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Cancel Loom: The Right Way in Nigeria
How to cancel loom in nigeria and protect your money
What loom is and why nigerians use it
Loom is a video messaging and screen-recording platform that lets you capture, share, and comment on short videos directly from your browser or mobile app. Teams and individuals across Nigeria use Loom for tutorials, project updates, asynchronous feedback, and remote team communication without the need for live calls.
The service has built a strong reputation for simplicity - you record your screen or camera, share a link, and your colleagues watch and comment on their own time. This makes it especially valuable for Nigerian businesses juggling multiple time zones and unreliable internet connections.
Where your loom subscription lives
Your Loom account and billing depend entirely on where you purchased your subscription. If you signed up directly on Loom.com, you manage everything through your web dashboard. If you bought via Apple App Store or Google Play, your subscription lives in those platforms, not in Loom itself. This distinction matters enormously when you cancel - using the wrong method leaves your subscription active and your money flowing.
At Stopee, we've seen hundreds of Nigerians accidentally leave subscriptions running because they deleted the app instead of cancelling the actual subscription. We'll walk you through each method so you avoid that trap.
Why you might cancel loom
Cancelling makes sense if you've moved to a different tool, your team no longer needs asynchronous video messaging, your budget has tightened, or you're consolidating your software stack. Loom's free Starter tier includes basic recording and sharing, so downgrading is an option if you only need core features.
Loom pricing in nigeria and plan options
Understanding Loom's pricing structure helps you decide whether to cancel, downgrade, or stay put.
Current loom plan tiers and costs
Loom publishes pricing in USD on their main website, and your actual charge in Nigerian Naira (NGN) depends on your payment method and current exchange rates at time of billing. The company does not publish localized Nigerian pricing officially, so you'll see charges converted to NGN when you check your billing statement.
| Plan | Best for | Key features |
|---|---|---|
| Starter (Free) | Solo users, light recording | Unlimited recordings, basic sharing, 5-minute max length |
| Standard | Small teams, regular use | Longer videos, comments, custom branding |
| Business | Teams and organisations | Advanced permissions, team management, analytics |
| Enterprise | Large organisations with custom needs | Custom pricing, dedicated support, SSO, compliance tools |
When you should cancel loom (and when you shouldn't)
Cancelling Loom is the right move in specific situations, and we at Stopee want to help you decide clearly.
Strong reasons to cancel
Cancel if your team has switched to a competitor like Wistia, Vidyard, or built-in Slack video features that serve the same purpose. Cancel if your budget has contracted and you're cutting non-essential tools. Cancel if you signed up, rarely used it, and discovered you don't need screen recording in your workflow. Cancel if you've found that your team prefers live Zoom meetings or written documentation over async video.
Also cancel if Loom has raised prices significantly and the new cost no longer fits your budget - there's no shame in re-evaluating subscriptions as your situation changes.
Better alternatives to full cancellation
Before you cancel, check whether downgrading makes sense. Loom's free Starter tier is genuinely usable - you get unlimited recordings and basic sharing, though with a 5-minute length limit. If you only need Loom occasionally, downgrading costs nothing and keeps the option open for future use.
You can also pause usage temporarily and cancel later if your situation changes. Stopee recommends auditing your team's actual usage in the workspace settings before pulling the trigger - you might find that only one person uses Loom, so you could downgrade the team plan and keep a single Standard account.
How to cancel loom on your web account
Cancelling directly on Loom.com is the most straightforward method if you signed up there, and it takes about two minutes.
Step-by-step cancellation on loom.com
- Open your web browser and go to loom.com. Log in with your email and password.
- Pro tip: If you've forgotten your password, use the "Forgot password?" link on the login page and reset it via your email before proceeding.
- Click on your profile icon or name in the top right corner and select Workspace Settings or Settings.
- Look for a gear icon or menu option - the exact label varies slightly depending on your account type (personal vs. team).
- Navigate to the Plan & Billing or Billing section.
- This section shows your current plan, renewal date, and payment method.
- Click on Manage Subscription or View Plans.
- You'll see your active plan highlighted in blue or green.
- Select the option to Downgrade to Starter (free) or Cancel subscription.
- If you cancel, Loom may ask why you're leaving - this feedback is optional but helpful for the company.
- If you downgrade, your account switches to free immediately but keeps your existing videos and workspace.
- Follow the on-screen prompts to confirm your choice.
- Loom sends a confirmation email to your registered address - save this for your records.
