Manage Dimple Contacts

How to cancel your dimple contacts subscription in new zealand

Understanding dimple contacts and your subscription

Dimple Contacts is an online retailer of coloured contact lenses and subscription services operating across New Zealand and beyond. You have the flexibility to start with a free trial and then move into a recurring subscription model if you choose to continue.

What dimple contacts offers

The service provides medical-grade coloured contact lenses delivered on a subscription basis. You manage your account and orders through an online customer portal on the Dimple website, making it convenient to track renewals, adjust prescriptions, and control your billing cycle.

All products sold through Dimple are sealed, unopened items subject to strict hygiene standards. This means refund eligibility depends on whether you return products in their original, tamper-sealed condition.

How subscriptions work

Your subscription automatically renews on a set schedule after your trial period ends. You will be charged for each renewal unless you cancel before the renewal date arrives. Cancellation stops future charges immediately, but orders already processed may still ship to you.

Stopee recommends setting a calendar reminder for your renewal date so you never miss the cancellation window if you decide to stop.

Why you might want to cancel dimple contacts

Common reasons to cancel

You might cancel because you found a different brand that suits your eyes better, your prescription changed, or you simply prefer single purchases over ongoing commitments. Some customers cancel after discovering they dislike the lens comfort or colour quality. Others decide the subscription doesn't fit their budget.

Whatever your reason, cancelling should be straightforward and free from hidden delays or surprise charges.

Understanding your options

Before you cancel entirely, check whether Dimple offers the option to pause your subscription rather than cancel it outright. A pause might protect your account history and saved preferences without committing to future charges. However, Stopee's research shows that most customers prefer a clean cancellation for complete peace of mind.

Step-by-step guide to cancel your dimple contacts subscription

Cancel through your online account portal

The easiest and fastest way to cancel is through your Dimple customer portal. You will receive an instant confirmation, and your records stay secure in your account.

1. Visit the Dimple Contacts website and log in with your email and password.
   • If you have forgotten your password, click "Forgot Password" and follow the reset email instructions.
2. Navigate to your Account page or Profile section in the main menu.
   • Look for a menu item labelled Account, My Account, or Subscriptions.
3. Scroll to the bottom of the Account page and locate the "cancel subscription" link or button.
   • This link is usually red or highlighted to draw your attention.
4. Click the cancellation link and review any warning messages about future charges.
   • Dimple will remind you of your next renewal date and confirm that cancellation is irreversible.
5. Follow the on-screen prompts to confirm your cancellation decision.
   • You may be asked to select a cancellation reason from a dropdown menu.
   • Providing feedback helps Dimple improve their service, but it is not required.
6. Take a screenshot or save the confirmation email that appears after cancellation.
   • Pro tip: Forward this confirmation to your own email inbox and label it "Dimple Cancellation" for easy retrieval if you need proof later.

Cancel via email if the portal does not respond

If you cannot access the portal, the cancellation button does not work, or you receive an error message, you can cancel by email. This method creates a documented paper trail, which Stopee always recommends for extra protection.

1. Open your email client and compose a new message to hello@dimplecontacts.com.
   • Use your registered email address as the sender.
2. Write a clear subject line: "Cancellation Request for [Your Full Name]."
   • Include your account email address and order number or customer ID in the body.
3. State your request directly: "I wish to cancel my Dimple Contacts subscription effective immediately."
   • You do not need to explain your reasons, but a brief note can help Dimple's customer service team prioritise your request.
4. Send the email and wait for a confirmation response within 2 to 3 business days.
   • Warning: If you do not receive a confirmation within 5 business days, send a follow-up email or use the Contact Us form on the Dimple website to escalate.
5. Save the confirmation email to your records.
   • File it in a folder labelled "Subscriptions Cancelled" or similar for future reference.

What to do if an order is already processing

If you cancel after Dimple has already charged and processed your order, you will likely receive the shipment. In this case, you have two options: accept and keep the order, or return it under Dimple's returns policy.

