Manage Dimple Contacts

How to cancel dimple contacts and protect your refund rights in australia

What dimple contacts is and why you might need to cancel

Dimple Contacts is a direct-to-consumer subscription service that delivers daily contact lenses straight to your door in Australia. The brand operates on a simple premise: you choose a recurring shipment cycle (monthly or quarterly), and they charge your card automatically every billing period. The lenses are manufactured to global standards and positioned as an affordable alternative to traditional optical retail channels.

If you've started a trial, committed to a subscription, or simply want to stop future charges, you need a clear cancellation strategy. Understanding how their billing works and where the cancellation button lives will save you frustration and protect your wallet.

Who dimple contacts serves

Dimple targets daily contact lens wearers who want predictable costs and hands-off convenience. Their 10-day paid trial (shipping costs A$6) converts automatically to a paid subscription unless you cancel it. That automatic conversion is a common trap, and Stopee helps thousands of Australians navigate exactly this scenario every month.

Why cancellations matter

Contact lenses are a consumable, which means refund expectations are lower than for durable goods. However, Australian Consumer Law still protects you if lenses are faulty, unsafe, or unsuitable for their purpose. Knowing your rights before you contact Dimple will make the difference between a quick cancellation and a frustrating back-and-forth.

Dimple contacts pricing and subscription plans

Your costs depend entirely on which plan you choose and whether you're on a trial or active subscription.

The trial is the entry point for most customers. You pay A$6 to test 10 pairs of lenses, but Dimple will automatically charge your card for the next subscription (usually the monthly plan at A$53) approximately two weeks after your trial order unless you cancel first. This automatic transition is where many customers are caught off guard.

Hidden costs and billing gotchas

Dimple charges your card on a fixed schedule tied to your chosen cadence. If you order on the 15th of the month and choose monthly billing, expect a charge every 15th. Cancellation stops future charges but does not refund money already taken. If your card is charged on the 14th and you cancel on the 16th, that charge stands.

Watch out for payment method failures too. If your card is declined, Dimple may send reminder emails or retry the charge. If you've already decided to cancel, update your payment details or request cancellation in writing to avoid confusion.

Why you might want to cancel dimple contacts

Real customer feedback shows a pattern of reasons to step away from the service.

Common reasons users cancel

Comfort issues top the list: multiple reviewers report burning sensations, dryness, or poor fit within the first few days of wear. If the lenses don't suit your eyes, no price discount makes up for discomfort. Other users cite delivery delays, missing lenses from partially opened boxes, and slow or unresponsive customer support when problems arise.

Some customers cancel because they find cheaper options through traditional optical retailers once they account for total cost, including any out-of-pocket fixes for ill-fitting lenses. Others simply prefer the one-off purchase model to recurring charges and want to stop automatic billing.

When to escalate instead of cancel

If your lenses are faulty, unsafe, or arrived damaged, don't cancel yet. Contact Dimple first and ask for a replacement or refund under Australian Consumer Law. Stopee recommends keeping evidence: photos of any damage, the original packaging, and all emails from Dimple. These details strengthen your case if the company initially refuses.

Faulty goods are treated differently from change-of-mind cancellations in Australian law. A defective product gives you stronger rights than simple buyer's remorse.

Your consumer rights and australian law protections

Australia's consumer protection framework is your legal backbone when dealing with subscription services.

Australian consumer law and what it covers

The Australian Consumer Law, enforced by the ACCC (Australian Competition and Consumer Commission), requires that goods and services be safe, of acceptable quality, and accurately described. For Dimple Contacts, this means the lenses must be fit for purpose (comfortable, correct prescription, safe to wear).

If you experience burning, blurred vision, or allergic reaction within a reasonable time frame, you have grounds to claim the lenses are not of acceptable quality. However, if you've worn the lenses for two weeks without issue and then develop comfort problems, Dimple may argue the fault is environmental or prescription-related rather than a product defect.

Refund rights for consumables

Contact lenses are consumables, which means Dimple is not obliged to offer refunds for opened or partially used boxes purely because you changed your mind. However, they must offer refunds or replacements if the lenses are faulty. Unopened boxes have stronger refund claims than opened ones.

Keep in mind: Stopee has seen cases where customers receive replacement lenses rather than cash refunds for faulty products. That's legally valid and often faster. If a replacement doesn't work either, escalate to the ACCC.

Cooling-off and change-of-mind windows

Australian Consumer Law grants a 14-calendar-day cooling-off period for distance sales (online orders). This period begins on the day you receive your lenses. Within 14 days, you can cancel for any reason without penalty, though Dimple may charge a restocking fee for opened boxes. After 14 days, cooling-off rights expire, and refunds depend on product quality, not preference.

