Manage Lip Monthly

How to cancel lip monthly and reclaim your money: the filipino consumer's guide

What lip monthly is and why filipinos are canceling

Lip Monthly markets itself as a monthly beauty subscription box focused on lip products, sending subscribers 4 to 5 full-sized items like lipstick, gloss, and balm each month. The pitch is convenience and discovery, not choice. But for Filipino subscribers, the reality has become frustrating. Stopee has tracked dozens of complaints about difficulty canceling, missing cancellation options, and charges that continue long after subscribers thought they ended their memberships.

The core problem is transparency. Lip Monthly's Terms of Service offer almost no public detail about cancellation processes, refund policies, or subscription conditions. For a paid recurring service, that silence is a red flag. When you cannot find clear cancellation instructions on a company's website, that is intentional friction, not an accident.

What you are actually charged for

If you signed up for Lip Monthly, you agreed to pay a monthly fee (reported at approximately USD 12.95, or roughly ₱700-800 PHP depending on exchange rates) in exchange for a curated beauty box. Each box arrives monthly and contains full-sized lip products you do not select yourself. The company controls the curation, the shipping schedule, and the timing of charges.

Most subscribers describe the first box as reasonable value. The frustration arrives when they want to stop and cannot find a straightforward way to do it. That is where Stopee steps in. We have built a cancellation guide specifically for Filipino subscribers who are stuck in this loop.

Availability and billing in the philippines

Here is what matters for you: Lip Monthly does not maintain a dedicated Philippines office, local customer support number, or published support hours. Public research indicates no active subscription plans are advertised in the Philippines for 2025 and 2026. If you are still being charged, your account either predates that pause, was opened through a foreign billing address, or persists from an older plan.

That means your cancellation and refund options may depend on your payment method and your ability to access account settings or email support. If you paid by credit card, GCash, or Maya, you have additional protections under Philippine consumer law that Stopee will walk you through below.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when dealing with unclear subscription terms and unresponsive companies. You have rights whether Lip Monthly acknowledges them or not.

What the law says about subscriptions and cancellation

The Consumer Act of the Philippines mandates that all contract terms be written clearly and in plain language. If a company makes cancellation deliberately hard to find, that violates the law. The Act also requires merchants to honor cancellation requests within a reasonable timeframe, typically 14 days. Lip Monthly's failure to display cancellation instructions on its website may already breach this standard.

Additionally, you have the right to a refund if the service was not delivered as advertised or if you cancel within 14 days of your first charge (often called a cooling-off period). Stopee recommends invoking this right in writing if you have canceled within 14 days of your subscription start date.

When to escalate to the department of trade and industry

If Lip Monthly ignores your cancellation request or refuses a refund you are entitled to, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Complaint Center. The DTI has jurisdiction over foreign companies doing business in the Philippines and can impose penalties if the company violates the Consumer Act.

Keep all email correspondence, screenshots of charges, and payment receipts. Stopee advises documenting the date you requested cancellation, the method you used (email, website form, etc.), and every response (or lack of response). That evidence is your leverage if you need to escalate.

Methods to cancel lip monthly

Cancellation routes for Lip Monthly are murky because the company does not publish them clearly. That is why Stopee has mapped every possible approach based on user reports and the company's known contact channels.

The account dashboard method

Start here if you still have login access to your Lip Monthly account. This is the fastest route, though it may not work if the website interface has changed or your account type lacks a visible cancel button.

1. Log in to your Lip Monthly account using your email and password.
   • Go to lipmonthly.com and click the account or login link (usually top right).
   • If you have forgotten your password, use the "Forgot Password" link before proceeding.
2. Navigate to your subscription or billing settings.
   • Look for tabs labeled "Account," "My Account," "Subscription," "Billing," or "My Subscription."
   • Some sites hide this under "Settings" or a profile icon.
3. Find and click "Manage Subscription" or "Cancel Subscription."
   • You may see options to pause, skip a month, or downgrade before cancel appears.
   • Warning: Do not click "Pause" if you intend to cancel permanently. Pausing keeps your card on file and may auto-resume.
4. Follow the cancellation flow and confirm your request.
   • The system may ask for a reason. Choose the honest one; companies use feedback to improve.
   • You should receive an immediate confirmation on screen and an email confirmation shortly after.
5. Take a screenshot of the cancellation confirmation.
   • Save this as proof in case charges continue or support denies they received your request.

Email cancellation (if the website fails)

If you cannot find a cancel button or the website is unresponsive, email is your documented backup. Stopee recommends this method because it leaves a timestamped record that protects you in disputes.

