Manage Komoot

How to cancel komoot in new zealand and reclaim your money

What komoot is and why you might want to leave

Komoot is a digital route-planning and navigation app designed for outdoor enthusiasts who hike, cycle, or trail run. The service offers turn-by-turn navigation, offline maps, multi-day route planning, live tracking, weather overlays and integration with fitness devices like Garmin. You can purchase Komoot through three channels: annual Premium subscriptions (around NZ$160 per year), weekly or monthly plans via app stores, or one-time map purchases like the World Pack.

If you've decided Komoot no longer fits your outdoor routine, you're not locked in forever. Whether you subscribed through Google Play, Apple's App Store, or the Komoot website, you have clear cancellation rights under New Zealand consumer law. Stopee has helped thousands of New Zealand consumers understand exactly how to cancel outdoor apps like Komoot without losing money to hidden renewal charges.

When cancellation makes sense

You might cancel Komoot if you've switched to a different navigation app, stopped outdoor activities temporarily, or found the subscription cost no longer justified your usage. Some users find the Premium features (3D maps, multi-day planning, live tracking) unnecessary for their hiking style, making a one-time map purchase a better option than ongoing fees.

What you keep after cancelling

Cancelling your Komoot subscription does not delete your account or erase your saved routes. Your account data remains accessible. Any one-time map purchases (World Pack or regional packs) stay available to you permanently, since they are not subscriptions and require no separate cancellation action.

Pricing plans for komoot in new zealand

Understanding Komoot's pricing structure helps you decide whether to cancel or switch plans.

Current subscription and purchase options

Note: prices shown in your app store may vary slightly due to currency conversion and platform fees. Annual subscriptions offer the best per-month value but lock you in for 12 months.

How to cancel komoot step by step

Cancellation steps depend on where you bought your subscription. Stopee recommends identifying your purchase platform first, then following the exact steps below.

Cancel komoot via google play (Android)

If you subscribed through the Google Play Store on an Android phone or tablet, follow these steps to stop future charges.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
   • Select Payments & subscriptions.
2. Tap Subscriptions.
   • Find and tap Komoot in the list.
3. Select Cancel subscription.
   • Read the cancellation details (Komoot will remind you of your access end date).
   • Tap Cancel subscription again to confirm.
4. Confirm cancellation.
   • You will see a confirmation message. Google Play will email you a receipt of cancellation.
   • Keep this email for your records.

Pro tip: You retain full access to Premium features until the end of your paid billing period. If you paid until 15 January 2025, you can navigate offline and use live tracking until that exact date, then your access downgrades to the free plan.

Warning: Do not uninstall the Komoot app immediately after cancelling. Uninstalling does not cancel your subscription; Google Play tracks your subscription status separately.

Cancel komoot via apple app store (iOS)

iPhone and iPad users who subscribed through Apple's App Store must cancel through Apple's subscription settings, not the Komoot app itself.

1. Open Settings on your iPhone or iPad.
   • Scroll to the top and tap your name (Apple ID).
2. Select Subscriptions.
   • You will see all active subscriptions linked to your Apple ID.
3. Tap Komoot.
   • Review your current plan and the next renewal date.
4. Tap Cancel Subscription.
   • Apple will ask you to confirm; read the cancellation reason prompt (optional).
   • Tap Confirm to finalise cancellation.
5. Check your confirmation.
   • You will return to the Subscriptions screen. Komoot should now show "Expires [date]" instead of "Renews [date]".
   • Apple will send a cancellation email to your Apple ID address.

Pro tip: If you cancelled within 15 minutes of subscribing, Apple may allow a full refund even outside the standard window. Contact Apple Support directly if you believe you cancelled immediately after a mistaken purchase.

Warning: Cancelling through the Komoot app does not work for App Store subscriptions. You must use Apple's Settings app.

Cancel komoot via the komoot website

If you bought your Premium subscription directly from Komoot's website (not through an app store), you cancel through your Komoot account.

