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Cancel My Food Bag: Step-by-Step Guide
How to cancel my food bag in new zealand: step-by-step guide and your consumer rights
What my food bag is and how it works
My Food Bag is a New Zealand meal kit and grocery delivery service that brings recipes and pre-portioned ingredients directly to your door each week. The service simplifies your meal planning by handling the shopping list and ingredient sourcing for you, and it aims to reduce food waste by delivering only what you need.
Each week, you select recipes from their menu or let the service curate meals based on your preferences. Your weekly order locks at midnight on Monday, and My Food Bag immediately begins sourcing and packing your ingredients for delivery to your address. This timing matters enormously when you want to cancel, as Stopee knows from helping thousands of Kiwi consumers manage their subscriptions.
How my food bag plans work
My Food Bag offers several plan structures to suit different household sizes and meal preferences. Whether you need meals for two people, a family of four, or prefer quick and easy recipes, you can adjust your selection each week before the Monday midnight cut-off.
Your subscription renews automatically each week unless you skip or cancel before the cut-off. After midnight Monday, sourcing begins and you cannot make changes to that week's delivery.
Pricing and available plans
My Food Bag plans vary by meals per week, serving size, and recipe complexity. Prices change based on current promotions and your selections. Visit the My Food Bag website to see exact pricing for your chosen plan and delivery postcode.
| Plan type | Meals per week | Serves | Best for |
|---|---|---|---|
| Family plan | Varies by selection | 4 people | Larger households |
| Classic plan | Varies by selection | 2-4 people | Couples and small families |
| Easy & Quick plan | Varies by selection | 2-3 people | Busy professionals |
Why you might want to cancel my food bag
Life changes, and so do your meal needs. Whether you are moving house, tightening your budget, or discovering that meal kit delivery does not fit your routine, cancellation is your right as a consumer in New Zealand.
Some customers find that meal kits cost more than grocery shopping for the same meals. Others realise they prefer the flexibility of shopping independently, or they discover that they do not have time to cook the recipes. Whatever your reason, Stopee supports you in cancelling on your terms without guilt or pressure.
Common reasons for cancellation
- Budget constraints or finding cheaper meal options
- Recipe repetition or limited menu variety
- Moving house or changing delivery address availability
- Lifestyle changes (new job, family situation, dietary needs)
- Discovering you prefer grocery shopping independently
How to cancel my food bag: step-by-step instructions
Cancelling your My Food Bag subscription is straightforward if you follow the correct process and meet the timing deadline. Stopee recommends cancelling well before the Monday midnight cut-off to avoid paying for a delivery you do not want.
Online cancellation via website or app
- Log in to your My Food Bag account on the website or mobile app using your email address and password.
- If you forgot your password, click "Forgot password" and follow the reset email link.
- Navigate to the "Customise" or "Account" menu (the exact label varies by platform).
- On the website, this is usually in the top menu or account settings.
- On the app, look for a settings or account icon (usually a gear symbol).
- Select "Cancel Subscription" or "Pause Subscription" (you can pause instead of fully cancelling if you want to return later).
- My Food Bag may ask you to choose between pausing (temporary) or cancelling (permanent).
- Select "Cancel Subscription" if you do not plan to return soon.
- Follow the on-screen prompts, which may ask for your cancellation reason.
- Providing feedback helps My Food Bag improve, but it is optional.
- Click "Continue Cancellation" or "Confirm Cancellation" to finalise your request.
- Read the final confirmation screen carefully to ensure you understand what happens next.
- Wait for a cancellation confirmation email from My Food Bag.
- This email typically arrives within minutes but can take up to 24 hours.
- Check your spam folder if you do not see it in your inbox.
Critical timing: the monday midnight cut-off
Warning: All cancellations and skips must be completed before 11:59 pm (midnight) on the Monday before your delivery week. After midnight, My Food Bag has already begun sourcing and packing your ingredients, and they cannot stop that week's delivery.
If you cancel after the cut-off, your payment will still be charged and your delivery will still arrive. You must then contact My Food Bag customer support to request a refund for that final week.
Pro tip: Set a phone reminder for 10:00 pm on Monday so you do not miss the deadline. Stopee recommends cancelling by Sunday evening to give yourself a safety margin.
