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Cancel Find My Kids: Step-by-Step Guide
How to cancel find my kids: your step-by-step guide to stopping the subscription
What find my kids is and why you might want to cancel
Find My Kids is a location-tracking service that helps parents monitor their children's whereabouts in real time. The app pairs a parent-facing dashboard with a child device or compatible smartwatch, offering features like live GPS tracking, location history, geofencing alerts, and sound listening capabilities. You can download the basic app free on iOS and Android, though premium features unlock through paid subscription plans.
The service operates on a freemium model with a trial period that grants temporary access to all features. Once the trial expires, you'll need to pay for monthly, annual, or lifetime subscription access to keep using advanced functionality. If you've decided that Find My Kids no longer suits your family's needs, or if you're concerned about costs or privacy, cancelling your subscription is straightforward when you know the right steps. Stopee is here to walk you through the process and protect your consumer rights along the way.
Common reasons families cancel find my kids
You might be cancelling because your children have grown older and no longer need active monitoring. Some families find the subscription cost adds up faster than expected, especially if you're juggling multiple app fees. Others switch to a competing service with better features for their situation, or they realise privacy concerns outweigh the safety benefits. Whatever your reason, you have the right to cancel without penalty once any paid period concludes.
How subscription billing works
Find My Kids operates as a recurring digital subscription tied to your payment method through your device's app store. When you subscribe monthly at A$5.49 (the typical Australian App Store price), your payment renews automatically at the end of each 30-day cycle unless you cancel beforehand. If you purchase an annual or lifetime licence, billing works the same way: your subscription auto-renews until you actively stop it. This is why understanding your cancellation options matters so much.
Your subscription pricing and plan options
Find My Kids offers four distinct subscription tiers, each with different features and price points. Understanding which plan you're currently on helps you know exactly what to expect when you cancel and whether you're eligible for any refund or credit.
| Plan type | Typical AUD price | Billing cycle | Auto-renewal |
|---|---|---|---|
| Free tier | Free | Ongoing | No |
| Monthly access | A$5.49 | Every 30 days | Yes (until you cancel) |
| Annual licence | Varies by promotion | Every 12 months | Yes (until you cancel) |
| Lifetime family subscription | Varies | One-time payment | No |
| Trial period | Free | Limited time (typically 7-14 days) | Converts to paid plan on renewal |
Pro tip: If you're on a trial that's about to convert to a paid plan, cancelling before the trial ends is the best way to avoid being charged. Check your app store account settings to see your exact renewal date.
Your consumer rights in australia when cancelling
Australian consumer law protects you when you purchase digital services like Find My Kids, and those protections remain in force regardless of the app store terms you agreed to. Understanding your rights gives you confidence and leverage if the company tries to refuse your cancellation or withhold a refund you're entitled to claim.
What the australian consumer law guarantees
Under the Australian Consumer Law (part of the Competition and Consumer Act 2010), all digital content and services must be supplied as described and must be of acceptable quality. If Find My Kids doesn't work as advertised, crashes frequently, or stops functioning altogether, you have the right to a remedy. That remedy could be repair, replacement, or a refund-and the company cannot contract out of these guarantees, no matter what their terms say.
Additionally, Australian Consumer Law includes specific rules about automatic renewal and continuous services. Companies must obtain your express consent before charging you for auto-renewal, and they must provide you with a clear, simple way to cancel. If you never signed up for auto-renewal or if the company made it unreasonably hard to cancel, you may have grounds to dispute charges or claim a refund.
What to do if find my kids refuses to cancel
If you attempt to cancel through the official channels and the company declines, or if they claim you're not entitled to a refund, contact the Australian Consumer and Competition Commission (ACCC). The ACCC investigates unfair contract terms, misleading conduct, and refusal to honour consumer guarantees. You can lodge a complaint at accc.gov.au for free. Stopee recommends keeping detailed records of every cancellation attempt and any refusal messages you receive, as these become evidence if you need to escalate.
How to cancel find my kids on your device
Your cancellation method depends on which platform you used to purchase the subscription. Find My Kids is typically bought through the Apple App Store (iOS) or Google Play Store (Android), so your cancellation happens through those platforms, not directly with the developer. Here's how to stop auto-renewal on each platform.
Cancel on iOS using the apple app store
- Open the App Store app on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Select Subscriptions.
- Find Find My Kids in your active subscriptions list.
- Tap on it and select Cancel Subscription or Edit Subscription.
- Follow the prompts to confirm cancellation. The app will ask why you're leaving-you can skip this or provide feedback.
- A confirmation screen will appear showing your final billing date. Screenshot this screen.
Warning: Do not delete the Find My Kids app itself-deletion does not cancel your subscription. Only the steps above will stop auto-renewal.
Pro tip: If you're in your free trial, cancelling right now prevents a surprise charge when the trial ends. Apple will confirm the exact date your access stops.
Cancel on android using google play
- Open the Google Play Store app.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions.
- Tap Subscriptions.
- Find Find My Kids and tap on it.