- Warning: Cancellation takes effect at the end of your current billing cycle, not immediately. You keep full access until that date.
Important timing note
When you cancel on Loom.com, the change is scheduled but your paid access continues until the end of your billing cycle. If you're on a monthly plan and you cancel on the 15th, you'll keep access until the end of that month. If you're on an annual plan, you'll keep access until the next anniversary date. This is by design - Loom does not offer refunds for early cancellation, so you're getting the full value you paid for.
How to cancel loom if you subscribed via apple or google play
If you downloaded the Loom app and subscribed through the App Store or Google Play, you must cancel through those platforms, not through Loom itself. Many users miss this step and end up with duplicate charges or surprise renewals.
Cancelling loom on iOS (Apple app store)
- Open the App Store app on your iPhone or iPad.
- Do not open the Loom app itself - you need the App Store app.
- Tap your profile icon in the top right corner (usually a circle with your photo or initials).
- You may need to scroll down to find this option.
- Select Subscriptions.
- This shows all active and expired subscriptions tied to your Apple ID.
- Find Loom in the list and tap on it.
- If Loom doesn't appear, your subscription may have already expired or may be tied to a different Apple ID.
- Tap Cancel Subscription or Cancel Free Trial (depending on your status).
- Apple asks if you're sure - tap to confirm.
- Some subscriptions let you downgrade instead of cancel; that option appears if available.
- Check the confirmation screen - it shows when your subscription ends.
- Pro tip: Take a screenshot of the cancellation confirmation for your records, especially if you paid in Nigerian Naira and plan to claim the charge through your bank.
Cancelling loom on android (Google play)
- Open the Google Play Store app on your Android phone or tablet.
- Again, do not open Loom itself - you need the Play Store app.
- Tap your profile icon in the top right corner.
- This usually shows your initial or Google account picture.
- Select Manage my subscriptions or Subscriptions.
- This varies slightly depending on your Android version and Play Store version.
- Find Loom in the list of active subscriptions.
- If Loom is not listed, it may have expired or been purchased under a different Google account.
- Tap on Loom to open the subscription details.
- Review your renewal date and payment method.
- Select Cancel subscription or Unsubscribe.
- Google may offer you a discounted retention offer - you can accept or decline.
- Confirm your cancellation when prompted.
- Save your cancellation confirmation email from Google.
- Warning: Do not delete the Loom app thinking it will cancel your subscription - it won't. Deleting the app leaves your subscription active and eligible for renewal.
What happens to your data and access after you cancel
Cancelling Loom doesn't mean you lose everything - your videos and account remain, but your paid features disappear at the end of your billing cycle.
Your videos and workspace after cancellation
All your recorded videos, transcripts, and comments stay in your Loom account indefinitely. You can still view, download, and share existing videos even after you cancel. Your workspace reverts to the free Starter tier on the day your paid plan expires, which means you lose access to paid features like longer video lengths, advanced permissions, and team management tools.
If you have a team workspace, members lose access to shared videos that were created under the paid plan's higher limits. Stopee recommends downloading or exporting any critical videos before your paid plan ends, especially if your team shared confidential client work or training materials.
Renewal stops immediately
Once you cancel, Loom stops charging you at the end of the current billing cycle. There are no additional surprise charges, no auto-renewal on a hidden plan, and no dormant subscriptions reactivating later. Your credit card or payment method is removed from Loom's system after your final charge.
Refund policy and your money back
Loom's refund policy is strict, and understanding it now helps you decide whether cancellation makes financial sense.
Loom's standard refund rules
Loom does not offer prorated refunds when you cancel early. If you paid for a month and cancel after one week, you don't get a refund for the unused time - your paid access continues until the month ends, and that's your refund in the form of continued access. For annual plans, the same applies: cancellation takes effect at the next renewal date, and you keep access for the entire paid period.
Charges older than 90 days are non-refundable under Loom's billing policy. If you were charged 91 days ago and want your money back, Loom's standard policy does not allow it. However, this is where Nigerian consumer law becomes important.
Refunds for purchases via apple or google
If you subscribed through the Apple App Store or Google Play Store, Apple and Google handle refunds, not Loom. Apple generally allows refunds within 14 days of purchase if you request them through the App Store. Google Play has a similar 14-day window. After 14 days, both platforms rarely reverse charges unless you have a compelling reason (service didn't work, charged twice, unauthorized purchase).
Pro tip: If you bought via Apple or Google and want a refund, contact Apple Support or Google Play Support directly, not Loom. Provide your order number, the date you purchased, and a clear reason for the refund request. Nigerian consumer authorities recognise these policies, and your bank may support a chargeback if the platform refuses.
