Manage Loom

How to cancel your loom subscription without losing your footage or money

What is loom and why you might want to cancel

Loom is a video messaging and screen-recording platform that lets you capture, annotate, and share videos for training, onboarding, and team communication. If you use Loom for work or education, you record your screen and camera, add annotations in real time, and distribute videos asynchronously so teammates or students can watch on their own schedule. Loom operates a freemium model with a free Starter tier and paid plans (Business and Business + AI) that unlock unlimited recordings, team features, and artificial intelligence enhancements.

You might want to cancel Loom because you've finished a project, switched to a competing tool, found the cost no longer justified, or simply prefer a different workflow. Whatever your reason, canceling a paid subscription should be straightforward and transparent. At Stopee, we help you navigate cancellation with confidence and clarity.

Understanding loom's subscription model

Loom charges on a per-user, per-month basis for its paid tiers. Billing cycles renew automatically unless you cancel before the renewal date. The company offers monthly and annual billing options, with annual plans typically discounted. Your payment method is stored in your account, and Loom will attempt to charge it on the scheduled renewal date if you do not cancel or downgrade before that date.

Why cancellation confusion matters

Subscription services like Loom often make cancellation deliberately difficult because they want to retain paying customers. You may encounter unclear interface labels, hidden settings, or support channels that discourage termination. Stopee exists to cut through that friction and show you exactly where to click, what to expect, and how to protect yourself from unwanted post-cancellation charges.

Loom subscription plans and pricing

Before you cancel, understand what tier you are currently on and what you are paying each month.

Pricing may vary depending on whether you pay monthly or commit to an annual plan (annual subscriptions often offer a modest discount). These figures reflect typical United States pricing as of the most recent update. Always verify your current plan and billing amount in your account settings before you proceed with cancellation.

Should you cancel or downgrade to the free plan

Cancellation and downgrade are two different actions, and which one you choose depends on your goals.

Reasons to downgrade instead of cancel

Downgrading to the free Starter tier stops all recurring charges immediately while preserving your account, recorded videos, and access to basic features. You retain your Loom library and can re-upgrade at any point if your needs change. Downgrade if you want to pause paid service but might return to Loom later, or if you want to keep existing recordings accessible. At Stopee, we often recommend downgrading as the safer choice because it eliminates recurring billing without erasing your video history.

Reasons to fully cancel

Full cancellation closes your account and typically results in data retention policies that may delete recordings after a specified period (check Loom's data retention terms). Cancel if you are switching to a competing platform permanently, no longer need Loom for your workflow, or want to sever all ties with the service. Full cancellation is the nuclear option; downgrade is the safer middle ground.

How to cancel your loom subscription (step-by-step)

Loom only accepts cancellations and downgrades through your online account dashboard. There is no phone line, email cancellation form, or physical mailing address where you can submit a termination request. This guide walks you through the online process and explains what happens after you submit your request.

The cancellation process through your account

1. Log in to your Loom account.
   • Go to loom.com and enter your email and password.
   • If you use single sign-on (SSO) via Google, Microsoft, or another provider, click that option instead.
   • If you have not logged in recently, you may receive a verification link via email; click it and then proceed to log in.
2. Navigate to Workspace Settings.
   • Look for your profile icon or avatar in the top right corner of the dashboard.
   • Click the icon and select Workspace Settings from the dropdown menu.
   • If you do not see Workspace Settings, you may be in a shared workspace; confirm you are logged into the correct account.
3. Open the Plan and Billing tab.
   • Inside Workspace Settings, locate the Plan and Billing or Billing tab in the left navigation.
   • Click it to display your current plan, billing cycle, and renewal date.
4. Click Manage Subscription.
   • On the Plan and Billing page, you will see a button labeled Manage Subscription or Manage Plan.
   • Click this button to open the subscription management interface.
   • Warning: Do not click "Upgrade Plan" or any upsell button; these take you in the wrong direction.
5. Select your action: downgrade or cancel.
   • The interface will show your current plan and offer options to upgrade, downgrade, or cancel.
   • To downgrade to Starter (free), click the Downgrade button next to the Starter tier and follow the prompts.
   • To fully cancel, look for a link or button that says Cancel subscription, Close account, or Delete workspace. This may be at the bottom of the page or behind a "Need help?" section.
   • Pro tip: If you do not see a full cancellation option, Stopee recommends downgrading to Starter instead, which achieves the same goal (stopping charges) without permanently deleting your account.
6. Provide a reason (optional but helpful).
   • Loom often prompts you to select or describe why you are canceling.
   • You are not required to provide a reason, but Loom may use your feedback to improve the product.
   • If you encounter a technical issue or billing problem, note it here so the team understands your concern.
7. Confirm your cancellation or downgrade.
   • Review the summary of charges, refund eligibility, and access terms.
   • Click the final Confirm or Complete Cancellation button.
   • You should receive a confirmation email within minutes. Save this email.

