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How to cancel loox and get your money back: the UAE guide

What is loox and why you might want to cancel

Loox is a Shopify-integrated review management app that collects customer photos and videos to display on your store. If you've been using it to build social proof but now need to cut costs or switch platforms, you'll want to cancel the right way.

How loox works

Loox is a subscription-based SaaS tool built directly into Shopify. It automates review request emails to customers, lets shoppers upload photos and videos of products, and displays those reviews as widgets on your storefront. The app integrates with Google Shopping, Meta Shops, and your Shopify theme, meaning your reviews sync across sales channels.

Four pricing tiers exist: Beginner (lowest cost, 100 review emails per month), Scale (adds video reviews and Meta integration), Convert (includes AI sorting and auto-translation), and Unlimited (priority support and unlimited emails). Your plan determines how much you're billed each month via your Shopify account.

Common reasons to cancel loox

You might cancel because you're reducing app spending, moving to a different review platform, or pausing your store. Maybe your conversion rate didn't improve, or you've found cheaper alternatives. Whatever your reason, Stopee is here to guide you through every step so you don't miss a refund opportunity.

How to cancel loox in four clear steps

You have multiple cancellation paths depending on how your subscription is billed. The fastest route is uninstalling through Shopify, but we'll walk you through every option.

Method 1: cancel via shopify (fastest)

This is the recommended approach because uninstalling stops future billing immediately and preserves your data. Follow these steps:

1. Log into your Shopify Admin dashboard.
2. Navigate to the Apps and Sales Channels section from the left sidebar.
3. Search for "Loox" in your app list.
4. Click on Loox to open its app page.
5. Select the "Uninstall" or "Delete" button (wording varies by Shopify version).
6. Confirm the uninstall when prompted.

Pro tip: Before uninstalling, take a screenshot of your account settings and any customizations you've made. Shopify will preserve your reviews data in Loox's servers, but it's smart to have a backup.

Warning: Uninstalling stops future charges, but any charges already generated by Shopify before you uninstall will still appear on your next billing statement. This is critical: if you're billed on the 15th of each month and uninstall on the 20th, you've already been charged for that cycle.

Method 2: cancel directly via loox dashboard

If you manage your subscription directly with Loox (not through Shopify billing), use this method:

1. Visit the Loox dashboard at loox.io and sign in with your credentials.
2. Navigate to Account Settings or Plan & Billing (exact location varies by dashboard version).
3. Locate the "Manage Subscription" or "Cancel Plan" option.
4. Select Cancel Subscription.
5. Confirm the cancellation and note the confirmation date.

Keep your confirmation email. You'll need it if you later dispute a charge or request a refund.

Method 3: contact loox support by email

If you've lost access to your account, forgotten your password, or the above methods aren't working, email Loox support directly:

1. Send an email to support@loox.io with the subject "Cancellation Request."
2. Include your Shopify store URL or account email address.
3. State clearly: "I request immediate cancellation of my Loox subscription, effective today."
4. Provide proof of store ownership (screenshot of Shopify Admin, email confirmation from Loox, or billing statement).
5. Ask for written confirmation of cancellation and any pending refund review.

Expect a response within 1 to 3 business days. Always follow up if you don't hear back within 4 days.

Method 4: postal mail as a last resort

If email doesn't work and you need a documented record, send a cancellation letter by registered mail to Loox's corporate address (check their website for the current address; corporate locations can change). Include your store URL, account email, and cancellation date. This creates a paper trail that protects you legally.

What happens immediately after you cancel

Understanding what changes post-cancellation helps you avoid unexpected surprises and plan your next steps.

Access to your reviews and data

When you uninstall Loox from Shopify, your reviews, ratings, and customer photos remain stored in Loox's database. They don't display on your store anymore, but they aren't deleted. If you reinstall Loox within a reasonable timeframe, your reviews will reappear on your storefront and widgets.

Loox doesn't specify an exact time limit for data retention after uninstall, so contact support if you cancel and think you might return later. Request written confirmation that your data is preserved.

Impact on your store and customer experience

Review widgets disappear from your store immediately upon uninstall. Customers will no longer see photo reviews on product pages, which may affect trust signals and conversions. If you're switching to another review app, install the new app before uninstalling Loox to minimize the gap.

Review request emails stop sending. Loox no longer asks customers for reviews, so your review collection slows until you set up an alternative system.

Will you get a refund when you cancel loox

Refunds depend on when you cancel and Loox's discretionary refund policy. Here's what you need to know to maximize your chances.

Loox's standard refund policy

Loox does not automatically refund upon cancellation. Charges are non-refundable by default, but the company reviews refund requests case-by-case. Your success depends on timing, reason, and how clearly you present your case.

To request a refund, email support@loox.io within 14 days of the charge you're disputing. Include your invoice number, the date of the charge, and your reason for the refund request. Loox typically responds within 3 to 5 business days.

When you're most likely to get a refund

Loox is more likely to refund if you cancel within the first 30 days of your subscription, if the app didn't work as advertised, or if you were charged multiple times by mistake. They may also refund partial amounts if you downgrade to a cheaper plan mid-cycle.

Pro tip: If Loox declines your refund request, escalate to Shopify. If your subscription was billed through Shopify and you dispute the charge within 30 days, Shopify's Payment Platform may overturn the charge or issue a credit. This is especially powerful if Loox's app didn't function as promised.

Charges that continue after uninstall

Any charge already processed by Shopify before you uninstall will still appear on your invoice. For example, if Loox bills you on the 1st of each month and you uninstall on the 10th, you've already been charged for that month. You won't get that charge back automatically; you must request it from Loox support.

If you're on Shopify's Pause and Build plan (for stores that are closed temporarily), app charges continue unless you uninstall the app. Don't assume they stop automatically.

