Manage Loox

How to cancel loox and stop subscription charges to your shopify store

Why you might want to cancel loox

Loox is a Shopify review app that collects photo and video testimonials from your customers and displays them on your product pages to build trust and boost conversions. It sounds helpful in theory, but many Philippine store owners find the recurring monthly charge does not match their return on investment, or the automated review requests feel intrusive to their customers.

You might be cancelling because your store traffic dropped, your review submission rates are too low, you found a cheaper alternative, or you simply want to reduce your Shopify app expenses. Whatever your reason, cancelling Loox stops the monthly billing cycle immediately and removes the app from your store. Stopee is here to walk you through this process with clear, step-by-step instructions so you avoid accidental charges and understand your consumer rights in the Philippines.

Common reasons philippine merchants cancel loox

Store owners in the Philippines often cancel Loox because the monthly cost (starting at $12.99 or roughly ₱734) adds up when paired with other Shopify app subscriptions. Others stop using it because customer response to review requests is low, or the widget placement does not fit their storefront design. Some merchants move to free review solutions or apps bundled with their Shopify plan, while others realise they need more advanced features than Loox offers.

Language support is another cancellation driver. Loox support operates primarily in English, which can be a friction point for sellers who prefer support in Filipino or other local languages. If you fall into any of these categories, your decision to cancel is completely valid, and Stopee is here to make sure you do it correctly.

What happens to your reviews and data after cancellation

When you uninstall Loox, your review widgets stop displaying on your product pages immediately. However, your collected reviews are not automatically deleted from Loox servers. Loox allows you to export or download your reviews before cancelling, so do this while you still have access to the app. After uninstallation, you lose admin access to the Loox dashboard, but you can always reinstall the app later if you change your mind (though you would need to reactivate your subscription).

Loox pricing and billing in the philippines

Understanding what you are paying for helps you decide whether cancellation is the right move, and it also ensures you recognise the charge on your Shopify invoice.

Current loox pricing tiers and what they include

Loox offers tiered pricing based on order volume, which means your actual monthly cost depends on how many orders your Shopify store receives. All plans include photo and video review collection, automated review request emails, and review widgets. The difference is in how many orders you can collect reviews from each month before overage charges apply.

Pro tip: If your store receives more orders than your plan includes, Loox charges an additional fee per 1,000 orders. This can push your monthly bill to ₱45,000 or higher if you are a high-volume seller. Always check your Shopify billing invoice to see exactly what you were charged and for how many orders.

How loox billing works in your shopify account

Loox charges you every 30 days starting from when your free trial ends. The charge appears on your Shopify bill, not as a separate invoice from Loox itself. This can be confusing because some Philippine sellers do not realise Loox is charging them until they check their Shopify billing history. The app does not use local payment methods like GCash or Maya; everything goes through Shopify Payments or your Shopify billing account.

Currency conversion is automatic. Loox publishes prices in USD, so Shopify converts at the current exchange rate (typically around 1 USD to ₱56-57). This means your actual PHP cost may vary slightly month to month depending on currency fluctuation. Keep track of your Shopify billing dates so you know exactly when the next Loox charge will hit.

Steps to cancel loox from your shopify admin

Cancelling Loox is straightforward if you follow the correct process inside Shopify. This is the primary and most reliable cancellation method for Philippine merchants.

Before you cancel: preparation checklist

Taking a few minutes to prepare before you uninstall Loox prevents regret and data loss. Many store owners cancel without saving their reviews and widget settings, then wish they had kept them later.

• Log in to your Shopify admin and open Apps from the left-hand menu
• Click on Loox and take a screenshot of your current plan and order usage
• Note the exact date your last billing cycle started (check Shopify Billing for confirmation)
• Export your reviews if Loox offers an export feature (some plan tiers do, others do not)
• Open a separate browser tab and log in to your Shopify Billing page to confirm your next invoice date
• Keep a copy of your latest Shopify invoice showing the Loox charge for your records

Warning: If you cancel during your 14-day free trial period, you pay nothing. If you cancel after the trial ends, you have already been billed for the current 30-day cycle, and Loox does not refund unused days (this is standard for monthly SaaS subscriptions).

The exact cancellation process inside shopify

Follow these steps in order to uninstall Loox and stop all future charges.

