Manage Loox

How to cancel loox and protect your canadian small business

Understanding loox and why you might cancel

Loox is a customer review and photo-review platform trusted by thousands of Canadian Shopify merchants to collect, display, and manage product reviews with visual content. The service provides customizable review widgets for your storefront, automated review request campaigns, and integrations with Google Shopping and Meta Shops to amplify social proof across channels.

Many Canadian store owners use Loox to build trust through photo and video reviews, referral incentives, and AI-driven review tools on higher-tier plans. However, if your review strategy has changed, your budget needs adjustment, or you've found a competing solution, cancelling is straightforward when you know the right steps.

At Stopee, we recognize that cancelling a service you've relied on deserves clarity and confidence. This guide walks you through every option to end your Loox subscription cleanly and protect your billing going forward.

Why canadian merchants cancel loox

You might be cancelling because you've outgrown the platform's features, switched to a different review management tool, or discovered that the monthly cost no longer fits your cash flow. Others cancel after discovering competing platforms offer better value in Canadian dollars (CAD), or because automated review requests aren't converting customers as expected.

Whatever your reason, Stopee is here to ensure your cancellation process is fast, documented, and dispute-proof.

Common reasons to reconsider cancellation

Before you cancel, pause to check whether downgrading to a lower-tier plan might serve you better. Loox's Beginner plan costs approximately C$17.54 per month and includes 100 monthly review request emails and basic widgets, making it a low-cost way to maintain review collection if you're unsure about fully cancelling.

Loox pricing in canada and plan comparison

Loox charges in USD but displays approximate CAD conversions at your payment processor, so actual costs vary slightly with exchange rates.

How billing works for canadian customers

Loox bills you through one of two channels: directly via Loox (using Stripe or PayPal), or through your Shopify App Store subscription if you installed Loox as a Shopify app.

Knowing your billing source is critical before you cancel, because each route has a different cancellation procedure. We'll cover both methods step-by-step below.

Your consumer rights under canadian law

Canadian consumer protection laws, including provincial consumer protection acts and the Competition Act, give you rights when cancelling digital subscriptions.

Key protections for subscription cancellation in canada

Under the Competition Act and most provincial consumer protection frameworks, sellers must make cancellation as easy as subscribing. If Loox makes cancellation deliberately difficult or hides contact information, you can file a complaint with your provincial consumer protection authority or the Competition Bureau of Canada.

If you discover unauthorized charges or billing errors after cancelling, you have the right to dispute the charge with your bank or credit card company. Most Canadian financial institutions allow chargebacks within 120 days of the disputed transaction.

Pro tip: Keep screenshots of your cancellation confirmation and email confirmations from Loox support. These documents protect you if a dispute arises months later.

Escalation path if loox refuses to cancel

If Loox delays your cancellation or continues billing after you've requested to cancel, contact the Competition Bureau of Canada or your provincial consumer protection office. In Ontario, that's Consumer Protection Ontario; in British Columbia, it's the Consumer Protection BC authority. Document every message and store all receipts.

How to cancel loox step-by-step

Your cancellation process depends on whether you pay Loox directly or through Shopify App Store billing.

Method 1: cancel if loox bills you directly

If you subscribed to Loox through Loox's own website and pay via Stripe, PayPal, or another processor directly, follow these steps.

1. Log in to your Loox dashboard.
   • Go to loox.io and enter your email and password.
   • If you've forgotten your password, click "Forgot Password" and reset it via email.
2. Navigate to your Account or Billing settings.
   • Look for a profile icon (usually top-right) or a menu labeled "Account," "Settings," or "Billing."
   • Click on "Billing" or "Subscription."
3. Locate your subscription status and select "Cancel Subscription."
   • You will see your current plan, next billing date, and payment method.
   • Click or tap the "Cancel" button or link.
4. Complete the cancellation form or confirmation page.
   • Loox may ask you why you're cancelling. You can provide feedback or skip this step.
   • Read the notice about what happens to your data and reviews.
5. Save or screenshot your cancellation confirmation number and receipt.
   • Loox will display a confirmation message with a ticket or reference number.
   • Take a screenshot and email yourself a copy, or print it.
6. Confirm the cancellation via email from Loox.
   • Check your inbox for a cancellation confirmation email from Loox support.
   • If you don't receive one within 24 hours, contact Loox support with your confirmation number.
7. Verify your charges stop at the end of your current billing cycle.
   • Check your next invoice from Stripe, PayPal, or your bank 2-3 days after the expected billing date.
   • If a charge appears, contact Loox immediately and dispute it with your bank if needed.

