Manage Juice Plus

How to cancel juice plus and protect your wallet from recurring charges

Why cancelling juice plus matters and what you need to know first

Juice Plus offers plant-based nutrition products across single purchases, recurring shipments and membership subscriptions. If you've signed up for a subscription or recurring delivery plan, you need to take active steps to stop future charges. Many Australians report frustration with unexpected recurring debits and delays between requesting cancellation and the charges actually stopping. At Stopee, we help you navigate this process with clarity and confidence, ensuring you regain control of your billing.

The key difference with Juice Plus is that cancellation of future shipments does not automatically refund money already charged. You may need to pursue returns and refunds as separate actions from the cancellation itself. Understanding this distinction upfront saves you time and disappointment.

What types of juice plus plans require cancellation

Juice Plus offers three main billing structures. First, one-time purchases do not require cancellation but may need a return and refund request if you want your money back. Second, recurring shipment subscriptions charge you on a regular schedule tied to your selected delivery frequency and must be cancelled to stop future charges. Third, membership or partner programme fees operate separately and may continue even if you cancel your product subscription.

Knowing which plan you have is your first step. Check your most recent email receipt or log into your Juice Plus account to confirm whether you enrolled in a recurring subscription or a one-off purchase.

How billing cycles work and when charges occur

Juice Plus charges your card or bank account on a schedule you select during checkout. Common cycles run every 30, 60 or 90 days, aligned with your chosen shipment frequency. The company processes refunds within 5 to 10 days after they approve your return or cancellation request, though the time between your cancellation request and the final charge stopping can vary. This gap is where many customers get caught with an unexpected final debit.

Your consumer rights under australian consumer law and how to enforce them

The Australian Consumer Law (ACL) protects you when purchasing goods and services. At Stopee, we believe you should understand your rights before contacting Juice Plus, because knowledge is your strongest negotiating tool.

What the ACL guarantees you

Under the ACL, goods must be of acceptable quality, fit for purpose and match any description provided at the point of sale. If you received faulty or misrepresented products, you have the right to a refund, replacement or repair. Additionally, if Juice Plus breached its terms by continuing to charge you after you cancelled, or if it failed to process a cancellation request, you can dispute those charges with your bank or through the Australian Financial Complaints Authority (AFCA).

The ACL also covers unfair contract terms. If Juice Plus makes it deliberately difficult to cancel (for example, by hiding the cancellation link or demanding you phone during limited hours), this may breach consumer protection standards. Stopee recommends documenting every step you take to cancel, because your evidence strengthens any complaint you later lodge.

When to escalate to the ACCC or AFCA

If Juice Plus refuses to stop charging you after a reasonable cancellation request, or denies a refund you believe you are entitled to, contact the Australian Competition and Consumer Commission (ACCC) or AFCA. The ACCC handles consumer law breaches; AFCA handles payment disputes and complaints about financial service providers. Neither organisation charges you, and both can compel businesses to refund customers or justify their refusal in writing.

Keep every email, screenshot and payment record. When you lodge a complaint with AFCA, you will need this evidence to demonstrate you cancelled in good faith and that charges continued without authorisation.

Step-by-step: how to cancel your juice plus subscription

Cancelling Juice Plus requires you to log into your account and navigate the subscription management settings. The process is straightforward if you follow these steps carefully.

Method 1: cancel through your online account

1. Visit the Juice Plus Australia website and log in with your email and password.
   • If you have forgotten your password, use the "Forgot password" link to reset it.
   • Check your email (including spam folder) for the password reset link.
2. Navigate to "My Account" or "Subscriptions" in the main menu.
   • This section may also be labelled "Orders", "Billing" or "Account Settings" depending on recent website updates.
3. Locate your active subscription or recurring shipment order.
   • You will see the next scheduled charge date and shipment frequency.
4. Select "Cancel subscription" or "Cancel this order".
   • Warning: Some cancellation pages ask you to select a reason. Choose "I no longer need this product" or leave it blank; do not feel obligated to explain or justify.
5. Confirm your cancellation by clicking the final confirmation button.
   • The system will display a confirmation message or send you a confirmation email within minutes.
   • Pro tip: Take a screenshot of this confirmation page immediately. This screenshot is your proof of cancellation.
6. Check your email for a cancellation confirmation from Juice Plus.
   • This email should state the cancellation is effective and when your final charge (if any) will occur.
   • If you do not receive this email within 2 hours, log back into your account to verify the cancellation status.

