Manage Loom

How to cancel loom and avoid losing access to your videos

Understanding loom and why you might need to cancel

Loom is a cloud-based video messaging platform that lets you record your screen, camera, and audio to share asynchronously with your team or clients. You record once, share a link, and your message lives in the cloud-no long meetings required. It's powerful for onboarding, feedback, and workflow walkthroughs.

But if your team has shifted tools, your budget has tightened, or you've realised Loom isn't the right fit for your workflow, cancelling is straightforward. The challenge isn't the cancellation itself-it's understanding when your access ends and whether you qualify for a refund under UAE consumer law.

Common reasons to cancel loom

You might cancel because you've switched to a competing tool like Vidyard or Wistia, your team no longer uses asynchronous video, the cost no longer justifies the value, or you're consolidating tools to reduce monthly subscriptions. Whatever your reason, Stopee recognises that cancelling SaaS subscriptions should be transparent and simple.

What you need to know before cancelling

Loom only allows cancellations through your online account-there's no phone line, email cancellation address, or postal option. You won't receive a refund for unused time in your billing cycle. Your paid features remain active until the end of your billing period, so you don't lose access immediately. If you subscribed via the Apple App Store, Google Play, or Atlassian, cancellation rules differ slightly and follow that platform's policies instead.

Your consumer rights under UAE law

The UAE Consumer Protection Law (Federal Law No. 24 of 2006) grants you specific rights when cancelling digital services.

Distance selling and cooling-off rights

Under UAE law, consumers have a 14-day cooling-off period for distance contracts (which includes online subscriptions) unless you've already consumed the service. Since Loom is a continuous service you're using as you pay, this cooling-off window may not apply once you've accessed the platform. However, if Loom has failed to provide accurate information about charges, cancellation terms, or billing cycles upfront, you may still have grounds to request a refund.

Billing transparency and disputes

UAE consumer law requires companies to disclose billing cycles, charges, and cancellation terms clearly before you commit. If Loom failed to clearly disclose its no-refund policy or made cancellation deliberately difficult, the UAE Consumer Protection Authority can investigate your complaint. Stopee advises you to document all communications and screenshots of Loom's billing terms before cancelling-these become evidence if you need to escalate.

Escalation with the UAE consumer protection authority

If Loom refuses a refund you believe you're entitled to under UAE law, you can file a formal complaint with the UAE Consumer Protection Authority (part of the Ministry of Economy). They handle disputes over misleading billing, unfair cancellation policies, and failure to honour consumer rights. Keep records of your cancellation request, billing statements, and any refusal from Loom support.

Cancellation methods and where to cancel

Loom offers only one official cancellation route: your account settings on the Loom web platform. If you subscribed elsewhere, you'll need to cancel there instead.

Cancel via the loom web platform

This is the primary cancellation method and the fastest way to stop future billing. You'll downgrade to Loom's free Starter plan, which halts renewal immediately.

1. Open your web browser and go to loom.com; sign in with your email and password.
2. Click the workspace icon (usually in the bottom left) and select Workspace Settings.
   • If you're in an organisation, ensure you have admin or billing access; non-admin users cannot manage subscriptions.
3. Navigate to Plan & Billing from the left menu.
4. Look for the Manage Subscription button or link (exact label may vary slightly).
5. Select Downgrade to Starter or Cancel Plan.
   • Loom may show a survey or exit offer; answering is optional, but it helps them improve.
6. Confirm the downgrade when prompted. Loom will show a confirmation message stating your paid plan ends at the end of your current billing cycle.
7. You'll receive a confirmation email; save this for your records.

Pro tip: Check your confirmation email for the exact date your billing stops. Mark it on your calendar so you don't accidentally get charged again if you haven't fully cancelled.

Cancel via atlassian (if billed there)

If your Loom subscription appears on your Atlassian bill, you must cancel through Atlassian's admin portal, not via Loom's settings.

1. Go to admin.atlassian.com and sign in with your Atlassian account credentials.
2. Select Billing from the left navigation.
3. Locate Loom in your list of active subscriptions.
4. Click Manage Subscription or the three-dot menu next to Loom.
5. Select Downgrade or Cancel.
6. Follow Atlassian's prompts to confirm; your Loom access ends at the end of your Atlassian billing cycle, not Loom's.

