Manage Mynetdiary

How to cancel mynetdiary and reclaim your money in canada

What mynetdiary is and why you might want to leave

Mynetdiary is a nutrition and calorie-tracking platform available on web and mobile devices. It offers both free and premium subscription options, with features like a comprehensive food database, barcode scanning, exercise logging, and detailed macro and micronutrient analytics. Many Canadians use it to monitor their dietary intake and fitness progress.

You may decide to cancel for several reasons: the app no longer fits your lifestyle, you've found a better alternative, the cost no longer justifies your usage, or you simply want to pause your subscription. Whatever your reason, Stopee is here to guide you through the cancellation process step by step.

When cancellation makes sense

If you're paying for premium features but rarely log meals, or if you've achieved your health goals and no longer need daily tracking, cancellation is a smart financial move. You should also cancel if you've switched to a competitor app or if the service no longer delivers value. Stopee encourages you to evaluate your subscription at least quarterly to ensure you're not paying for services you don't use.

The cost of staying subscribed

Mynetdiary charges vary depending on your plan, from promotional rates as low as $2.50 CAD to annual subscriptions and one-time lifetime purchases at $89.99 CAD. Over time, even modest monthly fees add up. Cancelling before your next renewal date ensures you stop the charges immediately.

Your consumer rights in canada and what protection you have

Canadian consumer protection laws give you specific rights when it comes to digital subscriptions and automatic renewals.

Federal and provincial protections

Under the Competition Act and provincial consumer protection legislation (including Ontario's Consumer Protection Act and Quebec's Law on the Protection of Consumers), sellers must clearly disclose subscription terms, renewal dates, and cancellation methods before you purchase. If Mynetdiary failed to make these terms obvious, or if renewal notices were unclear or sent too close to the renewal date, you may have grounds to dispute charges.

Many provinces also enforce cooling-off periods for online purchases, typically 14 days from purchase, during which you can request a refund without penalty. This protection applies even if Mynetdiary's terms state otherwise, because consumer law overrides unfair contract terms.

How stopee can help you understand your rights

If Mynetdiary refuses to refund you or makes cancellation deliberately difficult, Stopee recommends documenting everything: your account email, billing dates, cancellation requests, and any responses. This evidence helps when you escalate to your provincial consumer protection office or ombudsman. Stopee has helped thousands of Canadians navigate these disputes by providing clear guidance on what the law actually permits.

Cancellation methods: which platform you used matters

Your cancellation process depends on where you subscribed to Mynetdiary.

Cancelling directly through mynetdiary's website

This is the fastest and most straightforward method if you signed up directly on Mynetdiary's website or through their web app. Follow these steps:

1. Open Mynetdiary.com in your web browser
2. Sign in with your account email and password
3. Navigate to your Account settings in the member section
4. Look for a "Subscriptions," "Billing," or "Cancel Membership" option
5. Click the cancellation form and follow the prompts to confirm cancellation
6. You will receive a cancellation confirmation email within minutes
   • Pro tip: Screenshot or forward this confirmation email to your personal inbox for your records
7. Your access to premium features will remain active until the end of your current paid period

Cancelling an apple app store subscription

If you subscribed through Apple (whether on iPhone, iPad, or Mac), you must cancel through your Apple account, not within the Mynetdiary app itself. Apple handles all billing and renewals for App Store purchases.

1. On your iPhone or iPad, open the Settings app
2. Tap your name at the top of the screen
3. Tap "Subscriptions"
4. Find and tap "Mynetdiary"
5. Tap "Cancel Subscription"
6. Confirm the cancellation
   • Warning: Do not simply delete the Mynetdiary app. This does not cancel your subscription and you will be charged at renewal
7. Your paid access continues until your current billing period ends

On Mac, navigate to System Settings > [Your Name] > Subscriptions, then find and cancel Mynetdiary the same way.

Cancelling a google play subscription

If you subscribed through the Google Play Store (on Android or web), Google manages your billing and you must cancel through Google, not within Mynetdiary.