Method 2: cancel by phone or customer support

1. Contact Juice Plus customer service through the website's "Contact Us" page.
   • Look for a phone number listed for the Australian region or an online chat option.
   • Note the date, time and name of the support representative you speak with.
2. Explain that you want to cancel your recurring subscription and request a cancellation reference number.
   • Provide your full name, email address and order number (found on your invoice or in your account).
   • Pro tip: Ask the representative to confirm the cancellation date and when your final charge will occur.
3. Request written confirmation of the cancellation via email.
   • Tell the representative: "Please send me a cancellation confirmation email to confirm what we discussed today."
   • If they refuse or say they will "send it later", ask for their supervisor or insist on receiving it before you end the call.
4. End the call only after you have received the confirmation email or have a clear reference number in writing.
   • Warning: Phone cancellations without written follow-up are harder to dispute if charges continue, so email confirmation is essential.

Method 3: cancel via email (if online and phone options fail)

1. Compose an email to Juice Plus customer support with the subject line: "Cancellation request for subscription [your order number]".
   • Use a professional tone and include today's date.
2. Include the following information in the body:
   • Your full name, registered email address and phone number.
   • Your order or subscription number.
   • The date you want the cancellation to take effect (ideally immediately or before your next scheduled charge).
   • A clear statement: "I request immediate cancellation of my recurring subscription effective today."
3. Send the email to the customer support address listed on the Juice Plus website.
   • Use registered mail or request a read receipt so you have proof the email was delivered.
4. Wait for a response within 2 to 3 business days.
   • If you do not hear back, resend the email and note the date of the second attempt.
5. Once you receive written confirmation, forward it to yourself and save it permanently.
   • Pro tip: Create a folder on your computer or in your email labelled "Juice Plus cancellation" and keep all correspondence there.

Understanding refunds, returns and what to expect after cancellation

Cancellation and refund are two separate actions. Stopping future charges is only half the battle; recovering money you have already paid requires a separate refund or return request.

What you can get refunded and the return policy

Juice Plus refunds unopened, unopened products within a set timeframe after purchase. If you have already used or opened the product, a refund may not be possible unless the product is faulty or you can demonstrate a breach of the ACL. Refunds are processed within 5 to 10 days after Juice Plus approves your return, but the money then takes 1 to 2 business days to appear in your bank account, depending on your bank.

To return a product for refund, you typically need to arrange return shipping. Juice Plus may provide a prepaid return label, or you may bear the cost. Check the return policy on their website or ask customer support whether you pay for the return shipment.

What to do if a charge appears after you cancel

If Juice Plus charges you after your cancellation date, act immediately. First, log back into your account and verify the cancellation is still listed as active. Next, contact customer support with your cancellation confirmation and the unwanted charge details. Request an immediate refund, not a credit to your account.

If the company does not refund within 5 business days: Contact your bank or credit card provider and dispute the charge as an unauthorised transaction. Provide your cancellation confirmation and the corresponding charge. Your bank can reverse the charge and launch a chargeback investigation on your behalf. This is your legal right under Australian Consumer Law.

At Stopee, we have seen cases where customers had to initiate bank disputes before Juice Plus processed refunds. Do not wait or accept explanations about "processing delays" beyond 10 days.

Pricing and billing structures at juice plus

Juice Plus pricing varies by product bundle and payment frequency. Understanding what you are being charged for helps you identify unnecessary recurring costs.

Common mistakes when cancelling juice plus and how to avoid them

Cancelling Juice Plus can feel frustrating when you are not sure what to expect, but the vast majority of problems are avoidable.

Mistake 1: cancelling your account instead of your subscription

Deleting your Juice Plus account does not cancel your subscription. The company's payment system is separate from your account profile. You can delete your account and still be charged. Always explicitly cancel the subscription first, then delete your account if you wish. Stopee recommends keeping your account active for at least 30 days after cancellation so you can verify no charges occur.

Mistake 2: not requesting written confirmation

If you cancel by phone or chat, the representative may say "it is done", but without written confirmation you have no proof. Always request a confirmation email. If support refuses, escalate to a supervisor. At Stopee, we emphasise that written proof protects you when disputes arise.

Mistake 3: assuming the final charge will not occur

Many customers cancel mid-cycle and expect no further charges. In reality, if you cancel after your payment has been processed but before the shipment, that charge may still trigger a shipment. Read any cancellation confirmation carefully to see when the cancellation takes effect. If the timing is wrong, contact support and request backdating the cancellation to immediately.