Loox pricing and billing: what you're paying in UAE

Understanding your costs helps you decide whether cancellation makes financial sense and what refund to expect.

Monthly pricing breakdown (approximate AED conversions)

Loox publishes prices in USD. We've converted them to AED using the standard rate of 1 USD to 3.67 AED. Actual charges may vary based on currency fluctuations and Shopify's conversion rates on your billing statement.

Check your Shopify billing statement for the exact AED amount charged, as Shopify's conversion rates may differ slightly from the official USD rate.

Your consumer rights under UAE law and how they protect you

The United Arab Emirates has specific protections for digital services and subscription cancellations. Knowing your rights gives you leverage if Loox refuses to cancel or refund.

UAE consumer protection for digital subscriptions

UAE Federal Law No. 24 of 2006 on Consumer Protection governs consumer transactions, including digital services and SaaS subscriptions. Key protections include:

• The right to cancel a service within 14 days of purchase without penalty (similar to an EU "cooling-off period").
• The right to transparent billing: Loox must clearly disclose recurring charges and cancellation terms before you subscribe.
• The right to accurate service description: if Loox doesn't perform as advertised, you can dispute the charge.
• The right to dispute unauthorized charges via your bank or Shopify Payment.

Pro tip: If Loox fails to cancel your subscription within a reasonable time after you request it, or if they charge you after cancellation, you can file a complaint with the UAE's Consumer Protection Department. They will investigate free of charge.

Escalation: when to involve authorities

If Loox ignores your cancellation request, denies a legitimate refund, or continues charging after you've uninstalled, contact the UAE Consumer Protection Department (part of the Ministry of Economy). You can file a complaint online or by visiting a local office. Include copies of your cancellation requests, uninstall confirmation, and billing statements.

You can also dispute the charge through your bank if Loox was billed via credit or debit card. Your bank has consumer protection rules that often override the merchant's refund policy.

Common mistakes to avoid when canceling loox

Cancelling a subscription can feel stressful, especially when money is involved. Here are the pitfalls Stopee sees most often so you don't repeat them.

Mistake 1: confusing uninstall with cancellation

Uninstalling the app from Shopify stops billing, but it doesn't formally cancel your subscription with Loox. Some users uninstall and assume they're done, then get billed a month later. Always uninstall AND confirm the cancellation via email or the dashboard. Ask Loox for written confirmation of cancellation.

Mistake 2: not capturing billing dates

If you're billed on the 15th and uninstall on the 20th, you've already paid for that cycle. Many merchants cancel too late and miss the opportunity to request a refund for charges already processed. Check your Shopify account for your exact billing date, then uninstall a few days before the next charge is due.

Mistake 3: ignoring pending charges

You uninstall on day 20, but the system shows a charge pending for day 1 of next month. Don't wait for it to post; email Loox immediately and ask them to cancel the pending charge. Once it posts to your statement, it's harder to reverse.

Mistake 4: deleting your account instead of canceling the plan

Some merchants delete their entire Loox account thinking it cancels the subscription. It doesn't. You must explicitly cancel the subscription first, then delete the account if you want. Deleting the account alone leaves your subscription active and you'll keep getting charged.

Mistake 5: not keeping cancellation confirmations

Always save your cancellation email, uninstall screenshot, or confirmation number. If Loox charges you after cancellation, you'll need proof that you requested cancellation. Stopee advises screenshotting every step of the cancellation process.

Your cancellation checklist

Use this checklist to ensure you cancel Loox completely and protect yourself from surprise charges.

• Check your Shopify billing statement and note the exact billing date and amount charged.
• Log into your Loox dashboard and confirm your current plan and pricing tier.
• Choose your cancellation method (Shopify uninstall is fastest) and execute it.
• Take a screenshot of the uninstall confirmation or cancellation page.
• Send a follow-up email to support@loox.io requesting written confirmation of cancellation.
• Save the confirmation email in a dedicated folder for your records.
• Check your next Shopify billing statement (within 30 days) to confirm no charge appears.
• If a charge appears after cancellation, immediately request a refund with your cancellation confirmation attached.
• If Loox denies the refund, contact your bank to dispute the charge or escalate to Shopify.

How stopee helps you cancel with confidence

Cancelling subscriptions shouldn't mean navigating company policies alone or losing money to surprise charges. Stopee has built a platform and community dedicated to helping consumers like you cancel smoothly, recover refunds, and understand your rights.

Whether you're cancelling Loox, Shopify, or any SaaS platform, Stopee tracks cancellation methods, timelines, and success rates across thousands of companies. We flag dark patterns (like hidden cancellation buttons or automatic upgrades) so you know what to expect before you start.

Our guides don't just tell you how to cancel-we explain what happens next, how to protect yourself from recurring charges, and when to escalate to consumer authorities. We've helped thousands of consumers cancel subscriptions they no longer need and recover refunds they didn't think were possible.

Check Stopee today for step-by-step guides on dozens of platforms, real customer reviews, and a cancellation checklist tailored to Loox and similar SaaS tools. Your money is worth protecting, and Stopee is here to help you do it right.

Summary and next steps

Cancelling Loox is straightforward if you follow the right process. Uninstalling via Shopify is fastest and preserves your data; email cancellation works if you've lost dashboard access; and escalation to consumer authorities protects you if Loox refuses to cancel or refund. Always capture proof of cancellation, monitor your billing statement for 30 days post-cancellation, and request refunds within 14 days of disputed charges.

Your consumer rights under UAE law give you power. Use them. Stopee is your partner in this process-visit stopee.com to explore cancellation guides for other subscriptions, read real user experiences, and get support for your next cancellation.