Manage Lookfantastic

How to cancel lookfantastic in the philippines: your complete step-by-step guide

Understanding lookfantastic and what you're subscribed to

Lookfantastic is a UK-based online beauty retailer that delivers skincare, makeup, haircare, and fragrance products worldwide, including to the Philippines. The service most people want to cancel is the Beauty Box subscription, a recurring monthly delivery of curated beauty items that renews automatically unless you stop it before a specific deadline.

How the lookfantastic beauty box works

When you subscribe to the Lookfantastic Beauty Box, you commit to an initial term that you choose at signup: 1, 3, 6, or 12 months. After your initial commitment ends, the subscription automatically renews for another term of the same length unless you cancel before the 25th day of your expiration month. This means a 3-month subscriber gets three boxes, then automatically converts to another 3-month cycle if you take no action.

The pricing in the Philippines appears in pounds sterling (GBP) converted to Philippine pesos (PHP) by your bank or payment provider. Monthly Beauty Box subscriptions cost approximately £15.00 (₱1,050), while longer commitments can reduce the monthly rate to around £13.00 (₱910). Standard international delivery is free on orders over £40.00 (₱2,800), but orders under that threshold incur a £5.00 (₱350) shipping fee, with delivery taking 10 to 13 days to the Philippines.

Pro tip: If you use a credit card, GCash card, Maya card, or digital wallet, your bank may add foreign transaction fees on top of the Lookfantastic price. This hidden cost often surprises Filipino subscribers and becomes a reason to cancel. Before you commit to any subscription, calculate the true Philippine peso cost by checking your bank's exchange rate.

Why filipinos typically cancel lookfantastic

The most common reasons Philippine customers cancel include international shipping delays, unexpected foreign transaction charges, or discovering local beauty retailers like BeautyMNL, Watsons Philippines, or Sephora Philippines offer faster delivery and clearer pricing in pesos. Others cancel because they misunderstood the minimum commitment period or missed the renewal deadline.

If you're canceling because of cost, timing, or service concerns, the steps below will help you do it correctly the first time. Stopee is here to walk you through the exact process and help you avoid the traps that catch most subscribers.

Your consumer rights under philippine law

As a consumer in the Philippines, you have protections under the Consumer Act of the Philippines (Republic Act No. 7394). This law gives you the right to cancel contracts with cooling-off periods, especially for distance sales like online subscriptions.

What the consumer act of the philippines guarantees

Republic Act No. 7394 requires companies to honor cancellations and refund your money for services not yet rendered. If Lookfantastic continues charging you after you've submitted a cancellation request, or refuses to process your cancellation, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Hotline at 1-300-10-GADGETS (1-300-10-4232837) or through the DTI Complaints System at dti.gov.ph.

This means if you cancel and Lookfantastic continues to charge your card in the following months, you have legal grounds to dispute the charge and demand a refund. Keep records of every cancellation request and every unauthorized charge. Stopee recommends screenshotting your cancellation confirmation and the confirmation email as proof.

How to escalate if lookfantastic refuses to cancel

If Lookfantastic ignores your cancellation request or claims they never received it, you can escalate to the DTI. File a formal complaint with the DTI Consumer Complaint Office, which investigates violations of consumer protection laws and can force the company to comply. The DTI handles disputes over unfair contract terms, unauthorized charges, and failure to honor cancellation requests.

You do not need a lawyer to file a DTI complaint. The process is free, and you can submit evidence like email exchanges, payment records, and screenshots. This leverage alone often prompts companies to process cancellations immediately.

Your cancellation methods: which path you need

Where you subscribed determines how you cancel. Most Philippine users subscribe directly on the Lookfantastic website, but some used the mobile app or third-party storefronts. Canceling from the wrong channel is the single biggest reason people think they've canceled when they haven't.

The main cancellation methods

You have three potential cancellation routes: directly through your Lookfantastic account on the website, through the Lookfantastic mobile app, or through a third-party platform if you subscribed via app store billing. Each method has different steps, and using the wrong one leaves your subscription active and your card still charging.

Warning: Do not assume that deleting the Lookfantastic app or closing your browser stops your subscription. It does not. You must formally cancel through your account or contact customer service directly. Many Filipino subscribers mistakenly believe closing the app is cancellation and wake up months later with surprise charges.