What to do if loom won't refund you
If Loom refuses a refund and you believe you're entitled to one under Nigerian law, your next step is escalation. The Federal Competition and Consumer Protection Commission (FCCPC) in Nigeria protects consumers from unfair contract terms and misleading billing practices. If Loom failed to clearly disclose its non-refund policy, charged you incorrectly, or continued charging after you cancelled, the FCCPC can investigate your complaint.
Stopee has helped many Nigerian consumers file complaints with the FCCPC and resolve billing disputes with international platforms. Document everything - your cancellation email, screenshots of your billing history, any emails where you asked for a refund - and file a formal complaint at the FCCPC website or through your bank's dispute process.
Your consumer rights in nigeria
Nigerian law gives you specific protections when you buy software or digital services from companies like Loom.
The federal competition and consumer protection act (FCCPA)
The FCCPA is Nigeria's main consumer protection law. It requires companies to be honest about what they're selling, honour their contract terms, and treat you fairly. If Loom misrepresented its features, failed to disclose its non-refund policy clearly, or continued charging you after you cancelled, you have grounds to file a complaint.
The law also protects you from "unfair contract terms" - if Loom's cancellation process is deliberately hidden or made harder than it should be, that's potentially unfair and the FCCPC can order them to change it.
Your rights as a nigerian consumer
You have the right to clear information about what you're buying and how much it costs. You have the right to cancel a subscription service, and companies must make that easy and obvious. You have the right to complain if a company charges you without authorization or continues charging after you cancel. You have the right to dispute charges through your bank, and your bank must take your claim seriously.
Stopee always tells consumers: don't assume you're stuck. Write to Loom, state your case, give them 14 days to respond, and if they refuse, file a complaint with the FCCPC or your bank's fraud department. Many companies reverse charges when they see that a consumer is serious and knows their rights.
Common mistakes that leave you trapped with loom
Cancelling a subscription should be simple, but design choices and user confusion often make it harder than it needs to be. Let's be honest: that frustration is real, and these mistakes are easier to make than you'd think.
Deleting the app instead of cancelling the subscription
This is the most common trap. You download Loom on your phone, sign up for a plan, later delete the app thinking it will stop charging you. Two weeks later, you're charged again. The app and the subscription are separate things - deleting one does nothing to the other. Always cancel through the App Store or Google Play, not by deleting the app.
Cancelling in loom's app instead of the platform store
Some users open the Loom app, find a settings menu, and look for a "Cancel subscription" option. Even if they find one, it doesn't actually cancel if they subscribed via Apple or Google. You must go to the platform's subscription settings, not Loom's internal menu. This confusion is why the instructions above are so specific about which app to open.
Not checking your email for the confirmation
After you cancel, Loom or Apple or Google sends a confirmation email. If you don't receive it, your cancellation may not have gone through. Always check your email (including spam folder) within an hour of cancelling. If there's no confirmation, log back in and verify the cancellation went through. Stopee recommends taking a screenshot of the confirmation screen as a backup.
Cancelling but forgetting when the billing cycle ends
You cancel in the middle of the month but forget that you're still charged until month-end. Weeks later, you see the charge and panic. This isn't a mistake on your part - but it's worth marking your calendar for the cancellation date so you're not surprised by that final charge.
Providing incomplete payment information to fight the charge
If you ask your bank to dispute the charge, give them clear evidence: your cancellation email, screenshots of your subscription settings, the charge amount in NGN, and the date. Half-hearted disputes get rejected. Stopee tells customers to be thorough - your bank is more likely to help if you've done the work.
What to do immediately after you cancel loom
Cancellation is a process, not a one-time action, and the days after you cancel are when problems often surface.
Confirm your cancellation in writing
Take a screenshot of your cancellation confirmation from Loom, Apple, or Google. Save the confirmation email they send you. Write down the date you cancelled, your reason, and the plan that was cancelled. Keep this file for at least one year - if there's a billing dispute later, you'll have proof.
Check your next billing date
Log back into your Loom account (or the App Store/Google Play) within 48 hours and verify that your billing date has changed to "None" or been removed. If your next billing date is still showing, your cancellation may not have gone through. Contact support immediately.
Monitor your payment method
Watch your credit card or bank account for the final charge on the date your paid access is supposed to end. If you're charged again after that date, contact Loom and your bank immediately. Don't wait - the longer you wait, the harder it is to dispute.
