Manage Slacker Radio

How to cancel slacker radio (LiveOne) in australia and avoid billing traps

What is slacker radio

Slacker Radio is a streaming and internet radio service that has been absorbed into the LiveOne family, though the legacy name persists across apps, billing systems and device partnerships. You get a free ad-supported tier, plus paid plans with ad removal, unlimited skips, and on-demand playback with offline downloads on the premium tier.

The critical piece: Slacker Radio subscriptions reach you through three different billing paths. You may subscribe directly via the Slacker app or website, through your mobile carrier (if bundled), or via a device manufacturer partnership. This history matters because it determines who processes your cancellation, who holds your refund rights, and how quickly the charges stop. At Stopee, we see this confusion trap Australian users repeatedly.

How slacker radio became LiveOne

LiveOne acquired and rebranded Slacker Radio, but the legacy ecosystem remains fragmented. Many app stores, carrier integrations and OEM devices still bill and market the service under the Slacker name. This matters for your cancellation: if you signed up through a Tesla integration, Apple App Store, Samsung device or Telstra bundle, your cancellation path is different from someone who paid directly.

Who you might be paying

Your invoice might show LiveOne, Slacker, the device maker, or your carrier. Before you cancel, verify the billing source on your bank or credit card statement. This single step clarifies whether you cancel with Slacker/LiveOne directly, through Apple/Google, or with your carrier or device provider.

Subscription plans and pricing for australian users

Slacker Radio pricing in Australia varies by subscription tier and billing partner; below is a snapshot of the primary plan structures with approximate AUD conversions based on USD public rates.

Keep in mind: partner discounts, OEM bundles and legacy grandfathered accounts often sit below these advertised rates. If you are using a Tesla integration, a bundled carrier plan, or a legacy account from before the LiveOne acquisition, your billing may differ. At Stopee, we recommend checking your latest invoice before proceeding.

Features compared across tiers

Why australian users choose to cancel slacker radio

Understanding your reason for leaving helps you navigate the cancellation process more confidently and claim any refunds you are entitled to. Here are the most common reasons we see at Stopee.

Technical and service frustrations

User reviews consistently report app crashes, playback buffering, and login issues across iOS and Android. If you have experienced repeated outages, frozen playlists, or the app failing to load after you have paid, you have legitimate grounds to dispute charges and demand a refund under Australian Consumer Law.

Additionally, some users report that Slacker access suddenly stops mid-billing cycle, or that the app becomes unusable after a company update. If this happened to you, document the dates and take screenshots. These are service failures that entitle you to a remedy.

Billing confusion and unwanted renewals

The most frequent complaint we encounter at Stopee is surprise charges. Users believe they have cancelled, only to see the subscription renew on their credit card. This happens because the cancellation was only submitted to the app store, not to the carrier or device maker. Or the payment method expired, so you assumed the subscription died - then a new card was charged.

Australian Consumer Law protects you here. If you were charged without clear prior consent to recurring billing, you can request a refund. More on this below.

Switching to a competitor

Spotify, Apple Music and Amazon Music dominate the Australian streaming market. If you have found a service you prefer, or if a family member already pays for a group plan, cancelling Slacker makes sense. Stopee helps you exit cleanly so you do not carry duplicate subscriptions.

How to cancel slacker radio step by step

Your cancellation process depends entirely on where the subscription was purchased. First, find your billing source; then follow the relevant path below.

Step 1: find your billing source

1. Open your bank or credit card statement and search for charges labeled "LiveOne", "Slacker", "Slacker Radio" or the device/carrier name.
2. Note the exact merchant name, the charge date and the billing frequency (weekly, monthly, annual).
3. If you see the charge on your carrier bill (Telstra, Optus, Vodafone), or on an Apple/Google invoice, your cancellation route differs from a direct subscription. Keep this proof; you will need it.
4. Open the Slacker app (if installed) and check Settings or Account to see who is listed as the subscription owner and billing contact.

Pro tip: Take a screenshot of your billing statement and your app account settings. These become your proof if Slacker disputes your cancellation or refuses a refund.