- Select Cancel Subscription.
- Choose your reason (optional) and tap Continue.
- Review the cancellation date and tap Cancel Subscription again to confirm.
- Save or screenshot your confirmation number.
Google Play will show you the exact date your access ends. Unlike some services, Find My Kids typically grants access through the end of your paid period, so you won't lose tracking features immediately.
Direct cancellation by email
If you prefer to cancel directly with Find My Kids (particularly if you purchased a lifetime licence or encountered problems through the app store), you can contact the developer at info@findmykids.org. Send an email clearly stating:
- Your full name and email address associated with your account
- Your request to cancel your subscription, effective immediately
- Your subscription type (monthly, annual, or lifetime)
- The date you paid or when your subscription renews
- A polite request for written confirmation of cancellation
Pro tip: Send this email from the same email address you use for your Find My Kids account. Keep a copy of your sent message and note the date and time you sent it.
Cancellation by post to the registered office
Find My Kids is operated by LETEM LTD, a company registered in Cyprus. If email doesn't work or you want a paper trail, you can send a written cancellation request to their registered office. Include your account details, subscription type, and request for immediate cancellation. Although this method is slower than email or in-app cancellation, it creates an undeniable record if the company later claims they never received your request.
Stopee recommends email as your primary backup method, as it's faster and provides an instant timestamp.
What happens after you cancel your subscription
Cancellation doesn't mean instant access loss, and understanding the transition period helps you plan for your family's safety without disruption.
When your access ends
Once you cancel through your app store, your access continues until the end of your current billing period. If your next charge was due on the 15th of next month, you'll retain full tracking features until the 14th. This grace period gives you time to transition to another service or to inform your family that monitoring will stop.
If you purchased a lifetime licence, check your original receipt. Lifetime subscriptions typically do not auto-renew, so cancelling a lifetime plan may not be necessary-but you can contact the company to confirm you'll receive no further charges.
Stopping sound listening and location alerts
Once your paid subscription ends, Find My Kids will revert to free-tier features. Advanced functions like continuous sound listening, detailed location history, and custom geofence alerts will be disabled. Basic location tracking may remain available in the free version, depending on the feature set available in Australia at the time of cancellation.
Deleting your account and data
Cancelling your subscription does not delete your personal data from Find My Kids' servers. If you want the company to remove your account, location history, and child device data, email info@findmykids.org separately and request full account deletion under Australian privacy law. Under the Privacy Act 1988, companies must allow you to request deletion of personal information, and they have 30 days to comply or explain why they cannot.
Refunds, credits, and disputing charges
Whether you receive a refund after cancellation depends on when you cancelled and what Australian consumer laws allow. This section covers your actual entitlements and how to claim them if Find My Kids or the app store refuses.
Refunds for unused subscription time
Find My Kids' standard terms typically state that refunds for unused portions of active subscriptions are not provided as a matter of policy. However, this blanket refusal does not override Australian Consumer Law. If you can show that the service was not fit for purpose, not as described, or of unacceptable quality, you are entitled to a refund for the full subscription price, not just the unused portion.
For example, if Find My Kids continuously failed to track your child's location accurately, causing you to lose confidence in the service, that's grounds for a quality refund. Document every failure or issue before you claim the refund.
Refunds within 14 days of purchase
If you subscribed to Find My Kids within the last 14 days and want to cancel for any reason, you may be able to claim a refund under the Australian Consumer Law right of withdrawal (also called the "cooling off period"). This right applies to distance contracts (like app purchases). Contact the app store first-Apple and Google both honour 14-day refund requests in most cases. If they refuse, escalate to the ACCC with proof of your purchase date.
Disputing duplicate or unexpected charges
If you notice that Find My Kids charged you twice in a single billing cycle, charged you after you cancelled, or charged a higher amount than advertised, you have the right to dispute the charge with your bank or credit card provider. This is called a chargeback or payment dispute. Simultaneously, contact Find My Kids at info@findmykids.org with evidence of the error and request an immediate refund. Keep records of:
- Your app store receipts and transaction history
- Your bank or credit card statement showing the charge
- Proof of your cancellation request (email confirmation, screenshot of app store cancellation)
- Any correspondence with Find My Kids about the error
Most banks process disputes within 10 business days if you provide clear evidence.
Common mistakes to avoid when cancelling
Cancelling a subscription sounds simple, but small oversights can leave you charged for weeks longer or unable to prove you ever cancelled at all. Here's what goes wrong most often.
Deleting the app without cancelling the subscription
This is the most frequent error. Uninstalling Find My Kids from your phone does absolutely nothing to stop auto-renewal. Your bank account will continue to be charged on schedule because the subscription exists in your app store account, not on your device. Always cancel through the app store settings first, then delete the app if you wish.
Cancelling on the wrong platform
If you purchased Find My Kids on iOS but try to cancel through your Google Play account, nothing will happen because your subscription isn't registered there. Check your credit card or bank statement to see which app store charged you, then cancel on that exact platform.
