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Cancel Komoot: The Right Way
How to cancel komoot and stop auto-renewal charges
What komoot is and why you might cancel
Komoot is a navigation and route-planning app designed for outdoor enthusiasts who hike, cycle, trail run, or explore remote terrain. The service combines offline maps, turn-by-turn navigation, and route recommendations in one platform. You can use Komoot free with limited map access, or pay for Premium features that unlock offline global maps, advanced navigation tools, 3D terrain views, and live tracking across multiple devices.
Komoot's billing structure matters for your cancellation: the company offers one-time map purchases (like the World Pack) and an annual Premium subscription that renews automatically unless you cancel. Where you bought your subscription-directly from Komoot's website or through an app store-determines your cancellation method and refund eligibility. Understanding this distinction upfront saves you frustration and protects your wallet.
You might cancel Komoot if you no longer use the app, prefer a cheaper alternative, or simply want to avoid the next auto-renewal charge. Whatever your reason, Stopee is here to walk you through the exact steps to cancel, avoid common pitfalls, and understand your consumer rights in Australia.
When cancellation makes sense
Cancel Komoot if you've moved beyond outdoor activities, switched to a competitor like AllTrails or Strava, or found that offline maps drain your phone battery too quickly. You should also cancel if you purchased Premium by accident or discovered features don't match your needs. Most importantly, cancel before your next billing date if you know you won't renew-auto-renewal often catches people off guard.
The cost of not cancelling
Komoot Premium auto-renews at approximately AUD $90.99 per year (prices vary by region and marketplace). If you forget to cancel and the charge goes through, you have limited time to claim a refund under Australian Consumer Law. Staying on top of your subscription status now prevents an unwanted $90+ charge hitting your account in the future.
Komoot pricing and subscription plans
Komoot offers flexible payment options depending on your needs and how you choose to purchase.
| Product | Type | Cost (AUD) | Auto-renewal? |
|---|---|---|---|
| Komoot Premium | Annual subscription | Approx. $90.99/year | Yes (unless cancelled) |
| World Pack (maps) | One-time purchase | Approx. $39.99 | No |
| Regional maps | One-time purchase | Varies ($15-$25) | No |
| Komoot free tier | Freemium | Free | No |
App store pricing may appear in AUD but convert from EUR, so exact amounts can fluctuate. Always check your bank statement and email receipt to confirm the exact charge. Stopee recommends taking a screenshot of your subscription status before cancelling so you have proof of the action you took.
Why pricing varies between platforms
If you bought Premium via the Komoot website, you pay in the currency listed there. If you purchased through Apple App Store or Google Play, those platforms convert Komoot's listed price and may apply local markups. This means your bank statement may show a slightly different amount than the Komoot website advertises. Cross-check both sources before you assume an error.
How to cancel komoot on the website
If you purchased Komoot Premium directly from Komoot's website, this is your cancellation path.
- Open a web browser and go to www.komoot.com
- Do not use the mobile app-cancellation requires the full website
- Sign in to your Komoot account using your email and password
- Forgot your password? Click "Forgot?" and reset via email
- Look for the menu icon (usually three horizontal lines or "More")
- On mobile browsers, this may be at the bottom right or top left
- Tap or click Settings
- Scroll down until you find "Premium" or "Subscriptions"
- Select Premium or Manage Subscription
- This page shows your renewal date and current plan
- Click Cancel Subscription (red or highlighted button)
- Komoot will ask you to confirm-proceed with the cancellation
- You'll receive a confirmation email within minutes
- Save this email as proof your cancellation went through
Pro tip: Cancellation stops auto-renewal immediately but does not cut off your access. You keep Premium features until your already-paid period ends. If you paid for the full year in January, you'll retain access until December even though you cancelled in March.
What happens after you cancel on the website
Once you cancel, your account status changes to "Premium (expires [date])". You can continue using all Premium features until that expiration date arrives. On the expiration date, your account automatically reverts to the free tier, and you lose offline maps, advanced navigation, and 3D views. You will not be charged again.
