Manage Lodgify

How to cancel your lodgify subscription and reclaim control of your rental income

What is lodgify and why it matters to your rental business

Lodgify is a cloud-based vacation rental management platform that centralises your bookings, syncs your calendars across multiple listing sites, and handles payment processing for property owners and managers. You access tiered subscription plans (Starter, Professional, Ultimate) that scale based on how many properties you manage, and the platform adds transaction fees on some tiers when guests book through your listings.

The service markets itself as an all-in-one solution: a booking engine, website builder, channel manager and payment gateway integration rolled into one dashboard. However, many Australian property managers cancel because the cumulative cost of subscription fees, transaction charges and unexpected deductions from Stripe, Lodgify and third-party channels adds up faster than advertised. At Stopee, we help you understand exactly what you're paying and when you should walk away.

How the pricing structure works

Lodgify publishes pricing in US dollars, which means your AUD bill fluctuates with exchange rates. Plans come in three main tiers, each with a set fee per property per month, plus per-booking transaction fees on lower tiers. If you upgrade mid-term, you pay a pro-rated charge immediately. Annual billing offers a discount, but it locks you in for 12 months unless you cancel within the notice window.

Why subscription timing matters

Your billing cycle determines when your next charge hits. Auto-renewal is the default: Lodgify will charge your payment method at the end of your current term unless you cancel before that date. Many users miss the renewal window and get charged for a month or year they didn't want, making cancellation timing critical to your financial planning.

Why australian property managers cancel lodgify

Understanding why people leave reveals whether cancellation is right for you.

Common reasons to cancel

Cost control is the top driver. As your rental business grows, you might scale to multiple properties, and Lodgify's per-property charges compound. Many managers find they pay less by moving to a single-fee platform or managing channels independently. Unexpected fees from payment gateways, booking transaction charges, and currency conversion losses surprise users who expected a flat monthly rate. Over time, the cumulative deductions from Stripe, Lodgify and your OTA payouts can reduce your revenue by 5-8%, which you only notice when you reconcile your actual payout against bookings.

Channel strategy changes also trigger cancellations. If you move away from Airbnb or Booking.com towards direct bookings or a different platform, you may no longer need Lodgify's channel synchronisation. Migration complexity - the effort and downtime to disconnect listings and reactivate them elsewhere - deters some owners, but others accept a brief transition window as the cost of leaving.

Service frustration matters too. Users report delayed support responses during peak seasons, confusion about fee transparency, and difficulty disconnecting integrations cleanly. For many, these operational headaches justify the effort of switching platforms.

Signs you should stay with lodgify

If you manage 5+ properties across 3+ channels and need real-time calendar sync, Lodgify's convenience may still outweigh the fees. Similarly, if you value the website builder and booking engine enough to avoid hosting elsewhere, staying might save you money overall. Run a cost comparison: add up Lodgify's monthly charge, per-booking fees on your typical monthly bookings, plus any transaction fees, then compare that against alternative platforms or manual management.

How to cancel your lodgify subscription step by step

Lodgify requires you to cancel via your account dashboard before your renewal date to avoid the next charge; there is no telephone cancellation option, so you must act online. At Stopee, we walk you through the exact steps to ensure you cancel cleanly and protect your refund eligibility.

Cancellation method: online account dashboard

1. Log into your Lodgify account at lodgify.com using your email and password.
   • If you have forgotten your password, click "Forgot password" on the login page and follow the email reset link.
2. Navigate to your account settings or billing section, usually found in the top-right menu under your profile icon or a "Settings" link.
   • Look for a tab or link labelled "Subscription," "Billing," "Plans," or "Account Management."
3. Locate your current subscription plan and find the "Cancel," "Downgrade," or "Change Plan" button.
   • Lodgify may display a retention message or offer a discount to encourage you to stay - read it, but proceed if you are certain.
   • Pro tip: Take a screenshot of your billing page before you cancel so you have proof of your plan, renewal date, and charges.
4. Click the cancellation button and confirm your choice in the pop-up or next page.
   • Lodgify will ask for a reason for your cancellation. Be honest: "Cost," "Moving to another platform," or "Changing business model" helps the company improve, and your feedback may be reviewed if you later dispute a charge.
5. Review the cancellation summary carefully.
   • Check the effective cancellation date (when your access ends) and the last charge date (usually your next renewal date).
   • Warning: If your renewal is in 2 days and you cancel today, you will still be charged in 2 days. Cancellation stops future charges, not the pending one. If you want to dispute a charge you believe is imminent and unfair, contact support before your renewal date to request a manual credit or refund.
6. Confirm the cancellation by clicking the final "Cancel Subscription" or "Confirm" button.
   • You should receive a confirmation email within minutes. Save this email: it is your proof of cancellation.
7. Log out and wait for the confirmation email.
   • The email will state your cancellation date, access end date, and any remaining balance or credits. If you do not receive an email within 10 minutes, log back in and check your subscription status to confirm it shows as "Cancelled" or "Inactive."