1. Compose a new email to Lip Monthly's support address.
   • Use the contact form at lipmonthly.com/pages/contact-us or send directly to the support email listed there.
   • Pro tip: If you see multiple email addresses, send to both support and billing to ensure coverage.
2. Write a clear, direct cancellation request.
   • Subject line: "Cancellation Request for [Your Email Address]"
   • Include your full name, account email, and the date you want cancellation effective.
   • Example: "I request immediate cancellation of my Lip Monthly subscription effective today, [date]. Please confirm within 48 hours."
3. Reference your payment method and last charge date.
   • Include the last 4 digits of your card or GCash/Maya reference number and the date of your most recent charge.
   • This helps them locate your account quickly.
4. Request a written confirmation of cancellation.
   • Ask them to reply with the cancellation date, the final billing date, and confirmation that no further charges will be made.
5. Send via email and save a copy for yourself.
   • Do not rely on contact forms that do not confirm submission. Use your personal email account so you have a sent folder record.

Payment method cancellation (the safety net)

If Lip Monthly ignores your email or the website cancellation does not work, you can revoke their permission to charge you directly. This is your consumer safety net and works regardless of the company's cooperation.

1. Log in to your payment account (credit card, GCash, or Maya).
   • Go to your card issuer's website or app, or open GCash/Maya on your phone.
2. Find the recurring charges or subscription management section.
   • Credit card issuers call this "Recurring Transactions," "Subscriptions," or "Authorized Merchants."
   • GCash and Maya may label it "Bills" or "Subscriptions."
3. Locate Lip Monthly and select "Cancel Recurring Payment" or "Remove Authorization."
   • This stops future charges immediately, even if Lip Monthly's system claims the subscription is still active.
4. Confirm the action and save the confirmation reference number.
   • Your bank or payment provider will send you an email confirming the revocation.

Pricing and what you should expect to pay

Understanding Lip Monthly's costs helps you spot overcharges and calculate refunds you are owed. Stopee has gathered the most common pricing data below.

Warning: The first charge is often discounted (sometimes as low as USD 5 for the first box). The second charge jumps to the full monthly rate. Many subscribers cancel after the first month realizing they did not budget for the full price. If that is you, you may have grounds for a refund under the cooling-off period if you cancel within 14 days of your initial charge.

Timeline: when cancellation takes effect

Cancellation timing is critical because a delay could result in an unwanted charge. Stopee recommends planning around these dates carefully.

What happens immediately after you cancel

When you submit a cancellation request (whether via website, email, or payment method revocation), the cancellation does not always take effect the same day. Here is the realistic timeline:

• Website cancellation: Takes effect immediately, but confirmation emails may delay 24 hours.
• Email cancellation: May take 2-5 business days for the company to process and confirm.
• Payment method revocation: Takes effect within 1-2 business days; future recurring charges are blocked.

Your most critical deadline is the next billing date. If your last charge was on the 15th of the month and charges recur monthly, your next charge will be around the 15th of the following month. Stopee advises canceling at least 3-5 days before that date to ensure the company has time to process the request and block the charge.

Tracking your cancellation status

After cancellation, do not assume it worked. Check your account weekly until your next scheduled billing date passes without a charge. If a charge appears after your cancellation request, you have evidence of violation and can file a dispute.

Pro tip: Set a phone reminder for 2 days before your next expected billing date. Log in to your account and confirm the subscription says "Canceled" or "Inactive." If it still shows "Active," email support again immediately with your original cancellation confirmation.

Refunds and how to recover money

Lip Monthly's refund policy is not published, which means you rely on consumer law and evidence. Stopee walks you through every scenario.

Refunds within 14 days of initial purchase

Under the Consumer Act of the Philippines, you have 14 days from your first charge to request a full refund if you change your mind. If you signed up and paid your first charge, you have two weeks to cancel and demand your money back.

To claim this right, send an email to Lip Monthly's support address stating: "I request a refund of [amount] charged on [date] under the Consumer Act of the Philippines cooling-off period. My subscription was initiated on [date], which is within 14 days of today." Include your payment confirmation.

Partial refunds after 14 days

After 14 days, your refund eligibility depends on what you received. If you paid for a box that was never shipped, you deserve a refund. If the box arrived damaged or with missing items, you may qualify for a refund or replacement. If the service simply did not meet your expectations, your legal leverage is weaker, though not impossible.

Stopee recommends requesting a refund with reason anyway. Frame it as: "I received the [month/year] box on [date] and found it did not meet expectations due to [specific reason]. I request a refund of [amount] or a replacement box."

Chargeback as a last resort

If Lip Monthly refuses to refund you and you have documented proof of your cancellation request, you can dispute the charge with your card issuer or payment provider. This is called a chargeback.