Step 2: cancel via direct billing (if you pay Slacker/LiveOne directly)

1. Visit the Slacker website or open the app on your phone.
2. Log in with your username and password.
3. Navigate to Account, Settings, or Subscription (location varies by platform).
4. Look for "Manage Subscription", "Cancel Subscription" or "Billing".
5. Select the option to cancel or downgrade to the free tier.
6. Confirm any cancellation warning; the app or website will ask you to agree to stop future charges.
7. Take a screenshot of the confirmation page showing your cancellation request and the date it was submitted.
8. You will retain access until the end of your paid billing period. Do not delete the app yet; log in again in a few days to confirm cancellation was processed.

Warning: Slacker does not always send a cancellation confirmation email. Screenshot your confirmation page immediately. This is your proof if the company claims you never cancelled.

Step 3: cancel via apple app store (iPhone or iPad)

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top, then select "Subscriptions".
3. Find "Slacker Radio" in the list.
4. Tap "Slacker Radio", then tap "Cancel Subscription".
5. Confirm the cancellation and note the end date shown on screen.
6. Apple will send you a cancellation confirmation email within minutes. Keep this email.
7. Your access will end on the date Apple displays; you can continue using Slacker until then.

If the Slacker app is missing from your subscriptions list, the subscription may be on another account or device. Check any shared family plans or iCloud accounts you use.

Step 4: cancel via google play (Android)

1. Open the Google Play Store app on your Android phone.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions".
4. Tap "Subscriptions".
5. Find and tap "Slacker Radio".
6. Select "Cancel subscription".
7. Google will ask you to confirm; agree and note the cancellation date.
8. Google sends a confirmation email; save it alongside your screenshots.

Android billing takes 1-2 business days to process the cancellation in Google's system. Check the Play Store again in 48 hours to confirm "Slacker Radio" no longer appears under subscriptions.

Step 5: cancel through your mobile carrier (Telstra, optus, vodafone)

1. Log into your carrier account online (Telstra.com.au, Optus.com.au, Vodafone.com.au) or call their customer service.
2. Navigate to "My Services" or "Manage Subscriptions" and find any add-on services or bundles that include Slacker.
3. Remove Slacker from your plan or cancel the bundle entirely.
4. Ask the carrier representative to confirm the cancellation date and whether any pro-rata refund applies.
5. Request a confirmation email or letter showing the cancellation and end date.
6. Hang up and call back (to a different representative if possible) after 2-3 business days to verify the cancellation was recorded in their system.

Pro tip: Carriers process cancellations slowly. Follow up in writing via their online support portal as well, so you create a paper trail. At Stopee, we have seen carriers claim "no record" of cancellations made by phone alone.

Step 6: cancel through a device manufacturer or partner (Tesla, samsung, etc.)

1. If you subscribed through a car (Tesla) or phone manufacturer partnership, log into that device's account portal or app.
2. Search for "Subscriptions", "Services" or "Billing" in the device settings or companion app.
3. Locate the Slacker Radio subscription and select "Cancel" or "Remove".
4. Confirm the cancellation and screenshot the confirmation.
5. Contact the device maker's support team via email or chat to confirm the cancellation was processed and provide them the screenshot.
6. Request written confirmation showing the cancellation date and your remaining access period.

Device partnerships often lag behind direct cancellations. Allow 5-7 business days for the device maker to sync the cancellation with LiveOne/Slacker's billing system.

Step 7: written cancellation by post (if online methods fail)

If the above steps do not work, or if Slacker continues to charge you, send a formal cancellation letter by registered mail. This is your legal backup.

1. Write a letter on plain paper with your full name, account email, account ID (if you have it), date of birth, and the dates of all charges you want disputed.
2. State clearly: "I request immediate cancellation of my Slacker Radio subscription effective today. Please confirm cancellation in writing within 7 days and cease all future charges."
3. Include a sentence about Australian Consumer Law: "I understand that under Australian Consumer Law, I have the right to cancel a subscription service and receive a refund for goods not fit for purpose or services not rendered."
4. Find the current mailing address for LiveOne/Slacker on their website or latest invoice.
5. Send the letter by registered mail (Australia Post Registered Mail or similar tracked service). Keep the tracking number and the copy you mailed.
6. Follow up 10 days later if you have not received a written response.

Warning: Do not use ordinary post; use a tracked, registered service so you can prove delivery if Slacker later denies receiving your letter.

