Manage Mynetdiary

How to cancel MyNetDiary in australia and avoid surprise charges

What MyNetDiary is and why you might want to cancel

MyNetDiary is a freemium nutrition and weight-tracking service that helps you log meals, monitor macronutrients, and sync data with wearable devices. The app offers a free tier for basic food tracking, but premium subscriptions unlock advanced features including detailed nutrient analysis, wearable integration, and AI-powered meal recognition. Most Australian users access MyNetDiary through mobile apps or the web platform, and subscriptions renew automatically each month or year unless you actively cancel.

You might be considering cancellation because renewal charges caught you off guard, you no longer use the tracking features, or you've found a competing service that suits your needs better. Whatever your reason, understanding the cancellation process and your consumer rights will help you exit cleanly and protect your wallet from unexpected debits.

How MyNetDiary pricing works in australia

MyNetDiary offers multiple subscription tiers and billing options through both app stores and direct purchase channels. Australian users typically see monthly and annual premium plans, with pricing varying based on where you subscribe.

Pro tip: Check your bank or credit card statement to identify whether your subscription was billed through an app store or directly by MyNetDiary. This determines which cancellation process applies to you and which organisation handles any refund request.

Why you should act now if you want to cancel

MyNetDiary's terms state that subscriptions auto-renew and fees are generally non-refundable. The service charges your payment method at the start of each billing period, often within 24 hours before your subscription period ends. If you miss the cancellation window, you will be charged for the next period without a proration credit for unused days. Stopping the charge before renewal is far simpler than requesting a refund after the fact.

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Your consumer rights and what australian consumer law says about subscriptions

Australian Consumer Law protects you in subscription disputes, even when a company's terms say otherwise. Understanding these rights gives you leverage if MyNetDiary refuses to cooperate or if something goes wrong.

Australian consumer law and subscription cancellations

The Australian Consumer Law, enforced by the Australian Competition and Consumer Commission (ACCC), creates rights that cannot be overridden by a company's terms and conditions. These protections apply to digital services like MyNetDiary subscriptions purchased by Australian consumers, regardless of where the company is based.

You have the right to cancel a subscription within 14 calendar days of purchase or renewal if you change your mind, as long as you notify MyNetDiary within that window. This applies even if the company's terms say otherwise. Additionally, if MyNetDiary misrepresented the service (for example, claiming features you cannot access, or failing to deliver the tracking accuracy promised), you may be entitled to a refund under the consumer guarantees for services.

If you experience continued unwanted charges after cancelling, the service is defective (for instance, the app consistently crashes or features do not work as described), or MyNetDiary refuses to honour a valid cancellation, you can lodge a complaint with the ACCC. The ACCC takes subscription disputes seriously and has pursued companies that engage in unfair billing or dark patterns.

What the ACCC expects MyNetDiary to do

The ACCC requires subscription services to make cancellation at least as easy as sign-up. MyNetDiary must offer a straightforward cancellation method via your account settings-not via email, phone call, or postal mail. The company must also send you a confirmation of cancellation and confirm that no further charges will occur after the current billing period ends.

If MyNetDiary makes cancellation deliberately difficult, requires you to call a premium phone line, or redirects refund requests to a third party without assisting you, those are potential ACCC violations. Stopee recommends documenting all cancellation attempts and keeping records of any refusal or delays, as this evidence is valuable if you escalate to the ACCC.

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How to cancel MyNetDiary depending on where you subscribed

Your cancellation method depends on whether you purchased through an app store or directly from MyNetDiary. Follow the steps that match your subscription source.

Cancelling if you subscribed through apple app store

Apple handles billing and refunds for subscriptions purchased through the App Store on iPhone or iPad. You cancel via Apple's own settings, not through the MyNetDiary app itself.

1. Open the Settings app on your iPhone or iPad.
   • If you use another device, open the App Store app instead and tap your profile icon in the top right corner, then skip to step 3.
2. Scroll down and tap Subscriptions (on older iOS versions, you may need to tap iTunes & App Store, then Apple ID, then View Apple ID, then Subscriptions).
   • You may be prompted to authenticate with Face ID, Touch ID, or your Apple ID password.
3. Find MyNetDiary in the active subscriptions list and tap it.
   • If the app does not appear, it may have already been cancelled or the subscription may have expired.
4. Tap Cancel Subscription (or the equivalent option-exact wording varies by iOS version).
   • Do not select Pause Subscription if you want to stop charges entirely; Pause only delays the renewal for a few months.
5. Follow the on-screen prompts to confirm your cancellation.
   • Apple will ask why you are cancelling; your response is optional but may help Apple assess the service.
6. Wait for a confirmation message. Apple will send you an email confirmation shortly after.
   • Check your email inbox and spam folder for the confirmation receipt.