How to cancel lookfantastic step by step

Follow these exact steps to cancel your subscription and protect yourself from continued charges. Each method includes specific actions and verification checkpoints to confirm your cancellation took effect.

Method 1: cancel through your lookfantastic website account

This is the primary cancellation method if you subscribed directly on lookfantastic.com. Log into your account and navigate to the Beauty Box settings to stop your subscription.

1. Open a web browser and go to lookfantastic.com
2. Click on your account icon or profile menu in the top right corner
3. Select "My Account" or "Account Settings"
4. Look for "Beauty Box" or "Subscriptions" in the left sidebar menu
   • If you see "Beauty Box Subscription," click it
   • If you see "My Subscriptions," select that option
5. Find your active Beauty Box subscription and click "Manage" or "View Details"
6. Select "Cancel Subscription" or "Stop Subscription"
   • The button may be labeled "Cancel Plan," "End Subscription," or "Stop Renewals"
7. Lookfantastic may ask why you're canceling. Select your reason (cost, slow shipping, found alternative, etc.)
8. Confirm the cancellation by clicking the final confirmation button
   • This is critical. Clicking "Back" or closing the browser without this step leaves the subscription active
9. Wait for the page to display a success message or confirmation number
10. Take a screenshot of the cancellation confirmation showing the date and confirmation ID
11. Check your email (including spam and promotions folders) for a confirmation email from Lookfantastic within 2 hours

Pro tip: The 25th of the month is the cancellation deadline. If today is March 20, you must complete these steps before March 25 to stop the April delivery. If it's March 26, you've missed the deadline for April but can still cancel to stop May. Lookfantastic's system runs on UK time, so early morning in the Philippines is safer than late evening.

Method 2: cancel through the lookfantastic mobile app

If you subscribed or manage your subscription through the Lookfantastic mobile app, you can cancel directly from your phone. The steps are similar to the website but require navigating the mobile menu.

1. Open the Lookfantastic mobile app on your phone
2. Tap the user profile or account icon (usually at the bottom right or top left)
3. Select "Account" or "My Account"
4. Scroll down to find "Beauty Box" or "Subscriptions"
5. Tap on your active Beauty Box subscription
6. Select "Cancel Subscription" or "Stop Subscription"
7. Choose a cancellation reason if prompted
8. Confirm the cancellation by tapping the final confirmation button
9. Screenshot the confirmation screen immediately
10. Check your email for a confirmation message within 2 hours

Warning: Uninstalling the app does not cancel your subscription. Always complete the formal cancellation steps before deleting the app. Many Filipino users mistakenly believe deleting the app stops charges, but Lookfantastic's servers still process monthly renewals.

Method 3: cancel a subscription started through app store or third-party billing

If you subscribed through Apple App Store, Google Play Store, or another app marketplace, you cannot cancel through Lookfantastic's website. You must cancel through the store platform where the subscription was created. Canceling through the Lookfantastic website will not stop app store charges.

1. Identify which app store or platform hosts your subscription
   • Apple App Store (iPhone/iPad users)
   • Google Play Store (Android users)
   • Other payment platforms if you subscribed elsewhere
2. For Apple App Store:
   • Open the Apple Settings app on your iPhone or iPad
   • Tap "Subscriptions" (or go to Settings > [Your Name] > Subscriptions)
   • Find "Lookfantastic" in the list
   • Tap "Cancel Subscription"
   • Confirm the cancellation
   • Screenshot the cancellation confirmation
3. For Google Play Store:
   • Open the Google Play app on your Android phone
   • Tap the profile icon in the top right corner
   • Select "Subscriptions"
   • Find "Lookfantastic"
   • Tap "Cancel Subscription"
   • Follow the prompts to confirm
   • Take a screenshot of the cancellation confirmation
4. After canceling through the app store, log into your Lookfantastic website account and verify the subscription shows as "Cancelled" or "Inactive"
5. Check your Apple ID or Google account email for a cancellation confirmation within 24 hours

Pro tip: If you subscribed through both the website and an app store by mistake, you now have two active subscriptions charging you. You must cancel both separately. Log into your website account and follow Method 1, then cancel through the app store using Method 3. Contact Lookfantastic customer service to clarify which subscription is which and request a refund for any duplicate charges.