Mistake 4: not checking for separate app or partner fees

Your Juice Plus product subscription is separate from a wellness app subscription or partner programme membership. Cancelling one does not cancel the other. Log into your account and check all active subscriptions and recurring charges before you believe you are fully cancelled. Some customers have discovered they are still being charged for the app or membership weeks after cancelling their product shipment.

Mistake 5: waiting too long to escalate to your bank

If Juice Plus does not refund an unwanted charge within 5 business days, dispute it with your bank immediately. Do not wait 30 days or assume the company will eventually process it. Banks have timeframes for disputing transactions, and the sooner you lodge a dispute, the stronger your position.

What to expect after cancellation: timeline and follow-up actions

The period between cancellation and the final confirmation can feel uncertain. Knowing what to expect helps you stay calm and plan your next steps.

Days 1 to 2: immediate post-cancellation

You should receive a cancellation confirmation email within 2 hours of cancelling online or within 24 hours of a phone cancellation. If the confirmation does not arrive, log back into your account and check the subscription status. Take a screenshot to prove you cancelled.

Days 3 to 7: monitor your account and bank

Check your bank statement daily for any unexpected charges. If you were due to be charged within 7 days of your cancellation, that charge may still process (depending on the timing of when you cancelled). This is not an error; it is a timing issue. If the charge is unwanted, contact support or dispute it with your bank immediately.

Days 8 to 14: confirm cancellation is permanent

Log into your Juice Plus account and check that your subscription is no longer listed as active. The account may show a "Cancelled" status or the subscription may disappear entirely. If it still shows as active, contact support again with your original confirmation number. Do not assume silence means the cancellation worked.

After day 14: final verification

By this point, no further charges should occur. If any charge appears more than 14 days after your cancellation, contact Juice Plus immediately and provide your cancellation confirmation. If they do not refund within 5 business days, dispute the charge with your bank. At Stopee, we have helped thousands of consumers recover funds by taking this approach promptly.

Documentation you must keep when cancelling

Evidence is everything when disputes arise. Stopee recommends maintaining a complete cancellation file from start to finish.

Essential documents to save

• Order and subscription number: Found on invoices or in your account dashboard.
• Cancellation confirmation email: The official confirmation from Juice Plus stating the cancellation date and any final charge date.
• Cancellation reference number: Provided by phone or email support; proves you requested cancellation on a specific date.
• Screenshots of your account: Images showing your subscription was active, then cancelled; timestamp visible on screen.
• Bank or credit card statements: Records of all charges, including the date and amount; highlights any charges after your cancellation date.
• Support correspondence log: Dated notes of calls, chats or emails, including the representative's name, what was discussed and any promises made.
• Return tracking information: If you return products for refund, keep the tracking number and receipt of the return shipment.

Store these documents in a folder (physical or digital) labelled with the current date and "Juice Plus Cancellation". Keep this file for at least 12 months after your final charge, in case you need to dispute it later or file a complaint with AFCA.

When to cancel vs. when to keep your juice plus subscription

Before you cancel, pause and honestly assess whether the subscription is working for you.

If you are keeping your subscription but frustrated by surprise charges, consider switching to a less frequent billing cycle (every 90 days instead of 30 days) to reduce the frequency of debits. Contact Juice Plus support to adjust your shipment frequency without cancelling entirely.

How stopee helps you cancel confidently

Cancelling a recurring subscription should not require detective work or persistence. At Stopee, we believe every Australian consumer deserves a straightforward cancellation process backed by clear information and empowerment. We have compiled this guide because we know Juice Plus customers often face delays, unexpected charges and confusion about refunds.

If you follow the steps in this guide and Juice Plus still refuses to cancel or refund, Stopee recommends escalating to AFCA (phone 1300 931 922 or visit afca.org.au). You can also report the company to the ACCC at accc.gov.au if you believe they are engaging in unfair or deceptive conduct.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover funds by taking a methodical, documented approach. Whether you are cancelling today or planning your cancellation, Stopee is your trusted partner in getting your money back and staying in control of your subscriptions.

Juice plus cancellation contact details for australia

To cancel your subscription, use these official Juice Plus Australia channels:

• Website: au.juiceplus.com (log in to cancel online, or check for a contact form)
• Email support: Look for a "Contact Us" page on the Juice Plus Australia website for the correct support email address.
• Phone: Check your most recent invoice or the website for the Australian customer service phone number.
• Mailing address: If you need to send a certified letter, check the website for the company's Australian office address.

Always request written confirmation of your cancellation, regardless of which method you use. At Stopee, we recommend starting with the online method (which generates an email confirmation automatically) and escalating to phone or email support only if the online system fails.