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Cancel Book Of The Month: Step-by-Step Guide
How to cancel book of the month from new zealand in 2025
What is book of the month
Book Of The Month is a subscription service that delivers curated hardcover books to your door each month. You receive a monthly credit to select one title from an editorially chosen selection, or you can skip months when nothing appeals to you. The service operates on automatic renewal until you cancel.
How the service works
When you join, you commit to a subscription plan billed each month or annually. Your membership credit arrives with a selection window, and you pick your preferred title before the deadline. If you do not choose, the service selects a default book for you unless you skip the month. Unused credits typically expire once you cancel, so understanding the refund rules before you sign up matters.
Who should consider book of the month
This service suits readers who enjoy discovering new titles curated by industry experts and prefer physical books delivered to their home. If you read regularly and like the surprise factor, it can work. However, if you accumulate unread books or prefer the flexibility to choose from thousands of titles, cancelling early may save you money.
Your consumer rights in new zealand
Before you cancel, understand what protection New Zealand law gives you as a consumer.
Consumer guarantees act protections
Under New Zealand's Consumer Guarantees Act 1993, Book Of The Month must provide services with due care and skill. The company cannot contract out of your statutory rights simply by publishing terms and conditions. This means if the service fails to deliver books, charges you incorrectly, or misleads you about cancellation terms, you have legal recourse.
If you cancel and the company refuses a refund you believe you are entitled to, you can escalate to the Commerce Commission or pursue a dispute through your bank's chargeback process. Stopee recommends documenting all communication with Book Of The Month before taking this step, as written evidence strengthens your position.
Distance selling and cooling-off rights
New Zealand consumer law gives you a 14-day cooling-off period for distance contracts (those made online or by phone). If you joined Book Of The Month online and change your mind within 14 days, you can cancel and request a refund of your subscription fee, provided you have not yet received your first shipment or have received only one box.
Keep records of your signup date and the date of your first order. If you cancel within this window, contact support in writing and reference your cooling-off rights under the Consumer Guarantees Act.
How to cancel book of the month
You have four main routes to cancel your subscription, depending on how you signed up and what access you have.
Cancel via the book of the month website
This is the fastest method for most New Zealand subscribers.
- Visit bookofthemonth.com and sign in with your email and password.
- Navigate to Account Settings or My Account (usually found in the top-right menu or under your profile icon).
- Look for a "Manage Subscription", "Billing", or "Cancel Subscription" link.
- Click the cancellation option and read the on-screen warning about forfeited credits.
- Follow the prompts to confirm your cancellation. The system may offer a discount or pause option before you reach the final confirmation screen; skip these unless you genuinely want to stay.
- Once confirmed, take a screenshot or save the confirmation page. You should receive a cancellation email within minutes.
Pro tip: Complete this step outside of peak hours (evenings or weekends) to avoid website slowdowns. If the website cancellation fails, move immediately to email support.
Cancel via email support
If the website cancellation does not work or you prefer a paper trail, email Book Of The Month support directly.
- Write a brief email to member.services@bookofthemonth.com with the subject line "Subscription Cancellation Request".
- Include your full name, email address associated with your account, and the date you joined.
- State clearly: "I request the cancellation of my Book Of The Month subscription effective immediately."
- Do not apologise or over-explain; keep it concise.
- Save the email confirmation. Book Of The Month typically responds within 24-48 hours.
- Reply to confirm receipt of your cancellation confirmation and ask for a cancellation reference number.
Warning: Do not rely solely on email if you have an upcoming renewal date within 5 days. Email delays could mean your next charge processes before cancellation is finalised. Use the website method if your renewal is imminent.
Cancel via iOS or android app
If you subscribed through the Apple App Store or Google Play Store, you must cancel through the app platform, not the website.
- On iOS: Open the App Store, tap your profile icon (top-right), select "Subscriptions", then find "Book Of The Month".
- Tap "Cancel Subscription" and confirm the cancellation.
- On Android: Open Google Play Store, tap your profile icon (top-right), go to "Manage subscriptions", find "Book Of The Month", and tap "Cancel subscription".
- After cancelling via the app platform, email Book Of The Month to inform them of the app-based cancellation. This creates a backup record.
Pro tip: App-based cancellations sometimes sync to the main account with a delay. Send a follow-up email to support the same day to confirm your request and avoid accidental re-billing.
Cancel by phone (US support line)
Book Of The Month operates a phone line, but it is US-based and may not connect reliably from New Zealand.
- Try calling 1-888-784-2670 or 1-877-236-8540 during US business hours (9am-5pm EST/EDT).
- Be prepared for international call charges. Use Skype, Google Voice, or a VoIP service to reduce costs.
- Have your account email and subscription details ready.
- Ask the agent for a cancellation reference number and request they email a confirmation to your address.
- If the call does not connect, do not retry; email support instead. Stopee recommends email as the primary method for New Zealand customers due to time zone barriers.
Warning: Do not assume the call worked if you cannot hear a clear confirmation. Hang up and send an email confirmation request immediately.
What happens after you cancel
Cancellation feels like relief, but understanding the aftermath prevents surprise charges and regret.
Your subscription timeline
Once you cancel, Book Of The Month stops all future renewals at the end of your current billing period. If your renewal date is 15 March and you cancel on 1 March, you keep your account access until 14 March. After that, your subscription ends.
Any book already shipped or in processing continues to your address. You cannot reverse an order once it ships, even if you cancel the same day.
Account access and features
You retain access to your account history, past selections, and any digital features (such as book recommendations or reading lists) for 30-60 days after cancellation. After that period, Book Of The Month may delete your account data. Download or screenshot anything you want to keep.
Book credits and refunds
Unused monthly credits are forfeited upon cancellation. If you had one credit remaining and cancel, that credit disappears. There is no partial refund for unused credits unless you fall within the Consumer Guarantees Act cooling-off window (14 days) and have received no books.