Method 4: cancel by contacting lookfantastic customer service

If you cannot access your account, cannot find the cancellation option, or want written proof of your cancellation request, contact Lookfantastic directly. This creates a documented record and protects you if they claim they never received your cancellation.

1. Gather your account information: email address, order number, and subscription start date
2. Visit Lookfantastic Help Centre
3. Look for "Contact Us" or "Get Help" option
4. Choose the live chat option if available (fastest for Philippines time zones)
5. If live chat is unavailable, select email or submit a contact form
   • Write: "I want to cancel my Beauty Box subscription effective immediately. My account email is [your email]. Please confirm cancellation in writing."
6. State your cancellation request clearly and ask for a confirmation reference number
7. Save the entire chat transcript or email chain as a PDF
8. If using phone, call the UK number +44 844 249 5022 during UK business hours (note: this is an international call; costs apply)
9. Ask the agent to confirm your cancellation in writing via email and request a cancellation reference number

Stopee advises keeping all customer service correspondence. If Lookfantastic continues charging you after a documented cancellation request, you have proof to show the DTI or your credit card company that the charge is unauthorized and should be disputed.

Your cancellation timeline and deadlines

Timing is everything with Lookfantastic. Miss the deadline and you're locked into another month of charges. Understand exactly when you need to act.

The critical 25th-of-the-month deadline

Lookfantastic's renewal rule is absolute: you must cancel before the 25th of the month to prevent the next month's box from charging. If your current subscription expires on March 31, you must submit your cancellation request by March 25. If you cancel on March 26, you're too late, and the April box will still charge your card. You can then cancel to stop May, but March and April charges remain your responsibility.

Example: If you subscribed to a 3-month plan on January 15, your expiration date is April 15. To prevent the May 15 renewal, cancel by May 25. The moment May 25 passes, Lookfantastic's system queues the May 15 renewal and your card will be charged on the 15th.

Warning: This is where most Filipino subscribers go wrong. They assume "expiration date" means the day cancellation stops the subscription. It doesn't. The 25th-of-the-month rule applies to the month your subscription ends, not the day it ends. Confused? Stopee is here to help clarify this with a simple table below.

What happens after you cancel

After you submit a cancellation request, Lookfantastic typically confirms within 24 hours via email. Your subscription changes to "Inactive" or "Cancelled" status in your account. No box will be dispatched after your current term ends. However, if you're already in the middle of your subscription period, you do not get a refund for the remaining months. That's a key difference from refunds.

If your next box is scheduled to ship within 7 days of your cancellation, you may still receive it. The box may have already entered the dispatch pipeline. You can refuse delivery or request a refund for that final box by contacting customer service.

Refunds: what you can and cannot recover

Cancellation does not automatically equal a refund. Understanding the difference between stopping future charges and recovering past payments is critical for managing your expectations and knowing when to escalate to the DTI.

When lookfantastic will refund you

Lookfantastic refunds money in specific situations. If you cancel before receiving any boxes, you're entitled to a full refund of your subscription payment. If you paid for a 3-month plan and cancel before the first box ships, you get 100% of your money back. This is covered under Philippine consumer law and international distance-selling regulations.

If a box arrives damaged, lost, or significantly different from the description, you can request a refund for that box under consumer protection laws. Lookfantastic typically offers replacements, but you can insist on a refund instead. The DTI supports your right to refund over replacement if the service fails.

If Lookfantastic continues to charge your card after you've canceled and provided proof of cancellation, every unauthorized charge after your cancellation date is refundable. File a dispute with your credit card company or bank, and they will reverse the charge. Provide your cancellation screenshot and confirmation email as evidence.

What you cannot recover

If you've received boxes during your commitment period and then cancel, you do not get a refund for those boxes or the time remaining on your subscription. This is the "minimum commitment" rule. A 6-month subscription charges you upfront or in monthly installments for 6 months. Canceling on month 3 does not refund months 4, 5, and 6. This is Lookfantastic's standard term, and Philippine law recognizes minimum commitment periods for services already delivered.

However, if the boxes do not match the quality, variety, or description promised, you have grounds to dispute the charges. If every box feels like low-value filler items, you could argue breach of contract and request a partial refund through the DTI. Document what you received versus what Lookfantastic advertised, take photos, and file a complaint if you believe the service does not match the price.