1. Visit play.google.com on your computer or open the Google Play app on Android
2. Tap your profile icon in the top right corner
3. Select "Payments and subscriptions"
4. Choose "Subscriptions"
5. Tap "Mynetdiary"
6. Select "Cancel subscription"
7. Follow Google's prompts to confirm
   • Pro tip: Google allows you to pause a subscription for up to 3 months instead of cancelling outright, which is useful if you think you might return

Cancelling by registered mail (Canada post)

If you prefer a paper trail or if online methods fail, you can cancel by registered mail with signature confirmation (Recommandé A/R in Quebec, registered mail in other provinces). This method provides legal proof of your cancellation request.

1. Gather the following information:
   • Your account email address
   • Your purchase receipt or order number
   • Your full name
   • A clear statement: "I request immediate cancellation of my Mynetdiary subscription"
2. Write a brief letter including all the above information
3. Mail it via Canada Post registered mail (with signature confirmation) to Mynetdiary's address (see Address section below)
4. Request a cancellation confirmation from Mynetdiary in your letter
5. Keep the Canada Post receipt and tracking number for your records
   • Pro tip: Registered mail costs approximately $12-16 CAD but provides undeniable proof of delivery, which is valuable if a dispute arises
6. Mynetdiary must respond within 5-10 business days with written confirmation

Mynetdiary pricing and plan breakdown

Understanding what you're paying for helps you decide whether cancellation is the right choice.

If you're on a monthly plan, cancelling immediately stops future charges. If you're on an annual plan, your premium access continues until the paid year ends, then reverts to the free tier. Stopee recommends tracking your renewal date (usually shown in your account settings) so you never miss the cancellation window.

What happens after you cancel mynetdiary

Cancellation doesn't erase your data or history overnight.

Your account and data after cancellation

Once you cancel, your Mynetdiary account remains in your login history. Your meal logs, workout records, and weight tracking data stay stored in your account indefinitely. You can still log in and view your free tier features, but premium tools (like advanced macro breakdowns, nutrition reports, or recipe customization) become unavailable once your paid period expires.

Your premium access continues until the end of your current billing cycle. For example, if you cancel mid-month on a monthly plan, you retain access until your next billing date. After that, you move to free features only.

Disabling auto-renewal

Cancellation stops automatic renewal, meaning Mynetdiary will not charge you again after your current paid period. You do not owe any overage fees or early termination charges, even if you cancel months before your annual plan expires.

Reactivating your subscription later

If you change your mind, you can resubscribe anytime by returning to your account settings on Mynetdiary's website or re-downloading the app. You will not lose your historical data. However, Stopee advises you to be intentional about resubscription and only restart if you genuinely plan to use the premium features regularly.

Refunds: what you can expect from mynetdiary

Mynetdiary's refund policy is strict, but Canadian law may override it in certain circumstances.

Mynetdiary's stated refund policy

According to Mynetdiary's Terms of Use, all subscription fees are non-refundable. The company does not issue credits for unused portions of a subscription, partial months, or lifetime purchases. This policy applies to direct purchases on their website.

Refunds for apple and google purchases

If you subscribed through the Apple App Store or Google Play, Mynetdiary does not process refunds directly. Instead, you must request a refund from the platform itself:

• Apple: Visit reportaproblem.apple.com, find your Mynetdiary purchase, and select "Report a Problem." Explain why you want a refund (e.g., unauthorized charge, dissatisfaction). Apple reviews requests within 24-48 hours. Refunds for subscriptions within 14 days of purchase are more likely to be approved.
• Google Play: Open the Google Play app, navigate to your subscriptions, select Mynetdiary, and tap "Manage subscription." Then select "Cancel subscription" or "Report problem." Google grants refunds within 48 hours if requested within 14 days of the charge.

When you have grounds to dispute charges

Canadian consumer law allows you to challenge Mynetdiary's non-refund policy if:

• Renewal terms were not clearly disclosed before you paid
• Renewal reminders were sent too close to the renewal date (less than 15 days notice)
• You were never given an easy cancellation method
• The charge appears unauthorized or duplicate

Pro tip: If Mynetdiary refuses a reasonable refund request, contact your provincial consumer protection office or file a chargeback with your bank or credit card company. Stopee has guided consumers through chargebacks when companies ignore refund requests, and regulators often side with consumers when disclosure was inadequate.

Common cancellation mistakes and how to avoid them

Cancelling seems simple, but small oversights can leave you paying longer than necessary.

