Manage Guitartricks

How to cancel guitartricks in new zealand and get your refund

What guitartricks is and why you might want to cancel

Guitartricks is a US-based online guitar-teaching platform that delivers video lessons, song tutorials and structured learning paths for players at every level. You access the service through its website or mobile apps on iOS and Android, and membership includes Full Access content with progress tracking and bookmarking tools.

New Zealand subscribers often sign up for the 14-day free trial or commit to monthly and annual plans. However, life changes-schedules get busy, learning goals shift, or you might find the teaching style doesn't match your needs. If you've decided Guitartricks isn't right for you anymore, Stopee has created this guide to walk you through cancellation, refunds and your consumer rights in New Zealand.

Why you might cancel guitartricks

Common reasons New Zealand users cancel include discovering you prefer in-person lessons, running out of time to practise consistently, or realizing the course structure doesn't suit your learning style. Some subscribers also cancel after completing their initial goals or when household budgets need tightening. Whatever your reason, you have the right to cancel without penalty, and Stopee is here to help you do it smoothly.

How much you're paying

Guitartricks pricing displays in USD on their website and apps, which converts to NZD at your bank's exchange rate plus any app store markups. Monthly subscriptions run around US$29.95 (roughly NZ$50-55 depending on the exchange rate), while annual plans cost US$179 (roughly NZ$300-310). App Store and Google Play subscriptions may differ slightly from web pricing, so check your invoice or account page for your exact amount in NZD.

Your consumer rights in new zealand

Consumer guarantees act protections

New Zealand's Consumer Guarantees Act 1993 gives you strong protections for online services. If Guitartricks fails to deliver what you paid for-for example, lessons are permanently unavailable, the app crashes repeatedly, or the service doesn't match its description-you have the right to request a refund, replacement or repair.

You also have 12 months from purchase to raise a claim if the service breaches these guarantees. This means if you discover hidden cancellation penalties or billing errors after you cancel, you can escalate to the Commerce Commission or Citizens Advice Bureau if Guitartricks refuses to help.

Cooling-off rights and the 60-day money-back guarantee

Guitartricks advertises a 60-day money-back guarantee for web-based subscriptions (not app purchases). This means if you cancel within 60 days of signing up through their website, you're entitled to a 100% refund-no questions asked. This is more generous than your basic legal right and gives you a practical window to test the service risk-free.

App Store (iOS) and Google Play (Android) subscriptions have their own refund policies managed by Apple and Google, not Guitartricks. We'll cover those separately below.

How to cancel guitartricks on iOS (App store)

Step-by-step iOS cancellation

If you subscribed to Guitartricks through the Apple App Store on your iPhone or iPad, you must cancel through Apple's Settings-Guitartricks cannot cancel app subscriptions on your behalf. Follow these steps carefully.

1. Open the Settings app on your iPhone or iPad.
   • Tap your name or Apple ID profile picture at the top.
2. Select "Subscriptions" (or navigate via iTunes & App Store, then Subscriptions).
   • You'll see a list of all active subscriptions tied to your Apple account.
3. Find and tap "Guitar Tricks" in the subscription list.
   • If you don't see it, scroll down or confirm your subscription is active on your account page at guitartricks.com.
4. Tap "Cancel Subscription" or "Edit Subscription".
   • Follow Apple's on-screen prompts to confirm cancellation.
5. Review the cancellation confirmation.
   • Apple will show your access end date; you'll retain access until that date, then the subscription stops renewing.

Pro tip: Take a screenshot of the cancellation confirmation. If Apple charges you again by mistake, you have proof you cancelled and can dispute the charge with Apple Support.

Refunds for iOS subscriptions

Guitartricks cannot issue refunds for App Store purchases-Apple controls all billing and refund decisions. To request a refund for an iOS subscription, contact Apple Support directly via the App Store, open your Purchase History, and select the Guitartricks charge, then tap "Report a Problem" or "Request a Refund". Apple typically responds within 48 hours for subscriptions cancelled within 14 days of purchase.