How to request a refund if lookfantastic owes you money

1. Determine what you're entitled to refund (unopened initial order, duplicate charges, unauthorized post-cancellation charges, or defective boxes)
2. Gather evidence: screenshots of your account, payment confirmations, cancellation confirmation, and photos of any damaged or unsatisfactory products
3. Contact Lookfantastic customer service through the Help Centre or live chat
4. Request a refund clearly: "I am requesting a refund for [reason]. Attached is my cancellation proof and payment evidence. Please process this refund within 14 days."
5. If Lookfantastic refuses or ignores your request after 7 days, escalate to your bank or credit card company and file a chargeback or dispute claim
6. If the amount is substantial and Lookfantastic continues to refuse, file a formal complaint with the DTI

Pro tip: Do not accept "store credit" or future box exclusions as a refund. Philippine consumer law requires cash refunds for services not delivered or delivered incorrectly. Insist on a refund to your original payment method, not a credit that keeps you tied to Lookfantastic.

Common traps and mistakes to avoid

Canceling subscriptions feels simple until you hit a hidden rule that keeps you charging. These are the exact mistakes that derail Filipino customers-and how to sidestep every one of them.

The 25th-of-the-month trap

This is the mistake that catches nine out of ten subscribers. You read "cancel anytime," assume you can cancel on any day, and miss the actual deadline by a single day. Lookfantastic counts the cancellation deadline as the 25th of the expiration month, not the expiration day. If your subscription renews on April 15, you think you have until April 14 to cancel. Wrong. You must cancel by April 25 to prevent the renewal. Most users discover this after the charge hits their card.

Mark your renewal date in your calendar and set a phone reminder for the 20th of the renewal month. Do not wait until the last day. Do not assume the cancellation will process "in time." Cancel on the 20th and sleep soundly knowing you've beaten the deadline by five days.

Canceling in the wrong place

If you subscribed through the App Store but cancel through the website, your cancellation goes nowhere. The website and app store are separate billing systems. Your website cancellation will show as inactive there, but the app store keeps charging. Weeks later, you discover the charges are still coming and assume Lookfantastic ignored your cancellation.

Before you cancel, write down exactly where you subscribed: Lookfantastic.com, Apple App Store, or Google Play. Then cancel from that same place only. If you're unsure, check your email receipts from the first charge. The receipt email will tell you which platform processed the payment. Stopee recommends checking both the website and app store account independently to confirm where your active subscription lives.

Thinking the app deletion equals cancellation

Deleting the Lookfantastic app from your phone is not cancellation. Neither is logging out, clearing your cache, or closing your account on the website without formally canceling the subscription. The servers keep processing the renewal. Your card will be charged on the renewal date even if you have not opened the app in six months. This is the third-most common mistake Filipino subscribers make-they think deletion equals cancellation and are shocked three months later when a surprise charge appears.

Always complete the formal cancellation steps through your account. Always screenshot the confirmation. Always wait for the confirmation email. The app can be deleted only after you've confirmed the subscription is officially canceled.

Not checking for duplicate subscriptions

Some users accidentally subscribe twice: once on the website and once through an app store when they downloaded the app later. Their card is charged twice monthly, and they don't realize it until they review their bank statement. By then, three months of duplicate charges have accumulated.

Log into your Lookfantastic website account and check the "Subscriptions" or "Beauty Box" section. Count how many active subscriptions you see. If you see two, you have duplicates. Check your email for two different subscription confirmation emails (one from lookfantastic.com, one from the app store platform). If you find two subscriptions, cancel both using the appropriate method (website for website subscription, app store for app store subscription). Request a refund for the duplicate months already charged.

Ignoring payment method issues

Your card is linked to your Lookfantastic account. If you replace your card, update your payment method in your account settings immediately. If you don't, and the old card expires, Lookfantastic's system may:

• Attempt the charge on the expired card and fail
• Lock your account or flag it as delinquent
• Retry the charge after you update a new card
• Continue processing renewals on a card you no longer use

If your card has changed, go to your account settings, update the payment method, and then cancel. This prevents confusion about which card was charged and ensures your cancellation processes cleanly.

Your checklist before you cancel

Use this checklist to prepare for cancellation and protect yourself from missed deadlines, duplicate charges, and surprise bills.

What to do immediately after cancellation

The moment you've submitted your cancellation, the real work is not over. You need to verify it took effect and monitor your card to ensure no future charges appear. These steps protect you from getting charged again.