Method 2: cancel if shopify bills you through the app store

If you installed Loox as a Shopify app and Shopify handles the billing in your Shopify admin, follow this path instead.

1. Log in to your Shopify admin dashboard.
   • Go to shopify.com and enter your store name, email, and password.
2. Navigate to the Apps section.
   • In the left sidebar, click "Apps and Sales Channels."
   • Click "Apps and Sales Channels" again (if you see a submenu).
3. Find Loox in your installed apps list.
   • Scroll or search for "Loox" in your active apps.
   • Click on the Loox app name to open its details page.
4. Select "Uninstall app" or "Cancel subscription."
   • You will see a button labeled "Uninstall App" or, in some cases, "Cancel Subscription" if Loox offers a separate billing option.
   • Click this button.
5. Confirm the uninstall in the popup dialog.
   • Shopify will ask you to confirm removal and warn that you'll lose access to Loox features.
   • Click "Uninstall" or "Confirm" to proceed.
6. Verify cancellation in Shopify Billing.
   • Go to "Settings" in the bottom left of your Shopify admin.
   • Click "Billing and plan" or "Apps and charges."
   • Check that no pending or active Loox charges appear.
7. Contact Loox support to confirm account termination (optional but recommended).
   • Email Loox support with your Shopify store URL and cancellation date to request full account termination and data deletion.

Method 3: send a certified cancellation letter

If Loox fails to cancel your subscription online or continues billing after you've cancelled, send a formal, certified cancellation notice via mail. This creates a legal paper trail.

1. Prepare your cancellation letter.
   • Include your name, Loox email address or account ID, and today's date.
   • State: "I hereby request immediate cancellation of my Loox subscription, effective immediately. I request confirmation of cancellation and cessation of all billing to my payment method."
   • Sign and date the letter.
2. Send via certified or registered mail (Canada Post).
   • Purchase "Registered Mail" or "Xpresspost Signature" from Canada Post to ensure tracking and proof of delivery.
   • Send to the Loox Canada address (see cancellation address section at the end of this guide).
   • Request a return receipt (AR) so you have proof Loox received your notice.
3. Keep tracking and return receipt documentation.
   • Store your tracking number, postal receipt, and return receipt in a safe file.
   • If a dispute arises later, you have proof you sent formal cancellation notice on a specific date.

Warning: Sending a certified letter takes 3-7 business days, so use this method only after online cancellation has failed or if you want extra legal protection.

What happens to your data and reviews after cancellation

Cancelling your Loox subscription is emotionally freeing, but losing your review data can feel unsettling-we understand this concern completely.

Review data retention after cancellation

When your subscription ends, your Loox account transitions based on Loox's data policy. In most cases, your review data and customer feedback remain in Loox's systems for 30 to 90 days, allowing you to reactivate your account and restore access. However, if you remain inactive for 6 to 12 months, Loox may permanently delete your data.

Your storefront widgets will stop displaying reviews or revert to a free-tier view (if Loox offers one). This means your Shopify store will no longer show Loox-powered review displays until you resubscribe or install a competing review platform.

How to back up your reviews before cancelling

Before you cancel, export your reviews and customer data if you want to preserve them for your records or migrate to another platform.

1. Log in to your Loox dashboard and go to your reviews section.
2. Look for an "Export" or "Download" button (usually near filtering options or in Settings).
3. Select "Export as CSV" or "Export as JSON" to download your review data to your computer.
4. Store this file safely on your local drive or cloud storage (Google Drive, OneDrive, etc.).

Once you've exported your reviews, you can cancel without worry-your customer feedback is safely backed up.

Refund policy and what to expect

Loox's refund policy depends on when you cancel within your billing cycle and the reason for cancellation.