What happens after you cancel

Cancellation is not the same as immediate access loss, and that distinction protects you under Australian law. Here is what to expect.

How long you can still use slacker after cancelling

After you submit a cancellation request, you retain full access until the end of your current billing period. If your subscription renews on the 15th of each month and you cancel on the 8th, you can use all Slacker features until the 14th. On the 15th, no charge occurs and your account downgrades to the free tier (ad-supported radio only).

This grace period is not a courtesy; it is your paid access. You have already paid for that time, so use it. Download any playlists or favourite stations you want to keep before the access ends.

Downgrade versus full cancellation

When you cancel a paid plan, Slacker automatically moves you to the free ad-supported tier. You keep the app, your account and your radio stations, but you lose ad-free listening, unlimited skips and on-demand playback. If you want to keep Slacker free, do nothing after cancellation. Your account remains active and free forever.

If you want to delete your account entirely (not just cancel the subscription), you must request account deletion separately. Most Australian users simply cancel the paid subscription and leave the free account dormant. At Stopee, we recommend this approach because it preserves your option to return later without re-signing up.

What to do if the subscription renews despite cancellation

Check your bank or app store account 5 days after your billing cycle end date. If a charge appears after you cancelled, this is a billing error. Do not wait; take these steps immediately.

• Take a screenshot of the unexpected charge with the date and amount.
• Log into Slacker to confirm your subscription status (it should show "cancelled" or "free tier").
• If Slacker shows you as active or paid, contact their support with your cancellation confirmation screenshot and the new charge screenshot. Demand an immediate refund.
• If the charge appears on your credit card or bank statement but Slacker's app shows you as free, the issue is with the payment processor (Apple, Google, carrier or device maker). Contact them directly and dispute the charge as unauthorized.
• If Slacker does not refund within 7 days, escalate to the Australian Financial Complaints Authority (AFCA) or your bank's dispute team.

Refunds and your rights under australian consumer law

Australian Consumer Law gives you the right to a refund if Slacker Radio fails to deliver a service that is fit for purpose. This is your strongest legal lever when disputing charges or demanding your money back.

When you are entitled to a refund

You have a right to claim a refund if:

• The service was not fit for purpose (the app crashed repeatedly, playback did not work, or access was unavailable for extended periods).
• You were charged without your informed, ongoing consent to recurring billing.
• You cancelled within 14 days of first purchase and have not materially used the service (the "cooling-off period").
• The company misrepresented features or pricing at the time you signed up.
• A partial refund is due because the service failed mid-billing cycle (for example, if Slacker was unavailable for 10 of your 30-day billing period, you may claim a pro-rata refund for those 10 days).

How to claim a refund from slacker directly

1. Contact Slacker/LiveOne support via the app or website and explain your reason for refund (service failure, unauthorized charge, 14-day cooling off, etc.).
2. Include your account email, subscription dates, and the dates/amounts of charges you dispute.
3. Describe the specific problem (app crashes, no access, unexpected charge after cancellation).
4. Request a full or pro-rata refund and provide a reasonable deadline (10 business days).
5. Keep every email exchange; these are evidence of your good-faith dispute attempt.
6. If Slacker refuses or does not reply within 10 days, escalate to AFCA or your bank.

How to claim a refund from apple, google, your carrier or device maker

If the charge appears on an Apple, Google, carrier or device maker account, contact them for the refund, not Slacker. These intermediaries often process refunds faster than the publisher.

• Apple: Go to reportaproblem.apple.com, select the Slacker charge, and request a refund. Apple usually responds within 48 hours.
• Google Play: Open the Play Store, find your purchase history, select the Slacker charge, and request a refund within 48 hours of purchase. (After 48 hours you must dispute with your bank or AFCA.)
• Carrier (Telstra, Optus, Vodafone): Call their billing department, reference your account number and the disputed charge, and explain you did not authorize it or it was not delivered. Request a credit within 7 days.
• Device maker: Contact their support portal and submit a refund request referencing your device ID and the subscription charge date.

Escalation to AFCA if the company refuses

If Slacker, Apple, Google, your carrier or device maker denies your refund request or ignores you for more than 10 business days, lodge a complaint with the Australian Financial Complaints Authority (AFCA) at afca.org.au. AFCA is a free, independent umpire that resolves billing disputes.

