Manage Juice Plus

How to cancel juice plus in canada and protect your refund

Understanding juice plus and why you might want to cancel

Juice Plus operates a subscription model in Canada, offering plant-based dietary supplement capsules in blends like Fruit, Vegetable, Berry and Omega combinations. You sign up for monthly recurring shipments on an instalment plan, which means your payments stretch over four months per order. Many Canadians find the subscription convenient at first, then discover they want to pause, switch products or stop altogether. At Stopee, we help thousands of consumers navigate cancellation with confidence, and Juice Plus cancellations are no exception. Understanding your options before you commit - or before you cancel - puts you in control of your health budget.

What juice plus sells

Juice Plus markets capsule blends as supplements to support your daily nutrition. All their products are plant-based, gluten-free and vegan. The company sells through an online storefront and relies on a subscription model where you receive shipments automatically each month. Payment is structured as a four-month instalment cycle, which can create confusion when you try to cancel mid-cycle. Stopee's research shows this instalment structure is where cancellation friction often starts for Canadian customers.

When you should consider cancelling

You might cancel if the product isn't delivering the results you expected, if your budget changes, if you prefer to purchase one-time instead of recurring, or if you want to try a competitor. You could also cancel if you experience a billing error, unexpected charges or poor customer service. The key is acting fast: Juice Plus requires you to cancel at least 7 calendar days before your next shipment to prevent that charge. If you wait too long, you may pay for a shipment you don't want, then fight for a refund later.

Juice plus pricing in canada and what you're paying

Here's what each Juice Plus plan costs and how the instalment structure works.

Notice that each plan divides the total price into four equal monthly instalments. This structure means you're committed to four separate transactions unless you cancel. Stopee advises you to review your credit card statements carefully: some customers miss cancellation deadlines because they don't notice the monthly charge cycling through. Set a phone reminder for 8 days before each shipment date to cancel if you change your mind.

Your consumer rights in canada and what the law protects

Canadian consumer protection legislation gives you significant leverage when dealing with subscription services.

Federal and provincial protections

The Competition Act and provincial consumer protection laws (such as Ontario's Consumer Protection Act and British Columbia's Consumer Protection Act) require that subscriptions be transparent, cancellable and free from hidden fees. Juice Plus must clearly disclose the total cost, instalment schedule and cancellation procedure before you purchase. If they've buried cancellation instructions on their website or made the process deliberately difficult, you have grounds to escalate a complaint to your provincial consumer authority. The Competition Bureau of Canada also investigates unfair business practices involving subscriptions.

The voluntary 60-day return window

Juice Plus offers a voluntary 60-day refund policy for unopened, resalable product minus a C$10 restocking fee and shipping costs. This goes beyond the bare minimum required by law, but it has limits. If you open the capsules or partially consume them, a refund becomes unlikely unless you can prove a defect. For first-time purchases, the policy is slightly more generous: 100 percent money-back within 60 days of the order date, minus shipping only. Stopee recommends keeping all original packaging and invoices for at least 90 days after purchase as proof of your purchase date and product condition.

How to cancel your juice plus subscription in canada

Follow these steps to cancel before your next shipment charges.

1. Gather your account details
   • Locate your order number (found in your confirmation email or account dashboard).
   • Have your email address and the phone number registered to your account ready.
   • Find your next scheduled shipment date; this is critical because the 7-day cutoff starts counting backward from that date.
   • Note the payment method on file (credit card last four digits, for example).
2. Contact Juice Plus customer service immediately
   • Call their Customer Experience Team at 1-800-668-8980 (Monday to Friday, hours typically 8 a.m. to 5 p.m. Eastern Time).
   • Alternatively, use the contact form on the Canadian Juice Plus website to send an email to their customer support team.
   • Pro tip: Call rather than email if your next shipment is within 7 days. A phone call creates an immediate record and you hear confirmation in real time. Stopee data shows phone cancellations process faster than email in most cases.
3. State your intent clearly
   • Tell the representative: "I want to cancel my subscription effective immediately" or "I want to cancel before my next shipment on [date]."
   • Do not say "pause" unless you genuinely want to pause: cancellation and pause are different actions, and pausing keeps your account active for future charges.
   • If you are mid-instalment (i.e., you've paid months 1 and 2 of 4), ask directly: "Will I still owe months 3 and 4?" This is where clarity prevents surprise charges later.
4. Request written confirmation
   • Ask the representative to email you a cancellation confirmation with a reference number and the effective cancellation date.
   • If they refuse or say it will take time, ask them to repeat your cancellation request and note their name and the time of call.
   • Do not hang up until you have confirmation in writing (email counts). Stopee has seen countless cases where verbal cancellations were not recorded in the system.
5. Check your follow-up email within 24 hours
   • Juice Plus should send you an email confirmation of the cancellation within one business day.
   • If you do not receive it, call again or send a follow-up email referencing the date and time of your first cancellation request.
   • Keep this email for at least one year as proof of cancellation.
6. Monitor your next billing cycle
   • Mark your calendar for the date your next shipment would have been charged (usually the same day each month).
   • Check your credit card or bank account on that date to confirm no charge appeared.
   • Warning: If a charge posts after your cancellation confirmation, contact your bank immediately and file a chargeback dispute, citing the cancellation confirmation email as evidence.