How to cancel guitartricks on android (Google play)

Step-by-step android cancellation

Android users who subscribed via Google Play must also cancel through Google's system, not Guitartricks directly. The process is straightforward and mirrors Apple's method.

1. Open the Google Play app on your Android device.
   • If you don't have it installed, download it from your phone's app store.
2. Tap the Menu icon (three horizontal lines) in the top-left corner.
   • Swipe right or tap Menu, then scroll down.
3. Select "Subscriptions" from the menu options.
   • You'll see all active subscriptions linked to your Google account.
4. Tap "Guitar Lessons by Guitartricks" (or "Guitartricks" depending on your app version).
   • The subscription details page will load.
5. Tap "Cancel subscription" and confirm.
   • Google will show your final access date; access ends at the close of your current billing period.

Warning: Do not uninstall the Guitartricks app before cancelling-uninstalling alone does not stop billing. You must cancel the subscription in Google Play, then you can uninstall the app.

Refunds for android subscriptions

Google Play allows refunds within 48 hours of purchase for subscription charges. If you cancel after that window, you won't receive a refund unless you cancelled within Guitartricks' 60-day money-back period (which applies only to web subscriptions, not Google Play). To request a refund, open Google Play, go to Account > Payments and subscriptions > Subscriptions > Guitartricks, then tap "See purchase history" and select the charge to report it.

How to cancel guitartricks directly on their website

Cancellation via your account page

If you signed up directly through guitartricks.com (not through an app store), you'll cancel through your account dashboard. This method gives you the best chance of accessing Guitartricks' 60-day money-back guarantee.

1. Visit guitartricks.com and log into your account.
   • Use your email address and password.
2. Navigate to your Account, Membership or Subscription settings.
   • The exact label varies; look for "Manage Subscription" or "Billing".
3. Locate the "Cancel" or "Cancel Membership" button next to your subscription plan.
   • Click it to proceed.
4. Select a cancellation reason from the dropdown menu.
   • Guitartricks may ask "I don't have time", "Too expensive", "Found another service" or similar-your answer doesn't affect approval, but it helps them improve.
5. Follow the on-screen prompts to confirm cancellation.
   • Save or screenshot the confirmation page.
6. Check your email for a cancellation confirmation message within a few minutes.
   • This confirms your subscription will stop renewing at the next billing date.

Pro tip: If the "Cancel" button doesn't appear or the process stalls, contact Guitartricks support immediately at their website or via their support email. Stopee recommends keeping your account active while support investigates-they can usually process a manual cancellation within 24-48 hours.

Cancellation if you paid via PayPal

If you linked your PayPal account to Guitartricks and set up automatic recurring payments, you have two cancellation routes. You can cancel through your Guitartricks account (as above), or you can cancel directly through PayPal by visiting your Account > Settings > Payments > Manage automatic payments, finding Guitartricks, and selecting "Cancel" there. Using PayPal's method is helpful if Guitartricks' website isn't responding, as PayPal maintains a separate record of the recurring arrangement.

What happens when you cancel guitartricks

Your access and subscription timeline

When you cancel, your subscription stops renewing at the next billing date-you won't be charged again. You retain full access to all Guitartricks lessons, progress tracking and bookmarks until the end of your current paid period. After that date passes, your access ends, and you'll need a new subscription to log in again.

If your billing date is 15 January and you cancel on 1 January, you'll have access through 14 January, then lose access from 15 January onwards. No prorated refunds apply unless you're within the 60-day money-back period.

Your account and saved progress

Guitartricks keeps your account and all saved data-bookmarks, progress tracking, lesson completion history-on their servers even after cancellation. This means you can re-subscribe later and pick up exactly where you left off. If you want to permanently delete your account and all associated data, contact Guitartricks support and request account deletion; they typically process this within 5-10 business days and will ask for confirmation via email.

Refunds and money-back guarantees explained

The 60-day money-back guarantee for web subscribers

Guitartricks advertises a 60-day money-back guarantee for subscriptions purchased directly through their website. If you cancel within 60 days of your sign-up date and request a refund, Guitartricks will refund 100% of your subscription fee with no questions asked. This is their policy and gives you a genuine risk-free trial beyond your legal rights.