How to cancel komoot on apple app store
If you purchased Komoot Premium through your iPhone or iPad, you manage the subscription through Apple's settings, not Komoot directly.
- Open the Settings app on your iOS device
- Not the Komoot app-use your phone's system Settings
- Tap your name at the top (Apple ID profile)
- Look for the blue box with your initials or photo
- Select Subscriptions
- You'll see all active and past subscriptions tied to your Apple account
- Find Komoot in the list and tap it
- If Komoot doesn't appear, it may have already been cancelled or purchased elsewhere
- Tap Cancel Subscription
- Apple may ask why you're cancelling-you can skip this
- Confirm your cancellation
- Apple will send a confirmation email immediately
Warning: Do not delete the Komoot app from your phone. Deleting the app does not cancel the subscription. You must cancel through Settings → Subscriptions, or the renewal will still charge you.
What happens after you cancel on app store
Your subscription stops renewing on the next billing date. Apple removes the recurring charge from your payment method. You keep full Premium access until that final billing period ends. After that date, the app locks you out of Premium features and shows a prompt to resubscribe.
How to cancel komoot on google play
Android users who subscribed via Google Play follow a similar but distinct process.
- Open the Google Play Store app on your Android phone or tablet
- Tap the profile icon in the top right corner
- Select Manage subscriptions
- You'll see a list of all active subscriptions
- Tap Komoot
- If it's not there, check "Expired subscriptions" or scroll down
- Tap Cancel subscription
- Google Play may prompt you to rate the app or provide feedback-skip this if you prefer
- Confirm your cancellation
- Google will send a confirmation email to your Gmail address
Like Apple, cancelling on Google Play stops future billing but preserves access until your current paid period expires. You will not be surprised by a renewal charge.
Checking your cancellation status on both platforms
After you cancel, revisit the same subscription menu (Apple Settings or Google Play) within 24 hours. You should see Komoot listed as "Expires [date]" instead of "Renews [date]". This visual confirmation gives you peace of mind that the cancellation took effect.
Your refund rights under australian consumer law
Australia's Consumer Law protects you when you cancel a subscription, but the refund you're eligible for depends on when you cancel and what you're asking for.
When refunds apply
You have the right to a refund if Komoot's service failed to meet Australian Consumer Guarantees-meaning the service was not fit for purpose, not as described, or faulty. If you cancel mid-year simply because you changed your mind, you may not automatically get a refund for the unused months. However, if you can demonstrate the service was defective (offline maps didn't work, navigation failed repeatedly), you have a stronger claim.
Stopee recommends documenting any failures: screenshots of error messages, dates when the app crashed, or instances where offline maps didn't sync. This evidence strengthens your refund request.
How to request a refund
Email Komoot's support team at support@komoot.com (or check support.komoot.com for the current contact address) and clearly state:
- Your account email address
- The date you purchased Premium
- The exact amount charged (from your bank statement)
- Your reason for the refund (defect, service failure, or change of mind within 14 days of purchase)
- Any screenshots or evidence of the problem
Komoot typically responds within 5-10 business days. If they refuse a legitimate refund claim, you can escalate to the Australian Competition and Consumer Commission (ACCC) or contact your state's Fair Work Ombudsman equivalent.
Refunds for app store purchases
If you bought Premium through Apple or Google, Komoot's refund policy does not apply. Instead, you request the refund directly from Apple or Google:
- Apple: Go to reportaproblem.apple.com, select the charge, and request a refund. Apple typically approves requests within 48 hours.
- Google: Open Google Play Store, tap your profile, select "Payments and subscriptions," find the Komoot charge, and select "Refund." Google processes refunds similarly.
Both platforms allow refunds within 14 days of purchase. After that window, your options narrow, though you can still appeal if the service was faulty.