Cancelling if you are on an instalment plan

This is where many Juice Plus cancellations get complicated. Each plan is billed monthly for four months. If you cancel in month 2, you may still owe months 3 and 4 unless Juice Plus agrees to waive them. Stopee advises you to ask this question explicitly: "Does cancellation stop all future instalments, or do I still owe the remaining balance?" Get the answer in writing. Some companies will release you from outstanding instalments if you cancel within a certain window; others will not. Knowing which applies to you prevents shock charges to your account weeks later.

What happens after you cancel with juice plus

Cancellation is stressful, and it's natural to worry about what happens next.

Your account after cancellation

Juice Plus will maintain your account and order history according to their privacy policy and terms of use. You retain the right to access your past orders and receipts. Your account will be flagged as "cancelled" in their system, but the company does not automatically delete your personal information. If you want your data removed entirely, you can submit a separate data deletion request through their privacy contact channels. Stopee recommends doing this if you never plan to buy from them again.

Shipments and charges after your cancellation date

If your cancellation is processed before the 7-day cutoff before your next scheduled shipment, that shipment should not be packed or charged. However, if the cutoff has passed (meaning you cancelled too late), the shipment may still go out. If it does, you have 60 days to return it for a refund. If you cancelled but a charge still appears on your statement, contact Juice Plus within 24 hours to request a reversal. If they do not respond within 5 business days, file a dispute with your bank or credit card company.

Refunds and what you can recover

Understanding Juice Plus's refund policy before you cancel helps you decide whether fighting for money back is worth your time.

The 60-day return window

Juice Plus will refund unopened, unopened products within 60 days of the order date. For your first purchase, the refund is 100 percent of the product cost minus shipping. For subsequent purchases (including subscription orders), the company deducts a C$10 restocking fee and shipping on top of the product refund. If you opened the capsules, the product is considered used and refund eligibility drops significantly. Stopee advises keeping the original packaging and seal intact until you are certain you want to keep the product.

Subscription-specific refunds

If you received a subscription shipment and want a refund, the same 60-day window applies. You must return the product unopened to qualify for any refund. The company does not automatically refund your subscription fee simply because you cancelled the recurring order; you must initiate a return separately. This is a common point of confusion. Cancelling your subscription stops future charges, but does not refund past shipments unless you request a return within 60 days.

What you cannot recover

You cannot recover shipping costs on any return. You also cannot recover a restocking fee (C$10) on subsequent purchases. If you are mid-instalment and you cancel, any outstanding instalment payments owed after cancellation are still your responsibility unless Juice Plus explicitly agrees to forgive them in writing. Stopee recommends requesting an instalment waiver in writing at the time of cancellation so there is a permanent record.

Common mistakes canadians make when cancelling juice plus

Cancellation anxiety is real, and rushing through the process leads to expensive errors.

Waiting until the last minute

The 7-day cutoff is absolute. If your shipment is scheduled for the 15th and you cancel on the 10th, you are too late. Many customers assume they have more time than they do. Mark your calendar the moment you receive your first shipment, calculate backwards 7 days, and set a phone reminder for that date. Stopee's analysis shows that customers who cancel at least 10 days early rarely face billing disputes.

Cancelling via email and not following up

Email is slow. If your shipment date is 5 days away, email is not your friend. Pick up the phone instead. If you must email, follow up with a call the next day to confirm receipt. Do not assume silence means cancellation. Juice Plus receives thousands of customer emails, and yours can slip through the cracks without a formal escalation.

Not asking about outstanding instalments

This is where Stopee sees the most regret. A customer cancels mid-instalment thinking they're done, then two weeks later a charge appears for "month 3." Always ask: "Will cancellation stop all remaining instalment payments?" Get the answer confirmed in writing.

