Manage Simply Guitar

How to cancel simply guitar: step-by-step guide for canadian users

What is simply guitar

Simply Guitar is a mobile app and web platform created by JoyTunes that teaches beginner and early-intermediate guitarists through interactive lessons, song-based practice routines and real-time audio feedback. The service uses automatic detection technology to listen to your playing and provide instant corrections on chords, strumming patterns and timing. Your progress syncs across devices, so you can start a lesson on your phone and continue on your tablet or computer.

The app appeals to learners who want structured guidance without expensive private lessons. JoyTunes designed the experience around actual songs, which keeps practice engaging and helps you build skills that translate directly to real-world playing. Simply Guitar integrates with your device's native subscription systems (Apple App Store, Google Play) and also accepts direct credit card and PayPal payments through their web platform.

Understanding your consumer rights in canada

When you cancel Simply Guitar, Canadian consumer protection laws give you specific rights depending on how you paid and when you purchased the subscription. The Consumer Protection Act (applies in most provinces) requires that digital services clearly disclose cancellation methods before you buy. If Simply Guitar fails to provide cancellation instructions upfront, you may have grounds to dispute charges or request a refund beyond their standard 30-day window.

Additionally, if you purchased through Apple App Store or Google Play, those platforms enforce their own refund policies (30 days for Google Play, up to 60 days for Apple) regardless of Simply Guitar's internal terms. PayPal and credit card companies also offer buyer protection within 120 days in many cases. Stopee recommends documenting all communications with Simply Guitar support to build a record if you need to escalate to your provincial consumer protection office or your credit card issuer.

When consumer law works in your favour

You have stronger legal footing if Simply Guitar charged you after you cancelled, failed to honour a cancellation request within 30 days, or did not provide clear cancellation instructions at the point of sale. Most Canadian provinces allow you to reverse charges within a certain period if the company cannot prove you authorised the transaction. Keep records of all cancellation requests, confirmation emails and billing statements as evidence.

Pricing and subscription plans for simply guitar

Simply Guitar offers flexible subscription tiers designed for different learning paces and budgets. Pricing varies by region and promotional campaigns, so the exact amount you see may differ from other users. The table below outlines the structure you can expect when viewing plans in Canada.

Annual plans lock in a lower per-month rate but require upfront commitment. Monthly subscriptions cost more per month but give you flexibility to cancel anytime without penalty. Many new users sign up during promotional offers that include free trial periods; these promotional subscriptions follow the same cancellation rules as paid plans.

Reasons to cancel and when to reconsider

When cancelling makes sense

You should cancel Simply Guitar if the teaching style does not match how you learn best, you do not have time for consistent practice, the song library does not interest you, or you have found a cheaper alternative that works for your goals. Some users cancel because they have reached their learning goal (like mastering basic open chords) and want to practise independently. Others discover that they prefer one-on-one lessons or a different structured program. Cancelling stops future charges immediately if you act within your billing cycle.

When you might pause instead of cancel

If you love the app but need a break due to a busy season or temporary financial pressure, check whether Simply Guitar offers a pause feature that holds your subscription without charging you. Some services do; if Simply Guitar does not, you could cancel now and resubscribe later without losing your progress (the app stores your lesson history). Stopee advises testing the pause option first before committing to full cancellation, as restarting a subscription sometimes triggers promotional pricing.

How to cancel simply guitar by platform

The method you use to cancel depends on where you purchased your subscription. Each platform (Apple App Store, Google Play, Simply Guitar's website, PayPal) has its own process, and following the correct route ensures your cancellation registers immediately. Below, you will find step-by-step instructions for every purchase method.

Cancel on apple app store (iOS devices)

If you subscribed through your iPhone or iPad using your Apple account, you cancel directly in the Apple ecosystem. This is one of the fastest methods and gives you instant confirmation.

1. Open the Settings app on your iPhone or iPad.
   • Look for the grey gear icon on your home screen.
2. Tap your Apple ID name at the top of Settings.
   • This opens your account profile.
3. Select Subscriptions (or "Media & Purchases" then "Subscriptions").
   • You will see all active subscriptions tied to your Apple account.
4. Find Simply Guitar in the list and tap it.
   • The app displays your current plan and renewal date.
5. Tap Cancel Subscription in red text.
   • Apple asks you to confirm you want to cancel; tap again to confirm.
6. You will receive an on-screen confirmation and an email from Apple.
   • Your access continues until the end of your current billing period.