Verify your cancellation went through

After you click "Confirm Cancellation," you should see a success message on the screen. This is not optional-check it exists. If the page returns to your subscription list without any confirmation message, your cancellation may not have submitted. Refresh the page and try again, or contact Lookfantastic customer service immediately.

Within 2 hours, check your email (including spam and promotions folders) for a cancellation confirmation from Lookfantastic. The email should include:

• Your cancellation date
• Your subscription reference or order number
• Confirmation that no future boxes will be sent
• A reference number for support purposes

If you don't receive an email within 2 hours, assume the cancellation did not process. Contact Lookfantastic customer service via live chat or email and ask: "I submitted a cancellation request on [date] but didn't receive a confirmation email. Can you confirm my subscription is canceled?"

Monitor your bank account for unauthorized charges

For the next two billing cycles, check your credit card or bank statement on the renewal date. Your renewal date should pass with no charge. If a charge appears after your cancellation, that's an unauthorized charge under Philippine consumer law.

Do not wait or hope it resolves. Contact your bank or credit card company immediately and dispute the charge. Provide:

• Screenshot of your cancellation confirmation
• Cancellation email from Lookfantastic
• Screenshot of the unauthorized charge on your statement

Your bank will typically reverse the charge within 7-14 days and open a dispute with Lookfantastic on your behalf. You will not be responsible for the charge while the dispute is being investigated.

Keep your evidence forever

Store your cancellation confirmation screenshot, cancellation email, and any customer service chat transcripts in a dedicated folder on your phone or computer. If Lookfantastic attempts to charge you again in six months, you have proof that you canceled and can escalate to the DTI or your bank immediately. Stopee advises treating cancellation evidence like receipts: keep them until you're certain the subscription is fully inactive.

Your options if lookfantastic refuses to cancel

In rare cases, a company digs in its heels and refuses to process your cancellation. You have legal leverage in the Philippines, and Stopee shows you exactly how to use it.

Escalation path 1: dispute through your bank

If Lookfantastic ignores your cancellation request and continues charging your card, your bank is your fastest ally. Call your credit card company or bank and say: "I canceled my Lookfantastic subscription on [date], but they continue to charge me. I'm disputing this charge as unauthorized." Provide your cancellation evidence and the disputed charge.

Your bank will flag the charge as disputed and typically reverse it within 7 days while they investigate. Even if Lookfantastic claims you never canceled, the evidence (screenshot, email, chat transcript) proves you did. Banks side with consumers in these disputes the vast majority of the time, especially for unauthorized recurring charges.

Escalation path 2: file a complaint with the DTI

The Department of Trade and Industry (DTI) investigates violations of the Consumer Act of the Philippines (Republic Act No. 7394). If Lookfantastic ignores your cancellation request or refuses to stop charging after you've provided written proof, you can file a formal complaint with the DTI.

Visit the DTI website at dti.gov.ph or call the DTI Consumer Hotline at 1-300-10-GADGETS (1-300-10-4232837). Explain that a foreign company is refusing to honor your cancellation request and continues to charge your card. The DTI will send Lookfantastic an official notice demanding they respond to your complaint. Most companies comply immediately when the DTI is involved because the consequences are regulatory action and penalties.

You will need to provide:

• Screenshots of your cancellation request and confirmation
• Cancellation email from Lookfantastic (if received)
• Bank statements showing unauthorized charges
• Email or chat records of your communication with Lookfantastic

The DTI will not charge you a fee, and you do not need a lawyer. File the complaint online or by phone, and the DTI will investigate at no cost to you.

Escalation path 3: chargeback and dispute letter

If bank dispute resolution stalls, send Lookfantastic a formal written demand for a refund via email. Write a letter stating:

"I canceled my Beauty Box subscription effective [cancellation date]. Despite providing cancellation proof, you have continued charging my account on [date] and [date]. I am demanding a refund of all unauthorized charges totaling [amount] within 14 days. If I do not receive this refund, I will pursue legal action through the Department of Trade and Industry and file a chargeback through my bank."

Send this letter via email to Lookfantastic customer service and request a read receipt. This creates a documented demand that strengthens your case if you escalate to the DTI or your bank later. Most companies resolve the dispute within days of receiving a formal demand letter.