What to expect after you cancel

After you submit your cancellation or downgrade request, your paid access continues through the end of your current billing cycle. If you cancel on the 10th of the month and your billing cycle runs from the 1st to the 30th, you retain full access until the 30th. On the 1st of the next month, your access downgrades to Starter (or your account is closed, if you chose full cancellation), and no new charge appears on your card.

You will receive a confirmation email acknowledging your cancellation. Stopee recommends saving this email in a folder labeled "Cancellations" or forwarding it to a backup address so you have proof of the termination date if a billing dispute arises later.

Refunds and billing rights under US consumer law

Your right to a refund depends on when you cancel, your billing cycle, and whether you have a legitimate dispute with the service.

When you are entitled to a refund

If you cancel before your renewal date, you are not entitled to a refund of the current billing period because you retain access through the end of that period. You are only charged on the next renewal date, and if you cancel before then, no charge occurs. However, if Loom charges you after you cancel, or if you can demonstrate that you canceled within the applicable state's cooling-off period (typically 3 to 5 days from purchase), you have grounds to request a refund under the Restore Online Shoppers Confidence Act (ROSCA) and your state's consumer protection laws.

How to request a refund if you are wrongly charged

If you are charged after cancellation or believe the charge was unauthorized, first check your email confirmation to verify the exact cancellation date. Then contact Loom support through their help center or support form and include:

• Your account email and name.
• The date you submitted your cancellation request.
• The date of the unauthorized charge.
• Your cancellation confirmation email (attach a screenshot or forward it).
• A clear statement: "I request a full refund of the charge on [date] because I canceled my subscription on [date]."

If Loom does not respond within 7 business days or denies your refund, you can file a complaint with the Federal Trade Commission (FTC) at reportfraud.ftc.gov or contact your state's attorney general's office. You also have the right to dispute the charge with your credit card company or bank by initiating a chargeback. Stopee recommends exhausting Loom's internal refund process first, but do not hesitate to escalate if the company ignores you.

Your rights under the federal trade commission act

Section 5 of the FTC Act prohibits unfair and deceptive practices in commerce. If Loom makes cancellation unnecessarily difficult, hides cancellation options, or continues to charge you after you cancel, these practices may violate the law. You have the right to:

• Cancel a subscription with the same ease as you purchased it.
• Receive clear, advance notice of all charges.
• Obtain a refund if the company fails to honor your cancellation request.
• File a complaint with the FTC if the company engages in deceptive or unfair cancellation practices.

The FTC has taken enforcement action against subscription services that bury cancellation links or charge customers after termination requests are submitted. Loom appears to comply with these standards, but if you experience friction, document everything and report it.

Common mistakes to avoid when canceling loom

Canceling a subscription sounds simple, but small missteps can lead to missed deadlines, continued charges, or lost access to your videos. We have seen customers make these mistakes repeatedly.

Mistake 1: canceling too close to your renewal date

If your renewal date is tomorrow and you cancel today, you may still be charged because Loom's billing system processes renewals in batches. To be safe, cancel at least 3 to 5 business days before your renewal date. Check your next renewal date in the Plan and Billing tab and work backward from there.

Mistake 2: confusing downgrade with cancellation

Downgrading to the free tier stops charges but keeps your account open. Full cancellation closes your account and may trigger data deletion after 30 or 60 days (depending on Loom's retention policy). If you downgrade and later upgrade again, your old recordings remain. If you fully cancel, they may be deleted. Be intentional about which action you choose.

Mistake 3: not saving your confirmation email

After you cancel, Loom sends a confirmation email. Do not delete it. Save it in a folder or take a screenshot. If a charge appears on your statement 30 days later and you need to dispute it, this email is your proof that you canceled on time. Stopee strongly advises treating this email as a legal document.

Mistake 4: assuming your account is canceled because you stopped using loom

Inactivity does not cancel a subscription. Even if you have not logged into Loom in six months, your subscription remains active and you will be charged on renewal. You must actively submit a cancellation request through the dashboard. Stopping the use of a service and canceling are not the same action.

Mistake 5: canceling through your payment method instead of loom's dashboard

Some customers attempt to cancel by removing their payment method from their credit card or bank account. This does not cancel the subscription; it only causes Loom's renewal charge to fail. Loom will then mark your account as delinquent, attempt to collect the charge later, and may suspend your access. Always cancel through Loom's official dashboard. Stopee recommends following the steps in this guide rather than trying shortcuts.

Timeline: when your cancellation takes effect

Understanding Loom's cancellation timeline prevents surprises on your statement.

After cancellation: what happens to your recordings and data

Canceling a subscription raises an important question: what happens to the videos you have already recorded and uploaded?