Pro tip: Screenshot the confirmation screen as proof of cancellation. Apple typically processes cancellations within minutes, and you stop being charged after your paid period ends.

Cancel on google play (Android devices)

Android users who subscribed through Google Play follow a similar but slightly different path. The process is equally straightforward and takes only a few taps.

1. Open the Google Play app on your Android phone or tablet.
   • The app icon shows a coloured triangle.
2. Tap your profile icon (usually a circle with your initial or picture) in the top right.
   • A menu appears with account options.
3. Select Payments and subscriptions.
   • You see all your active subscriptions here.
4. Tap Subscriptions.
   • This filters the list to show only recurring charges.
5. Find Simply Guitar and tap it.
   • The subscription details screen loads.
6. Tap Cancel subscription.
   • Google Play prompts you to confirm and may offer you a retention discount; you can decline.
7. Confirm the cancellation by tapping again.
   • You receive an email confirmation from Google Play.

Warning: Do not uninstall the Simply Guitar app before cancelling through Google Play, as the app may still charge you even after uninstalling. Cancellation through the subscription settings is the only way to stop billing.

Cancel through the simply guitar website

If you pay Simply Guitar directly using a credit or debit card on their website, you cancel through your web account. This method is straightforward but requires you to log in.

1. Visit SimplyGuitar.com and log in with your email and password.
   • If you forgot your password, use the "Forgot password" link on the login page.
2. Click on your account profile or settings (usually a gear icon or "Account" link).
   • This takes you to your member dashboard.
3. Look for Manage My Subscription or Billing.
   • This section shows your current plan and renewal date.
4. Click Cancel Subscription next to your active plan.
   • Simply Guitar asks you to confirm.
5. Follow any confirmation prompts and confirm the cancellation.
   • You receive a confirmation email from Simply Guitar.

Pro tip: Before cancelling on the website, check the "Manage My Subscription" page for any pause or discount offers. Simply Guitar sometimes displays retention incentives at the cancellation prompt.

Cancel direct credit or debit card payments

If your subscription was set up via a direct card payment and you did not go through Apple, Google, or the Simply Guitar website, contact support directly. This scenario is less common but applies if you set up billing through a third-party payment link or legacy account.

1. Send an email to guitar@hellosimply.com with the subject "Cancel my subscription".
   • Include your full name, the email address associated with your account and the date you want the cancellation to take effect.
2. Include your latest invoice number or billing amount if you have it.
   • This helps the support team locate your account faster.
3. Request a written confirmation of your cancellation.
   • A confirmation email protects you if charges continue.
4. Wait for a response within 2 to 3 business days.
   • Stopee recommends following up if you do not hear back within 5 business days.

Cancel PayPal pre-approved payments

If you linked your PayPal account to Simply Guitar (or JoyTunes), you cancel the pre-approved payment directly in PayPal rather than through Simply Guitar. This stops the merchant from charging you in future.

1. Log in to PayPal.com with your credentials.
   • Go to your account dashboard.
2. Click Settings (gear icon in the top right).
   • You land on your account settings page.
3. Select Payments in the left menu.
   • This section manages recurring payments and pre-approvals.
4. Click Manage pre-approved payments.
   • You see a list of merchants authorised to charge your account.
5. Find JoyTunes or Simply by JoyTunes and click it.
   • The merchant details load.
6. Click Cancel next to the authorisation.
   • PayPal asks you to confirm; confirm the cancellation.
7. PayPal sends you a confirmation email immediately.
   • Simply Guitar can no longer charge your PayPal account after this.

Pro tip: Cancelling through PayPal works even if Simply Guitar's support is slow to respond. PayPal's termination is final and prevents future charges within hours.

What happens after you cancel simply guitar

Cancellation does not mean immediate loss of access. Simply Guitar allows you to keep using the app and website through the end of your paid billing period. If you cancelled mid-month, you retain full access until your monthly renewal date. If you paid for an annual plan, you keep access for the remaining months you already paid for.

Your account, lesson history, progress and saved data remain stored on Simply Guitar's servers after cancellation. You can log back in anytime to review old lessons or check your stats. If you decide to resubscribe, your data is still there, and you pick up where you left off. This means cancellation is reversible without losing anything.

What you lose after your access ends

Once your paid period expires (your cancellation becomes "effective"), you lose access to new lessons, audio feedback and progress tracking. You cannot download new lesson content, and the app may restrict your ability to view previously completed lessons depending on your account status. However, Simply Guitar typically allows you to view lesson summaries and your overall progress history even after your subscription ends.