No app store cancellation required
If you downloaded My Food Bag from the Apple App Store or Google Play, you do not cancel through those platforms. Cancelling in the app itself (via the steps above) is the only method you need. Do not attempt to cancel your subscription through your app store account, as that will not stop your My Food Bag deliveries or charges.
What happens after you cancel your my food bag subscription
Cancellation can feel uncertain, so let us walk you through exactly what to expect next. Your account does not disappear, and your data remains safe.
Your subscription status post-cancellation
Once My Food Bag confirms your cancellation, your subscription will not renew beyond your last paid delivery. If you cancelled before the Monday midnight cut-off, no further deliveries will be sent. If you cancelled after the cut-off, your final delivery will still arrive as scheduled.
Your account remains active on the My Food Bag website and app. You can log in at any time to review your order history or to restart your subscription if you change your mind (though you will need to set up a new weekly plan).
Account data and history retention
My Food Bag keeps your account information and full order history on file after cancellation. This is standard practice and helps if you decide to rejoin later. Your saved recipe preferences and dietary selections remain stored.
If you want to delete your account entirely, contact My Food Bag customer support in writing (see the contact details at the end of this guide). Deletion may take 5-10 business days and will remove all personal data from their systems.
Credits and account balance
Any account credits you have earned (from promotions or refunds) remain valid for up to 12 months from issue. These credits cannot be transferred to another person and cannot be redeemed as cash. If you rejoin, any remaining credits will be automatically applied to your first new order.
Will you receive a refund for my food bag?
Refunds depend entirely on why you are cancelling and whether your delivery had an issue. Stopee wants you to understand which situations qualify for money back, because many consumers wrongly assume all cancellations earn refunds.
When my food bag will refund you
- Incorrect or missing products: If your delivery arrived with wrong items or missing ingredients, My Food Bag will refund or credit the missing item value.
- Damaged or poor-quality ingredients: If produce or packaged goods arrived damaged or inedible, you qualify for a refund or credit.
- Delivery errors: If My Food Bag failed to deliver on the scheduled day through their error (not yours), you may receive a credit or refund.
- Refund method: My Food Bag can refund you back to your original payment card or issue account credit (your choice).
- Timing: Refunds are processed immediately by My Food Bag, but may take 5-10 business days to appear in your bank account depending on your bank's processing speed.
When my food bag will not refund you
- Change of mind: Cancelling because you simply do not want the meals does not entitle you to a refund for deliveries you have already paid for.
- Accidental orders: If you accidentally place an order, refunds are not automatic. Contact support immediately to request one.
- My Food Bag Shop purchases: One-off product orders from the My Food Bag Shop (non-subscription items) cannot be cancelled or refunded once payment is processed. You can request changes before packing, but after payment the order is final.
How to request a refund
Contact My Food Bag customer support directly via email or phone (contact details below). Explain the issue clearly, include your order number and delivery date, and attach photos if the product arrived damaged. You typically receive a response within 24-48 hours on business days.
Your consumer rights in new zealand
New Zealand law protects you as a consumer, even when cancelling a subscription service. Understanding these rights strengthens your position if My Food Bag refuses to cancel or denies a legitimate refund claim.
The consumer guarantees act
The Consumer Guarantees Act (CGA) is your legal safety net. It guarantees that goods supplied to you are of acceptable quality, fit for purpose, and safe. My Food Bag's terms explicitly acknowledge that the CGA applies, and no company can override these protections.
Under the CGA, if My Food Bag delivers ingredients that are:
- Not of acceptable quality (spoiled, mouldy, or unsafe)
- Not fit for purpose (not suitable for cooking the intended recipe)
- Unsafe to eat or handle
You have the right to request a refund, replacement, or repair at no cost to you. These rights exist regardless of what My Food Bag's terms say.
What to do if my food bag refuses to help
If My Food Bag does not respond to your cancellation request or denies a refund you believe you are entitled to, escalate your complaint formally. Contact the Commerce Commission (the New Zealand consumer protection authority) or file a dispute with your bank (if paying by card).
Pro tip: Keep records of all emails, screenshots of your account, photos of damaged products, and the dates you attempted to cancel. These documents support your case if you need to escalate.
Common mistakes when cancelling my food bag
We understand that navigating subscription cancellations feels stressful, especially when a deadline looms. The mistakes below are easy to make but easy to avoid with awareness.