Accepting a "pause" instead of a cancellation

If the representative offers to "pause" your subscription, clarify what that means. A pause may keep your account active and restart automatically after a set time. If you truly want out, insist on permanent cancellation, not a pause. Stopee recommends using the word "cancel" and repeating it: "I want to permanently cancel my subscription, not pause it."

Your cancellation checklist for juice plus

Print or bookmark this checklist before you contact Juice Plus.

• Locate your order number and account email.
• Find your next scheduled shipment date.
• Calculate 7 days backward from that date; mark today as X days away from the cutoff.
• Call 1-800-668-8980 (do not email if you are within 10 days of the next shipment).
• State clearly: "I want to permanently cancel my subscription effective immediately."
• Ask: "Will I still owe outstanding instalments?" and get the answer in writing.
• Request an email confirmation with a reference number and cancellation date.
• Do not hang up until confirmation is in writing.
• Save the confirmation email in a dedicated folder.
• Mark your calendar for the scheduled charge date and check your bank account that day.
• If a charge appears after your cancellation date, file a chargeback dispute with your bank within 30 days.

Reviews and what other canadian customers report

Stopee monitors customer feedback across cancellation platforms, and the Juice Plus experience in Canada is mixed.

What customers praise

Customers report that the phone line is relatively easy to reach and that representatives are often professional and polite. Many say that cancellations processed smoothly when they called at least 10 days ahead of their shipment date. The product quality receives consistent praise from those who use it long-term, and the vegan, gluten-free positioning appeals to customers with dietary restrictions.

What customers struggle with

The instalment structure confuses many customers, who assume a single C$150 charge and are surprised to see four separate C$37.50 charges. Some report that representatives were unclear about whether outstanding instalments would be forgiven after cancellation. A few customers reported that cancellations processed verbally but were not recorded in the system, leading to unwanted charges days later. Email support is frequently cited as slow or non-responsive. Stopee recommends documenting every interaction, particularly if you cancel via email.

What to do if juice plus refuses to cancel

If Juice Plus ignores your cancellation request or insists you still owe money you dispute, escalate immediately.

Step 1: request escalation in writing

Send a formal email to Juice Plus customer service stating your name, order number, and the date you requested cancellation. Include the reference number from your cancellation confirmation. State: "I requested cancellation of my subscription on [date]. I have not received confirmation that this has been processed. Please escalate this to your supervisor and respond within 5 business days." Cc yourself so you have proof of the email.

Step 2: file a complaint with your provincial consumer authority

Contact your provincial consumer protection office. In Ontario, that is the Ministry of Government and Consumer Services. In British Columbia, it is the Office of the Ombudsperson. Stopee's legal advisors confirm that subscription cancellation disputes fall squarely within consumer protection legislation, and authorities take them seriously. You can file a complaint online in most provinces at no cost.

Step 3: dispute the charge with your bank

If Juice Plus charges you after your cancellation date, contact your bank or credit card company within 30 days and request a chargeback. Provide your cancellation confirmation email as evidence. Most banks will side with you if you can prove you asked the company to stop charging you. Stopee has helped customers recover hundreds of dollars this way.

When you should keep your juice plus subscription

Not every customer should cancel. If the product is working for you, if you've committed to the four-month instalment plan and you genuinely want it, keep going. But be intentional: do not stay subscribed out of inertia or because you forgot to cancel. Set a review date 30 days from your first purchase. If you haven't noticed a positive change, or if the cost is straining your budget, start the cancellation process. Stopee believes in informed, active decisions about your subscriptions, not passive renewals.

How to contact juice plus for cancellation or support

Here is all the information you need to reach Juice Plus.

Phone support

Call Juice Plus Canada's Customer Experience Team at 1-800-668-8980. Hours are typically Monday to Friday, 8 a.m. to 5 p.m. Eastern Time. Have your order number ready. This is the fastest way to cancel.

Email support

Use the contact form on the official Canadian Juice Plus website to send an email to their customer support team. Email is slower than phone and is not recommended if your cancellation is urgent.

Mailing address

If you want to send a formal cancellation notice by registered mail, contact Juice Plus via phone or email first to request their current mailing address for Customer Care. A registered letter creates a paper trail, though phone or email is usually sufficient and faster.

Cancelling a subscription takes courage and clarity, but you have the right to do it without shame or resistance. Stopee has helped thousands of consumers cancel Juice Plus and recover their peace of mind around billing. If Juice Plus fights your cancellation, remember: the law is on your side, and consumer authorities in Canada are ready to intervene. Take control today, and reach out to Stopee if you need guidance on next steps.