Manage Simply Guitar

How to cancel simply guitar and protect your subscription rights in the UK

About simply guitar and why you might want to cancel

Simply Guitar is a mobile app designed to teach guitar skills through interactive lessons, audio recognition technology, and structured learning paths. Developed by JoyTunes, the company behind Simply Piano, the service has attracted thousands of UK learners seeking an affordable alternative to traditional in-person tuition. The app works on both iOS and Android devices, offering lessons across acoustic and electric guitar for multiple genres including pop, rock, classical, and folk music.

The service operates on a subscription model with automatic renewal, which means your payment method will be charged repeatedly until you actively cancel. Many UK subscribers cancel for legitimate reasons: the teaching style doesn't match their learning preferences, they've achieved their initial goals, or life circumstances have changed and they no longer have time to practice. Whatever your reason, understanding the correct cancellation process is essential to avoid unwanted charges and exercise your consumer rights.

When cancellation makes sense

You might want to cancel if the app's interactive lessons aren't helping you progress, if you prefer one-to-one instruction, or if the subscription cost no longer fits your budget. Some subscribers discover they need more structure than self-paced learning provides, whilst others find the interface unintuitive or the lesson progression too slow. There's no shame in recognising that a service isn't working for you. At Stopee, we believe your money should work for you, not the other way around.

The automatic renewal trap

Simply Guitar renews your subscription automatically on your billing date unless you cancel beforehand. This is where many consumers slip up: they forget the renewal date and face unexpected charges. Even if you haven't opened the app in weeks, the subscription keeps renewing. You must take deliberate action to stop these charges, which is why Stopee exists to guide you through the process step by step.

Your subscription plans and what you're paying

Simply Guitar offers three main subscription tiers, each with different commitment lengths and pricing. Understanding your current plan is crucial for timing your cancellation correctly and avoiding charges you don't expect.

Current pricing structure for UK users

The subscription options available to UK subscribers vary slightly depending on promotional offers and regional adjustments. Below is the typical pricing breakdown you'll encounter.

Prices fluctuate based on promotions and when you originally subscribed. New users often receive discounted introductory rates that revert to standard pricing at renewal. Always check your latest receipt or account settings within the app to confirm your exact plan type and next billing date.

Understanding free trial periods

Simply Guitar typically offers a 7 to 14 day free trial to new users. This trial period automatically converts to a paid subscription unless you cancel before it expires. This is where many subscribers accidentally start paying: they test the app during the trial, forget about the end date, and wake up to a charge they didn't expect. Mark your calendar immediately when you sign up.

Your consumer rights under UK law

As a UK consumer, you have statutory protections that apply to digital services like Simply Guitar, regardless of what the company's terms state. Understanding these rights gives you leverage when disputing charges or enforcing cancellations.

Consumer rights act 2015 protections

The Consumer Rights Act 2015 gives you the right to cancel most digital services within 14 days of purchase without providing a reason. This applies to your initial subscription purchase and, in some interpretations, to each renewal. However, there's an important caveat: once you've started using the service (beyond the free trial), your cancellation rights may be limited if the company's terms explicitly state this.

Additionally, the Act requires that subscription services provide clear information about automatic renewal terms before you purchase. If Simply Guitar's terms weren't transparent about renewal frequency or pricing, you may have grounds to dispute charges. The Competition and Markets Authority (CMA) has specifically warned companies about hidden or unclear auto-renewal practices.

Payment refunds and chargebacks

If you cancel your Simply Guitar subscription and you believe you were charged unfairly, you can request a refund directly from the company. If they refuse and the charge appears on your credit card or bank statement, you have the right to dispute the transaction with your bank under the chargeback scheme. Your bank can investigate and, in many cases, reverse the charge within 120 days of the transaction.

Stopee recommends documenting everything: your cancellation date, confirmation emails, and screenshots of your account settings showing the cancellation. These are essential if you need to escalate to your bank or to the Financial Conduct Authority (FCA).

Step-by-step cancellation methods for simply guitar

Simply Guitar offers two main cancellation routes: through the app itself or via written request to their support address. The app method is faster, but the written method creates a paper trail.

Cancelling through the simply guitar app

This is the quickest way to cancel your subscription. Most UK users can complete this in under 5 minutes.