What happens to your data after cancellation

Once your access expires, Lodgify typically locks you out of the dashboard but retains your data for a limited time (usually 30-90 days). If you need to export your guest list, booking history, or listings before your cancellation takes effect, do so immediately. Download any reports or contact information you may need for direct bookings or migration to another platform. After the retention period, Lodgify will delete your data, so act fast if you need anything.

Refunds and billing timeline after you cancel

Whether you receive a refund depends on your subscription term, the timing of your cancellation, and whether you have an active dispute with Lodgify.

When you are entitled to a refund

If you cancel during a monthly billing cycle before your next charge, you will not be charged again, and no refund is due. However, if you cancel after an unexpected charge or within the first 14 days of a new subscription, you may have a right to a refund under Australian consumer law. Some payment processors (like Stripe via Lodgify) allow refunds within 120 days of a transaction if you dispute it as unauthorized or if Lodgify agreed to a refund.

Lodgify's terms may include a money-back guarantee for the first 14 or 30 days of a new subscription. Check your original invoice or the terms you accepted when you signed up. If Lodgify promised a trial or satisfaction guarantee and you cancel within that window, you may dispute a charge through your bank or credit card provider if Lodgify refuses to refund.

How long refunds take

If Lodgify approves a refund, the credit will appear in your Lodgify account first, and you can request a payout to your bank account. Bank transfers typically take 5-10 business days. If you dispute a charge with your credit card provider or bank, the dispute resolution process takes 30-60 days, and the bank will investigate Lodgify's response.

Pro-rated charges and upgrades

If you upgraded your plan during your current term, Lodgify charged you a pro-rated amount for the upgrade. When you cancel, that pro-rated charge is usually non-refundable because you received the upgraded service for the remainder of the term. Your cancellation does not reverse an upgrade charge. If you feel the charge was unfair or you were not informed of the amount before being charged, contact support in writing within 14 days and cite your concern about misleading billing practices.

Your consumer rights under australian law

Australian Consumer Law protects you from unfair contract terms and misleading conduct, even in subscription services.

Misleading or deceptive conduct

If Lodgify advertised a "flat monthly fee" but charged you per-booking transaction fees without prominently disclosing them upfront, you may have a claim for misleading or deceptive conduct. Similarly, if the company charged you without your consent or failed to send renewal notices, you can dispute the charge. The Australian Competition and Consumer Commission (ACCC) considers failure to disclose fees and auto-renewal charges as common breach areas.

Unfair contract terms

Lodgify's terms and conditions cannot include clauses that severely disadvantage you. For example, a term that prevents you from cancelling within a 12-month lock-in period except for a steep early termination fee may be unenforceable if it is not transparent and agreed to in writing. If you believe a term in your subscription agreement is unfair, you can challenge it with the ACCC or your state's fair trading office.

Your right to cancel within 14 days

For digital services supplied in Australia, you have a 14-day cooling-off period if you purchase online or at a distance (which applies to Lodgify). However, this right does not apply if you have already used the service substantially. If you cancel within 14 days of your first charge without having created multiple listings or processed bookings, you may have a right to a full refund under the Consumer Guarantees Act. Request a refund from Lodgify in writing, citing section 139A of the Competition and Consumer Act 2010 (Cth). If Lodgify refuses, escalate to the ACCC.

Where to escalate if lodgify refuses to help

If you cannot resolve a refund dispute with Lodgify directly, contact the Australian Competition and Consumer Commission (ACCC) at accc.gov.au or call 1300 302 502. You can also lodge a complaint with the Australian Communications and Media Authority (ACMA) if you dispute charges, or contact your state's Office of Fair Trading (NSW Fair Trading, VCAT in Victoria, QCAT in Queensland, etc.). Many state offices offer free dispute resolution for amounts under AUD 3,000.

Lodgify pricing table

This table shows the typical costs of Lodgify plans in Australian dollars, accounting for exchange-rate variation.

Prices vary by exchange rate and any active promotions. Always check lodgify.com for current pricing in USD and convert using the day's exchange rate.

Mistakes to avoid when cancelling lodgify

Cancellation is emotional when you are leaving a service you have relied on; take a breath and avoid these common traps.

Cancelling without checking your renewal date

If you cancel on the 15th of the month but your renewal is not until the 25th, your access will end on the 25th, and you will be charged as usual. You have not saved anything. Always note your renewal date before you cancel, and if a charge is imminent, contact support immediately and ask for a manual cancellation with a credit for the upcoming charge.

