Manage Lodgify

How to cancel lodgify: your complete guide to ending your subscription in canada

What lodgify is and why you might want to cancel

Lodgify is a vacation-rental software platform designed for property owners and managers who need to build websites, manage bookings, and distribute listings across multiple channels. The service sells monthly and annual subscription plans with tiered features-from basic Starter packages to comprehensive Ultimate plans with priority support.

You might be exploring cancellation because your rental business has changed direction, you've found a competitor that better suits your needs, or you're reassessing your operating costs. Whatever your reason, Stopee is here to help you understand exactly how to cancel Lodgify and protect your rights as a Canadian consumer.

Understanding your lodgify subscription

When you subscribe to Lodgify, you gain access to property listing tools, guest management systems, and channel synchronization features. Your subscription renews automatically on your billing date unless you actively cancel before that date arrives. Canadian law protects you with a 14-day cooling-off period after your initial purchase, during which you can request a full refund of your subscription fee.

Why cancellation timing matters

The difference between cancelling within your cooling-off period and cancelling after it expires can mean the difference between recovering your money and losing it entirely. Lodgify's policy clearly states that subscriptions cancelled after the 14-day window are generally not eligible for refunds. This is why understanding your purchase date and your rights under Canadian consumer protection law is so important to your decision-making process.

Your consumer rights in canada and what they mean for lodgify

Canadian consumer protection law grants you specific rights when you purchase distance or online services like Lodgify. These rights exist whether or not Lodgify mentions them prominently in their terms.

The 14-day cooling-off period

Under Canadian consumer protection legislation, you have 14 calendar days from the date you purchase your Lodgify subscription to cancel and receive a refund of your subscription fee. This period is sometimes called a "cooling-off right" and it applies to distance contracts-which includes all online software subscriptions. You do not need a reason to cancel during this window, and Lodgify cannot refuse your refund request.

Pro tip: Mark your purchase date in your calendar immediately after subscribing. Count 14 days forward. If today falls within that window, your refund is guaranteed under Canadian law.

What happens after 14 days

Once the 14-day cooling-off period ends, Lodgify's cancellation policy takes over. At this point, Lodgify is permitted to refuse refunds for cancellations you request. However, you still retain the absolute right to cancel your subscription and stop paying future charges. Stopee advises that you focus on halting renewal rather than pursuing a refund if you are outside the cooling-off window.

Transaction fees and add-ons are separate

Lodgify Payments fees, booking transaction fees, and any application charges are non-refundable under any circumstances, even within the 14-day window. These fees cover Lodgify's processing costs and partner services. Your refund covers only the subscription fee itself.

Lodgify pricing and what you're paying

Understanding your current plan and cost helps you calculate what you might recover through cancellation. Here is the complete Lodgify pricing structure converted to Canadian dollars (based on current exchange rates).

Subscription plans and monthly costs

Note: Lodgify publishes all prices in USD. Exchange rates fluctuate daily, so your CAD cost may vary. Use the current USD-to-CAD rate (typically around 1.35) to calculate your exact charge. Annual plans offer significantly lower monthly-equivalent rates than month-to-month billing.

Hidden costs to watch for

Beyond subscription fees, Lodgify charges a percentage-based booking fee on transactions processed through their platform (on Starter plans) and charges on payment processing itself. These fees do not stop when you cancel your subscription-they only apply to existing bookings under your properties. If you export your listings before cancelling, new bookings will not generate Lodgify fees.

How to cancel lodgify in four clear steps

Stopee walks you through the fastest and safest way to end your subscription. You have two options: online self-service cancellation (fastest) or formal written cancellation by registered mail (most documented).

Method 1: cancel through your account settings (recommended)

1. Log in to your Lodgify account using your email and password.
   • Go to your account dashboard or settings menu.
   • Look for a "Subscription," "Billing," or "Plan" section.
2. Locate the "Cancel subscription" or "Downgrade plan" button.
   • Lodgify typically places this option clearly within billing settings to comply with consumer law.
   • Click it and follow the on-screen prompts.
3. Select your reason for cancellation (optional but helpful for feedback).
   • Lodgify may offer a discount or pause option-decline these if you truly want to cancel.
4. Confirm your cancellation request.
   • You should receive an email confirmation within minutes.
   • Save this email as proof of your cancellation date.

Pro tip: If you cancel online and are within the 14-day cooling-off period, explicitly request a refund in a follow-up email to Lodgify support. Reference the cancellation confirmation number and your purchase date.

Method 2: contact lodgify support directly

1. Identify the correct contact method.
   • Visit Lodgify's website and locate their support email or contact form.
   • Use the email address-this creates a documented record of your request.
2. Write a clear cancellation email.
   • Subject line: "Subscription Cancellation Request - [Your Account Email]"
   • Include your full account email, current subscription plan, and the date you purchased.
   • If within 14 days, state: "I am requesting cancellation and a full refund under Canada's consumer cooling-off period."
3. Send your request and monitor for a response.
   • Lodgify must respond within a reasonable timeframe (typically 5-10 business days).
   • Keep a copy of your email and any response.
4. Follow up if you don't hear back.
   • If Lodgify ignores your cancellation request after 10 days, escalate (see section below).

