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My Food Bag

Manage My Food Bag

What you don't know !

Silent Waste

84%

of people lose money every month on unused services

Lack of Transparency

60%

of users feel lost facing cancellation terms

Budget Illusion

82%

of consumers underestimate the cost of their automatic withdrawals

Fear of Commitment

44%

of subscribers have experienced a 'commercial trap' experience

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Cancel My Food Bag: The Right Way

How to cancel my food bag and avoid unexpected charges

What my food bag is and how its billing works

My Food Bag is a weekly meal-kit subscription that delivers pre-portioned ingredients and recipe cards to your door across Australia. The service operates on a recurring weekly billing cycle, which means you're charged each week for your chosen bag-unless you actively pause or cancel your subscription before the weekly cut-off deadline.

The service offers several bag types to suit different households and dietary preferences. Your weekly charge depends on which plan you select, and prices can fluctuate based on your recipe selections and any applicable surcharges for premium meals. Understanding how My Food Bag charges you-and when you can stop those charges-is essential to avoiding unwanted fees.

My food bag pricing and plan options

My Food Bag publishes its weekly pricing publicly, and costs vary depending on the plan size and recipe selections you make each week. The table below shows typical weekly pricing for the main bag types available in Australia.

Plan type Meals per week Typical weekly cost Best for
Family bag 5 meals A$159-A$179 Larger households
Classic two-person 3-4 meals A$119-A$139 Couples, small households
Gourmet two-person 4 meals A$139-A$159 Premium recipe preferences
Value bargain box 3 meals A$89-A$109 Budget-conscious customers

Delivery costs and premium meal surcharges may apply on top of your base bag price. Prices also shift week to week based on seasonal ingredients and your recipe choices, so check your upcoming order total before the cut-off each week.

Why customers cancel my food bag

Most people cancel a meal-kit subscription for one of four reasons: unexpected charges, change of circumstance, recipe repetition, or difficulty with the weekly ordering process. At Stopee, we've observed that meal-kit cancellations often stem from frustration with billing rather than dissatisfaction with food quality.

Common reasons include surprise charges after a promotional period ends, forgotten weekly orders that rolled through at full price, or simply realising the convenience doesn't justify the ongoing cost. If you're considering cancellation, identifying your reason now helps you decide whether to cancel permanently or pause temporarily.

FAQ

My Food Bag is a weekly meal-kit service that delivers pre-portioned ingredients and recipe cards to homes, offering various bag types and a rotating menu.

Cancellations for My Food Bag must be made before the weekly cut-off time, after which charges for the next delivery apply.

If you miss the cut-off, you will be charged for the next delivery. It's essential to plan around the stated weekly lock time.

Refunds are typically limited to specific situations like delivery errors or poor quality. Change-of-mind refunds are generally not available.

If you see a charge after cancelling, review your account details and contact customer service for assistance with disputed amounts.

This letter is also available in other countries