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Cancel Find My Kids: Step-by-Step Guide
How to cancel find my kids and stop unwanted charges
What is find my kids
Find My Kids is a location-tracking mobile app designed to help parents monitor their children's whereabouts in real time. The app, operated by Letem Ltd (a Cyprus-registered company), sends you alerts when your child leaves a safe zone, displays their live location on a map, and lets you trigger sound or honk alerts on their device remotely. It's available on both iOS and Android, though features and functionality can differ between the two platforms due to operating system restrictions.
Main features of the app
The service operates on a subscription model, meaning you pay monthly or annually to access premium features. Core capabilities include live location tracking, geofencing (virtual boundary alerts), device battery status notifications, and SOS signal management. Some features depend on whether your child's phone runs Android or iOS, and whether location services are enabled on their device. Free versions offer limited tracking, but the full feature set requires an active paid subscription.
Why people cancel find my kids
Parents cancel Find My Kids for several reasons: unexpected recurring charges, children outgrowing the need for tracking, switching to a competitor app, or frustration with technical issues or poor customer support. If you've decided the app no longer fits your family's needs, Stopee is here to walk you through cancellation on every platform and help you recover any charges you shouldn't have paid.
Your consumer rights in new zealand
Consumer guarantees act protection
New Zealand's Consumer Guarantees Act gives you strong protections when you purchase digital services like Find My Kids. The law requires services to be of acceptable quality, fit for purpose, and safe. If the app fails to deliver what was promised, stops working, or charges you after cancellation, you have grounds to dispute the charge with your bank or the app platform (Apple or Google).
You have up to six years to claim under the Consumer Guarantees Act if a fault existed at the time of purchase. If Find My Kids charged you after you cancelled, or if the app didn't work as advertised, document everything and escalate your complaint.
Your rights with apple and google
Both Apple (App Store) and Google (Google Play) operate under New Zealand consumer law. If you believe a charge was unfair or unauthorised, you can request a refund directly through the app platform. Apple and Google are legally required to consider your complaint within a reasonable timeframe. Stopee recommends filing your dispute in writing and keeping copies of all communication.
If the app store refuses your refund, you can escalate to the Commerce Commission, which oversees consumer protection across New Zealand. Providing evidence of unauthorised charges, cancellation attempts, or service failures strengthens your case significantly.
How to cancel find my kids on iOS (App store)
Step-by-step cancellation via iPhone or iPad
Cancelling your Find My Kids subscription through the App Store is straightforward, but many users skip this step and simply delete the app, which does not stop charges. Follow these exact steps to ensure your subscription ends:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen (your Apple ID profile).
- Select Subscriptions.
- Find Find My Kids in the list and tap it.
- Tap Cancel Subscription or Edit Subscription.
- Confirm the cancellation by tapping the red button labelled Cancel Subscription.
- You will see a confirmation screen; take a screenshot of this as proof.
Verification and important warnings
Warning: Deleting the Find My Kids app from your home screen does not cancel your subscription. The app will continue charging you monthly or annually until you cancel within Settings. Many New Zealand users have been charged long after they thought they'd cancelled for precisely this reason.
Pro tip: After cancellation, check your subscription status again within 24 hours to confirm it now shows "Expired" or "No Subscription." If it still appears active, try cancelling again or contact Apple Support via reportaproblem.apple.com.
You typically retain access to paid features until the end of your current billing period. Once that date passes, the app will revert to a free or limited version, and no further charges will appear on your Apple ID invoice.
How to cancel find my kids on android (Google play)
Step-by-step cancellation via google play store
Android users manage Find My Kids subscriptions through Google Play, not directly within the app. Google Play's cancellation process is reliable, but users occasionally report delayed charge reversals or hidden auto-renewals, so verification is essential.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select Manage subscriptions or Subscriptions (wording varies by device).
- Find Find My Kids in your active subscriptions list and tap it.
- Tap Cancel subscription.
- Select your cancellation reason from the dropdown (optional but helpful for feedback).
- Tap Cancel subscription again to confirm.
- You will receive an email confirmation from Google Play; check your inbox and keep this email.
Verification and potential issues
Warning: Google Play subscriptions sometimes remain active or re-activate unexpectedly. After cancelling, return to the Manage subscriptions screen and verify that Find My Kids no longer appears in your active list. If it reappears within days, contact Google Play Support immediately.
Some users report that their bank statements showed charges even after Google Play confirmed cancellation. This usually means Google Play charged you before processing the cancellation. Contact Google Play Support with your order number (visible in your Play Store purchase history) and request a refund for any charges after your cancellation date.
Stopee strongly recommends checking your bank or credit card statements for two billing cycles after cancellation to catch any delayed or recurring charges.
