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Loom

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What you don't know !

Silent Waste

84%

of people lose money every month on unused services

Lack of Transparency

60%

of users feel lost facing cancellation terms

Budget Illusion

82%

of consumers underestimate the cost of their automatic withdrawals

Fear of Commitment

44%

of subscribers have experienced a 'commercial trap' experience

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Cancel Loom: The Right Way

How to cancel loom and understand your refund rights in canada

Understanding loom and why you might want to cancel

Loom is a video messaging platform that helps you record your screen, webcam, and voice to share asynchronous video messages with your team. It's built for walkthroughs, meeting recaps, and async communication, with features like automatic captions and AI-powered tools on higher-tier plans. Many Canadian teams use Loom to reduce meeting fatigue and streamline remote collaboration.

If you're considering cancellation, you're not alone. Your reasons might be budget constraints, switching to a competitor, or simply discovering the free tier covers your needs. Whatever your situation, Stopee is here to guide you through the cancellation process step by step, ensuring you understand your rights and avoid costly mistakes.

When cancellation makes sense

You might cancel Loom if you've moved to a different video tool, your team no longer needs unlimited recording, or you're downsizing your workspace. You may also cancel if you're on an annual plan and want to explore alternatives before your renewal date. Stopee helps thousands of Canadian consumers evaluate whether cancellation is truly the right choice or if downgrading to the free plan might suit you better.

When you should hold off

Pause before cancelling if you're mid-project or your team actively relies on Loom's recordings. Consider downgrading to the free Starter plan instead, which preserves your account and video library while stopping charges. Cancelling immediately erases workspace access after the billing cycle ends, so timing matters.

FAQ

Loom is a screen and video messaging service that allows users to record and share videos with features like screen capture and voice-over. It's often used for walkthroughs and meeting recaps.

When you cancel Loom, your workspace remains active until the end of the current billing cycle. After that, it downgrades to a free tier, and no prorated refunds are issued for unused time.

Loom does not provide prorated refunds after cancellation. Refund requests for charges older than 90 days are typically not accepted, and exceptions may vary by province.

You can cancel your Loom subscription by signing in as a workspace admin on Loom.com and navigating to Workspace Settings. Alternatively, if integrated with Atlassian, you can manage your subscription through their billing portal.

In Canada, consumer rights may provide some exceptions for refunds under statutory laws or payment-provider disputes, but these are not automatic and depend on the specific circumstances.

This letter is also available in other countries