1. Go to the Komoot website and log in.
   • Use your registered email and password.
2. Navigate to your settings.
   • Click the three-dot menu (More) in the top right corner of the website.
   • Select Settings.
3. Find Premium settings.
   • Look for a Premium section or Subscription section.
   • Click on it to view your current plan and renewal date.
4. Click Cancel Subscription.
   • Komoot will show you when your access ends (your paid period's final day).
   • Confirm the cancellation when prompted.
5. Verify cancellation.
   • Return to your Settings. Your subscription status should now show "Active until [date]" rather than "Renews on [date]".
   • Check your email for a cancellation confirmation from Komoot.

Pro tip: Website purchases give you the longest refund windows (see the refund section below). If you cancel within 14, 20, or 60 days of purchase (depending on plan duration), you may request a refund directly from Komoot Support.

Refunds and your right to reclaim money

New Zealand consumer law protects you if Komoot has breached its obligations or misled you. Additionally, Komoot's own refund policy provides specific windows for reclaiming money depending on how and when you subscribed. Stopee advises acting quickly, as refund deadlines are strict.

Website purchase refund deadlines

If you bought Premium directly from Komoot.com, these refund windows apply:

• One-time map purchases (World Pack, regional packs): request refunds within 14 days of purchase.
• Weekly or monthly subscriptions: refunds possible within 20 days of purchase.
• Yearly or multi-year subscriptions: refunds available within 60 days of purchase.

To request a website refund, contact Komoot Support via their help centre and provide your order number and reason. Komoot will review your request and process refunds to your original payment method.

App store refunds (Google play and apple)

Purchases made through app stores have different refund rules controlled by Google and Apple, not Komoot.

Google Play refunds: You have 48 hours from purchase to request a refund. After 48 hours, Google Play's policy requires you to contact Google Support directly and explain why you believe a refund is warranted. Cancelling your subscription does not automatically trigger a refund; you must request one separately.

Apple refunds: Apple allows refund requests up to 15 minutes after purchase for most subscriptions. Beyond that window, you must contact Apple Support via your account settings and request a refund, explaining your reason. Apple considers refunds on a case-by-case basis but does not guarantee approval outside the initial window.

Pro tip: If you subscribed by accident (duplicate charge, wrong plan, or misleading advertising), mention this in your refund request. App stores are more likely to approve refunds when user error or service issues are documented.

New zealand consumer guarantees act protections

Under the Consumer Guarantees Act 1993, Komoot must provide a service that is of acceptable quality, fit for purpose, and delivered with reasonable care. If Komoot's app is broken, its offline maps don't work as advertised, or the service is unavailable for extended periods, you have the right to a refund or remedy regardless of Komoot's refund policy.

If Komoot refuses a refund you believe you're entitled to under consumer law, escalate to the Commerce Commission. Stopee recommends documenting the issue (screenshots, dates when the service failed, your cancellation request and Komoot's response) before escalating.

What happens after you cancel

Cancelling your Komoot subscription is not the same as deleting your account. Understanding what you lose and what you keep prevents frustration later.

Access after cancellation

Once your paid period ends, your account automatically downgrades to the free Komoot plan. You lose access to Premium features:

• Multi-day route planning.
• Live tracking for sharing your location with others.
• 3D maps and advanced weather overlays.
• Garmin device integration.

You retain basic routing and limited offline maps on the free plan. This is a natural downgrade, not an account deletion.

Your data and map purchases remain

Your account, saved routes, and any one-time map purchases (World Pack or regional packs) stay available permanently. One-time map purchases do not expire and require no renewal or separate cancellation. You can log back into Komoot months or years later and access your saved routes and purchased maps on the free plan.

Stopping your account entirely

If you want to delete your Komoot account completely (not just cancel your subscription), you must request account deletion through Komoot Support. Cancellation alone does not delete your account. Account deletion is permanent and removes all your saved routes, but Komoot must comply with your request within a reasonable timeframe under New Zealand privacy law.

Common mistakes when cancelling komoot

Cancelling an app subscription feels straightforward until you realise you followed the wrong steps and your next renewal charge is processing. Stopee has seen these mistakes cost New Zealand users real money.

Mistake 1: uninstalling the app instead of cancelling

Deleting the Komoot app from your phone does not cancel your subscription. App stores track subscriptions separately from the app itself. Your payment method will still be charged on your next renewal date, and you won't notice until you review your bank statement weeks later. Always cancel through the app store or Komoot website first, then uninstall the app.