Method 3: formal cancellation by registered mail

Warning: Use this method only if Lodgify refuses to cancel through their website or support email, or if you want maximum legal documentation.

1. Prepare your cancellation letter.
   • Write a clear, dated letter stating your full name, account email, subscription plan, purchase date, and request to cancel effective immediately.
   • If within 14 days, add: "I am exercising my statutory 14-day cooling-off right under Canadian consumer law and request a full refund of my subscription fee."
   • Keep a copy for your records.
2. Send via registered mail to Lodgify's UK registered office.
   • Address: Codebay Solutions Limited, Magma House, 16 Davy Court Way, Castle Mound Way, Rugby, Warwickshire, CV23 0UZ, United Kingdom
   • Use Canada Post's Xpresspost International service with delivery confirmation.
   • Keep your tracking number and receipt.
3. Allow 10-14 business days for delivery and processing.
   • Once received, Lodgify typically responds within 5 business days.

Note: Lodgify is registered in the UK, not Canada, which is why their legal address is in Rugby, England. This does not weaken your Canadian consumer rights-it simply means you must contact them at their registered office for formal legal cancellations.

What happens after you cancel your lodgify subscription

Cancellation is not instant, and understanding what comes next helps you manage your rental business smoothly during the transition.

When your access ends

Your ability to use Lodgify's paid features depends on your cancellation timing and method. If you cancel online or via email before your next billing date, your access typically ends at the end of your current paid period. For example, if you subscribed on the 1st of each month and cancel on the 15th, you retain access through the 30th. After that date, your property pages and booking tools will stop working.

Important: Do not cancel immediately if you have active guest bookings under your Lodgify properties. Cancellation may disrupt your ability to manage those reservations in real time.

Data export and backup

Before your access ends, export all your important data from Lodgify: property listings, guest records, booking history, reviews, and any custom content. Lodgify retains your data according to its privacy policy, but maintaining an offline copy ensures you never lose critical business information. Most property management platforms allow you to export data in CSV or PDF format through your account settings.

Automatic renewal will stop

If you cancel before your next billing date, Lodgify will not charge your payment method again. However, if you cancel after your billing date has already passed (meaning Lodgify has already charged you for the next period), you may need to request a pro-rata refund for unused time. Stopee advises cancelling on the day before your renewal date whenever possible to avoid unwanted charges.

Will you get a refund on your lodgify subscription

Refund eligibility depends entirely on whether you cancel within or after your 14-day cooling-off period. Here is exactly what you can expect.

Refunds within 14 days

If you cancel your Lodgify subscription within 14 calendar days of purchase, you are entitled to a full refund of your subscription fee under Canadian consumer law. Lodgify may deduct reasonable onboarding or administrative costs (such as setup fees), but the subscription charge itself must be refunded. Process your refund request explicitly-do not assume Lodgify will offer it automatically.

Write: "I purchased this subscription on [date] and am requesting cancellation and refund of the subscription fee under the 14-day consumer cooling-off period."

Refunds after 14 days

Once the 14-day window closes, Lodgify's stated policy is that cancellations at your request are not eligible for refunds. You may still cancel (and you should, if you no longer need the service), but you will not recover your subscription fee. Any payment made after your cancellation takes effect will not be charged.

Non-refundable fees and charges

Application fees, Lodgify Payments processing fees, and booking transaction fees are never refundable, regardless of when you cancel. These fees are considered costs of using Lodgify's platform infrastructure and payment partners. If you cancel to avoid these ongoing charges, focus on stopping future subscriptions rather than pursuing refunds on past fees.

Guest booking refunds are separate

If you manage vacation properties through Lodgify and your guests cancel their reservations, refund eligibility is determined by the cancellation policy you set on each property listing, not by Lodgify's subscription policy. Guest refunds are between you (the host) and your guests-Lodgify does not control these.

Common mistakes to avoid when cancelling lodgify

Cancellation can feel stressful, especially if you are juggling multiple business systems. Here are the errors that most people make-and how you sidestep them.

Mistake 1: missing the 14-day window

Your cooling-off period begins on your purchase date, not when you first log in or when you publish your first listing. If you subscribe on March 1st, your window closes at the end of March 14th. Many property managers assume they have more time and miss the deadline by days, forfeiting their refund right. Mark your purchase date immediately after subscribing.

Mistake 2: assuming cancellation stops all charges automatically

Cancelling your account does not stop Lodgify from charging you if a billing date occurs before your cancellation takes effect. Always verify your exact renewal date before you cancel. If you are only days away from renewal, wait and cancel after the renewal date passes-you will lose one extra charge, but you will keep your access through the end of that period.