Lookfantastic alternatives in the philippines

If you're canceling because you prefer local beauty retailers with faster shipping and peso pricing, several Filipino alternatives offer similar services without international shipping complexity.

BeautyMNL is the closest competitor to Lookfantastic's Beauty Box model, offering curated monthly beauty boxes with faster shipping and no foreign transaction fees. If international delivery time or hidden currency charges were your cancellation reasons, switching to a local retailer eliminates both headaches immediately.

Common questions about canceling lookfantastic

These are the questions we hear most from Filipino subscribers. If your situation doesn't fit the cancellation steps above, these answers may clarify your next move.

Can i cancel during my commitment period and get a refund?

No. If you've received boxes during a 3-month, 6-month, or 12-month commitment, you cannot cancel mid-term and recover the money for boxes not yet received. You've already received the service (the boxes), so you owe payment for those boxes. However, if the boxes do not match the quality or description promised, you may dispute the charge through your bank or the DTI and request a partial refund. Document what you received versus what was advertised, and escalate if the value is significantly lower than expected.

Will canceling affect my ability to shop at lookfantastic in the future?

No. Canceling the Beauty Box subscription does not close your account or prevent you from purchasing individual products. You can still browse and buy non-subscription items. Your account remains active for future one-off orders if you choose.

Can i pause the subscription instead of canceling?

Lookfantastic does not offer a formal "pause" feature. You must cancel to stop the automatic renewals. If you later want to re-subscribe, you can. However, checking Lookfantastic's current terms is smart because policies change. Contact customer service and ask if a pause option exists before defaulting to full cancellation.

What if my cancellation confirmation email goes to spam?

Check your spam and promotions folders in your email immediately. Lookfantastic's confirmation emails sometimes land there by default. If you can't find a confirmation email within 2 hours of canceling, log into your account and check the subscription status. If it shows as "Cancelled" or "Inactive," your cancellation worked even if the email misrouted. If it still shows as "Active," contact customer service to request a manual cancellation confirmation.

If i cancel, can i still receive the box shipped before i canceled?

Possibly. If the box has already entered the dispatch pipeline when you cancel, you may receive it. If it arrives, you can refuse delivery or contact Lookfantastic to return it. The cost of return shipping is usually covered by Lookfantastic if you canceled before the box shipped. If you accept the box, you're not entitled to a refund unless it's damaged or significantly different from advertised items.

Lookfantastic company address and contact information

For formal complaints, escalations, or mailed cancellation requests, use Lookfantastic's official registered address in the United Kingdom. While Lookfantastic does not have a Philippines-specific address, their UK headquarters handles all international cancellations and complaints.

UK registered office

Lookfantastic Limited

Beaumont House

Charcot Road

London

NW9 5XA

United Kingdom

Customer service contact channels

Lookfantastic Help Centre: https://www.lookfantastic.com/c/help-centre/

Telephone: +44 844 249 5022 (note: this is an international call; charges apply)

Live chat: Available through the Help Centre (fastest option for Philippine customers)

Email: Available through the Help Centre contact form

If lookfantastic refuses to help, escalate here

Department of Trade and Industry (DTI), Philippines

Complaint Hotline: 1-300-10-GADGETS (1-300-10-4232837)

Website: https://www.dti.gov.ph

Online complaint portal: Available at dti.gov.ph (Consumer Complaint System)

Final summary: your path to a cancellation that sticks

Canceling Lookfantastic in the Philippines is straightforward if you follow the exact steps, respect the 25th-of-the-month deadline, and document everything. Most cancellations process instantly. The subscribers who struggle are those who cancel in the wrong place, miss the deadline, or assume deletion equals cancellation.

Stopee has helped thousands of consumers cancel beauty subscriptions by providing clear steps, legal context, and escalation paths when companies don't cooperate. The Consumer Act of the Philippines (Republic Act No. 7394) is on your side. If Lookfantastic refuses to cancel or continues to charge you after cancellation, you have DTI leverage and bank dispute resolution to fall back on. You are not powerless.

Start today: identify your renewal date, set a reminder for the 20th of that month, and complete your cancellation using the method that matches where you subscribed. Screenshot everything. Check your email for confirmation. Monitor your bank statement for the next two billing cycles. If charges appear after your cancellation date, dispute them with your bank immediately. Stopee's step-by-step guides exist because cancellation should be simple-and now it is.