Mistake 2: cancelling in the komoot app when you subscribed via app store

The Komoot app may display a "Cancel Subscription" button, but if you subscribed through Apple or Google Play, that button doesn't actually cancel your subscription with the app store. It only removes the subscription from Komoot's records. Your app store subscription remains active and will renew. Always check where you subscribed before cancelling. If you used an app store, cancel there-not in the Komoot app.

Mistake 3: missing the refund window

Komoot's refund deadlines are firm. Website subscriptions expire 60 days after purchase; app store refunds close within 48 hours (Google Play) or 15 minutes (Apple). By the time you realise you don't want Komoot, the refund window has closed. If you're uncertain about a subscription, cancel immediately and request a refund on the same day. You can always resubscribe later.

Mistake 4: not checking your renewal date

After you cancel, Komoot still grants you access until the end of your paid period. If you cancel a yearly plan on day one, you still have 365 days of Premium access ahead. Some users forget they have active access, assume they've lost it, and resubscribe unnecessarily. Write down your access expiry date immediately after cancelling. Add a calendar reminder for one week before that date so you're not surprised by a new charge.

Mistake 5: cancelling without documenting proof

If Komoot charges you after you cancelled, you need proof of cancellation to dispute the charge. Screenshots of your cancellation confirmation, the email receipt from Google Play or Apple, or a screenshot of your Komoot settings page showing "Expires [date]" are all evidence. Save these immediately after cancelling. If you need to escalate to the Commerce Commission or your bank, you'll have documentation.

How stopee can help you cancel safely

Stopee is a New Zealand consumer advocacy service that specialises in helping you cancel subscriptions, recover refunds, and understand your consumer rights. Stopee has helped thousands of Kiwis navigate complex cancellation processes for apps like Komoot, streaming services, and fitness apps.

If Komoot has charged you unfairly, you're struggling to cancel through their website, or you believe you're entitled to a refund, Stopee can help you escalate your complaint and hold the company accountable. Visit Stopee.com to explore your options.

Checklist before you cancel komoot

Use this checklist to ensure you cancel safely and don't miss any refund opportunities.

• Write down your current renewal date and access expiry date.
• Check where you subscribed: Google Play, Apple App Store, or Komoot website.
• Check if you're within the refund window (60 days for website yearly plans, 48 hours for Google Play, 15 minutes for Apple).
• If eligible for a refund, request one before cancelling (or immediately after).
• Follow the cancellation steps for your platform (app store or website) exactly.
• Take screenshots of your cancellation confirmation and expiry date.
• Save the confirmation email from Google Play, Apple, or Komoot.
• Add a calendar reminder for one week before your access expires, in case you change your mind.
• Verify your bank statement 2-3 weeks after cancellation to confirm no renewal charge appears.

Komoot's contact details for new zealand users

Komoot is based in Germany and does not maintain a separate office or postal address in New Zealand. If you need to contact Komoot for cancellation support, refund requests, or complaints, use the following channels.

How to reach komoot

• Support portal: support.komoot.com - submit requests, view FAQs, and contact support via email.
• Mailing address for legal notices: komoot GmbH, Oststraße 60, 10361 Berlin, Germany (use for formal complaints or refund disputes that don't resolve via support).
• In-app support: Open Komoot, navigate to Settings > Help & support, and submit your issue directly.

For disputes about refunds or service quality, Stopee recommends first attempting resolution via Komoot's support portal. If Komoot refuses to refund you and you believe you're entitled to one under consumer law or their own refund policy, contact the Commerce Commission at allright.org.nz for guidance on escalation.

Cancel komoot with confidence

Cancelling Komoot takes minutes if you follow the right platform-specific steps. Whether you subscribed via Google Play, Apple's App Store, or the Komoot website, you now know exactly how to stop future charges, verify your cancellation, and reclaim your money if you're eligible for a refund. Remember that you keep access to your saved routes and purchased maps indefinitely, so cancelling your Premium subscription doesn't erase your activity history.

If Komoot has charged you unfairly or you're unsure whether you're entitled to a refund, Stopee has helped thousands of consumers navigate these exact scenarios. Visit Stopee.com to learn more about your rights and find out whether you can recover money from Komoot today.