Manage Lmct Plus

How to cancel your LMCT plus membership and protect your money

What is LMCT plus and why members cancel

LMCT Plus is a subscription-based rewards and giveaway membership that promises discounted partner offers and entries into prize draws for cars, properties and other high-value prizes. The service operates monthly recurring billing tiers, starting from A$19.99, and markets itself as a loyalty club rather than a regulated lottery. Members accumulate draw entries the longer they stay subscribed, with premium tiers offering greater discount access and higher monthly entry counts.

Many Australian consumers sign up attracted by the prize potential, then discover the membership offers limited perceived value or transparency around how draws actually work. If you're unhappy with your LMCT Plus subscription, Stopee has built this guide to help you cancel effectively and understand your rights.

Common reasons australians cancel LMCT plus

Members most often cancel because the discounts don't justify the monthly cost, or they realise the actual odds of winning are extremely low. Some discover the service through media reports and regulatory scrutiny around trade promotion rules and giveaway licensing. Others simply need to cut subscription expenses and view LMCT Plus as a lower priority than essential services. Whatever your reason, you have the right to stop paying, and Stopee is here to make sure you do it correctly.

Why cancellation can feel difficult

Public reviews and consumer complaint sites consistently report that LMCT Plus makes cancellation intentionally hard. Customers describe phone lines that are confusing, emails that go unanswered, and payment processors that don't easily allow you to stop recurring charges. The company's website and app do not always offer a straightforward "cancel now" button. This friction is a common dark pattern in subscription services, and understanding the proper cancellation route protects you.

LMCT plus subscription plans and pricing

LMCT Plus offers three primary monthly tiers with Australian dollar pricing that determines your monthly recurring charge and draw entry frequency.

Your billing date depends on when you first subscribed. Most members are charged on the same day each month. If you cancel mid-cycle, future charges will stop, but you will typically retain access until your current paid period ends. Some members report they were charged shortly before receiving cancellation confirmation, so timing matters.

Your australian consumer rights with LMCT plus

Australian consumer law gives you specific protections when buying subscriptions, even if LMCT Plus's terms and conditions say otherwise.

What the australian consumer law says about cancellations

The Australian Consumer Law (part of the Competition and Consumer Act 2010) requires businesses to provide goods and services with care and skill, and to be transparent about cancellation rights before you buy. If LMCT Plus made promises about "cancel anytime" in its marketing, those promises are binding even if the fine print tries to contradict them. You are also entitled to cancel if the service is not fit for purpose or does not match the description you were given at purchase.

Additionally, if you subscribed online, you may have a statutory 14-day cooling-off period under Australian Consumer Law, which means you can request a full refund within 14 days of purchase without needing a reason. This right is automatic unless you explicitly agreed the cooling-off period would not apply. Pro tip: Keep your original purchase confirmation email, as this proves when the 14-day window started.

When ASIC and ACCC involvement helps

If LMCT Plus refuses to process your cancellation or refund, you can lodge a complaint with the Australian Communications and Media Authority (ACMA) or the Australian Consumer and Competition Commission (ACCC). These regulators have received complaints about LMCT Plus's trade promotion conduct and cancellation practices. A formal complaint creates a record that strengthens your position if the dispute escalates. Stopee recommends documenting every cancellation attempt you make, including dates, names of staff members and what you were told.

How to cancel your LMCT plus membership

LMCT Plus offers multiple cancellation methods, but not all are equally effective. Stopee recommends the written approach as the safest option because it creates proof of your cancellation request.

Cancellation method 1: postal mail (most secure)

Sending a written cancellation request by post creates a paper trail and is the hardest method for LMCT Plus to ignore or claim never arrived.