Pro tip: Contact Dimple within 60 minutes of payment if you want to interrupt a processing order. Requests made within this window have a better chance of cancelling the shipment before it leaves the warehouse. Stopee knows that timely action can save you the trouble of a return.

1. Note the exact time you were charged.
   • Check your bank or PayPal statement for the transaction timestamp.
2. If within 60 minutes, email hello@dimplecontacts.com immediately with the subject "Urgent: Stop Processing Order [Your Order Number]."
   • Explain that you wish to cancel before shipment and request immediate action.
3. If outside the 60-minute window, proceed with normal cancellation and prepare for the package to arrive.
   • You will then need to initiate a return (see the Returns section below).

What happens after you cancel

Your subscription status and future charges

Once your cancellation is processed, Dimple will stop charging you on future renewal dates. Your account remains active in their system so you can log in anytime to review your order history.

You will not receive any further subscription renewals or reminder emails about upcoming charges. If you see a charge appear after cancellation, contact Dimple immediately and reference your cancellation confirmation email.

Orders already shipped or in transit

Cancellation does not affect orders that have already been shipped to you. You will receive the package as scheduled. At that point, you can either keep the unopened lenses or return them under Dimple's 21-day returns window.

Stopee advises inspecting the package when it arrives and checking the seal condition. If the package is damaged or tamper-evident, photograph it before opening and contact Dimple's customer service team for guidance on your options.

Your account data and login access

Your account and all order history remain stored in Dimple's system after cancellation. You retain login access and can view past orders, invoices, and shipping details whenever you need them. Dimple's privacy terms explain how they handle your personal data.

If you want your account deleted entirely, contact hello@dimplecontacts.com and request account deletion. Be aware that this action is permanent and you will lose access to your order history.

Refund and return policy explained

When you are eligible for a refund

Dimple's standard policy states that all amounts paid are non-refundable except where their terms expressly allow. This means refunds are not automatic and depend on specific conditions being met.

However, if you purchased unopened lenses within the last 21 days and meet Dimple's return requirements, you may qualify for a full refund or store credit. Stopee recommends reading the exact terms on the Dimple website to confirm your eligibility before returning anything.

Refund conditions and return requirements

To be eligible for a refund, your returned lenses must meet all of the following criteria:

• The package is unopened and the tamper-evident seal is unbroken.
• The original packaging is intact and undamaged.
• Your return request is made within 21 days of the order date.
• The items are not part of a free trial offer.
• The lenses were not damaged or altered after delivery.

Special cases: defective or incorrect items

If you received lenses with a defective prescription, damaged packaging, or manufacturing faults, Dimple may replace them or issue a credit instead of a cash refund. You must return the faulty item unopened and in its original packaging.

Warning: Free trial products are never eligible for return, refund, or exchange under any circumstances. If you try a free trial and decide it is not for you, your only option is to cancel the subscription before the trial ends.

Dimple contacts pricing and billing cycles

How much you pay and when

Dimple's pricing varies depending on your lens type, prescription strength, colour, and any active promotions. The exact charge appears on your checkout page before you complete your order, so you always know the total cost upfront.

Subscriptions renew on a fixed schedule (typically monthly or every 3 months, depending on your plan). Stopee recommends checking your account page to confirm your renewal date so you can plan cancellation if needed.

Your consumer rights in new zealand

Consumer guarantees act protection

As a consumer purchasing from Dimple Contacts in New Zealand, you are protected by the Consumer Guarantees Act 1993. This law gives you the right to expect goods to be of acceptable quality, safe, and fit for purpose.

If the lenses you receive are faulty, damaged, or do not match the description provided, you can request a refund, replacement, or repair-even if Dimple's terms say otherwise. The Consumer Guarantees Act overrides standard refund policies in cases of defect.

Your statutory rights when cancelling

You have the right to cancel a subscription and stop being charged. Dimple must honour your cancellation request within a reasonable timeframe, typically 2 to 5 business days. If they continue to charge you after cancellation, you can dispute the charge with your bank or payment provider.