When you lodge your AFCA complaint, include:

• Your full name, address and the email/phone you used to set up the account.
• All charge dates and amounts.
• Screenshots of your account showing cancellation or service failure.
• Copies of every email or message you sent to Slacker or the billing intermediary.
• A clear statement of your loss and what remedy you seek (full refund, pro-rata refund, credit).

AFCA will investigate at no cost to you and typically rules within 30 days. If the company is found at fault, AFCA can order a refund plus compensation for your time and distress.

Common cancellation mistakes to avoid

We understand the frustration of being trapped in a subscription cycle, especially when the service does not work. Here are the pitfalls we see most often at Stopee, and how to sidestep them.

Mistake 1: cancelling via the app but not the billing platform

Deleting the Slacker app does not cancel your subscription. Neither does downgrading to the free tier within the app if you originally purchased via Apple, Google or your carrier. You must cancel at the source of the charge.

If you subscribed through the app store, cancel there. If a carrier bundled it, cancel with the carrier. If you are unsure, log into every platform where you have an account and check subscriptions.

Mistake 2: not documenting the cancellation

Slacker's support is slow and sometimes claims they have no record of cancellations. Screenshot every confirmation page, save every email, and keep the tracking number from any registered mail. This is your legal proof.

Mistake 3: assuming the charge will stop after one missed renewal

If Slacker renews despite your cancellation, it will charge you again on your next billing date unless you intervene. Do not assume a one-time error fixes itself. Check your account and billing statement every month for the first 60 days after cancellation.

Mistake 4: waiting too long before disputing an unauthorized charge

Your bank and payment providers have strict deadlines (often 30-90 days) for disputing a charge. If you notice an unexpected Slacker charge, dispute it immediately with your bank or app store. Do not wait.

Mistake 5: not keeping your paid access until the end date

You paid for your subscription through a certain date. Use it. Download playlists, test the Premium features, and enjoy your refund-by-use. This is your right and your money at work.

Keep or cancel? a comparison table

Unsure whether to stay or go? Use this table to weigh Slacker against your alternatives or your own priorities.

Where to find slacker radio support and mailing address

If you need to escalate your cancellation or dispute a charge, use these contact points. This is where Stopee directs Australian users when online self-service fails.

Online support

Visit the Slacker Radio or LiveOne website and look for "Help", "Contact Us" or "Support". Most issues can be raised via a web form or live chat. Email support is slower but creates a written record.

Registered mailing address

For formal cancellation letters or legal notices, send registered mail to:

LiveOne Inc. / Slacker Radio
Registered Office: [Check the latest invoice or the company website for the current Australian or US address]

As of early 2025, LiveOne's primary address is listed on their website. Before you mail anything, verify the current address by searching "Slacker Radio contact" or "LiveOne mailing address" on their official website. Sending to an outdated address delays your claim.

Regulatory escalation

If Slacker refuses to resolve a billing dispute:

• AFCA (Australian Financial Complaints Authority): afca.org.au or phone 1300 931 932
• ACCC (Australian Consumer and Competition Commission): accc.gov.au (for misleading advertising or unfair contract terms)
• Your state Fair Work or Consumer Affairs office: Each Australian state has a consumer protection body (Office of Fair Trading in NSW, Consumer Affairs Victoria, etc.).

Final thoughts: cancel with confidence

Cancelling a subscription should be as easy as signing up. When it is not, you are not alone. Slacker Radio's complex billing paths-through carriers, device makers, and third-party platforms-trap thousands of Australian users in unwanted renewals and surprise charges every year.

The process we have laid out at Stopee gives you the roadmap: identify your billing source, cancel at that source, document every step, and escalate to AFCA if the company refuses to listen. Australian Consumer Law is on your side. You have the right to cancel, to receive a refund if the service failed, and to dispute unauthorized charges.

Whether you are switching to Spotify, going back to radio, or simply saving money, Stopee has helped thousands of consumers cancel Slacker Radio and other subscriptions without losing money or access to their accounts. Keep your screenshots, follow the steps in order, and do not hesitate to escalate. Your refund is waiting.