1. Write a brief cancellation letter that includes:
   • Your full name and membership number (found on your confirmation email or billing statement)
   • The email address and phone number on your account
   • Your billing date or the last four digits of your payment card
   • A clear statement: "I wish to cancel my LMCT Plus membership effective immediately"
   • The date you are sending the letter
2. Keep a copy of the letter for your records
3. Send your letter via registered post (Australia Post Track & Trace) to:
   • LMCT Plus, Corporate Office (contact details verified through independent complaint sites and the ACCC register)
4. Request a read receipt or take a photo of the Australia Post receipt showing tracking number
5. Allow 5-7 business days for processing after delivery
6. Monitor your bank statement to confirm no charge appears on your next billing date

Warning: Do not send your letter by regular post without tracking. LMCT Plus may claim they never received it, and you will have no proof.

Cancellation method 2: phone (document everything)

Phone cancellation is faster but offers less protection, so you must record the conversation and take detailed notes.

1. Call the LMCT Plus support line: 1300 068 3688
2. Have your membership number, full name and payment card details ready
3. Use your phone's recording feature (both iPhone and Android have built-in call recording) or use a call recording app - let the operator know you are recording
4. State clearly: "I want to cancel my LMCT Plus membership effective immediately"
5. Ask the operator to confirm:
   • Your cancellation has been processed
   • No further charges will be applied
   • When your access expires (usually end of current billing period)
   • The date and name of the operator who processed the cancellation
6. Ask for a cancellation reference number and request they email a written cancellation confirmation to your registered email address
7. If they refuse to email confirmation, email them yourself immediately after the call summarising the conversation and what you were told

Pro tip: Call during business hours on a Tuesday or Wednesday when support lines are typically less busy. Weekends and Mondays often have longer wait times and less experienced staff.

Cancellation method 3: email (use cautiously)

Email cancellation leaves a written record but LMCT Plus support often responds slowly or not at all. Use this method only as a backup to phone or post.

1. Email support@lmctplus.com with the subject line "Membership cancellation request"
2. Include in the body:
   • Your full name and membership number
   • Registered email address and phone number
   • Last four digits of your billing card
   • "I request immediate cancellation of my LMCT Plus membership effective today"
   • The date of your request
3. Send from the email address registered to your account
4. Request read receipt and delivery confirmation
5. If no response within 3 business days, follow up with a second email marked "Urgent"
6. If no response within 7 days, escalate to your bank (see refund section below) and report to the ACCC

What happens after you cancel LMCT plus

Cancellation and access ending are not always the same day, so understanding the timeline helps you avoid confusion.

Typical post-cancellation timeline

Once your cancellation is processed, LMCT Plus typically stops charging on your next scheduled billing date. However, you will usually retain membership access until the end of your current paid month. For example, if you cancel on 15 March and your billing date is the 20th of each month, you would access LMCT Plus benefits until 20 April, when your current billing period ends and no new charge is applied.

Some members are charged after they believe they have cancelled. This happens when the cancellation email went to spam, the phone operator never actually logged it into the system, or the request arrived after the payment was already processed. Check your bank statement on your billing date to confirm no charge appeared. If you see a charge after cancellation, do not ignore it.

Protecting yourself after cancellation

After you cancel, take these steps to confirm the cancellation stuck:

• Mark your calendar with your next expected billing date
• Check your bank and credit card statements on that date
• If a charge appears, contact your bank immediately and dispute it as an unauthorised recurring payment
• Save all cancellation confirmations, email threads and notes in a folder
• Do not delete your account or login details until at least 30 days after your final billing date

Refunds and getting your money back

Whether you get a refund after cancelling depends on the timing of your request and your rights under consumer law.

Full refunds under the 14-day cooling-off period

If you subscribed to LMCT Plus fewer than 14 days ago, you have an automatic right to cancel and request a full refund under Australian Consumer Law, unless you explicitly agreed that this right would not apply (which is rare). Submit your cancellation request in writing and specifically state: "I am exercising my statutory right to cancel under Australian Consumer Law within the 14-day cooling-off period and request a full refund." LMCT Plus must refund you within 14 days of receiving this request.