Warning: Deleting the MyNetDiary app from your device does not cancel your subscription. You must follow the steps above through the Settings app or App Store to stop renewals.

Pro tip: Cancel at least 24 hours before your next renewal date. Apple processes cancellations quickly, but if you wait until the day of renewal, charges may have already posted.

Cancelling if you subscribed through google play

Google Play manages subscriptions purchased on Android devices. Cancel directly through the Google Play app or website.

1. Open the Google Play app on your Android device.
   • Alternatively, visit play.google.com on a web browser and sign in with your Google account.
2. Tap your profile icon in the top right corner, then select Payments and subscriptions, then Subscriptions.
   • On the web version, the menu is located in the top left; tap the three horizontal lines (hamburger menu) and navigate to Manage subscriptions.
3. Find MyNetDiary in your active subscriptions list and tap it.
   • If you subscribed via the web or another device, the subscription may appear here as well.
4. Tap Cancel subscription (the button text may vary slightly depending on your Android version).
   • Google will present a cancellation survey; answering it is optional.
5. Confirm your cancellation when prompted.
   • Google will show a final confirmation screen stating when your access ends.
6. Verify your email for a cancellation confirmation from Google.
   • Allow up to 24 hours for the confirmation to arrive.

Warning: Uninstalling the MyNetDiary app will not cancel your Google Play subscription. You must cancel through the Google Play app or website.

Pro tip: Google Play refunds are easier to request than MyNetDiary direct refunds. If you were charged within the last 48 hours, you can request a refund directly through Google Play before cancelling, and Google will often honour it automatically.

Cancelling if you subscribed directly through MyNetDiary's website

If you paid MyNetDiary directly (by credit card, debit card, or PayPal through their own website), cancel through your account page on the MyNetDiary web platform.

1. Visit the MyNetDiary website and log in to your account using your email and password.
   • If you have forgotten your password, click Forgot password on the login page and follow the reset process.
2. Navigate to your Account Settings or Member Area (typically found by clicking your profile icon or a menu link labelled Account, Settings, or Subscription).
   • Look for a section titled Subscription, Billing, Premium, or Plans.
3. Locate your active subscription and select the option to Manage or Cancel Subscription.
   • Do not delete your entire account unless you want to lose access to your food diary history and cannot recover it later.
4. Read any final information MyNetDiary presents about what will happen after cancellation (for example, reverting to free tier access).
   • Clarify the exact end date of your current billing period.
5. Click Confirm Cancellation or the equivalent button to complete the process.
   • Take a screenshot of the confirmation screen for your records.
6. Check your email inbox for a cancellation confirmation from MyNetDiary within 24 hours.
   • If you do not receive confirmation within 48 hours, contact MyNetDiary support to verify the cancellation was processed.

Pro tip: Before cancelling, download your food diary data if you wish to keep it. MyNetDiary may allow you to export your history through an export function in the Account Settings menu.

Cancelling if you subscribed via the MyNetDiary mobile app (direct in-app purchase)

Some users purchase directly through the MyNetDiary app using the company's own billing system (not Apple or Google). In this case, cancel through your account within the app itself or via the MyNetDiary website.

1. Open the MyNetDiary app and log in if prompted.
   • If you are already logged in, proceed to your account menu.
2. Find the Account, Settings, or Member Area menu within the app (usually a gear icon or profile icon at the bottom or top).
   • Look for a Subscription, Premium, or Billing section.
3. Select Manage Subscription or Cancel Subscription from the menu.
   • If the option is not visible in the app, log in to the MyNetDiary website instead and follow the direct web cancellation process outlined above.
4. Confirm your cancellation and note the final date of service.
   • Screenshots are your proof if there is a billing dispute later.
5. Verify your email for a confirmation receipt from MyNetDiary.
   • Follow up with MyNetDiary support if you do not receive confirmation within 48 hours.

Warning: If MyNetDiary's in-app cancellation option is missing or broken, contact their support team immediately. A non-functional cancellation interface violates ACCC requirements and is grounds for complaint.

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What happens after you cancel MyNetDiary

Knowing what to expect after cancellation prevents confusion and helps you spot any billing errors. Here is the timeline and what you should monitor.

Access and timeline after cancellation

Once you cancel, MyNetDiary will honour your current billing period. You keep access to premium features until the end of that period, then the app reverts to free tier access. No further charges will occur after your current period ends.

For example, if you have a monthly subscription and you cancel on the 15th of a 30-day cycle, you retain premium access until the 30th. Your account will downgrade to free on day 31. Annual subscriptions follow the same rule: you cancel and keep premium access through the end of the full year.