Warning: Cancelling Loom via your Loom account settings will NOT cancel an Atlassian billing subscription. You must cancel through Atlassian's portal, or you'll continue to be billed monthly.

Cancel via apple app store or google play

If you subscribed to Loom through the Apple App Store or Google Play Store, app store subscriptions don't sync with your Loom web account. Deleting the Loom app or cancelling your Loom subscription on the web will not stop app store billing. You must cancel directly through the store.

For Apple App Store:

1. On your iPhone or iPad, open Settings.
2. Tap Apple ID at the top, then Subscriptions.
3. Find Loom in the list and tap it.
4. Select Cancel Subscription and confirm.

For Google Play Store:

1. Open the Google Play Store app on your Android device.
2. Tap Account (usually the profile icon) in the top right.
3. Select Subscriptions or Manage subscriptions.
4. Find Loom and tap it.
5. Select Cancel subscription and confirm.

What happens after you cancel loom

Cancellation is only the start. Understanding what you keep, when access ends, and how to back up your videos prevents regret after you've clicked the cancel button.

Access to your videos during the remaining billing period

When you cancel a paid Loom plan, your access to paid features-including cloud storage, transcripts, and collaboration tools-continues until the end of your current billing cycle. You can still watch, share, and download your recorded videos during this time. Your videos aren't deleted the moment you cancel; they remain in your account until your paid period expires.

Pro tip: If you want to keep your videos long-term, download them or export them before your access downgrade takes effect. The free Starter plan has storage limits, so any videos exceeding those limits may be deleted 30 days after your downgrade.

What happens to your videos after downgrade

Once you downgrade to the free Starter plan at the end of your billing period, Loom's free tier applies. The Starter plan typically allows a limited number of active videos; older videos may be archived or deleted depending on your storage quota. If you've recorded dozens of videos on a paid plan, some may disappear if Starter's limit is reached.

Warning: Stopee strongly advises downloading or archiving critical videos before your downgrade takes effect. Loom's free tier isn't a permanent home for professional recordings-it's a limited trial.

Stopping automatic renewal and future charges

Cancelling your plan halts automatic renewal at the end of your current billing cycle. You will not be charged for the next month. If you cancel mid-cycle (e.g., on the 15th of a 30-day subscription), you retain access until day 30, and no charge occurs on day 31. Your payment method is removed from the subscription after the final charge posts.

Refund policy and whether you can get your money back

Refunds are Loom's most common cancellation pain point. Understanding the policy upfront saves you from expecting money back that won't come.

Standard refund policy: no prorated refunds

Loom does not provide prorated refunds for mid-cycle cancellations. If you cancel on day 15 of a 30-day billing cycle, you forfeit the remaining 15 days-no partial refund is issued. You keep access through day 30, but your money for those unused days doesn't come back. This is Loom's standard policy and applies to most cancellations.

Exception: refund requests within 90 days

Loom may consider refund requests case-by-case, but only for charges less than 90 days old. If you paid for a yearly plan 6 months ago and now want a refund, Loom will likely decline. Recent charges have a better chance if you can demonstrate a legitimate reason: billing error, service failure, or material breach of contract by Loom.

To request a refund, contact Loom support with:

• Your order date and amount paid.
• Your reason for the refund request (e.g., "Billing charged me twice," "Service was unavailable for two weeks," "I was not informed of the cancellation terms").
• Screenshots of the problem or proof of the error.
• A link to Loom's cancellation or refund documentation to show what you expected.

Pro tip: Be polite and specific. Support teams respond better to factual requests than complaints. Reference Loom's published terms to show you understand the policy but believe an exception applies.

Refunds via third-party platforms (Atlassian, app store, google play)

If you subscribed via Atlassian, Apple App Store, or Google Play, refund policies differ. Atlassian may refund charges within 30 days; Apple and Google typically refund within 15-48 hours of cancellation if you request it within a set window. Contact the platform's support team directly, not Loom.

Loom pricing and plan details

Understanding what you're paying for helps justify whether cancellation is the right choice or if downgrading to a cheaper plan makes more sense.

Current loom plans and features

Note: Loom frequently offers regional discounts, discounts for annual billing, or promotional pricing. Exact UAE pricing in AED may vary; check loom.com for current rates.

Downgrading instead of cancelling

If you like Loom but want to cut costs, downgrading to the free Starter plan keeps your account and videos intact. You lose unlimited video uploads and custom features, but you retain access to your recordings. This is often a smarter choice than full cancellation if you might return to Loom later.