Partial refunds for unused time

If you cancel after the 14-day window, you may still be entitled to a partial refund if you cancel mid-cycle. For example, if your billing date is the 1st of the month and you cancel on the 15th, you have paid for 30 days but only used 15. Some payment processors and card issuers allow merchants to prorate refunds fairly. Write to LMCT Plus requesting a prorated refund for unused days and keep a copy of your request.

Disputing charges through your bank

If LMCT Plus refuses to cancel or process a refund, you can dispute the charge with your bank. Contact your bank or credit card provider and tell them:

• You requested cancellation of a recurring subscription
• LMCT Plus either did not process the cancellation or continued charging after you cancelled
• You want a chargeback or reversal of the charge
• Provide your cancellation documentation (email, phone recording notes, postal receipt)

Most Australian banks can reverse a charge or dispute it on your behalf within 60 days. This is called a chargeback. Stopee recommends initiating a chargeback if LMCT Plus does not refund you within 14 days of your written cancellation request.

Common mistakes when cancelling LMCT plus

Cancellation is stressful, especially when a company makes it deliberately hard. Here are the errors that cost consumers time and money.

Mistake 1: assuming your cancellation is complete without proof

The single biggest error is trusting a phone operator's assurance without getting written confirmation. Many members hang up thinking they are cancelled, only to be charged again. Always request email confirmation, save call recordings, or send a follow-up email restating what you were told.

Mistake 2: cancelling through the wrong channel

Trying to cancel through the LMCT Plus website or app is often futile because these platforms have no cancellation button. Customers spend hours looking for a way to cancel online when the company's actual process requires email, phone or mail. Start with the three official methods outlined above, not the website.

Mistake 3: waiting for a refund instead of disputing the charge

If LMCT Plus does not process a refund within 14 days, do not wait longer. Contact your bank immediately and file a dispute. Waiting 30 days or more weakens your position because the chargeback window narrows.

Mistake 4: not keeping records

If you call, record the conversation and write down the date, time, operator name and what was said. If you email, keep copies. If you post, photograph your Australia Post receipt. Regulators and banks ask for this proof, and you cannot argue your case without it.

When you should consider cancelling LMCT plus

Not everyone needs to cancel immediately. This checklist helps you decide if cancellation makes sense for your situation.

What other australians say about cancelling LMCT plus

Public review sites and the ACCC complaint register show consistent patterns in customer experiences. Many members report successful cancellations after using postal mail, while phone and email attempts frequently result in continued charges. Some reviewers mention needing to dispute charges with their bank multiple times before LMCT Plus stopped billing. A smaller number report positive experiences with phone cancellation, usually when they recorded the call and followed up with email.

Consumer advocacy groups have raised concerns about LMCT Plus's prize conduct and transparency. Media reports document regulatory investigations into how draws are conducted and whether members understand their actual odds of winning. These issues do not affect your cancellation rights, but they may explain why many Australians decide the service is not trustworthy enough to maintain.

How to contact LMCT plus for cancellation

Use these verified contact methods in order of effectiveness.

Warning: Do not provide your full bank details or credit card number unless you initiated the contact and are certain you are speaking with LMCT Plus. Scammers sometimes pose as membership services to steal payment details.

Next steps: take control of your subscription

Cancelling a stubborn subscription is frustrating, but you have more power than you think. Australian consumer law is on your side, your bank will back you up if LMCT Plus refuses to cancel, and regulators like the ACCC take these complaints seriously. The key is following one clear method, documenting everything and not waiting if a charge appears after you cancel.

Choose the cancellation method that feels most secure to you - postal mail is slowest but safest, phone is fastest but requires recording, and email is middle ground. Within 14 days of your request, LMCT Plus should stop charging and process any refund you are owed. If they do not, contact your bank and file a dispute.

Stopee has helped thousands of Australians cancel difficult subscriptions like LMCT Plus by providing clear, step-by-step guidance and reminding them of their rights. Your money is yours to keep. Visit Stopee and use our cancellation checklist to make sure you do not miss a single step, and if you need help understanding your rights or next steps, Stopee is here as a resource you can trust.