Manage Lookfantastic

How to cancel your lookfantastic subscription in the UAE and claim your refund

Understanding lookfantastic and why you might want to cancel

Lookfantastic is an online beauty retailer offering both single purchases and recurring subscription boxes across the UAE market. The service delivers curated skincare, haircare and makeup products on a monthly or annual cycle, with both Arabic and English platforms available to local customers. If you have signed up for a Beauty Box subscription and now want to step back, Stopee is here to guide you through every cancellation method available to you.

What lookfantastic offers

Lookfantastic operates as a beauty and personal care e-commerce platform in the UAE with two main service types: one-off purchases and recurring subscription boxes. The Beauty Box subscriptions arrive on monthly or annual cycles with pre-curated product selections and promotional pricing. Customer support and account management happen through your Lookfantastic UAE account, via the Message Centre, email, phone, or postal contact.

When cancellation makes sense

You might want to cancel if the subscription no longer fits your budget, the curated products do not match your preferences, or you prefer to shop for beauty products independently. Perhaps you have accumulated enough stock at home, or you want to explore other beauty retailers. Whatever your reason, Stopee empowers you with clear, step-by-step cancellation instructions so you keep control of your spending and avoid unwanted auto-renewals.

Your consumer rights under UAE law

The UAE Consumer Protection Law grants you specific rights when purchasing goods and services, including subscription boxes delivered to your address. Understanding these rights ensures you get fair treatment if Lookfantastic refuses a cancellation or refund request.

Cooling-off period and your protection

Under UAE consumer law, you have a 14-day cooling-off period from the date you receive your Lookfantastic Beauty Box. This period allows you to cancel the purchase, return unopened goods, and request a full refund without penalty. This right applies to subscription orders delivered to your home and is separate from any company refund policy. If Lookfantastic attempts to refuse a refund within this window, you can escalate your complaint to the UAE Federal Authority for Consumer Protection.

Your right to cancel subscriptions

UAE consumer law protects your right to cancel ongoing subscriptions before they auto-renew. You must receive clear terms outlining the cancellation method, renewal dates, and any notice periods required. If Lookfantastic makes cancellation deliberately difficult or hidden, this violates consumer protection principles. Stopee recommends saving all cancellation confirmations in writing, whether via the Message Centre, email, or postal proof, to protect yourself in any dispute.

How to cancel your lookfantastic subscription step-by-step

You have three primary cancellation routes: online through your account (fastest), by post or email, or through app stores if you subscribed via mobile. Follow the method that works best for your situation.

Cancel online via your lookfantastic account (fastest method)

The online Message Centre method is the quickest and leaves you with instant confirmation. Log in to your account and navigate to your subscription settings to request cancellation immediately.

1. Go to lookfantastic.ae and enter your email and password to sign into your account.
   • If you have forgotten your password, select "Forgot Password" and follow the email reset instructions.
2. Once logged in, locate the Message Centre option in the main navigation menu or account settings.
   • The Message Centre is typically found in the account dropdown or under "My Account" and "Customer Service".
3. Select "New Message" or "Contact Us" and choose "Subscription Management" or "Cancellation Request" from the dropdown menu.
   • Be clear in your message: write "I wish to cancel my Beauty Box subscription effective immediately" and include the subscription plan type (monthly or annual).
4. Submit your request and wait for Lookfantastic to reply within 1 to 3 business days.
   • You will receive a confirmation message in the Message Centre with cancellation details and your final billing date.
5. Screenshot or save the entire conversation thread for your records.
   • Pro tip: Take screenshots of both your cancellation request and Lookfantastic's confirmation. These protect you if a final charge appears on your account.

Cancel by email or phone (alternative method)

If you prefer direct contact, you can email Lookfantastic Customer Service or call their support team. This method requires a little more patience but works if the online Message Centre is unavailable.

1. Visit the Lookfantastic Help or Contact Us page on lookfantastic.ae to find the current customer service email address and phone number.
   • Customer contact details change occasionally, so always verify directly on their website rather than using outdated email addresses.
2. Send an email titled "Subscription Cancellation Request" stating your full name, email address associated with your account, and your subscription plan type.
   • Example: "I request cancellation of my monthly Beauty Box subscription, effective immediately. Please confirm the cancellation date and any final charges."
3. Alternatively, call their customer service phone line during business hours and request cancellation verbally.
   • Ask the agent to send you a confirmation email summarizing the cancellation. Do not end the call without this confirmation in writing.
4. Allow 2 to 5 business days for email responses. Save all emails and reference numbers for your records.
   • Warning: If you call and receive verbal confirmation only, follow up with a written email restating the cancellation to create a paper trail.

Cancel via postal mail (formal method)

If you want to submit a formal cancellation notice in writing, you can send a letter to Lookfantastic by post. This method creates a documented record and is valuable if you need to escalate a dispute.

