation (optional but recommended for your record).
   • Choosing "I do not use the app" or "Too expensive" sends feedback to Apple and Simply Guitar.
5. Confirm the cancellation.
   • You will receive an email receipt from Apple confirming the cancellation date.

Warning: Simply uninstalling the Simply Guitar app does not cancel your subscription. You must complete these steps inside Settings, or charges will continue.

Cancel through android and google play

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
2. Select Payments and subscriptions.
   • Then tap Subscriptions.
3. Choose Simply Guitar from your active subscriptions.
   • Scroll if needed to find it.
4. Tap Cancel subscription.
   • Google will offer you a discounted renewal offer; ignore this if you want to cancel.
5. Confirm your cancellation.
   • You will see a confirmation message and receive an email from Google Play.

Pro tip: Google Play often offers a discounted rate or free trial as a retention tactic when you try to cancel. Do not be swayed by these offers unless you genuinely want to stay. Stopee advises cancelling if your mind is made up.

Cancel your web subscription on SimplyGuitar.com

1. Go to SimplyGuitar.com and log in with your account email and password.
   • If you forgot your password, use the "Forgot password" link.
2. Click your profile icon or menu (usually top right).
   • Select Account or Settings.
3. Find the Manage My Subscription section.
   • It will show your current plan and renewal date.
4. Click Cancel Subscription.
   • The system will ask you to confirm.
5. Submit your cancellation.
   • You will see a confirmation page and receive an email confirming the cancellation date.

Pro tip: If you subscribed via web, you may also see the renewal date and exact billing amount on this page. Screenshot this before cancelling for your records.

Cancel PayPal payments to simply guitar

1. Log in to your PayPal account at paypal.com.
   • Use the email and password associated with your PayPal wallet.
2. Click Settings (gear icon) and select Payments.
   • Then choose Pre-approved payments.
3. Find JoyTunes (Simply by JoyTunes) in the list of merchants.
   • Click on it to open the payment agreement details.
4. Select Cancel pre-approved payment.
   • PayPal will ask for confirmation.
5. Confirm cancellation.
   • The agreement ends immediately, and you will receive a confirmation email from PayPal.

Warning: If you paid for Simply Guitar using PayPal, you must cancel from PayPal itself. Cancelling the app alone will not stop PayPal from sending payments to JoyTunes.

Cancel a credit card subscription via email

1. Write an email to guitar@hellosimply.com with the subject line "Cancel subscription request."
   • Include your full name, email address, and the email address linked to your Simply Guitar account.
2. State your request clearly: "Please cancel my Simply Guitar subscription effective immediately."
   • Mention any refund eligibility (e.g., "I purchased on AED date and request a refund within 14 days of purchase").
3. Ask for written confirmation of cancellation.
   • This protects you if charges continue.
4. Send the email and save a copy for your records.
   • Support typically responds within 1-3 business days.
5. Verify cancellation after 5 days.
   • Check that no new charge appears on your credit card statement.

Pro tip: Send your cancellation email from the same email address you use for Simply Guitar. This speeds up verification. Stopee recommends using registered mail or email tracking if you want extra proof of delivery.

What happens to your account after you cancel

Cancelling does not delete your account or progress overnight. Understanding what changes and what remains helps you decide whether to cancel or pause.

Access and billing after cancellation

When you cancel, your subscription stops renewing on your next billing date. Until that date arrives, you retain full access to all lessons, exercises, and premium content you have already paid for. The moment your billing period ends, Simply Guitar removes access to locked lessons, and you see only the free content tier. Your billing stops immediately, so no charge will appear after your current period expires.

Your progress and account data

Simply Guitar typically preserves your account and progress for 12 months or more after cancellation. If you resubscribe later, your lessons and practice history remain intact. However, policies vary, so contact support if you need clarity. If you want your account and all personal data permanently deleted, email guitar@hellosimply.com with a formal data deletion request. Under UAE data protection standards, Simply Guitar must honor this request within 30 days. Stopee advises requesting deletion only if you are absolutely certain you will not return.

Refunds and your right to recover fees

Refund eligibility depends on how you paid, when you bought your subscription, and why you are cancelling. UAE consumer law gives you strong grounds to recover money if you meet certain conditions.

Refunds from the apple app store

Apple handles all refund requests for App Store subscriptions. Simply Guitar cannot issue refunds directly. You have up to 45 days from the date of purchase to request a refund through Apple. Log into your Apple account, go to the problem reports page, and explain why you want a refund. Apple reviews refunds within 3-5 business days. If Apple approves it, the refund goes back to your payment method within 5-10 business days. Simply Guitar does not control this process, so contact Apple support if your request is denied.

Refunds from google play

Google Play allows full refunds within 30 days of purchase for most subscriptions. After 30 days, refunds are at Google's discretion. Open Google Play, go to your purchase history, find Simply Guitar, and request a refund. Explain your reason. Google will respond within a few days. If approved, the refund returns to your original payment method within 5-10 business days.