Forgetting to download your data

Your guest list, booking history, and listing details live in Lodgify's servers. Once you cancel and the retention period expires (usually 30-90 days), that data is deleted. If you plan to migrate to another platform or run direct bookings, export everything before your access ends. Most platforms allow you to download reports as CSV or PDF files from your account dashboard.

Not disputing unexpected charges in time

If Lodgify charges you after your cancellation or before you expected, do not assume the charge is final. Contact your credit card provider or bank within 120 days and dispute it as unauthorized or as a billing error. Simultaneously, email Lodgify support with screenshots of your cancellation confirmation and request a refund. Australia's consumer law favours disputes filed promptly, so act within 30 days of noticing an unwanted charge.

Cancelling without a reason or record

When Lodgify asks "Why are you leaving?", provide a clear reason: "Unexpected fees," "Moving to another platform," or "Cost control." This feedback signals to the company that there is a service issue, and it creates a record of your intent if you later need to dispute a charge. Save the cancellation confirmation email and take screenshots of your last invoice and the cancellation summary page.

After you cancel: migration and next steps

Cancelling is just the first step; your listings and bookings need a home afterwards.

Migrating your listings to another platform

If you are moving to Hostaway, Guesty, or another property management system, export your listings from Lodgify as soon as you cancel. Most platforms allow bulk CSV export of listing details, descriptions, and photos. You will need to reconnect your listings to Airbnb, Booking.com, or other OTAs manually or through the new platform's sync feature. Plan for 3-7 days of downtime during the migration, and avoid cancelling Lodgify right before a peak booking period.

Managing your calendars after lodgify

If you stay with multiple OTAs, you will need to manage calendar sync differently. Some property managers use free tools like Airbnb's native calendar or direct integrations with Booking.com. Others use lightweight alternatives like Calendly or a simple Google Calendar shared across channels. Factor this extra work into your decision to leave Lodgify; the time savings you gain by cancelling may be offset by the time you spend manually syncing calendars.

Keeping records of your cancellation

File your cancellation email, billing statements, and any refund confirmations in a folder or digital archive. If Lodgify disputes a charge or you need to claim a tax deduction for the service, you will want clear proof of when you cancelled and what you paid. At Stopee, we recommend keeping cancellation records for at least 12 months.

Common questions and what users experience with lodgify

Real-world feedback from Australian property managers reveals patterns in what to expect.

Do you lose access immediately after cancelling?

No. You retain access until your paid term ends. If you cancel mid-month on a monthly plan, your access continues until your next renewal date (when the charge would have been made). If you are on an annual plan and cancel on day 100, you keep your dashboard until day 365. Your cancellation stops future charges but does not cut your access short.

Will lodgify offer a discount to keep you?

Often yes. When you click "Cancel," the platform may display a retention offer: 20% off for 3 months, or a free month. Evaluate this offer carefully. If you were already unhappy with the service or fees, a short-term discount usually does not fix the underlying problem. If you were cancelling only because of cost, a genuine discount might be worth reconsidering. Request the offer in writing so you have proof if a dispute arises later.

Can you reactivate your account if you change your mind?

Yes, most of the time. If you cancel and your access has not yet expired, you can usually log back in and click "Reactivate" or contact support to restore your subscription before your term ends. However, if your access has fully expired and 30+ days have passed, Lodgify may delete your data, and reactivation will be treated as a new account. Act quickly if you change your mind.

What to expect: timeline from cancellation to final cutoff

Understanding the sequence helps you plan your transition.

Key takeaways and your action checklist

Cancelling Lodgify is straightforward if you follow the process and keep records. Here is what you must do right now.

• Log into Lodgify and note your next renewal date (found in Billing or Account settings).
• Take a screenshot of your current plan, monthly cost, and any upcoming charges.
• Export all your listings, guest contacts, and booking history as CSV or PDF files before cancelling.
• Open the Cancellation page in your account dashboard and review any retention offer carefully.
• Click "Cancel Subscription," select your reason, and confirm the cancellation.
• Save the confirmation email and any refund or credit details shown on screen.
• If a charge appears after cancellation, contact your bank or credit card provider within 120 days and dispute it.
• Plan your next platform or manual calendar management system so you are ready when your Lodgify access expires.

Why stopee helps you cancel with confidence

At Stopee, we have helped thousands of Australian property managers, freelancers and small-business owners cancel subscriptions cleanly and recover money they did not know they were owed. Our guides break down the exact steps for each service - including Lodgify - and we alert you to the legal rights and consumer protections that companies like Lodgify rely on you not knowing about. Stopee empowers you to cancel on your terms, without guilt, and with full confidence that you are not leaving money on the table. Whether you are moving to a cheaper platform, changing your business model, or simply tired of unexpected fees, Stopee is your guide to cancellation. Visit Stopee at stopee.com today and take control of your subscription spending once and for all.