Missing the confirmation screen
Both Apple and Google display a final confirmation screen showing your exact cancellation date and final access date. If you skip this screen or close the app before reading it, you won't know when your payment stops. Take a screenshot of this confirmation every time-it's your proof if you need to dispute a charge later. Stopee strongly recommends saving these screenshots in a dedicated folder.
Not keeping proof of your cancellation
If Find My Kids charges you after you've cancelled and you can't prove you cancelled, disputing that charge becomes much harder. Always keep:
- Screenshots of your app store cancellation confirmation
- Email receipts if you cancelled by email
- Your bank or credit card statement showing the charge stopped
- Dates and times of every cancellation attempt
Cancelling during a trial without understanding the outcome
If you're still in a free trial and you cancel, you'll lose access to premium features immediately-the trial ends when you cancel, not on its scheduled end date. This can be desirable if you want to avoid charges, but if you wanted to keep testing the service until the trial naturally expired, cancelling too early stops that. Read the trial cancellation confirmation carefully to understand your exact access end date.
Your cancellation checklist and next steps
Use this checklist to ensure you've completed every step needed to cancel Find My Kids cleanly and protect yourself from unwanted charges.
| Action | Status | Notes |
|---|---|---|
| Identify your app store (iOS or Android) | ☐ | Check your bank statement to confirm where you were charged. |
| Navigate to Subscriptions in your app store account | ☐ | Find Find My Kids in your active subscriptions list. |
| Select Cancel Subscription | ☐ | Confirm the cancellation reason (optional) and proceed. |
| Screenshot your cancellation confirmation | ☐ | Note the exact date your access ends. Save the image. |
| Monitor your next billing date | ☐ | Check your bank or credit card on the date your subscription was supposed to renew. No charge should appear. |
| If charged after cancellation, contact your bank or dispute with ACCC | ☐ | Provide your cancellation screenshot and bank statement as evidence. |
Why families choose to cancel and what you're losing
Before you confirm your cancellation, it's worth reflecting on what you're giving up-not to pressure you into keeping the subscription, but to help you prepare for the transition.
What you keep after cancelling
Find My Kids' free tier remains available even after your paid subscription ends. You'll retain basic location sharing features, though advanced capabilities like sound listening, detailed history, and custom alerts will be locked. For many families, the free tier is sufficient if your main need is occasional location checking rather than continuous monitoring.
What you lose immediately
Once your paid period expires, premium features become unavailable. This includes real-time sound listening (which some parents find invasive anyway), detailed historical location data, custom geofence alerts, and priority customer support. If continuous monitoring is critical to your family's safety, cancelling might not be the right choice-but if you're looking to reduce costs or privacy concerns, the free tier may be enough.
How stopee helps you cancel safely and keep your money
Cancelling a digital subscription should be straightforward, but companies design their interfaces to make cancellation difficult and less obvious than signing up. Stopee has helped thousands of Australian consumers cancel subscriptions like Find My Kids, recover incorrect charges, and avoid being tricked by dark patterns and hidden fees. Our guides are written by consumer advocates who've dealt with every excuse companies use to keep charging you.
When you use Stopee resources to cancel Find My Kids, you're armed with Australian-specific legal language, exact step-by-step instructions, and knowledge of your rights under the Australian Consumer Law. You'll know exactly what to do if the company refuses to cancel, how to dispute phantom charges, and what evidence to keep. Stopee is your free ally when company customer service fails.
Contacting find my kids if you need help
If you have questions about your Find My Kids account or encounter problems during cancellation, use these contact methods.
Email support
Send inquiries or cancellation requests to info@findmykids.org. Response times vary, but most queries receive replies within 2-5 business days. Be specific about your subscription type, account email, and the issue you're facing.
In-app support
Find My Kids includes an in-app live chat or support option. You can access this through the app's settings or help menu. This is often the fastest way to reach a human, though availability may depend on your time zone and the company's support hours.
Mailing address for find my kids (LETEM LTD)
If you want to send a formal written cancellation request or complaint, the company's registered office is in Cyprus. Write your cancellation request clearly with your account details and send it to their registered address. Although slower than email, posted correspondence creates an undeniable record. Stopee recommends email as your first choice, then post only if email produces no response within 10 business days.
For Australia-specific support, contact the Australian Consumer and Competition Commission (ACCC) at accc.gov.au if you believe Find My Kids has breached consumer law or refuses to honour your cancellation.
Final summary: you're in control
Cancelling Find My Kids is a simple process when you follow the right steps for your device's app store. Whether you're concerned about costs, privacy, or simply no longer need the service, you have the legal right to stop your subscription at any time. Australian Consumer Law protects you if the company tries to refuse, and the ACCC backs you up if things escalate.
Use the steps above for your platform, keep your cancellation screenshot, and monitor your next billing date to confirm no charge appears. If Find My Kids tries to charge you after you've cancelled, you now know how to dispute it and claim your money back. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover overcharges-and we're here to support you too. Your money, your privacy, and your peace of mind are worth protecting.