1. Open the Simply Guitar app on your iOS or Android device and log in with your account credentials.
2. Tap your profile icon or account settings, usually located in the top-left or bottom-right corner of the app.
3. Navigate to the "Subscription" or "Billing" section.
4. Look for an option labelled "Manage subscription", "Cancel subscription", or "Subscription details".
5. Tap this option and confirm your cancellation by selecting "Yes" or "Confirm cancellation".
   • The app may offer you a discounted renewal rate to keep you as a subscriber. This is optional. Decline if you're certain you want to cancel.
   • You may see a final screen asking for feedback on why you're leaving. Complete this if you wish, but it's not mandatory.
6. Wait for a cancellation confirmation message on screen and via email. Warning: Do not close the app until you see this confirmation.
7. Check your email (including spam/promotions folders) for a cancellation confirmation from Simply Guitar within 24 hours.

Pro tip: Take a screenshot of your cancellation confirmation in the app and save the confirmation email. You'll need these if there are any billing disputes later.

Cancelling by written request

If you prefer a method that creates a formal record, or if the app method doesn't work, send a written cancellation request. This is particularly important if you've had issues with the company or you're making a refund claim.

1. Gather your account details: your email address linked to Simply Guitar, your full name, and your subscription start date (check your first receipt if you're unsure).
2. Compose a clear, simple email or letter stating:
   • "I request cancellation of my Simply Guitar subscription effective immediately" (or state your preferred end date).
   • Include your full name and the email address on your account.
   • Include your subscription plan type and next billing date if known.
3. Send this request to Simply Guitar's customer support email address (typically listed in the app under "Help" or "Contact Us", or in your subscription confirmation email).
4. Send a copy to yourself (use the email CC field) and save the confirmation.
5. Keep all correspondence. If you receive a reply, save it immediately.
6. If you don't receive a cancellation confirmation within 7 working days, follow up with a second email marked "URGENT: Cancellation request follow-up".

Pro tip: Use registered mail or a delivery service that provides proof of receipt if you're mailing a physical letter. Email is faster, but registered post creates an undisputable record.

Escalating if simply guitar refuses to cancel

If the company doesn't respond or refuses to cancel without valid reason, you have escalation routes. Stopee has helped thousands of consumers handle stubborn cancellations by escalating to the right authorities.

• Your bank: Contact your bank's customer service and explain that you've requested a cancellation that the company has ignored. Your bank can issue a chargeback or dispute.
• The Financial Conduct Authority (FCA): If the issue involves misleading payment terms or unfair charging practices, you can file a complaint at fca.org.uk.
• Trading Standards: Your local Trading Standards office (search "Trading Standards" plus your postcode) investigates unfair commercial practices. File a complaint if Simply Guitar has misrepresented its cancellation process.

What happens after you cancel

Cancelling is emotionally satisfying, but the days immediately after require attention to ensure everything is genuinely terminated.

Timeline and access after cancellation

Your access to Simply Guitar lessons typically ends on your next scheduled billing date if you cancel in advance, or immediately if you cancel mid-cycle. Some companies allow you to use the service until the end of your paid period; others deactivate access immediately. Check your cancellation confirmation to see which applies to you.

Expect your final charge (if any) to appear on your bank statement within 3-5 working days after the billing date. If you cancelled after your renewal date, no further charges should appear.

Verification steps you should take

Don't assume the cancellation is complete just because you clicked a button. Verify it actively.

• Check your bank statement 5-7 days after your expected renewal date. No charge should appear.
• Log back into the Simply Guitar app to confirm your subscription status shows as "Inactive" or "Cancelled".
• If the app still shows an active subscription, immediately contact support via email with your cancellation confirmation number.
• If an unexpected charge appears, contact your bank within 120 days to dispute it. Provide your cancellation confirmation as evidence.

At Stopee, we recommend setting a phone reminder for 10 days after your cancellation to check your bank statement. This small step catches problems early and gives you time to act.

Refund eligibility and claiming your money back

Simply Guitar's refund policy depends on when you cancel and the terms you agreed to. UK consumer law provides some protection, but the company's terms may restrict refunds in certain situations.

When you can claim a refund

You're most likely to receive a refund if you cancel within 14 days of your purchase under the Consumer Rights Act 2015. This applies to your initial subscription and potentially each renewal, depending on how the law is interpreted and the company's terms.