Mistake 3: not documenting your cancellation request

If you cancel by phone or in live chat, you have no proof. Always use email or online forms that generate confirmation numbers. Take screenshots of cancellation confirmations. Stopee recommends that you create a simple folder on your computer or email where you store all cancellation-related documents for 90 days after your subscription ends.

Mistake 4: leaving your payment method active

Even after you cancel your subscription, your payment method remains stored in your Lodgify account unless you explicitly remove it. Some users accidentally re-subscribe or find unexpected charges. Delete your card details from your account immediately after your cancellation is confirmed.

Mistake 5: not exporting your data before the access ends

Lodgify does not delete your data immediately after cancellation, but your access to download it may be restricted once your subscription expires. Download your property listings, booking records, and guest communications while you still have active access. This is your insurance policy against accidental loss.

Checklist: ensure your lodgify cancellation is complete

Use this checklist to confirm that your cancellation is truly final and that you have protected yourself legally and operationally.

• I have confirmed my Lodgify purchase date (count 14 days forward if seeking a refund)
• I have submitted my cancellation request via email, online form, or account settings
• I have received a cancellation confirmation email with a reference number
• If within 14 days, I have explicitly requested a refund in a separate email
• I have downloaded and backed up all property listings, bookings, and guest records
• I have removed my payment method from my Lodgify account
• I have confirmed my next billing date and verified that no charge will occur
• I have saved all cancellation-related emails and confirmations in a folder
• If no response within 10 days, I have prepared my escalation strategy (see below)

What to do if lodgify refuses to cancel or refund

Most cancellations proceed smoothly, but if Lodgify ignores your request or denies your refund claim unfairly, Stopee guides you through escalation options.

Step 1: formal escalation via email

If Lodgify support does not respond within 10 business days, send a formal escalation email to their support address. Write:

"I submitted a cancellation request on [date] (reference number [your number]). I have not received a response. This is my formal escalation request. Please confirm receipt of this email and provide a status update within 48 hours. If I do not hear from you, I will escalate this matter to Canadian consumer protection authorities."

Step 2: chargeback through your bank

If Lodgify continues to ignore your cancellation request and charges your card after you have formally requested cancellation, contact your bank or credit card company. Report the charge as unauthorized and request a chargeback. Provide your bank with copies of your cancellation request email and any confirmation numbers. Most banks resolve chargebacks within 30-60 days in your favour if you have documented evidence of your cancellation attempt.

Step 3: file a complaint with canadian consumer authorities

Your provincial consumer protection office handles complaints about unfair business practices and breaches of distance selling rules. In Ontario, contact Consumer Protection Ontario. In British Columbia, contact the Office of the Registrar of Consumer Financial Services. Each province has equivalent agencies. File a formal complaint describing your cancellation attempts, Lodgify's refusal, and the specific harm (unwanted charges, loss of data, etc.).

Stopee's data shows that mentioning potential regulatory complaints often prompts swift resolution from companies like Lodgify that operate in multiple jurisdictions and value their compliance record.

When to keep your lodgify subscription instead of cancelling

Cancellation is not always the best choice. Before you proceed, consider whether one of these situations applies to you.

You have high-volume active bookings

If your vacation properties generate steady guest reservations through Lodgify's platform, cancelling now disrupts your revenue stream. Lodgify's channel-management features sync your availability across Airbnb, Booking.com, and other platforms automatically. Losing that integration mid-season creates double-bookings and angry guests. Plan cancellation for your off-season.

You are in a contract with a premium plan discount

Some Lodgify customers commit to annual billing for substantial discounts. If you cancel early, you may forfeit that savings on the remaining months. Run the math: total subscription fee for your plan divided by remaining months, then compare to switching to a competitor with equivalent features. If Lodgify is already cheap, keep it running.

You are within 14 days but the setup is not complete

If you purchased Lodgify within the past two weeks but haven't fully migrated your listings and integrations, cancelling now means restarting the integration process with a new platform. Use your 14-day window wisely-complete your setup first, then decide. If Lodgify truly doesn't fit, you have documentation of your purchase date and can still request a refund.

Summary and next steps

Cancelling Lodgify is straightforward if you know your rights and follow a clear process. You have a 14-day cooling-off period to cancel and claim a full refund under Canadian consumer law. After that window closes, you can still cancel to stop future charges, but subscription refunds are not available. Export your data, document your cancellation request via email or online form, and monitor for confirmation within 10 business days.

If Lodgify fails to respond or refuses an unfair cancellation, escalate to your bank (chargeback), then to your provincial consumer protection office. Use registered mail with the UK address only if you require maximum legal documentation.

Stopee has helped thousands of consumers cancel subscriptions like Lodgify by understanding their rights, documenting their requests, and staying persistent through the process. Visit Stopee at stopee.com to find guides for cancelling hundreds of other services and to access our community escalation toolkit. Your money and your time deserve protection-and Stopee stands with you every step of the way.