Stopee advises keeping all cancellation confirmations and evidence of disputes to support any claim you make with your bank. Most banks will reverse unauthorised charges if you provide a clear timeline and proof of your cancellation request.

Escalation: when to contact a regulator

If Dimple refuses to honour your cancellation or continues charging after you cancel, you can lodge a complaint with the Commerce Commission. The Commission enforces consumer protection laws in New Zealand and can investigate unfair trading practices.

You can also contact your bank's dispute resolution team if Dimple's charges are not stopping as promised. Your bank has a legal obligation to investigate your claim and can reverse fraudulent or unauthorised charges.

Common mistakes to avoid when cancelling

Why timing and documentation matter

Cancelling a subscription can feel stressful, especially if you are worried about hidden charges. The most common mistake customers make is cancelling without saving proof, then discovering weeks later that they were still charged.

Mistakes that cost you money

• Cancelling after the renewal date: If you cancel on or after your renewal date, you will be charged for the next cycle. Always cancel a few days before your renewal date to be safe. Check your account page for the exact renewal date.
• Not saving your confirmation email: If you cannot prove you cancelled, Dimple's customer service team may tell you the cancellation never went through. Always keep your confirmation email or screenshot forever.
• Assuming portal cancellation failed because you did not receive an email: Some confirmation emails go to spam or take 24 hours to arrive. Log back into your account and check whether the cancellation link is still visible. If it is gone, your cancellation worked.
• Cancelling via email but not following up: Email cancellations are slower and easier to miss. If you do not hear back within 5 business days, send a follow-up message or call customer service directly.
• Cancelling without checking for active promotions: If you are in the middle of a discounted subscription period, cancellation will stop the discount immediately. If you want to use the full promotional period, note the end date before cancelling.

Checklist: before, during and after cancellation

Before you cancel

Stopee recommends running through this checklist before you submit your cancellation request:

• Check your account page for the exact renewal date and next billing amount.
• Confirm your reason for cancelling so you can respond if Dimple asks why you are leaving.
• Verify that you do not want to pause instead of cancel (if that option is available).
• Download or screenshot your current prescription and order history for your records.
• Check your email spam folder so you will see the cancellation confirmation when it arrives.

During cancellation

• Use the online portal if it is working; it is faster than email.
• Follow every on-screen prompt to the end and do not refresh the page mid-process.
• Take a screenshot of the confirmation message before closing your browser.
• Note the date and time you submitted your cancellation request.

After cancellation

• Wait 2 to 5 business days, then log back into your account to confirm the cancellation link is gone.
• Check your next bank or credit card statement to confirm no charge appears.
• If you receive a package after cancellation, decide whether to keep or return it within the 21-day window.
• Save all cancellation confirmations for at least 12 months.

Comparing dimple contacts with alternatives

Other coloured contact lens providers in new zealand

If you are cancelling Dimple Contacts and want to explore other options, New Zealand has several online and physical retailers offering coloured lenses. Some offer one-off purchases instead of subscriptions, which might suit you better if you want flexibility.

Contact dimple contacts for cancellation help

Official contact channels

If you need help cancelling or have questions about your account, Dimple Contacts provides multiple ways to get in touch.

• Email: hello@dimplecontacts.com (response within 2 to 5 business days)
• Contact form: available on the Dimple Contacts website
• Customer portal: log in to view FAQs and submit support tickets

Pro tip: Email is your best option if you need a documented record of your cancellation request. Always include your full name, account email, and order number in your message.

Summary and next steps

Take control of your subscription today

Cancelling Dimple Contacts takes just a few minutes when you use the online portal, and you will have proof of your cancellation immediately. If the portal does not work, email hello@dimplecontacts.com and keep a copy of your confirmation.

Remember to cancel before your renewal date to avoid an unwanted charge. If you are cancelled and charged anyway, contact your bank and request a dispute-you have consumer rights on your side.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they thought were lost. Whether you are cancelling Dimple Contacts today or exploring how to manage other recurring charges, Stopee.com is your trusted guide through every step of the process. Visit Stopee now to learn how to cancel any subscription safely and reclaim control of your spending.