If you want to preserve your lesson notes or recordings of your playing, export or screenshot them before your access expires. Stopee advises taking this step during your final week of access to avoid losing personal practice notes.

Refund eligibility and timelines for canadian customers

Your refund eligibility depends on how you paid and when you purchased your subscription. Simply Guitar's stated policy is that web-based subscriptions are non-refundable; however, consumer protection law in Canada may override this clause in certain situations. Below, you will find the specific refund windows and requirements for each payment method.

Refunds for apple app store purchases

If you bought your subscription through Apple, you can request a refund directly from Apple without involving Simply Guitar. Apple typically honours refund requests within 60 days of purchase, though this window can sometimes extend longer.

To request a refund, visit Apple's Report a Problem page (reportaproblem.apple.com), find your Simply Guitar charge and select "I would like a refund." Apple reviews your request within 24 hours and either approves it automatically or asks follow-up questions. Approved refunds appear back in your original payment method (credit card, iTunes credit, etc.) within 5 to 10 business days.

Refunds for google play purchases

Google Play offers a straightforward 30-day refund window for all app subscriptions. If you purchased within the last 30 days, you can request a full refund directly through Google Play with no questions asked.

1. Open the Google Play app and go to Payments and subscriptions > Subscriptions.
   • Find Simply Guitar in the list.
2. Tap the subscription and select Refund.
   • Google Play asks you to confirm.
3. Confirm the refund request.
   • Google processes it immediately, and your money appears in your Google Play balance or payment method within 5 business days.

Pro tip: If you are outside the 30-day window, contact Google Play support directly; they occasionally grant refunds for compelling reasons (billing errors, lack of access to promised features).

Refunds for PayPal purchases

If you paid through PayPal, you can file a dispute or request a reversal through PayPal's Resolution Center within 120 days of the charge. PayPal refund requests are separate from Simply Guitar's policy and often succeed even when the merchant refuses.

Log into PayPal, open your transaction history, find the Simply Guitar charge and click "Report a problem." Select "I want to report an unauthorized transaction" or "The merchant refused to give me a refund" depending on your situation. PayPal investigates and typically sides with the buyer if the merchant cannot prove you received the service or explicitly consented to the charge.

Refunds for direct credit or debit card payments

If you paid Simply Guitar directly with a credit or debit card, you have two paths: request a refund from Simply Guitar directly, or request a chargeback from your card issuer if Simply Guitar refuses.

First, contact Simply Guitar at guitar@hellosimply.com and request a refund. State that you purchased within 30 days (if true) and explain why the service did not meet your needs. Include your invoice or receipt. Many refund requests succeed when phrased professionally and submitted quickly.

If Simply Guitar denies your request or does not respond within 10 business days, contact your credit card issuer or bank. Most card companies allow you to dispute a charge within 120 days if the merchant failed to provide the service, overcharged you, or refused a reasonable refund request. Chargebacks are powerful tools and often reverse unauthorised or problematic charges. Stopee advises keeping all communications with Simply Guitar as evidence for your chargeback claim.

Refunds for web-based direct purchases

Simply Guitar's website terms state that web subscriptions are non-refundable. However, this clause does not override Canadian consumer protection law, which gives you stronger rights if the company failed to disclose cancellation methods clearly or if the service does not match the product description.

Contact guitar@hellosimply.com and reference the Consumer Protection Act if the company refuses. Many merchants reverse non-refund policies when confronted with legal leverage. If Simply Guitar still refuses, file a complaint with your provincial consumer protection office (Ontario's Ministry of Attorney General, Alberta's Fair Trading Act enforcement office, etc.) or escalate to your credit card issuer.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds simple, but small oversights can leave you subscribed or unable to prove you cancelled. Taking a moment to avoid these pitfalls protects your account and your wallet.

Mistake 1: uninstalling the app instead of cancelling

Simply deleting the Simply Guitar app from your phone does not cancel your subscription. Your account remains active, and Simply Guitar continues to charge you every month or year depending on your plan. You must cancel through your subscription settings (Apple Settings, Google Play, PayPal or the Simply Guitar website) separately from uninstalling the app. Only after you cancel should you delete the app.