1. Contact your credit card company, GCash, or Maya customer service.
2. Report the transaction as "Unauthorized Recurring Charge" or "Subscription Not Canceled."
3. Provide your cancellation email, screenshots, and payment receipts.
4. The bank will investigate and, if they side with you, reverse the charge within 5-10 business days.

Warning: A chargeback may close your Lip Monthly account and prevent future signups with that card. That is a feature, not a bug. Use this option only when the company has clearly violated your cancellation request.

Common mistakes that keep you trapped in the subscription

Cancellation frustration often stems from simple but costly mistakes. If you have already tried to cancel and keep getting charged, one of these probably happened to you.

Mistake 1: clicking "pause" instead of "cancel"

The most dangerous trap is confusing pause with cancellation. A paused subscription keeps your card on file and can auto-resume. The company wants you to pause because it keeps you half-committed and likely to restart paying. Stopee has seen dozens of users who thought they canceled but only paused.

Always select the option that says "cancel," "delete," or "remove subscription." If the website offers only "pause," email support and explicitly state: "I want to cancel permanently, not pause."

Mistake 2: assuming the website cancellation worked without confirmation

If you clicked cancel and saw a screen change, that is not proof. That is hope. The page may have refreshed without actually processing your request. Always look for a confirmation email within 24 hours. If it does not arrive, email support immediately with your own cancellation request.

Mistake 3: not blocking the charge at your bank

Relying solely on the company to stop charging is a mistake. Many Filipino subscribers canceled through the website but continued to see charges. The safest move is to revoke the recurring charge at your card or GCash level simultaneously. That way, even if the company's system fails, the bank will decline the charge.

Mistake 4: canceling after the billing date has already posted

If you cancel on the 20th but the charge already went through on the 15th, that charge cannot be reversed by cancellation alone. You need a refund or a chargeback. Always cancel before your billing date. Stopee recommends canceling at least 5 days early to give the company and your bank time to sync.

Mistake 5: losing your cancellation evidence

If you cannot prove you canceled, you cannot dispute continued charges. Screenshot everything. Save emails. Export confirmation pages. A bank chargeback or DTI complaint requires evidence, and "I clicked cancel" is not enough.

After cancellation: what to do next

Canceling is only half the battle. Stopee wants you to fully protect yourself in the weeks and months after you submit your request.

Monitor your billing for the next 90 days

Your cancellation should take effect before your next billing date. Check your credit card, GCash, or Maya statement every week for the next three months. If a charge appears after you canceled, you have proof of breach and can file a chargeback or DTI complaint.

Many subscription companies rely on the fact that subscribers stop checking their statements after canceling. Do not give Lip Monthly that chance. Stopee recommends setting a phone reminder to check once per week until you have seen three consecutive billing cycles without a charge.

Request a final bill statement

Email Lip Monthly and ask for a final account summary showing the cancellation date and confirming that no further charges are scheduled. Having this in writing is invaluable if disputes arise later.

Keep all correspondence permanently

Archive every email, screenshot, and confirmation related to your cancellation for at least one year. If Lip Monthly attempts to bill you in six months and claims they have no record of your cancellation, you will need that archive. Stopee advises exporting emails to a PDF and storing them in cloud backup.

What you should have ready before you cancel

Preparation is your first defense against cancellation friction. Stopee recommends gathering this information before you make your first cancellation attempt.

Address and contact information for lip monthly

Lip Monthly does not maintain a published Philippines address or local phone support. Your options for contact are email and the website form only. Here is what Stopee has verified:

Official contact page: lipmonthly.com/pages/contact-us

Support method: Online contact form and email (address available on contact page)

Mailing address: No Philippines-based or publicly verified mailing address is listed. If you need to send formal written notice, you may need to send it to any US address the company publishes or file a complaint directly with the Department of Trade and Industry (DTI) in Manila instead.

DTI contact for formal complaints: Department of Trade and Industry, Consumer Complaint Center, Manila, or file online at consumercomplaints.dti.gov.ph

Final steps: you are protected and empowered

Canceling Lip Monthly should be simple, but the company's silence makes it hard. That is not a reflection of your ability to handle this-it is a deliberate design. Stopee has helped thousands of consumers cancel subscriptions trapped by dark patterns and murky policies, and you now have the knowledge and the legal backing to do the same.

Remember: you have rights. The Consumer Act of the Philippines is on your side. A clear, documented cancellation request is your power. Your bank can block charges. The DTI can enforce refunds. And if all else fails, evidence-screenshots, emails, confirmation numbers-transforms frustration into leverage.

Start with the website. If that fails, use email. If that fails, block the charge at your bank. Do not accept silence or continued billing as normal. Stopee has built this guide to remind you that subscription companies work for you, not the other way around. Cancel confidently, document everything, and claim what is yours.