Deleting the app without cancelling the subscription

This is the most frequent mistake. Removing Mynetdiary from your phone does absolutely nothing to your subscription or billing. Your account remains active and auto-renewal continues until you explicitly cancel through the account settings or platform (Apple/Google). Stopee strongly urges you to cancel before you delete the app.

Cancelling on mynetdiary's website when you subscribed through apple or google

If you signed up through the App Store or Google Play, cancelling only on Mynetdiary's website will not stop the platform's charges. You must cancel through the platform itself. Check your original receipt or your account settings to confirm where you subscribed, then cancel there.

Not tracking your renewal date

If you delay cancellation, you may accidentally trigger another billing cycle. Note your renewal date from your account settings or email receipt and set a phone reminder 5 days before renewal. This buffer gives you time to cancel if you still want to.

Ignoring cancellation confirmation emails

Always save the confirmation email you receive after cancelling. If Mynetdiary charges you again and claims you never cancelled, this email is your proof. Stopee recommends forwarding confirmations to a folder you can easily search later.

Assuming a pause is the same as cancellation

Some services offer pause options instead of cancellation. If Mynetdiary allows pausing, clarify whether pausing stops auto-renewal or merely suspends access. If it does not stop auto-renewal, cancellation is the safer choice.

Your cancellation checklist

Use this checklist to ensure you cancel correctly and protect yourself:

• Confirm where you subscribed (Mynetdiary.com, Apple, or Google)
• Log into the correct account (email matching your subscription)
• Navigate to Account settings or Subscriptions
• Locate and click the Cancellation or Cancel Subscription button
• Confirm cancellation when prompted
• Save or screenshot the cancellation confirmation
• Forward the confirmation email to your personal email
• Note the date your premium access ends (shown in confirmation)
• Set a phone reminder for 1 day before access ends
• Verify 3-5 days later that no new charge appears on your card or statement
• Delete the app only after confirming cancellation (optional)

Should you keep your mynetdiary subscription or cancel?

This comparison table helps you decide whether premium features justify the cost.

Contacting mynetdiary and escalating if needed

If you encounter trouble cancelling or believe your cancellation request was ignored, contact Mynetdiary directly and escalate to regulators if necessary.

Mynetdiary contact information

For all cancellation inquiries and complaints, reach out to Mynetdiary's customer support team via:

• Email: support@mynetdiary.com
• Website contact form: Visit mynetdiary.com/contact
• Registered mail (Canada): Send your cancellation letter to:
  Mynetdiary Customer Service
  (Contact address to be confirmed on their website or support page)
  Include your account email, purchase details, and cancellation request.

Pro tip: Always email support with screenshots of your cancellation attempts. This creates a paper trail and shows you acted in good faith.

Escalating to provincial regulators

If Mynetdiary does not respond within 10 business days or refuses a legitimate refund or cancellation request, escalate to your provincial consumer protection office:

• Ontario: Service Ontario Consumer Protection (1-800-889-9768)
• Quebec: Office de la protection du consommateur (1-800-463-2463)
• British Columbia: Consumer Protection BC (1-888-564-9963)
• Alberta: Fair Trading Act Helpline (1-877-427-4088)
• Other provinces: Contact your provincial Ministry of Consumer Affairs

Stopee advocates for your rights and recommends providing regulators with documentation: your account email, billing records, cancellation requests, Mynetdiary's responses (or lack thereof), and any dispute with your bank or credit card company. Regulators take dark patterns (deliberately difficult cancellation) seriously and often mandate refunds or suspend non-compliant companies.

Final thoughts: take control of your subscriptions today

Cancelling Mynetdiary is straightforward when you know the right steps and avoid common pitfalls. Whether you signed up directly, through Apple, or through Google, this guide has shown you exactly how to cancel without delays or surprise charges.

Remember: your cancellation confirmation is proof. Save it. If a charge appears after you cancel, dispute it with your bank immediately and reference Canadian consumer protection law. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by following these exact steps and knowing their rights.

Take action today. Check your subscription status, note your renewal date, and cancel before the next billing cycle if you've decided Mynetdiary no longer serves you. Your wallet will thank you, and Stopee is here to support you every step of the way.