To claim this refund, contact Guitartricks support via their website or email immediately after cancelling-don't wait beyond the 60-day window. Provide your order number or email address tied to your account, and clearly state you're within the 60-day period. Support typically processes refunds within 5-10 business days to your original payment method.

Refunds for google play subscriptions

Google Play subscriptions may qualify for a refund within 48 hours of purchase, but only if you've barely used the service. Guitartricks' 60-day guarantee does not apply to Google Play purchases. If you cancel a Google Play subscription beyond 48 hours, you'll need to request a refund through Google itself, and approval is not guaranteed. Follow the steps in the Android section above to request a refund through Google Play.

Refunds and the free trial

Guitartricks offers a 14-day free trial for new sign-ups on their website. The trial requires you to enter a payment method, but no charge occurs during the 14 days. If you don't cancel before the trial ends, your subscription automatically converts to a paid plan (usually monthly at US$29.95). Once paid, you can cancel or request a refund, but the trial itself is free-you're not charged for those 14 days.

Guitartricks pricing and plan options

Current subscription plans and costs

Guitartricks offers four main subscription tiers. Prices display in USD on their website and apps; your NZD cost depends on the current exchange rate and whether you're purchasing through an app store (which may add currency conversion fees).

Check guitartricks.com or your app store for the latest NZD pricing, as exchange rates and app store fees fluctuate monthly. If you've been charged in a different currency or amount than advertised, that's a billing error-contact support immediately with your invoice.

Common mistakes when cancelling guitartricks

Costly errors that slow down your cancellation

Cancelling a subscription should be straightforward, but small oversights can leave you charged or locked out of refunds. Here are the mistakes Stopee sees most often, and how to avoid them.

Mistake 1: Uninstalling the app instead of cancelling the subscription. Deleting the Guitartricks app from your phone does not cancel your subscription-your app store still charges you monthly. You must cancel through Settings (iOS) or Google Play (Android) first, then uninstall the app. If you've already uninstalled without cancelling, log back into the app store on a web browser, navigate to Subscriptions, and cancel from there.

Mistake 2: Missing the 60-day refund window. If you signed up through guitartricks.com directly, you have 60 days to cancel and claim a refund. Once day 61 arrives, Guitartricks' money-back guarantee expires, and you're responsible for the full subscription cost. Mark your calendar 60 days from sign-up and cancel early if you want a refund-don't wait until the last moment.

Mistake 3: Not taking a screenshot of the cancellation confirmation. App stores and website confirmations can be deleted or lost. Always screenshot your cancellation confirmation email and the confirmation page. If you're charged again after cancelling, this proof helps you dispute the charge with your bank or app store.

Mistake 4: Confusing the trial end date with the cancellation deadline. Your 14-day free trial is separate from the 60-day money-back guarantee. You must cancel before the trial ends to avoid being charged, and then you have 60 days from your first paid charge to request a refund. If you let the trial convert to a paid plan, the 60-day window resets from your first payment date, not your trial sign-up date.

What to do after you cancel

Important steps once your cancellation is final

Cancelling a subscription feels like the end of the process, but a few follow-up actions protect you from surprise charges and ensure your refund (if eligible) comes through.

First, verify that your cancellation confirmation arrived via email within a few minutes of cancellation. If you don't receive confirmation, log back into your account and check your subscription status-it should say "Cancelled" or show a final access date. If it still shows "Active", contact support immediately; your cancellation may not have gone through.

Second, wait for your next billing date to pass without a charge. Monitor your bank or PayPal account 3-5 days after your subscription's final date. If you're charged after cancellation, contact your bank or app store immediately to dispute the charge and provide your cancellation confirmation as evidence.

Third, if you're eligible for a refund (within 60 days of web sign-up or within 48 hours of an app store purchase), initiate the refund request now rather than waiting. App store refunds are easiest within the first 48 hours; Guitartricks' 60-day guarantee allows more time, but don't delay. Provide your order number and a brief explanation, and expect a response within 5-10 business days.