How to cancel find my kids via web or direct subscription
Finding cancellation contact details
If you subscribed directly through Find My Kids' website or in-app store (rather than via App Store or Google Play), you'll need to contact the company in writing. The official address on file is with Letem Ltd, registered in Cyprus. Unfortunately, no specific New Zealand postal address is publicly listed, so you may need to send your cancellation request to the Cyprus address or use the in-app support channel.
- Open the Find My Kids app on your device.
- Look for a Help, Support, or Settings menu (usually a gear icon or three horizontal lines).
- Select Contact Support or Send Feedback.
- Draft a clear cancellation email: include your full name, the email address linked to your account, your subscription start date, and the date you wish to cancel effective from.
- State: "I request immediate cancellation of my Find My Kids subscription and confirmation of cancellation in writing."
- Send the request and keep a copy for your records.
- Allow 5 to 7 business days for a response.
What to do if the company doesn't respond
Warning: Many users report difficulty getting prompt responses or written cancellation confirmations from Find My Kids' support team. If you don't receive a reply within 7 days, send a follow-up email reiterating your cancellation request and referencing your original email date.
If the company continues to charge you after you've requested cancellation, you have grounds to dispute the charge with your bank as unauthorised. Contact your bank's fraud or disputes department, provide copies of your cancellation email and the recurring charges, and request a chargeback or reversal. Stopee advises documenting every step of this process.
Pricing and plans for find my kids
Current subscription costs
Find My Kids offers multiple subscription tiers, though New Zealand pricing in NZD is not always clearly displayed. The app typically shows prices in USD on the App Store for some users, which can be confusing. Pricing varies depending on whether you choose a monthly or annual plan, and whether you subscribe via the App Store, Google Play, or directly.
| Subscription plan | Approximate cost (NZD) | Renewal frequency |
|---|---|---|
| Basic monthly | $8-$12 | Every 30 days |
| Premium monthly | $15-$20 | Every 30 days |
| Annual plan | $60-$100 | Every 12 months |
| Free tier (limited) | $0 | No renewal |
Where to verify your current plan
To see exactly what you're paying, check the Subscriptions section on your App Store (iOS) or Google Play (Android) account. If you subscribed directly, log into the Find My Kids app and navigate to Account or Settings to view your current plan and next renewal date. Stopee recommends checking this before cancelling so you know when your paid access will end.
What happens after you cancel find my kids
Access and features after cancellation
Cancelling Find My Kids doesn't mean you lose the app immediately. You typically retain full paid access until the end of your current billing cycle. Once your paid period expires, the app automatically switches to a free or severely limited version with reduced features-usually only basic location access without real-time updates or advanced alerts.
You can continue using the app after cancellation; you simply won't have premium features anymore. If you want to remove the app entirely, you can delete it from your home screen after the billing cycle ends.
Auto-renewal and future charges
After successful cancellation, auto-renewal is switched off. This means Find My Kids will not charge your payment method again once your current subscription period finishes. However, monitoring your bank statements for two full billing cycles is wise, as occasional system glitches or platform delays can cause unexpected charges.
If a charge appears after your confirmed cancellation date, contact your bank immediately and provide proof of cancellation (screenshots, emails, or confirmation messages from App Store or Google Play). Your bank can reverse unauthorised charges and investigate the merchant.
Refunds and getting your money back
Find my kids' official refund policy
Find My Kids' terms of service state that refunds are not available for unused subscription time. This means if you cancel mid-month or mid-year, you generally won't receive money back for the remaining unused days. However, this policy is not absolute under New Zealand law, particularly if the service failed to work as promised or if you were misled about charges.
How to request a refund via app store or google play
Both Apple and Google allow you to request refunds within a certain window (typically 14 to 90 days of purchase, depending on the platform and circumstances). If you believe your charge was unfair, unauthorised, or resulted from a service failure, you can appeal to the platform:
- For App Store (iOS): Visit reportaproblem.apple.com, sign in with your Apple ID, find the Find My Kids charge, and select "Report a problem." Describe why you deserve a refund (e.g., "Service didn't work," "Charged after cancellation," "Misleading billing"). Apple reviews your case and responds within 48 hours in most cases.
- For Google Play (Android): Open Google Play, go to your account, find your Payments and subscriptions section, locate the Find My Kids charge, tap it, and select "Report a problem." Explain your situation clearly. Google typically responds within 3 to 5 business days.
Escalation to new zealand consumer authorities
If the app platform denies your refund and you believe your consumer rights were breached, escalate your complaint to the Commerce Commission. The Commission can investigate unfair billing practices, misleading advertising, or failures to honour cancellation requests. Stopee recommends compiling all evidence: screenshots of the charge, cancellation attempts, app store records, and bank statements showing the disputed amount.