Pro tip: If you want to preserve your food diary after reverting to free tier, use your account settings to download or export your data before the cancellation takes effect. After downgrade, some advanced analytics or historical data may be hidden.

Monitoring for unexpected charges

Check your bank statement or credit card statement in the 5 to 10 days following your expected renewal date. You should see no charge from MyNetDiary or the relevant app store. If a charge appears after cancellation, note the date and amount immediately.

If an unwanted charge posts, act quickly. You have 120 days under Australian Consumer Law to dispute a billing error or unwanted transaction. Contact your bank or credit card company and initiate a chargeback or dispute. Simultaneously, contact MyNetDiary support with evidence of your cancellation (screenshots, confirmation emails) and request a refund.

Warning: Do not ignore unexpected charges. Banks process disputes faster if you report them within 30 days, and evidence matters. Keep all cancellation confirmations and any related emails.

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Refund eligibility and how to request a refund from MyNetDiary

MyNetDiary's published terms state that subscriptions are non-refundable and fees are not prorated if you cancel mid-cycle. However, Australian Consumer Law and the app store refund policies create exceptions, and you may be entitled to a refund in specific circumstances.

When you can request a refund

You can pursue a refund if any of the following apply:

• You cancelled within 14 calendar days of purchase or renewal (Australian Consumer Law 14-day cancellation right).
• The subscription was charged without your authorisation.
• The service is not as described (for example, features are missing, the food database is outdated, or the app consistently malfunctions).
• You were charged after cancellation due to a system error.
• Apple or Google automatically refunded a charge and MyNetDiary refused to honour the refund (causing a double-charge scenario).

How to request a refund from an app store

If you subscribed through Apple App Store or Google Play, request a refund from the app store first. The store provider controls refund decisions and often honours them without needing MyNetDiary's approval.

Requesting a refund from Apple:

1. Visit reportaproblem.apple.com and sign in with your Apple ID.
   • Alternatively, open the Settings app, go to iTunes & App Store, tap your Apple ID, tap View Apple ID, then navigate to Purchase History and find MyNetDiary.
2. Find the MyNetDiary charge you want to dispute and select Report a Problem.
   • Apple displays your purchase history with dates and amounts.
3. Choose a reason for the refund request (for example, Accidental Purchase, Does Not Match Description, or No Longer Needed).
   • Select the most accurate reason; "No Longer Needed" works for change-of-mind refunds within 14 days.
4. Submit your request with any supporting details you want to add.
   • Mention the cancellation date and that you were charged after cancelling, if applicable.
5. Apple will review and respond within 24 to 48 hours via email.
   • Many Apple refund requests are approved automatically, especially within the 14-day window.

Requesting a refund from Google Play:

1. Open the Google Play app and navigate to Manage subscriptions, then find MyNetDiary.
   • On the web, visit play.google.com, log in, and navigate to Subscriptions.
2. Tap the MyNetDiary subscription, then scroll down and select Refund or Report a Problem.
   • The exact button label depends on how recently you were charged (Google allows refunds up to 48 hours after billing).
3. Select the reason for your refund request and provide any additional details.
   • Google accepts "Changed my mind" for recent charges or "Accidental purchase" for double-charges.
4. Submit your request and wait for an email response.
   • Google typically responds within 24 hours; recent refunds (under 48 hours) are often approved automatically.

Pro tip: App store refunds are faster and more likely to succeed than requesting a refund directly from MyNetDiary. Always try the app store first if you subscribed via Apple or Google.

Requesting a refund directly from MyNetDiary

If you subscribed directly through MyNetDiary's website or cannot get a refund from the app store, contact MyNetDiary support.

1. Log in to your MyNetDiary account and locate the Support or Contact Us link (usually in the footer of the website or in the app settings menu).
   • Note the support email address or any ticketing system available.
2. Send a clear, polite email to MyNetDiary support requesting a refund. Include:
   • Your account email address.
   • The date you cancelled the subscription.
   • Screenshots of your cancellation confirmation and your bank statement showing the charge date.
   • A brief explanation of why you are requesting a refund (within 14 days of renewal, service not as described, etc.).
   • The date and amount of the charge.
3. Send the email and wait for a response. Set a 10-day deadline in your mind; if you do not hear back, follow up.
   • Keep copies of all emails and support tickets.
4. If MyNetDiary refuses to refund or ignores you, escalate to the ACCC or your payment provider (bank or credit card company).
   • Mention in your escalation that you gave MyNetDiary 10 days to respond without success.