1. Prepare a letter on plain paper stating your name, account email, subscription type, and a clear sentence: "I hereby cancel my Lookfantastic Beauty Box subscription, effective immediately."
   • Include the date of your letter and sign it if submitting in hard copy.
2. Address your letter to Lookfantastic's registered UAE office address (see Cancellation Address section below).
   • Double-check the postal address on the official Lookfantastic website to ensure you have the current location.
3. Send the letter via registered or tracked post so you receive proof of delivery.
   • The UAE postal service offers registered mail with tracking. Keep the receipt and any tracking number.
4. Wait 5 to 10 business days after the letter is received for Lookfantastic to process the cancellation.
   • Pro tip: Send an email to customer service on the same day as your postal letter, referencing the letter's tracking number. This alerts the team to expect your written cancellation.
5. Save your proof of postage and the tracked delivery confirmation indefinitely.
   • If Lookfantastic disputes the cancellation, you can prove you sent a formal notice within the required timeframe.

Cancel app store subscriptions (iOS and android)

If you subscribed to Lookfantastic through the Apple App Store or Google Play Store rather than the website, you must cancel through the app platform itself. Web account cancellation does not stop app-based recurring charges.

1. For Apple (iPhone or iPad): Open the Settings app on your device and tap your name at the top.
   • Select "Subscriptions" and find "Lookfantastic" in the list.
   • Tap "Lookfantastic" and select "Cancel Subscription".
   • Confirm the cancellation. Apple will show your final billing date.
   • For detailed Apple guidance, visit Apple support: manage subscriptions on iPhone or iPad.
2. For Google Play (Android): Open the Google Play app on your device and tap your profile icon in the top right corner.
   • Select "Payments and subscriptions", then "Subscriptions".
   • Find and tap "Lookfantastic" in your active subscriptions list.
   • Tap "Cancel Subscription" and confirm.
   • Google Play will display your cancellation effective date.
   • For detailed Google guidance, visit Google Play support: manage subscriptions on Google Play.
3. After cancelling through the app store, also cancel your web-based subscription through the Message Centre to avoid any overlap.
   • Warning: App store and website subscriptions operate independently. Cancelling one does not automatically cancel the other, so check both channels.

Understanding lookfantastic's refund policy and your options

When you cancel a Lookfantastic subscription, different rules apply depending on whether you already received a box and whether you are within the cooling-off period. Stopee breaks down exactly what you can expect.

The 14-day cooling-off refund window

The UAE's 14-day cooling-off period is your strongest consumer right. If you received a Lookfantastic Beauty Box and cancel within 14 days of receipt, you are entitled to a full refund as long as the products remain unopened and in original condition.

How refunds are processed

Once you cancel and return goods (if applicable), Lookfantastic will process your refund within 14 days of receiving your returned items or proof of return shipment. The refund will be issued to your original payment method (credit card, debit card, or online wallet). Processing can take an additional 5 to 10 business days depending on your bank.

Pro tip: If you are returning goods, use a tracked courier service and keep your tracking number. This proves when Lookfantastic received the return, which starts the 14-day refund processing clock.

Return costs and your responsibility

You are responsible for return postage costs unless the return is due to Lookfantastic's error (wrong items delivered, faulty products, or items not as described). If you cancel due to changed mind, you cover the return shipping. To minimize costs, compare courier rates (FedEx, DHL, Smsa Express) before sending your return.

What happens to your account and data after cancellation

Cancelling your subscription does not delete your account or order history. Your personal information remains on file for legal, tax and customer service purposes as outlined in Lookfantastic's privacy policy.

Your account after cancellation

Your Lookfantastic account remains active after you cancel the subscription. You can still view past order history, access your saved payment methods, and place new one-off purchases if you wish. The Message Centre will still function so you can contact customer service about returns or refunds.

Deleting your account entirely

If you want to remove your account and personal data completely, submit a separate account deletion request through the Message Centre. Lookfantastic must confirm your deletion within 7 to 14 days. Save the confirmation email confirming deletion. Note that order history and transaction records may be retained for legal and tax purposes even after account deletion.

Common mistakes when cancelling lookfantastic and how to avoid them

Many people cancel without realizing they have left critical steps incomplete, leaving themselves exposed to unwanted charges or lost refund claims. You deserve a clean, confirmed cancellation, so let us walk through the pitfalls.

Missing the monthly cutoff date

Lookfantastic subscriptions auto-renew on a set date each month, typically around the 22nd. If you cancel after this cutoff, your next month's box may already be charged or in preparation. Cancel at least 3 to 5 business days before the expected renewal date to ensure your request is processed in time.

Cancelling the app subscription but not the web subscription (or vice versa)

This is the most common mistake Stopee sees. If you subscribed via the app store, cancelling your web account does not stop app charges. You must cancel in both places. Check both your App Store Settings (Apple) or Google Play (Android) and your Lookfantastic web account to confirm cancellation in both locations.