Notify your team (if you had a team plan)
If you're cancelling a team plan, tell your colleagues that paid features will disappear on the cancellation date. They may need to download videos, export transcripts, or migrate to another tool. Stopee recommends sending a team-wide message at least one week before the cancellation takes effect.
Checklist for cancelling loom in nigeria
Use this checklist to make sure you don't miss any steps and leave your subscription active by accident.
| Task | Status | Notes |
|---|---|---|
| Identify where you subscribed (Loom.com, Apple App Store, or Google Play) | ☐ | Check your payment method and purchase history |
| Log in to the correct platform (Loom.com, App Store, or Play Store) | ☐ | Do not open the Loom app if you subscribed via Apple or Google |
| Navigate to subscriptions or billing settings | ☐ | Look for "Manage Subscription" or "Plan & Billing" |
| Click "Cancel" or "Downgrade to Starter" and confirm | ☐ | Confirm twice if prompted |
| Take a screenshot of the cancellation confirmation | ☐ | Save this file for at least 12 months |
| Check your email for a confirmation message (check spam folder too) | ☐ | Save this email or screenshot it |
| Write down your cancellation date, plan name, and amount charged | ☐ | This helps if you need to dispute a future charge |
| Check your account 48 hours later to confirm cancellation took effect | ☐ | Verify that your next billing date shows "None" or is removed |
| Monitor your payment method for a final charge on the cancellation date | ☐ | Verify this charge is the last one |
| If charged after cancellation, contact Loom support and your bank immediately | ☐ | Provide your confirmation email and disputed charge amount |
Customer reviews of loom and reasons people cancel
Real Nigerian users share why they cancelled or downgraded Loom, and their feedback reveals patterns.
Why people stick with loom
Users praise Loom for its simplicity - recording and sharing feels intuitive, and the asynchronous video format is genuinely useful for remote teams. The Starter (free) plan is functional and free, so there's no lock-in. The platform handles slow internet reasonably well, which matters in Nigeria.
Why people cancel loom
Common reasons for cancellation include cost (especially when converted to NGN and stacked with other software subscriptions), low actual usage (teams realized they don't use video messaging as much as expected), and switching to competitors like Wistia or Vidyard. Some users find that written documentation or live Zoom calls serve the same purpose at no extra cost. A few reported frustration with Loom's non-refund policy and felt locked in after a disappointing trial.
Nigerian users also mention that, for one-off or occasional use, Loom's free Starter tier is sufficient - there's no need to pay for premium features if you only record a few videos per month.
Contact loom if your cancellation fails
If your cancellation doesn't go through or you're still being charged after you cancelled, here's how to reach Loom's support team.
Loom's support contact details
Email: Support requests can be submitted through Loom's official help centre at support.loom.com. You can also email support queries to their general support inbox, though response times vary.
Web support: Log into your Loom account, go to Settings, and look for a "Help" or "Contact Support" link. This routes your message directly to Loom's support team.
Phone: Loom does not offer phone support for general consumers, though enterprise customers may have dedicated support.
Mailing address (if you need to escalate): Loom Inc. is headquartered in San Francisco, California, USA. For serious billing disputes or legal matters, you may need to correspond with their legal team. A DOS-registered address for Loom, Inc. exists in New York state, though this may correspond to a different entity within the company structure. Contact Loom's main support email and ask for the correct address to mail a formal dispute letter.
If Loom's support doesn't resolve your issue within 14 days, escalate to the Federal Competition and Consumer Protection Commission (FCCPC) in Nigeria. File a formal complaint outlining your cancellation attempt, the date, and any charges you believe are unjust. The FCCPC can pressure international companies to honor refunds or cancellation requests.
Final thoughts and next steps
Cancelling Loom is straightforward once you know which platform holds your subscription and follow the right steps. The biggest risk is making the app-deletion mistake or cancelling in the wrong place - but the instructions above protect you from that. Keep your confirmation emails, watch for that final charge, and don't hesitate to dispute if something goes wrong.
Remember: Nigerian law is on your side. If Loom misled you about refunds, failed to cancel properly, or charged you after you cancelled, you have grounds to complain and claim your money back. Stopee has helped thousands of Nigerian consumers cancel unwanted subscriptions, dispute unfair charges, and reclaim money from tech companies. If you get stuck, Stopee's consumer advocacy resources and step-by-step guides are free and designed exactly for situations like this. You have rights, you have options, and you're not powerless against automatic renewals or hidden charges.