Missing the monday midnight deadline
This is the most common mistake. Subscribers cancel on Tuesday morning only to discover that sourcing already began and the charge went through. Set your reminder early and cancel by Sunday evening to protect yourself.
Attempting to cancel via the app store
If you cancel your My Food Bag subscription through the Apple App Store or Google Play, your account still charges every week. You must cancel directly in the My Food Bag app or website. Stopee emphasises this because many consumers waste money before realising the error.
Assuming refunds apply to all cancellations
Cancelling because you changed your mind does not entitle you to a refund. Only quality issues, missing products, or delivery errors qualify. If you want money back for a good delivery you simply do not want, contact support but expect a no.
Not requesting a cancellation confirmation email
Always wait for the confirmation email from My Food Bag before assuming you are cancelled. If you do not receive it within 24 hours, log back in and check your subscription status. If it still shows as active, contact support immediately.
Forgetting to pause instead of cancel
If you might return to My Food Bag in a few months, use "Pause" instead of "Cancel". This keeps your account and preferences intact without charging you. Cancelling is permanent and requires setting up a new plan if you rejoin.
Cancellation checklist for my food bag
Use this checklist to confirm you have completed every step before the Monday midnight deadline.
| Task | Completed? | Notes |
|---|---|---|
| Log in to your My Food Bag account | [ ] | Use website or app (either works) |
| Navigate to "Customise" or "Account" menu | [ ] | Location varies by platform |
| Select "Cancel Subscription" | [ ] | Do not cancel via app store |
| Complete on-screen prompts | [ ] | Provide feedback if you wish |
| Confirm cancellation | [ ] | Click final "Confirm" button |
| Receive confirmation email | [ ] | Check spam folder if missing |
| Verify subscription status | [ ] | Log in again to double-check |
| Set reminder for future Monday deadlines | [ ] | If you pause instead of cancel |
How stopee helps you cancel with confidence
Cancelling a subscription should not feel like a puzzle. Stopee exists to demystify the process for New Zealand consumers, offering clear step-by-step guides for hundreds of services including meal kit companies, streaming platforms, and subscription boxes.
At Stopee, we have helped thousands of consumers cancel My Food Bag and similar services by providing transparent information about deadlines, refund policies, and your legal rights. We believe you deserve to cancel without guilt, confusion, or unexpected charges.
If you need help cancelling another service after My Food Bag, visit Stopee.com to find guides for that company. Stopee is your trusted resource for taking control of your subscriptions and your money.
My food bag contact details and cancellation address
If you cannot cancel online or need to escalate a refund dispute, contact My Food Bag directly using the details below.
Customer support contact information
Email: support@myfoodbag.co.nz
Phone: 0800 MY FOOD (0800 69 3663) - available during standard business hours, Monday to Friday
Website: www.myfoodbag.co.nz
Mailing address for formal correspondence
For cancellation requests sent by post or formal complaints, use the My Food Bag head office address:
My Food Bag Limited
Level 2, 23 Hurstmere Road
Takapuna
Auckland 0622
New Zealand
Pro tip: For urgent matters, email support first. Post takes 5-10 business days to arrive, and My Food Bag may not respond as quickly to mailed cancellations.
Escalation to the commerce commission
If My Food Bag does not respond to your cancellation or refund request within 10 business days, or if they refuse to honour your consumer rights under the CGA, you can lodge a complaint with the Commerce Commission.
Commerce Commission contact: www.comcom.govt.nz or call 0800 943 600
Provide your order details, screenshots of your account, dates you tried to cancel, and copies of all correspondence with My Food Bag. The Commission investigates unfair practices and can compel companies to refund or cancel properly.
Summary: take control of your subscription today
Cancelling My Food Bag is simple once you know the process and the Monday midnight deadline. You have the power to stop your subscription, the right to a refund if products arrive damaged or missing, and legal protection under New Zealand law if the company resists.
Follow the step-by-step instructions above, set a reminder before the deadline, and watch for your confirmation email. If you encounter delays or refusal, escalate to customer support and, if necessary, to the Commerce Commission.
Stopee has helped thousands of consumers cancel unwanted subscriptions and reclaim control of their spending. Whether you are cancelling My Food Bag to save money, simplify your life, or try a different meal service, you are making the right choice for your circumstances. Visit Stopee.com for guides to cancelling hundreds of other services, and remember: your money and your time belong to you.