1. Open your Shopify admin dashboard
   • Go to shopify.com and log in with your store email and password
   • Make sure you are logged into the correct Shopify store if you manage multiple stores
2. Navigate to your apps section
   • Click Apps and integrations in the left-hand sidebar menu
   • Scroll down and click All apps
3. Find and select Loox
   • Use the search bar and type "Loox"
   • Click on the Loox app when it appears in the results
4. Open the Loox app detail page
   • Click on the Loox app tile to open its detail page inside Shopify
   • You will see your current plan, order usage, and billing information
5. Click the uninstall or remove button
   • Look for a trash icon, delete button, or "Uninstall app" link (location varies depending on your Shopify dashboard version)
   • Click it to proceed
6. Confirm the reason for cancellation
   • Shopify may ask you why you are cancelling (optional feedback)
   • Select a reason or leave it blank and click confirm
7. Complete the uninstall
   • Click the final confirmation button to remove Loox from your store
   • You should see a confirmation message that the app has been uninstalled

Pro tip: The uninstall happens immediately, but it can take up to 15 minutes for the Loox review widget to disappear from your live storefront. If it is still showing after an hour, clear your browser cache or contact Shopify support.

Confirming that loox charges have stopped

After you uninstall, check your Shopify Billing page in 2-3 days to confirm Loox is no longer listed as an active subscription. You should not see any Loox charges on your next invoice. If you do see a charge after uninstalling, Stopee recommends you contact Shopify support immediately to request a refund, as the charge should not have occurred.

Refunds and billing protection in the philippines

Your consumer rights in the Philippines are protected under the Consumer Act, and Stopee wants you to know exactly what those rights mean for your Loox cancellation.

Can you get a refund for unused subscription time

Loox subscriptions are billed monthly in advance, meaning you pay for a full 30-day period regardless of when you cancel. Standard SaaS policy (and Loox practice) does not refund unused days within a billing cycle. However, the Philippine Consumer Act of 1992 (Republic Act No. 7394) grants you certain protections when a service fails to deliver as advertised.

If Loox does not collect reviews as promised, the review requests fail to send, or the widget does not display on your product pages, you may have grounds to request a refund based on non-performance or deceptive advertising. Stopee recommends you document any service failures with screenshots and dates before requesting a refund.

How to dispute a charge and escalate if needed

If you see a Loox charge on your Shopify bill after you uninstalled the app, take these steps.

1. Wait 48 hours after uninstalling
   • Sometimes charges take time to process and stop, especially if you cancelled near your billing date
2. Check your Shopify Billing page
   • Log in to Shopify, click Settings, then Billing and payments
   • Review your latest invoices for any Loox entries
3. Contact Shopify support if you see an unexpected charge
   • Open a Shopify support ticket and explain that you uninstalled Loox but were still charged
   • Provide your order number and date of uninstallation
   • Ask for a refund or credit to your Shopify account
4. If Shopify denies your refund, escalate to the National Bureau of Consumer Protection
   • You can file a complaint with the Department of Trade and Industry (DTI) Consumer Hotline: 1-300-1212 (landline) or 0919-900-1212 (mobile)
   • Provide evidence of the erroneous charge and your cancellation request

Pro tip: Keep all screenshots, invoices, and correspondence with Shopify. The DTI may request this evidence if you file a consumer protection complaint.

Common cancellation mistakes and how to avoid them

Cancelling an app sounds simple, but many Philippine store owners make missteps that cost them money or cause frustration. We understand how easy it is to miss a step, and Stopee is here to help you avoid these traps.

Mistake 1: deactivating your store instead of uninstalling the app

Some sellers think that deactivating their Shopify store or pausing their shop will stop app charges. It does not. Loox continues to charge your Shopify account even if your store is paused. You must uninstall the app directly from your Apps list to stop billing. Deactivating your store is a separate action and does not cancel app subscriptions.

Mistake 2: assuming the widget disappearing means the app is uninstalled

The review widget might stop showing on your storefront for other reasons (caching, theme conflicts, or temporary glitches). This does not mean the app is uninstalled or the subscription is cancelled. Always confirm uninstallation by checking your Apps list and waiting for Loox to no longer appear. Then verify on your next Shopify invoice that the charge is gone.

Mistake 3: cancelling without exporting reviews first

If your reviews are important to your business, export them before you uninstall. Once you remove the app, you lose dashboard access, and recovering exported reviews becomes difficult or impossible. Stopee recommends screenshotting or downloading your top reviews while you still have admin access to the Loox dashboard.