For subscriptions, the 14-day window applies to the first shipment only. Subsequent deliveries fall under ongoing subscription rules: cancel anytime, but no refund for shipped stock unless faulty.

How to cancel dimple contacts step by step

Cancellation is fastest through your online account, but postal mail and email work too if you hit a wall.

Method 1: cancel via your online customer portal (fastest)

This is Dimple's primary cancellation channel and usually takes under five minutes.

1. Log into your Dimple Contacts customer account at their website using your email and password.
   • If you've forgotten your password, click the "Forgot password?" link and follow the reset email.
2. Navigate to your account settings or subscription management page.
   • Look for tabs labelled "My subscription", "Manage orders", or "Account settings".
3. Find the "Cancel subscription" or "Cancel my plan" link, usually at the bottom of the page.
   • Some services hide this link under "More options" or "Advanced settings" to discourage cancellations.
   • Pro tip: If you cannot find it, use your browser's search function (Ctrl+F or Cmd+F) and type "cancel".
4. Click the cancellation link and confirm your request.
   • Dimple may ask you to choose a reason (comfort, cost, preference, etc.). Select honestly; these responses help the company improve, and they have no impact on your cancellation.
   • Some companies offer a discount to keep you-decline it if you're certain you want to leave.
5. Look for a confirmation message on screen.
   • Warning: Don't assume cancellation is complete until you see "Your subscription has been cancelled" or similar language in writing.
6. Save or screenshot the confirmation page for your records.
   • Include the date, time, and confirmation number (if provided).
7. Check your email within the next hour for a cancellation confirmation from Dimple.
   • If no email arrives within 24 hours, contact support to verify the cancellation went through.

Method 2: cancel via email or contact form

If the online portal isn't working or you prefer written proof of cancellation, email is your fallback.

1. Visit the Dimple Contacts website and find their customer support email address (usually in the footer or "Contact us" page).
   • Do not reply to marketing or promotional emails; find the primary support email.
2. Compose a clear, concise email with the subject line: "Request to cancel subscription - [Your full name] - [Your email on file]".
   • Example: "Request to cancel subscription - John Smith - john.smith@email.com".
3. In the body, include:
   • Your full name, email address, and phone number.
   • Your customer or account number (if you have it).
   • The date you want the cancellation effective (usually "immediately" or "by end of this billing cycle").
   • A simple statement: "I request immediate cancellation of my Dimple Contacts subscription. Please confirm in writing once processed."
   • Do not include sensitive information like card numbers or full passwords.
4. Send the email and keep a copy for your records.
   • Note the exact date and time you sent it.
5. Wait for a response within 2 to 3 business days.
   • If no response arrives by day 5, follow up with a second email referencing the original one.
6. Once you receive cancellation confirmation, keep that email indefinitely.
   • This is your proof if Dimple charges you again by mistake.

Method 3: cancel via postal mail

This is slower but creates a paper trail if online channels are unavailable or unresponsive.

1. Write a formal letter on plain paper or headed stationery with:
   • Your full name, address, phone number, and email.
   • Your customer account number and the email address linked to the account.
   • Today's date.
   • A clear statement: "I hereby request cancellation of my Dimple Contacts subscription, effective immediately. Please confirm this cancellation in writing within 5 business days."
2. Sign and date the letter.
   • A signature adds formality and shows good faith.
3. Photocopy or photograph the letter for your records before posting.
   • Pro tip: Send it via registered post or Australia Post Tracking so you have proof of delivery.
4. Mail it to Dimple's registered business address (usually on their website or ABN lookup).
   • If no address is listed on the website, search the ABN Lookup tool (abr.business.gov.au) for the company's official details.
5. Allow 10 to 14 business days for delivery and processing.
   • This method is slow but bulletproof if you later need to dispute a charge with your bank or the ACCC.

What happens after you cancel dimple contacts

Cancellation is only the beginning; here's what to expect in the days and weeks that follow.

Immediate effects on billing

Once your cancellation is confirmed, Dimple will stop all future charges. However, any charge already processed will not be refunded unless the lenses are faulty or you're within the 14-day cooling-off window. If Dimple charges your card after you've cancelled, that's an error-contact them within 24 hours to dispute it.

Check your bank or credit card statement 5 to 7 days after cancellation to confirm no new charge appears. Set a calendar reminder to verify on that date.