Common cancellation mistakes to avoid
Cancelling Komoot seems straightforward, but many people accidentally keep paying because they miss a crucial step.
Mistake 1: deleting the app instead of cancelling the subscription
This is the most common trap. Removing Komoot from your phone does absolutely nothing to stop the subscription charge. The renewal fires on schedule, and you're charged because the subscription still exists in your account's backend. Always cancel the subscription first, then delete the app if you wish.
Mistake 2: cancelling through the wrong channel
If you bought Premium on the Komoot website, cancelling through Apple Settings won't work. Conversely, if you used Apple or Google, cancelling on Komoot's website has no effect. Double-check your original receipt to confirm where you paid, then cancel through that same pathway. Stopee recommends keeping all purchase receipts in a folder for exactly this reason.
Mistake 3: ignoring confirmation emails
You receive a confirmation email after cancelling. Do not ignore it or assume it's spam. Open it, verify the cancellation date, and save it. This email is your proof if a dispute arises later.
Mistake 4: assuming you've cancelled without checking
After you cancel, log back into your account 24 hours later and verify your subscription status. It should say "Premium (expires [date])" or similar language indicating no renewal is pending. Do not trust your memory or assume it worked.
What to do after cancelling komoot
Cancellation is just the start-these final steps ensure you stay protected and informed.
Monitor your bank statement
For the next 30 days, check your credit card or bank account for any unexpected Komoot charges. If a renewal charge appears after cancellation, contact your bank immediately and dispute it as an unauthorized transaction. Banks can reverse the charge within 30-60 days.
Update your password if needed
If your Komoot account feels compromised or you used a weak password, change it now. Go to Settings → Security or Account, update your password to something unique and strong, and enable two-factor authentication if available.
Consider alternatives
Before you go, explore whether Komoot's free tier might still be useful for occasional trips. If not, AllTrails, Strava, or offline map apps like Maps.me offer comparable features at different price points. Stopee's comparison guides can help you weigh options.
Key cancellation checklist
Use this checklist to confirm you've cancelled correctly.
| Task | Status | Notes |
|---|---|---|
| Identified where you purchased (website, Apple, or Google) | ☐ | Check your original receipt or email |
| Logged into your account and navigated to subscriptions | ☐ | Use www.komoot.com or your phone's settings app |
| Clicked "Cancel Subscription" and confirmed | ☐ | Do not delete the app instead |
| Received and saved a confirmation email | ☐ | Save this as proof |
| Verified cancellation status 24 hours later | ☐ | Status should show "expires [date]" |
| Checked bank statement for 30 days post-cancellation | ☐ | Report any unexpected charges to your bank |
What other users say about cancelling komoot
Real Australians share their cancellation experiences: most praise the straightforward process on the website but report confusion when cancelling through app stores. Several users mention that Komoot's offline maps drain battery faster than expected, driving cancellations. Others say the free tier offers enough features for casual explorers, making Premium an unnecessary expense. A few note that customer support responds promptly to refund requests, especially when service faults are documented clearly. Stopee values these insights because they reflect real-world friction and solutions.
Summary: take control of your subscription
Cancelling Komoot takes five minutes if you follow the right path. Identify your purchase channel (website, Apple, or Google), navigate to subscriptions, click "Cancel," and verify the status within 24 hours. You'll retain access until your paid period ends, and no surprise charges will hit your account. If Komoot's service failed to deliver, document the issue and request a refund under Australian Consumer Law.
Stopee has helped thousands of consumers cancel subscriptions safely, recover unwarranted charges, and reclaim control of their digital spending. Whether you're simplifying your apps or switching to a competitor, this guide ensures you cancel Komoot the right way. Save your confirmation email, monitor your statement, and refer back to Stopee whenever you need clarity on a subscription cancellation.
Need help with another service? Visit Stopee.com to find cancellation guides, contact templates, and consumer law resources for hundreds of Australian subscriptions and memberships.