If you downgrade to starter

Your existing recordings remain in your account indefinitely. You can download them, share links to them, or upgrade back to a paid plan later without losing anything. Downgrading is completely reversible.

If you fully cancel

Loom's data retention policy typically allows you to access your account and download your recordings for 30 to 90 days after full cancellation. After that period, Loom may delete all recordings and account data permanently. Check Loom's terms of service or support documentation for the exact retention window. Stopee strongly recommends downloading all critical recordings to your computer before you submit a full cancellation request.

How to download your loom recordings before canceling

1. Log in to your Loom account and go to your library.
2. For each recording you want to keep, click the three-dot menu and select Download.
3. Choose your preferred video format and resolution.
4. Save the file to a secure location on your computer or cloud storage (Google Drive, Dropbox, OneDrive).
5. Repeat for all recordings you consider important.
6. Once all recordings are downloaded, submit your cancellation request.

Avoiding the most common billing traps

Subscription services often employ subtle tactics to retain customers or hide charges. Be aware of these patterns.

Trap 1: auto-renewal without clear reminder

Loom will renew your subscription automatically on your renewal date. Unless you have set a calendar reminder, it is easy to forget. Result: you are charged for another month and do not realize it until you see your credit card statement. Pro tip: Set a phone alarm for one week before your renewal date, check your Plan and Billing page, and cancel or downgrade if you no longer need the service.

Trap 2: billing cycles that do not align with calendar months

If you purchase Loom on the 15th of the month, your renewal date is the 15th of every subsequent month, not the end of the month. You may lose track of the exact date. Document your renewal date in writing or store your confirmation email where you can find it quickly.

Trap 3: hidden upgrade or auto-renewal when syncing payment methods

If you update your payment method in your account settings, always confirm that your subscription plan has not been altered in the process. Some services quietly upgrade you during payment updates. Check your Plan and Billing tab after you add or change a payment method.

Checklist before you cancel

Use this checklist to ensure you have completed all preparatory steps before you submit your cancellation request.

What users say about canceling loom

Consumer reviews and forums reveal common experiences with Loom's cancellation process. Most users report that the online downgrade to Starter is straightforward and effective at stopping charges. Some customers have encountered delayed refunds when they contacted support after being charged post-cancellation, but these disputes were eventually resolved. A minority of users report frustration with Loom's lack of a phone support line, which means you must communicate via email or the help center if a problem arises.

Positive feedback: "Downgrading to the free plan was easy and my videos stayed in my account." Negative feedback: "I canceled but was still charged; it took two weeks and multiple emails to get a refund." These accounts align with broader patterns in the subscription industry. Stopee encourages you to document every action and save all confirmation emails so you have evidence if a dispute emerges.

Comparing loom with alternative platforms

If you are considering canceling Loom, you may be evaluating competitors. Here is a quick comparison of cancellation policies.

Loom's cancellation process is comparable to most competitors. The key differentiator is that Loom retains and eventually deletes recordings after full cancellation, whereas Wistia keeps recordings indefinitely if you downgrade to a free or lower plan. If preserving your video library is critical, downgrading rather than fully canceling is the safer approach with Loom.

How to contact loom if cancellation goes wrong

If you attempt to cancel and encounter an error, or if you are charged after submitting a cancellation request, you have several escalation paths.

Primary contact methods

• Help center: loom.com/help or loom.com/support. Browse articles or submit a support ticket.
• Email support: Typically support@loom.com or the address provided in your confirmation email.
• Billing disputes: Many support tickets include an escalation option for billing issues. Use it.

If loom does not resolve your issue

If Loom support does not respond within 7 business days or denies your refund claim, escalate to:

• Federal Trade Commission: File a complaint at reportfraud.ftc.gov.
• Your state attorney general: Most states have a consumer protection division that investigates subscription billing complaints.
• Your credit card issuer or bank: Initiate a chargeback if Loom refuses to refund an unauthorized post-cancellation charge.

Stopee has documented cases where consumer escalation to the FTC prompted rapid refunds from subscription services that had previously ignored customer requests. Do not assume you are stuck; leverage the consumer protection tools available to you.

Final thoughts: take control of your subscription

Canceling Loom is a three-step process: log in, navigate to Plan and Billing, and submit your downgrade or cancellation request. Your access continues through the end of your billing cycle, and no new charge occurs after that date. If you are charged incorrectly, you have rights under the Federal Trade Commission Act and your state's consumer protection laws.

Stopee has helped thousands of consumers navigate cancellation with confidence. Whether you are downgrading to the free tier or fully closing your account, follow the step-by-step guide above, save your confirmation email, and download any recordings you want to preserve. If a billing dispute emerges, you will have proof that you canceled on time and the documentation to support a refund request. Stopee is here to empower you to take control of your subscriptions and protect your wallet.