Refunds for web, credit card, and PayPal subscriptions

If you bought your subscription directly from SimplyGuitar.com or via credit card, the terms state subscription fees are non-refundable once delivered. However, UAE consumer law supersedes these terms if you cancel within 14 days of purchase and have not consumed most of the service. Contact Simply Guitar support at guitar@hellosimply.com within 14 days of your purchase and request a refund, citing the 14-day cancellation right under UAE Consumer Protection Law. Include your purchase date and receipt. If support approves your refund, it processes in 5-10 business days to your original payment method. If they refuse, escalate to the Ministry of Economy, which can override their position and compel the refund.

Common mistakes people make when cancelling

Cancelling a subscription should be painless, but small errors can leave you paying for months longer than intended. These are the pitfalls Stopee sees most often.

Mistake 1: uninstalling the app instead of cancelling the subscription

Deleting Simply Guitar from your phone does nothing to stop recurring charges. Your subscription remains active in the app store's system. You must cancel through Settings (iOS) or Google Play (Android) explicitly. Check your bank or card statements two weeks after uninstalling to confirm no charge appeared.

Mistake 2: cancelling on one platform when you subscribed on another

If you bought your subscription through Apple, cancelling in Google Play will not work. Similarly, if you used PayPal, you must cancel the pre-approved payment in PayPal itself. Review your original purchase receipt or bank statement to confirm which platform processed your payment. Log into that exact platform to cancel.

Mistake 3: not saving cancellation confirmations

After you cancel, Apple, Google, PayPal, or Simply Guitar sends you a confirmation email. Screenshot or save this email. If a charge appears after your billing period should have ended, you need proof that you cancelled on a specific date. Without this documentation, disputing the charge with your bank becomes much harder.

Mistake 4: assuming free trials auto-cancel

Some subscriptions renew automatically when a free trial ends unless you cancel beforehand. If Simply Guitar offered you a free trial, find the cancellation date the trial ends and cancel a day or two before. Do not wait until the first billing cycle completes.

Mistake 5: ignoring retention offers

When you try to cancel on some platforms, Simply Guitar or the app store may show you a discounted rate or free month. This is a retention tactic designed to make you hesitate. If you are certain you want to cancel, do not accept these offers. They reset your billing cycle and obligate you to another payment.

Timeline for cancellation and refunds

Cancellation happens instantly, but refunds and billing confirmation take longer. Here is what to expect.

What happens each day

A cancellation checklist for simply guitar

Use this checklist to ensure you cancel correctly and protect yourself against future charges.

• Identify which platform you subscribed through (Apple, Google Play, web, PayPal, or credit card).
• Log into that platform using your email and password.
• Locate your active subscription for Simply Guitar or JoyTunes.
• Click cancel and confirm your choice.
• Screenshot or save the cancellation confirmation message and email receipt.
• Note the date you cancelled and the date your current billing period ends.
• Wait until one day after the billing period ends, then check your bank or card statement.
• Verify that no new charge for Simply Guitar appears.
• If a charge does appear after your period should have ended, contact your bank or card issuer and dispute the charge within 30 days, providing your cancellation confirmation as evidence.
• If you want a refund and meet the 14-day window (UAE), email guitar@hellosimply.com within that window with your request.

Should you cancel or stay with simply guitar

Cancelling is the right choice if the app no longer fits your learning style or budget. But before you go, weigh these factors.

Reasons to cancel

• You are not practising regularly and feel you are wasting money.
• The lesson pace or approach does not match your learning style.
• You prefer working with a live guitar teacher.
• You completed the content and want to move to a more advanced app.
• The subscription fee is too high relative to your use.

Reasons to stay

• You are making measurable progress and enjoy the songs in the library.
• Real-time feedback helps you improve your technique.
• The structured lessons fit your schedule and motivation level.
• The annual plan offers better value than paying monthly.

If cost is your only concern, ask Simply Guitar support for a discounted plan or consider pausing rather than cancelling permanently. Stopee has helped thousands of consumers make this decision by weighing long-term goals against short-term costs.

How stopee can help you cancel safely

Cancelling a subscription should not feel stressful or risky. Stopee exists to guide you through the process, confirm you are taking the right steps, and escalate if a company refuses to honour your cancellation or refund request. Our platform provides step-by-step instructions tailored to your payment method, tracks your cancellation date, and reminds you to verify that no charge appears after your period ends. If you ever encounter a problem, Stopee connects you with consumer protection resources in the UAE and helps you file a formal complaint if needed. Visit Stopee today to cancel Simply Guitar safely and keep a record of every cancellation you make.

Contact information and next steps

If you need to contact Simply Guitar directly for support, cancellation, or refund enquiries, use the channels below.

Simply guitar support

Email: guitar@hellosimply.com

In-app support: Open Simply Guitar, go to Settings or Help, and select Contact Support.

Official help centre: Visit the Simply Guitar help portal at guitar-help.hellosimply.com for detailed guides on cancellation by platform.

UAE consumer protection

If Simply Guitar refuses to cancel your subscription or denies a refund you believe you are entitled to under UAE law, contact:

Ministry of Economy, Consumer Protection Section, Abu Dhabi. Phone: +971 2 4105555. Website: moen.gov.ae

File a complaint explaining when you cancelled, what charges continue, and what resolution you seek. The Ministry can compel refunds and penalise unfair practices.

Your cancellation rights are protected by law. Stopee has helped thousands of consumers cancel subscriptions like Simply Guitar and recover fees they should never have paid. Take control of your subscriptions today, and do not let auto-renewal charges catch you by surprise again.