Common mistakes to avoid when cancelling loom

Cancellation seems simple until you realise you've been double-billed or lost access to videos you needed. Here are the traps Stopee sees users fall into.

Mistake 1: not cancelling on the correct platform

If you subscribed via Atlassian or an app store, cancelling only on Loom's website leaves your subscription active elsewhere. You'll continue to be billed by Atlassian, Apple, or Google even though you cancelled Loom. Always check your billing statement to see where Loom appears; cancel on that platform.

Mistake 2: deleting the loom app without cancelling the subscription

Deleting the Loom app from your phone or computer does nothing to stop a subscription billed via an app store. The subscription lives in Apple's or Google's system, not on your device. Uninstalling the app is like throwing away a cable bill-the bill still comes. Always cancel through the store's settings first.

Mistake 3: expecting a refund for unused time

Loom's policy is clear: no prorated refunds for mid-cycle cancellations. If you pay on the 1st and cancel on the 20th, you've forfeited the last 10 days of your month. This isn't a hidden trap-Loom states it-but many users miss it and feel cheated after cancelling. Read Loom's terms before you commit.

Mistake 4: not backing up videos before downgrading

Your paid plan may support hundreds of videos; the free Starter plan allows only a few. If you don't download or archive videos before your downgrade takes effect, older videos may be deleted automatically. Loss of videos is permanent and cannot be recovered from Loom.

Mistake 5: cancelling without documenting the reason or date

If you later claim Loom refused to cancel or billed you after cancellation, you'll need proof. Screenshot your cancellation confirmation, save the email Loom sends, and note the exact date and time. This becomes critical evidence if you file a complaint with the UAE Consumer Protection Authority or dispute a charge with your bank.

Checklist before and after cancellation

Use this checklist to ensure you've covered all bases and won't face surprises after cancelling.

Before you click cancel

• Identify where you subscribed: Loom website, Atlassian, Apple App Store, or Google Play.
• Download or export any videos you want to keep permanently.
• Check your current billing cycle end date (visible in Workspace Settings or your invoice).
• Screenshot Loom's cancellation and refund policies for your records.
• Confirm you have admin access if using a workspace or team account.
• Note the current date and plan you're cancelling from.

After you cancel

• Save your cancellation confirmation email from Loom (or your app store).
• Verify the final billing date shown in the confirmation.
• Check your bank or credit card statement 1-2 days later to confirm no charge posted.
• Set a phone reminder for your billing cycle end date as a final verification point.
• If you chose not to request a refund immediately, note the 90-day window after which Loom won't consider refund requests.
• If you filed a refund request, follow up if you don't hear back within 7-10 business days.

Why choose stopee for subscription cancellation support

Cancelling SaaS tools shouldn't require a legal degree or customer service battle. Stopee is built to demystify cancellation: we show you exactly how to cancel, what charges you can dispute, and when to escalate to consumer protection authorities. We've compiled guides for hundreds of services like Loom, and we've helped thousands of consumers cancel subscriptions they thought were stuck or non-refundable.

If Loom refuses your cancellation or refund, Stopee provides the UAE consumer law references and escalation points you need to challenge them. If you're unsure whether your reason for cancellation qualifies for an exception, Stopee's editorial team breaks down what Loom's terms actually say versus what misleading marketing claims.

Whether you're cancelling today or you've been overcharged for months, Stopee empowers you with step-by-step instructions, consumer rights context, and confidence that your cancellation will stick. Visit Stopee.com to explore guides for other tools, track your subscription status, and learn how to protect yourself from hidden renewal charges.

Summary: your path to cancelling loom

Cancelling Loom is a one-way trip to the free Starter plan via your account settings. You'll lose paid features at the end of your billing cycle, but your videos remain until then. Refunds are unlikely unless Loom breached its own terms or UAE consumer law protections apply. Check whether you subscribed via Atlassian or an app store; if so, cancel there instead. Back up videos before your plan downgrade. Document everything in case you need to escalate to the UAE Consumer Protection Authority.

Your consumer rights in the UAE are stronger than many realise. If Loom billed you unfairly, hid cancellation options, or refused a legitimate refund request, you have a formal complaint path. Stopee is here to guide you through cancellation and help you understand those rights. Don't let a subscription you don't want drain your budget-cancel with confidence today.