Warning: Do not be discouraged if MyNetDiary's first response says "non-refundable per terms." You have statutory rights under Australian Consumer Law that override their terms. Push back politely but firmly, citing your 14-day cancellation right or the service-not-as-described argument if it applies.

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Common mistakes to avoid when cancelling MyNetDiary

Cancelling a subscription sounds simple, but small oversights can lead to missed deadlines, surprise charges, or confusion about refund eligibility. We understand this is frustrating, so here are the pitfalls Stopee has seen users hit repeatedly-and how you can sidestep them.

Mistake 1: deleting the app instead of cancelling the subscription

Removing the MyNetDiary app from your phone does nothing to stop the subscription. Many users assume that uninstalling ends the service, then are shocked by a renewal charge weeks later. The app and the subscription are separate; you must cancel the subscription through Settings (Apple), Google Play, or the MyNetDiary website, not by deleting the app.

Mistake 2: missing the 24-hour renewal window

MyNetDiary typically charges within 24 hours before your subscription period ends. If you wait until the morning of renewal, the charge may have already posted overnight. Cancel at least 2 to 3 days before your renewal date to be safe.

Mistake 3: pausing instead of cancelling (Apple users)

Apple offers a Pause Subscription option that delays renewal for a few months. If you select Pause instead of Cancel, your subscription will restart automatically after the pause period ends, and you will be charged. If you are done with MyNetDiary permanently, always choose Cancel, not Pause.

Mistake 4: assuming app store cancellation refunds you automatically

Cancelling through Apple App Store or Google Play stops future charges but does not automatically trigger a refund for the last charge unless you are within 48 hours (Google) or explicitly request a refund through the app store's refund portal. Always submit a separate refund request if you want money back for a charge that has already posted.

Mistake 5: not verifying cancellation with a screenshot

After cancelling, take a screenshot of the confirmation screen or save the confirmation email. If a charge disputes arises later, your bank or the ACCC will ask for proof that you cancelled. A screenshot of the cancellation confirmation is far stronger than your word alone.

Mistake 6: contacting only MyNetDiary support and giving up

If MyNetDiary support ignores you or refuses a refund you believe you are entitled to, escalating to the ACCC or your payment provider is your right. Do not assume the company's initial refusal is final. Stopee encourages you to escalate if you have evidence of a legitimate claim (the 14-day refund right, service not as described, unwanted charges after cancellation, etc.).

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Your cancellation checklist for MyNetDiary

Use this checklist to ensure you cancel cleanly and have evidence if a dispute arises later.

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What users say about cancelling MyNetDiary

User reviews and support forum posts reveal patterns worth noting before you commit to cancelling-or if you are already frustrated with the process.

Common complaints

• Unexpected renewal charges despite attempting to cancel (often because cancellation was not processed correctly or the user deleted the app instead of cancelling the subscription).
• Difficulty obtaining refunds for renewed subscriptions, with MyNetDiary support redirecting customers to Apple or Google without clear instructions.
• Differences in refund outcomes depending on whether the purchase came via an app store or direct billing, causing confusion about where to submit refund requests.
• Variable support response times, with some users waiting 2 to 3 weeks for a refund decision.

Positive feedback on the service itself

Users consistently praise MyNetDiary's food database (particularly comprehensive coverage of Australian grocery items), tracking accuracy for macronutrients and micronutrients, and reliability of the wearable sync feature. Many who cancel do so because they have finished their weight loss journey, not because the app failed them. Stopee emphasises that MyNetDiary is a quality service; the cancellation friction is the issue, not the product itself.

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Key takeaway: when to keep MyNetDiary and when to cancel

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Summary and next steps

Cancelling MyNetDiary is straightforward if you know which platform you used and follow the correct steps. The key is acting before your renewal date, taking a screenshot of the confirmation, and monitoring your bank statement afterward. If MyNetDiary charges you again after cancellation or refuses a legitimate refund, you have consumer protections under Australian Consumer Law and can escalate to the ACCC or your payment provider. Stopee has helped thousands of consumers cancel subscriptions safely and recover unwanted charges by understanding their rights and documenting every step of the process.

Start cancelling today by identifying your subscription source (Apple, Google Play, or MyNetDiary direct) and following the steps above. If you encounter resistance or unexpected charges, Stopee encourages you to escalate your case to the ACCC-you have rights, and persistence matters. Document everything, keep your screenshots, and remember that a company's terms and conditions cannot override Australian Consumer Law.

Need more guidance or have a billing dispute? Stopee can help you navigate subscription cancellations, interpret your consumer rights, and draft escalation letters to companies and regulators. Visit Stopee.com to explore resources for cancelling hundreds of Australian services, from streaming platforms to subscription boxes. Stopee is your advocate-use us.