Finally, if you re-subscribe to Guitartricks later, your account and all saved progress will be waiting. You won't lose bookmarks or lesson history just because your subscription lapsed-this is a feature Stopee values because it reduces friction if you want to return.

Escalation: what to do if guitartricks refuses to cancel

Your escalation options under new zealand law

Most cancellations go smoothly, but occasionally a company makes cancellation deliberately difficult or refuses to honour refund policies. If Guitartricks fails to cancel your subscription or denies your refund claim unfairly, you have legal remedies in New Zealand.

First, email Guitartricks support with clear, documented details: your account email, the specific date you cancelled, the confirmation email (if you have it), and the charge date(s) you dispute. Request a written response within 10 business days. Keep copies of all emails.

If Guitartricks doesn't respond or refuses your refund claim, escalate to the Commerce Commission, which enforces consumer law in New Zealand. File a complaint at commissioncredit.org.nz or call 0800 943 600. The Commerce Commission can investigate Guitartricks' cancellation and refund practices and order them to refund you if they've breached the Consumer Guarantees Act.

You can also contact Citizens Advice Bureau (free, independent advice) at citizensadvice.org.nz or your bank's dispute resolution team if charges were made without your authorisation. Your bank may reverse disputed charges directly while you wait for a formal response from Guitartricks.

Stopee has helped thousands of consumers cancel problematic subscriptions and recover refunds by documenting every step and using these escalation paths. You have more power than you think-don't accept a refusal without challenge.

Should you cancel guitartricks or try other options first

Alternatives and pause strategies

Before you cancel entirely, consider whether Guitartricks offers any flexibility. Some online services let you pause a subscription for 1-3 months instead of cancelling, which keeps your account active and your data safe without charges. Contact Guitartricks support to ask if this option exists; it's usually available only if you request it directly.

If you're cancelling because of cost, check whether Guitartricks offers a discounted annual plan (which costs less per month than monthly billing) or any promotional codes-new-customer codes may apply to returning subscribers too. Stopee recommends asking support directly before cancelling; they may offer a discount to keep you subscribed.

If you're unhappy with lesson quality or style, try sampling a different course topic or instructor within Guitartricks before you cancel. Sometimes a genre or teaching method change reignites your motivation. You've already paid through your next billing date, so use the remaining access fully before deciding.

If none of these work, cancellation is the right choice. Your time and money matter, and no subscription is worth keeping if it doesn't serve you.

Summary and final steps

Your complete cancellation checklist

Use this checklist to ensure your Guitartricks cancellation is complete and error-free.

How stopee supports you through cancellation

Stopee is a consumer advocate platform dedicated to helping New Zealand and UK users cancel subscriptions without stress. Our guides cover hundreds of services-from streaming platforms to fitness apps to online courses-with exact step-by-step instructions, timelines, and escalation advice. We've documented the common traps, refund policies, and consumer rights for each service, so you understand exactly what to expect.

If you need help with Guitartricks or any other subscription cancellation, visit Stopee at stopee.com. Our free guides, checklists and escalation templates are designed to save you time, money and frustration. Stopee has helped thousands of consumers cancel, recover refunds and assert their rights with confidence.

Guitartricks' contact details and mailing address

Guitartricks is a US-based company and does not maintain a New Zealand-specific office or postal address. To contact them:

• Website support: Visit guitartricks.com and use their contact form or live chat.
• Email support: Check your account page for the support email address listed there.
• Phone: Guitartricks may provide a US phone number on their website; note that calls from New Zealand incur international charges.
• Mailing address: Guitartricks' corporate mailing address is in the USA; physical mail will be slow. Email or web contact is faster.

For New Zealand consumer complaints that Guitartricks refuses to address, contact the Commerce Commission at commissioncredit.org.nz or Citizens Advice Bureau at citizensadvice.org.nz. These organisations support you without charge and can escalate disputes if needed. Stopee recommends starting with Guitartricks' support team, documenting every interaction, and then escalating to the Commerce Commission if they don't resolve your issue within 10 business days. You have rights, and Stopee is here to remind you to use them.