Standard refund scenarios

Most SaaS platforms, including Loox, do not offer automatic pro-rata refunds for partial months. If you cancel on the 15th of a 30-day billing cycle, you will not receive a refund for the unused 15 days. Your subscription remains active until the end of your current billing period, at which point billing stops.

Pro tip: Cancel just after your billing date, not just before, to maximize the time you have before your subscription actually ends.

Exceptions: when you may qualify for a refund

Loox may refund your subscription fee if:

• You were charged twice due to a billing error.
• You were billed after requesting cancellation.
• Your payment method was charged without authorization.
• You contact Loox support within 14 days of your charge and provide a strong reason (e.g., accidental purchase).

How to request a refund

1. Gather your evidence.
   • Collect screenshots of your charge, your cancellation request confirmation, and any email correspondence.
   • Note the exact date and amount of the disputed charge.
2. Contact Loox support by email.
   • Send a polite, clear email to Loox support (usually support@loox.io or via their contact form).
   • Include: your Loox account email, invoice number, transaction date, and reason for the refund request.
3. Wait for a response (typically 3-5 business days).
   • Loox will review your request and respond with approval or denial.
4. If denied, escalate to your payment processor or bank.
   • Contact Stripe, PayPal, or your credit card company to dispute the charge officially.
   • Provide them with your email correspondence and screenshots.

Stopee has helped thousands of Canadians recover unauthorized charges by documenting their disputes clearly and escalating appropriately.

Common cancellation mistakes and how to avoid them

The road to cancellation is sometimes bumpy, and small missteps can cause billing to continue longer than it should.

Mistake 1: uninstalling the app without cancelling the subscription

If you uninstall the Loox app from Shopify but don't cancel the subscription through Shopify Billing, the charge may continue and you'll lose access to the app without stopping the billing. Always cancel the subscription in Shopify Billing first.

Mistake 2: cancelling through your bank instead of through loox

Blocking or cancelling the charge at your bank without formally cancelling through Loox can result in a failed payment notice and complications if you resubscribe later. Always cancel directly through Loox or Shopify first.

Mistake 3: not keeping cancellation confirmation

If you don't save your cancellation confirmation number or email, you'll have no proof you cancelled if a dispute arises. Screenshot every confirmation and save emails in a dedicated folder.

Mistake 4: cancelling just before the billing date

If your billing date is tomorrow and you cancel today, you may still be charged for the next cycle before the cancellation takes effect. Check your billing date first and cancel a few days after to minimize the time until billing ends.

Your post-cancellation checklist

Use this checklist to ensure your cancellation is complete and protected.

Reviews and alternatives to loox

If you're cancelling Loox and looking for alternatives, Canadian merchants often move to platforms like Trustpilot, Judge.me, or Yotpo for review management. Each offers different pricing models, automation features, and integrations with Shopify.

Before you switch, compare features and pricing in Canadian dollars. Stopee recommends reading reviews from other Canadian store owners on Trustpilot or the Shopify App Store to understand real experiences.

Loox cancellation address in canada

If you need to send a formal, certified cancellation letter to Loox, use the following Canadian address. Send your letter via Canada Post Registered Mail and request a return receipt (AR) for proof of delivery.

Loox customer support - Canada office

Loox Inc.
[Contact Loox support at support@loox.io for current Canadian mailing address confirmation]
Canada

Pro tip: Before sending a certified letter, email Loox support first and ask for the correct Canadian mailing address. Postal addresses sometimes change, and you want to ensure your letter reaches the right department.

Final thoughts on cancelling loox with confidence

Cancelling a subscription you've relied on is a practical business decision, not a failure. At Stopee, we believe you deserve a straightforward, worry-free cancellation process that respects your time and protects your billing.

Whether you're downgrading to the Beginner plan, switching to a competitor, or stepping back from review automation altogether, follow the steps outlined above to ensure your cancellation is documented, confirmed, and dispute-proof. Save every confirmation email, export your data, and monitor your next billing statement.

If Loox continues charging after you cancel, escalate to your bank or the Competition Bureau of Canada. You have consumer rights, and Stopee has helped thousands of consumers cancel subscriptions successfully and recover unauthorized charges. Your cancellation journey ends here-and your account stays protected.