Mistake 4: not checking your billing date before cancelling

If you cancel after your billing cycle has already started, you still pay for the full month. For example, if your billing date is the 5th and you cancel on the 20th, you pay for the entire month. To avoid an unwanted charge, cancel during the 14-day free trial if you are unhappy early, or wait until just before your next renewal date.

Mistake 5: closing your shopify store without uninstalling apps first

If you plan to close your Shopify store, uninstall all paid apps first, including Loox. Some users cancel their stores but forget to uninstall apps, and Shopify continues charging them for a few more cycles. Always uninstall apps from your Apps list before deactivating or closing your store.

What to do after you cancel loox

Cancelling Loox is just one step in optimising your store expenses. Take these actions after uninstalling to make sure your store runs smoothly and you do not regret the decision.

Verify the cancellation on your next invoice

Your next Shopify invoice (typically arriving 5-7 days after your billing date) should not show a Loox charge. Log in to your Shopify Billing page and check. If Loox still appears, contact Shopify support within 48 hours of seeing the charge. Stopee recommends keeping a screenshot of the invoice showing no Loox line item as proof of successful cancellation.

Consider alternative review solutions

You may want to replace Loox with another review app or a free built-in solution. Shopify offers basic review features, and many alternative apps (some free) collect and display customer testimonials. Research these before uninstalling so your product pages do not lose all social proof at once.

Recalculate your monthly shopify expenses

Now that you have cancelled Loox, add up all remaining app subscriptions and monthly Shopify plan costs. This gives you a clear picture of your actual store expenses and helps you identify other apps you might not be using. Many Philippine sellers realise they can save ₱5,000 or more per month by cutting unused apps.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you buy or subscribe to services. Stopee wants you to understand these rights in the context of cancelling Loox.

Right to cancel subscription services

The law does not explicitly grant a blanket refund period for digital subscriptions like Loox, but it does protect you if a service does not deliver as advertised. If Loox promised features you did not receive, or if the app charged you without providing the service, you have the right to dispute the charge and request a refund.

Right to transparent billing

Companies must disclose subscription terms clearly before you subscribe. Loox displays its pricing and billing cycle, but if you were not informed that charges would recur every 30 days, or if the charge amount differs from what was advertised, you can dispute the billing with Shopify or the DTI.

Right to escalate complaints

If Loox or Shopify refuses to refund you for a legitimate complaint (non-delivery, false advertising, overcharging), you can file a case with the National Bureau of Consumer Protection under the DTI. Stopee recommends documenting all communication and charges before escalating.

Stopee cancellation checklist for loox

Use this checklist to confirm you have completed every step safely and correctly.

• I logged into my Shopify admin and confirmed my current Loox plan and billing date
• I took a screenshot of my Loox dashboard showing plan, order usage, and pricing
• I exported or saved important reviews and widget settings before uninstalling
• I navigated to Apps and integrations and located Loox in my installed apps list
• I clicked the uninstall button and confirmed the removal
• I waited 48 hours and checked my Shopify Billing page to confirm Loox is no longer listed
• I verified that no Loox charge appears on my next Shopify invoice
• I kept screenshots of my invoices and cancellation confirmation for my records
• I contacted Shopify support if any unexpected charges appeared after cancellation
• I have bookmarked Stopee for future subscription cancellation guidance

Summary: taking control of your shopify expenses

Cancelling Loox does not take long if you follow the right steps, and the money you save each month can go toward more effective marketing or product improvements. You are not locked into any app subscription forever, and the Consumer Act of the Philippines backs your right to stop paying for services that do not meet your needs.

Stopee has helped thousands of consumers cancel unwanted subscriptions by providing clear, step-by-step guidance and explaining their rights under local consumer protection laws. Whether you are cancelling Loox because costs are too high, results are too low, or you simply found a better solution, you now have the knowledge to do it safely and without hidden charges.

Complete your cancellation using the steps in this guide, verify it on your next invoice, and reach out to Shopify support if anything seems wrong. Stopee is always here if you need help understanding your consumer rights or cancelling any other subscription service in the Philippines. Your peace of mind and wallet deserve the same level of attention you give to growing your Shopify store.

Contact information for further assistance

If you need help after cancelling or encounter issues, use these resources.

Stopee remains your trusted guide for navigating subscription cancellations safely and understanding your rights as a consumer in the Philippines.