Refunds for unopened stock or faulty lenses

If you have unopened boxes of lenses and you're within the 14-day cooling-off period, contact Dimple to arrange a return. They will usually provide a prepaid shipping label or refund instructions. Return the lenses in original, sealed packaging. Expect the refund to process within 10 to 14 days after Dimple receives the returned stock.

For faulty lenses (burning, blurred vision, defective packaging), keep the boxes and any documentation of the defect (photos, timestamps of wear, optometrist notes if you visited one). Offer Dimple the chance to replace them first. If replacement lenses also fail, escalate to a refund demand and cite Australian Consumer Law.

Stopping unwanted emails and marketing

Cancellation of your subscription does not automatically remove you from Dimple's email list. After cancellation, you may still receive promotional emails about comebacks offers or new products. Unsubscribe from these emails by clicking the "Unsubscribe" link in the footer of any marketing email. If emails persist after unsubscribing, contact Dimple support directly and request removal from all marketing lists.

Common cancellation mistakes and how to avoid them

We know how frustrating it is when a cancellation goes wrong. Here's how to stay clear of the biggest pitfalls.

Mistake 1: assuming the trial auto-cancels

Your 10-day trial does not auto-cancel. Dimple will charge your card for the first subscription (usually monthly) approximately two weeks after the trial order date. If you decide the lenses aren't for you during the trial, cancel before that two-week window closes. Don't wait; set a phone reminder for day 10 of your trial.

Mistake 2: only pausing your subscription instead of cancelling

Some subscription services offer a "pause" or "skip next shipment" button. Pausing is not cancellation. Your subscription remains active, and charges resume after the pause ends. If you want to cancel permanently, use the cancel button, not pause.

Mistake 3: cancelling through your bank instead of with dimple

Asking your bank to block Dimple's charges (chargebacks) is a last resort, not a first step. If you cancel properly with Dimple and they charge you anyway, then involve your bank. But proactive bank blocks can backfire: Dimple may report you to collection agencies for non-payment, even though you initiated the cancellation. Always cancel directly with Dimple first.

Mistake 4: not keeping proof of cancellation

Screenshots, confirmation emails, and postal receipts are your insurance. If Dimple charges you after cancellation and claims they never received the request, proof protects you. Stopee recommends storing cancellation confirmations in a folder on your phone or email for at least 12 months.

Mistake 5: cancelling too close to the billing date

If your billing date is the 20th and you cancel on the 19th, Dimple may still charge you on the 20th because the charge was already queued. Cancel at least 3 to 5 business days before your billing date to be safe. Check your account to see the exact billing date and plan ahead.

Refund eligibility and what you can realistically expect

Refunds for Dimple Contacts depend entirely on why you're cancelling and when.

When refunds are likely

You have a strong refund case if the lenses are faulty, unsafe, or arrived damaged. You also qualify for a refund if you cancel within 14 days of receiving your first shipment under the cooling-off period. Refunds in these cases are usually processed within 10 to 14 days, and Dimple may issue them as account credits or back to your original payment method.

Keep all packaging and unused lenses. Dimple will likely ask you to return them before approving a refund. Use registered post or Australia Post Tracking to prove delivery.

When refunds are unlikely

If you've worn the lenses beyond the cooling-off window and simply changed your mind, Dimple is not obliged to refund you. Cancellation stops future charges, but money already paid for shipped stock is retained by the company.

Partial refunds are rare for opened boxes. If one lens in a box of 30 has been used, expect Dimple to decline a refund unless the entire batch is defective. Unopened boxes are your only leverage in a change-of-mind scenario.

How to request a refund in writing

If you believe you're entitled to a refund, send a formal letter or email to Dimple's support team. Include the reason (faulty product, cooling-off period, misdescribed item), the order number, the date received, and photos of any defects. Quote the relevant section of Australian Consumer Law or the ACCC website if helpful. Stopee finds that written refund requests receive faster responses than casual follow-ups in email chains.

Stopee's checklist: before, during and after cancellation

Use this step-by-step checklist to stay organised and protect yourself throughout the process.

Before you cancel

• Note your next scheduled billing date (check your account or last invoice).
• Take a screenshot of your active subscription page showing the plan, price, and renewal date.
• Check whether you're within 14 days of receiving your first shipment (cooling-off window).
• Gather any evidence of faulty lenses (photos, packaging, receipts) if applicable.
• Locate your customer account number and the email address linked to your account.

During cancellation

• Cancel at least 3 to 5 business days before your next billing date.
• Use the online portal if possible; email is the next-best option.
• Save the confirmation screen or email immediately after completing the request.
• Note the exact date and time of cancellation.
• Verify the confirmation includes a cancellation number or specific date.