You can file a complaint with the Commerce Commission online at consumer.org.nz or by phone. There is no cost to lodge a complaint, and the Commission takes billing disputes seriously.
Common mistakes when cancelling find my kids
Why cancellations fail and how to avoid it
Cancelling a subscription should be simple, but too often it isn't. Here are the traps that catch New Zealand users most frequently:
- Deleting the app without cancelling the subscription: The single biggest mistake. Deleting Find My Kids from your phone stops you from using it but does not stop the charges. You must cancel within App Store or Google Play settings specifically.
- Not confirming cancellation in writing: Screenshots of the cancellation screen are proof, but for direct subscriptions, always request written email confirmation from Find My Kids support. "Verbal" cancellations over chat can be disputed later.
- Ignoring the billing date: Many users cancel a few days after being charged, then assume the next charge won't happen. The charge will still come if you cancel after the billing date has passed. Cancelling immediately after a charge is processed means you've paid for a full month you won't use.
- Not checking for hidden subscriptions: Some users subscribe via App Store and don't realise a separate subscription was set up via Google Play on a shared device or tablet. Check both platforms to ensure you're not paying twice.
- Assuming bank rejection means cancellation: If your bank declines a charge from Find My Kids (e.g., due to insufficient funds or a fraud block), the app still considers your subscription active. The company may retry the charge or lock your account. Contact Find My Kids directly to clarify your subscription status if a charge is declined.
How to verify cancellation succeeded
After you cancel, verify success by checking these three places within 24 hours: your App Store or Google Play subscription list (the app should no longer appear or should show "Expired"), your email inbox (you should receive a cancellation confirmation), and your payment method settings (the payment authorisation for Find My Kids should be removed). If any of these checks fail, attempt cancellation again immediately.
Cancellation checklist for find my kids
Before you cancel
- Write down your subscription start date and current billing date (visible in App Store or Google Play).
- Check whether you're paying for a monthly or annual plan-this affects when your access ends.
- Confirm your payment method is up to date in case you want a refund processed.
During cancellation
- Follow the platform-specific steps above (App Store, Google Play, or direct contact) precisely.
- Take a screenshot of the cancellation confirmation screen as proof.
- For direct subscriptions, send your cancellation email in writing and keep a copy.
- Note the date and time you cancelled.
After cancellation
- Wait 24 hours, then verify cancellation on your App Store or Google Play account.
- Check your email for a confirmation message from Apple, Google, or Find My Kids.
- Monitor your bank or credit card statements for two full billing cycles to catch any delayed charges.
- If an unauthorised charge appears, contact your bank immediately and provide cancellation proof.
- Keep all screenshots, emails, and confirmation messages for at least 12 months in case you need to dispute a charge later.
Contact information for find my kids cancellation
Official company details
Find My Kids is operated by Letem Ltd, a company registered in Cyprus. There is no publicly listed New Zealand postal address, so cancellation requests should be sent via the in-app support channel or to the Cyprus headquarters:
Company: Letem Ltd
Jurisdiction: Cyprus
Contact method: In-app Support link or email support (accessed via the Help menu in Find My Kids)
If you cannot locate an email address within the app, attempt cancellation via App Store (iOS) or Google Play (Android) first. Both platforms are legally responsible for ensuring cancellation requests are honoured and can escalate complaints on your behalf if the developer fails to respond.
Escalation contacts in new zealand
If Find My Kids refuses to cancel or continues charging after cancellation, you can escalate to:
- Commerce Commission: consumer.org.nz or 0800 943 600 (free phone line)
- Apple Support: reportaproblem.apple.com (for App Store charges)
- Google Play Support: support.google.com/googleplay (for Google Play charges)
- Your bank's disputes team: Contact details usually on the back of your card or online banking portal
Pro tip: File your complaint with the Commerce Commission in writing (email or online form) and keep copies of all communication. The Commission investigates billing disputes and can compel businesses to refund unfair charges.
Summary: take control of your subscriptions today
Cancelling Find My Kids is straightforward once you know where to look and what to verify. Whether you're cancelling on iOS, Android, or via direct subscription, the key is to take action immediately and confirm that the subscription has actually stopped-don't assume that deleting the app is enough. New Zealand consumer law is on your side: if Find My Kids continues charging you after cancellation or fails to deliver what was promised, you have the right to a refund and can escalate to the Commerce Commission at no cost.
Stopee has helped thousands of consumers cancel unwanted subscriptions and recover overcharged fees. If you're struggling to cancel Find My Kids, feel overwhelmed by hidden charges, or unsure whether a refund is possible, Stopee's guides walk you through every step and give you the leverage you need to protect your wallet. Visit Stopee.com today to explore cancellation guides for Find My Kids and hundreds of other subscriptions, and take back control of your recurring charges.