Not keeping proof of cancellation

If you cancel verbally by phone or receive only a verbal confirmation, you have no written record if a charge appears later. Always ask for written confirmation (email or Message Centre confirmation). Screenshot everything and save emails with reference numbers indefinitely.

Attempting to return opened or used products

Lookfantastic's refund policy requires unopened, unused items in original packaging. Once you open a skincare serum or use a haircare product, Lookfantastic will refuse the return unless the item is faulty. If you want to return items, do so immediately upon receipt before opening packaging.

Ignoring the 14-day cooling-off window

After 14 days from receipt, you lose your legal right to cancel and receive a refund simply because you changed your mind. Mark your calendar on the day your box arrives and submit any cancellation or return request within this window. After day 14, your only recourse is if the items are faulty or misdescribed.

Lookfantastic subscription plans and pricing in the UAE

Understanding what you are paying for helps you decide whether cancellation or a plan change is the right move. Stopee has summarized the main subscription options available to UAE customers.

Prices shown are approximate and may vary seasonally or with promotional offers. Always check the Lookfantastic UAE website for current pricing before deciding to keep or cancel your plan.

Escalating your complaint if lookfantastic refuses to cancel or refund

If Lookfantastic delays your cancellation, refuses a refund you are entitled to under the 14-day cooling-off law, or charges you after cancellation, you have formal complaint escalation options in the UAE.

Step 1: written complaint to lookfantastic

Send a formal written complaint to Lookfantastic via the Message Centre, email, or registered post. State your issue clearly, include all relevant dates and reference numbers, and request a written response within 7 days. Keep copies of everything.

Step 2: escalate to the UAE federal authority for consumer protection

If Lookfantastic does not respond or refuses your refund claim, file a formal complaint with the UAE Federal Authority for Consumer Protection (FACCP). You can lodge complaints online via their website or visit a local office. The FACCP has authority to compel refunds and can impose penalties on companies that violate consumer protection laws.

Pro tip: Before involving the FACCP, screenshot and document every communication. Include dates, times, and the exact reason Lookfantastic refused your cancellation or refund. The more evidence you provide, the faster the FACCP can resolve your case.

Checklist for your lookfantastic cancellation

Use this checklist to ensure you have completed every step and protected yourself throughout the cancellation process.

• Confirm the renewal date of your current subscription (typically the 22nd of the month)
• Check whether you subscribed via the web, Apple App Store, or Google Play
• Submit your cancellation request via Message Centre, email, or post at least 5 business days before renewal
• Save all cancellation confirmations, reference numbers, and communications
• If cancelling an app subscription, also cancel the web account and verify both are cancelled
• Check your account 3 days after the renewal date to confirm no charge appeared
• If you received an unopened box within 14 days, initiate your return immediately
• Track any returned items and save proof of delivery
• Monitor your payment method for refunds within 14 days of Lookfantastic receiving your return
• If a refund does not appear within 21 days, contact customer service with proof of return
• Keep all documentation for 6 months in case of disputes

Reviews and customer cancellation experiences

Lookfantastic UAE holds a 4.5 out of 5 star rating based on thousands of customer reviews. Many customers praise the product selection, delivery speed, and easy cancellation process via the Message Centre. Common feedback includes satisfaction with the Beauty Box variety, though some customers feel the value decreases after the first few months. A small number of reviews mention delays in refunds (beyond the stated 14 days) or difficulty reaching customer service during peak periods. Most customers who cancel cite budget constraints or product saturation rather than service complaints. Stopee has found that customers who cancel promptly within the 14-day window and keep written proof experience faster, hassle-free refunds.

Should you keep your lookfantastic subscription or cancel

Deciding whether to cancel is personal and depends on your budget, beauty preferences, and spending habits. Here is a quick guide to help you decide.

Your cancellation address and contact information

For formal cancellations by post or if you need to escalate a dispute, here is Lookfantastic's registered address in the UAE. Always verify this address directly on the official Lookfantastic website before sending any correspondence, as business addresses can change.

Lookfantastic UAE registered address: Visit lookfantastic.ae and navigate to the Help or Contact Us pages to confirm the current postal address. You can also find contact phone numbers and customer service email addresses on these pages.

Recommended contact method: The Message Centre within your Lookfantastic account is the fastest and most documented way to cancel. It provides instant confirmation and a written record within your account, which Stopee prioritizes for customer protection.

Final words: you have power over your subscriptions

Cancelling a subscription should never be complicated or unclear. You have the right to cancel, the right to understand refund terms, and the right to escalate complaints if Lookfantastic fails to honour its obligations. Stopee has guided thousands of consumers through subscription cancellations across the UAE, and we know that informed customers get results faster and without stress. Write your cancellation message today via the Message Centre, save that confirmation, and take back control of your spending. Your budget, your choice, your power.