After cancellation

• Wait 24 hours, then log into your account to confirm the subscription is marked "cancelled".
• Check your bank or credit card statement 5 to 7 days later to verify no new charge appears.
• Set a reminder to monitor your statement for 30 days after cancellation.
• If a charge appears after cancellation, take a screenshot and contact Dimple support with your cancellation confirmation as proof.
• Keep all cancellation confirmations and emails for at least 12 months in a dedicated folder.
• Unsubscribe from Dimple's marketing emails if you wish to avoid promotional messages.

Comparing dimple contacts to other lens suppliers in australia

Before you cancel, it's worth understanding how Dimple stacks up against alternatives so you know whether to switch or step away entirely.

The choice depends on your priorities. If cost is your main concern, Dimple's A$53 monthly rate is competitive. If comfort or customer service matters more, a traditional optical retailer offers a money-back guarantee and expert fitting advice. Stopee recommends trying Dimple's 10-day trial first; if the lenses don't suit you, cancel immediately without guilt.

What to do if dimple refuses to cancel or keeps charging you

Most cancellations go smoothly, but if Dimple ignores your cancellation request or charges you after you've cancelled, escalation is necessary.

Step 1: escalate within dimple

If your cancellation request is ignored, send a second email marked "Urgent" to Dimple's support team. Reference your original cancellation request, include the date you first requested cancellation, and ask for a response within 48 hours. Remain professional but firm: "I have not received confirmation of my cancellation request dated [date]. Please confirm cancellation or advise why it cannot be processed."

Step 2: dispute the charge with your bank

If Dimple charges you after you've cancelled, contact your bank or credit card provider within 7 days of the unwanted charge. Report it as an unauthorised charge or billing error. Provide your cancellation confirmation as proof. Your bank will investigate and may issue a chargeback (refund) to your account while Dimple responds. This process takes 10 to 30 days.

Step 3: escalate to the ACCC

If Dimple refuses to stop charging you despite your cancellation, lodge a complaint with the Australian Competition and Consumer Commission (ACCC) at scamwatch.gov.au or call 1300 302 502. The ACCC can issue formal warnings to the company and, in severe cases, initiate enforcement action. Stopee's community has used this route successfully when smaller disputes didn't resolve.

Include all evidence: cancellation confirmations, unwanted charges, copies of every email or letter sent to Dimple, and your bank dispute records. The ACCC will review the complaint and may contact Dimple on your behalf.

Customer reviews and real experiences with dimple

Understanding what other users report helps you decide whether to cancel or give Dimple another chance.

What customers praise

Users consistently mention Dimple's low price point as the top draw. The 10-day trial is popular too because it lets you test lenses before committing to recurring charges. Customers who find the lenses comfortable report strong repeat satisfaction and appreciate the convenience of doorstep delivery.

What customers criticise

The most common complaints are comfort-related: burning sensations, dryness, and poor fit within the first week of wear. Some reviewers say the lenses feel "thin" or "flimsy" compared to more expensive brands. Delivery issues also feature prominently-missing lenses from partially opened boxes and delays are recurrent themes. Customer support responsiveness is another pain point; several users report slow replies or difficulty reaching the company when problems arise.

A subset of reviews mentions that the advertised "Australian manufacture" claim has been questioned or verified inconsistently. If this matters to you, clarify the exact origin of lenses before ordering.

Red flags in reviews

Watch for reviews mentioning eye irritation or infection after wearing Dimple lenses. These are serious and warrant immediate escalation to an optometrist and the ACCC, not just cancellation. A pattern of such reports would suggest a safety or manufacturing issue beyond simple preference.

Final thoughts and next steps

Cancelling Dimple Contacts is straightforward if you follow the steps outlined above. Use the online portal for speed, email or postal mail for proof, and always save your confirmation. If lenses are faulty, escalate under Australian Consumer Law rather than simply cancelling. If Dimple refuses to honour your cancellation, your bank and the ACCC are there to back you up.

The hardest part is often the decision to cancel itself. Many customers feel guilty about leaving or worry they've made the wrong choice. Stopee has helped thousands of consumers cancel subscriptions with clarity and confidence. If Dimple isn't the right fit-whether for cost, comfort, or convenience-there are other suppliers ready to serve you. Your money, your eyes, and your peace of mind deserve a product and service you trust.

Ready to cancel? Start with your online account today, and you'll have confirmation within the hour. If you hit a snag, come back to this guide or reach out to Stopee's community for real-world support. Stopee is here to empower you to take control of your subscriptions and spend your money on services that actually deliver value.