If you cancel after the 14-day window, your refund eligibility depends on the company's stated policy. Some companies offer pro-rata refunds if you've paid for a quarterly or annual plan but cancel partway through. Others offer no refunds for used services. Check Simply Guitar's terms or your subscription confirmation email for their specific policy.

How to request a refund

Send a formal refund request to Simply Guitar's support team. Structure it like this:

• State the reason for your refund request (e.g., "Cancellation within 14 days of purchase", or "Service quality issues").
• Include your full account details, subscription plan, and the charge date you're disputing.
• Reference the Consumer Rights Act 2015 if you believe you're within the 14-day window.
• Request a timeline for processing (typically 5-7 working days).

If the company refuses a refund you believe is justified, escalate to your bank (if paying by card) or use chargeback procedures. Your bank can reverse charges if the company has breached consumer law.

Common cancellation mistakes and how to avoid them

We know cancellation feels stressful, and mistakes often happen when you're rushing. Here's how to sidestep the pitfalls that catch thousands of UK consumers.

Missing the cancellation confirmation

The biggest mistake is assuming you've cancelled because you clicked a button in the app. Many users see the confirmation screen, think it's done, and never check their email. Then a charge appears 30 days later and they have no record of attempting cancellation.

Solution: Always wait for a confirmation email. If it doesn't arrive within 24 hours, email support immediately with a second cancellation request. Stopee advises keeping a cancellation folder in your email to store all confirmation messages.

Cancelling on the wrong account

If you have multiple email addresses or accounts (perhaps one with an old email), you might cancel the wrong one and miss the charges on your active subscription.

Solution: Log in to your bank statement first. Check which email address is actually being charged. Cancel that account specifically, not another one.

Forgetting the free trial end date

This is the number-one reason UK subscribers end up with unexpected charges. The free trial window is short-often just 7 days-and it's easy to lose track.

Solution: The moment you sign up for a free trial, set a phone calendar alert for 2 days before the trial ends. Aim to cancel 3-4 days in advance, just to be safe. This gives you a buffer if the app is slow or you need to use the written method.

Not saving proof of cancellation

If a dispute arises weeks or months later, you'll have no way to prove you cancelled. Companies sometimes claim they never received your request.

Solution: Screenshot or photograph every confirmation message. Save all confirmation emails in a dedicated folder. If you email a cancellation request, use registered email or request a read receipt. Stopee has helped consumers win disputes by simply showing a screenshot of their cancellation confirmation in the app.

Deciding whether to keep or cancel

Before you cancel, take a moment to decide if this is really the right choice. Sometimes what feels like a cancellation situation is actually a pricing or learning preference issue.

Reasons to keep your simply guitar subscription

• You're making measurable progress and enjoy the interactive feedback from the audio recognition feature.
• The cost (especially on the annual plan) is reasonable compared to in-person guitar lessons, which easily cost £20-£40 per session.
• You've already invested time learning the app's interface and building a streak/habit.
• You're within the free trial or early stages and might benefit from another week of testing before deciding.

Reasons to cancel immediately

• The teaching style fundamentally doesn't match how you learn (e.g., you need live feedback or one-to-one instruction).
• You haven't opened the app in 2+ weeks, suggesting it's not a priority for you right now.
• The subscription cost strains your budget with no clear return on investment.
• You're within 14 days of purchase and want to exercise your statutory right to cancel without reason under the Consumer Rights Act 2015.
• You've experienced billing issues or poor customer service that erodes your trust in the company.

Checklist for cancelling simply guitar safely

Use this checklist to ensure you don't miss a critical step.

Contact information and next steps

If you need to contact Simply Guitar to cancel or dispute charges, use the support options listed in the app under "Help" or "Contact Us". Typically, you'll find an email address, in-app chat support, or a web contact form. Email is preferable because it creates a written record.

The company's customer support address should be stated in your subscription confirmation email or within the app's account settings. If you can't locate it, visit the Simply Guitar website directly or check your first receipt.

For escalation: If Simply Guitar refuses to cancel or process a refund, contact Trading Standards in your area (search online for "Trading Standards" plus your postcode), the Financial Conduct Authority at fca.org.uk, or your bank's dispute team.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unfair charges. Whether you're cancelling Simply Guitar because the service isn't right for you or because you need to protect your budget, you have clear rights and straightforward processes to follow. Our mission at Stopee is to make cancellation transparent, fair, and stress-free. Visit stopee.com today to explore guides for other services, track your subscriptions, and take control of your spending.