Mistake 2: not saving your cancellation confirmation

If something goes wrong and Simply Guitar charges you after cancellation, you need proof that you actually cancelled. Screenshot every confirmation screen, save confirmation emails and note the date and time you cancelled. This evidence protects you if you need to request a refund or dispute a charge. Stopee recommends forwarding cancellation confirmations to your own email address as an extra backup.

Mistake 3: cancelling too close to your renewal date

If you cancel on the same day your subscription renews, the system may still process the charge before your cancellation takes effect. To be safe, cancel at least 2 to 3 days before your renewal date. Check your renewal date in your subscription settings before cancelling, and plan your cancellation accordingly.

Mistake 4: forgetting to cancel multiple payment methods

If you restarted your subscription on a different platform (for example, you first subscribed through Apple, then later signed up via PayPal), you may have active subscriptions on both methods simultaneously. Check all platforms-Apple App Store, Google Play, your Simply Guitar web account and PayPal-to ensure no duplicate subscriptions are running. Cancel each one separately if needed.

Mistake 5: ignoring renewal reminders

Simply Guitar may send you email reminders a few days before your renewal date. If you plan to cancel, do it before the renewal happens. Once the charge posts, getting a refund is harder than preventing the charge in the first place. Set a calendar reminder for 3 days before your renewal date to cancel proactively.

Cancellation checklist before you finish

How stopee helps you cancel subscriptions with confidence

Navigating subscription cancellation rules across multiple platforms, merchant policies and consumer protection laws is overwhelming. That is why Stopee exists: to translate the complex rules into clear, step-by-step guidance so you can cancel on your terms without friction or surprise charges.

Stopee has helped thousands of Canadians cancel services like Simply Guitar, understand their refund rights under consumer law, and escalate disputes when merchants refuse to cooperate. Our guides are updated regularly to reflect changes in app store policies, company procedures and consumer protection rulings across Canada's provinces.

Whether you need help understanding your rights, deciding which cancellation method to use, or building a case for a refund, Stopee provides the clarity and confidence you deserve. Visit Stopee.com to explore guides for hundreds of other subscriptions and services, and bookmark our site for future cancellations.

Contact information and escalation address for simply guitar

If Simply Guitar support does not respond to your cancellation or refund request within 10 business days, escalation is your next step. Below, you will find the contact information and mailing address to use if you need to pursue your claim further.

Primary support contact

Email: guitar@hellosimply.com

This is the official support email for all Simply Guitar and JoyTunes subscription issues. Include your full name, account email, invoice number and a clear description of your issue (cancellation request, refund request or billing error). Allow 5 to 10 business days for a response. If you do not receive a reply within this timeframe, send a follow-up email marked "Second Request" with a copy of your original message.

Corporate headquarters for registered mail

If email support fails or you need to establish a formal record of your complaint, send a registered letter to JoyTunes' corporate address. This creates a documented trail that strengthens your case if you escalate to a credit card issuer or provincial consumer protection office.

JoyTunes Ltd.
[Corporate Headquarters Address]
(Confirm current address with Simply Guitar support before mailing)

In your letter, include your full name, account email, subscription dates, all transaction dates, copies of cancellation confirmations and a clear statement of what you are requesting (refund amount, date cancelled, etc.). Send it via registered or certified mail so you have proof of delivery. Keep a copy for your records.

Escalation to provincial consumer protection

If Simply Guitar refuses to honour your cancellation or denies a legitimate refund request, contact your provincial consumer protection office:

• Ontario: Ministry of Attorney General Consumer Protection Office
• British Columbia: Consumer Protection BC
• Alberta: Fair Trading Act Complaint Centre
• Quebec: Office of the Ombudsman
• All other provinces: Provincial Attorney General or Consumer Affairs office

File a complaint in writing with your province's office and include all documentation: cancellation confirmation, refund request emails, billing statements and Simply Guitar's response (or lack thereof). These offices have authority to investigate and compel merchants to reverse charges or refund money.

Credit card or PayPal dispute

If you paid with a credit card or PayPal, your issuer's dispute or chargeback process is often faster than waiting for regulatory action. Contact your bank or PayPal directly, provide your evidence and request a reversal. Most disputes succeed when the merchant cannot prove you authorised the charge or received the promised service.

Stopee has helped thousands of consumers cancel subscriptions across Canada and recover refunds by knowing exactly which channel to use when. Whether you need to escalate a Simply Guitar cancellation or understand your rights, Stopee.com provides the clarity and tools you need to take action with confidence.