Stopee recommends using your final credit before you cancel if possible. Select a book you have been considering or gift a friend a copy of your choice via your account.
Will you get a refund from book of the month
Refunds depend on when you cancel and how many books you have received.
When refunds are unlikely
Book Of The Month treats subscription fees as non-refundable once the first billing cycle completes. If you signed up, received one or more books, and then cancel, the company will not refund past payments. This is standard practice for monthly subscription services worldwide.
Unused book credits are also non-refundable by default. The company's terms state credits expire upon cancellation, and this clause is enforceable unless you have a specific Consumer Guarantees Act claim.
When you may have a refund case
You have a refund claim if:
- You cancel within 14 days of signing up and have not yet received your first book (cooling-off window under Consumer Guarantees Act).
- Book Of The Month charged you twice in error.
- The service failed to deliver books as promised and refused to resolve the issue.
- You were misled about cancellation terms or charged a hidden cancellation fee.
If any of these apply, contact Book Of The Month in writing and clearly state your claim. Reference the Consumer Guarantees Act 1993. If they refuse, file a complaint with the Commerce Commission or initiate a chargeback dispute through your bank.
The reader's guarantee
Book Of The Month advertises a "Reader's Guarantee" allowing you to request a replacement book if you dislike your monthly selection. This is not a cash refund; you receive a credit toward a different title. Use this feature if you are unhappy before you cancel, as it costs nothing and may improve your experience.
Book of the month pricing in new zealand
Understanding the cost structure helps you decide whether cancellation saves you money.
Pricing overview
Book Of The Month does not publish an official New Zealand Dollar price list. The service charges in USD and converts to NZD at the time of billing. Exchange rate fluctuations mean your monthly charge varies slightly month to month.
Representative pricing (converted from USD at current rates) is shown below, but confirm the exact amount on your billing statement. Stopee recommends checking your account settings to see the currency and amount you are charged.
| Plan type | Frequency | Approx. NZD per month | Best for |
|---|---|---|---|
| Monthly membership | Month-to-month | $25-$35 NZD | Testing the service; flexible readers |
| Annual membership | One-year commitment | $20-$28 NZD/month | Best value for committed readers |
| Per-book credits | Pay-as-you-go | $15-$20 NZD/book | Occasional buyers |
If you joined on an annual plan, you may face a higher cancellation cost if the company enforces a full-year commitment. Always check your original terms before signing up.
Common mistakes when cancelling book of the month
Cancellation sounds simple, but small errors cost you money and time. Let us walk you through the pitfalls Stopee sees most often.
Mistake 1: not using your final credit before cancelling
Many subscribers cancel without selecting their last monthly book. That credit evaporates. Before you cancel, log in and make your final selection. This is free and takes two minutes.
Mistake 2: assuming the website cancellation worked without confirmation
Web pages crash, buttons fail, and confirmation emails land in spam. Never assume cancellation is complete until you have saved a confirmation screenshot and received an email from Book Of The Month. If you do not see an email within 2 hours, email support to double-check.
Mistake 3: cancelling too close to your renewal date
If your renewal is 2-3 days away, email support now and request immediate cancellation with a note about your renewal date. Do not rely on the website alone; a payment could still process if cancellation is delayed. Stopee recommends cancelling at least 5 days before renewal.
Mistake 4: not checking for promotional sign-up rules
Some new users sign up with a discount code or trial offer that requires you to complete at least one full-price renewal before cancelling. If you try to cancel before this commitment ends, the system may block you or charge you an early exit fee. Review your signup email for any asterisks or fine print about minimum commitment periods.
Mistake 5: cancelling through the app but not the main website
If you subscribed via iOS or Android, cancelling only through the app may leave your main website account active, leading to double-billing or confusion. Always send an email confirmation to Book Of The Month after app-based cancellation.
Checklist before and after cancelling
Use this checklist to ensure a clean cancellation and avoid follow-up problems.
| Task | Timing | Done? |
|---|---|---|
| Review your account for unused credits | Before cancelling | [ ] |
| Select your final monthly book (if available) | Before cancelling | [ ] |
| Check renewal date on your billing statement | Before cancelling | [ ] |
| Screenshot your account settings page | Before cancelling | [ ] |
| Complete cancellation via website or email | 5+ days before renewal | [ ] |
| Save confirmation email or screenshot | Immediately after | [ ] |
| Verify no charge appears on next renewal date | On or after renewal date | [ ] |
| If charged, dispute via bank (chargeback) | Within 60-90 days | [ ] |
Should you keep or cancel book of the month
Not every subscriber should cancel. Let us help you decide.
Reasons to keep your subscription
Keep Book Of The Month if you read one or more books per month, enjoy curated selections, and do not mind the lack of choice. The per-book cost is competitive with bookshops, especially on annual plans. If you love the surprise element and trust the editors, staying subscribed makes sense.
Reasons to cancel book of the month
Cancel if you accumulate unread books, prefer unlimited choice, or can access books cheaper through libraries or second-hand sellers. If your reading slows down due to work or life changes, pausing (rather than cancelling) may suit you better. However, if you know you will not return, cancel now and free up that monthly spend.
Stopee recommends cancelling if you have already received a cancellation warning from the system (over-due skips or stalled payments), as this signals the relationship has frayed.
Summary and next steps
Cancelling Book Of The Month is straightforward once you understand the process and avoid the common traps. Use the website for speed, email for a paper trail, and always save your confirmation. Remember that your unused credits are forfeited, but you may have a refund claim if you cancel within 14 days and have not received your first book.
If Book Of The Month refuses to honour your cancellation or disputes a refund you believe you deserve, escalate to the Commerce Commission or pursue a chargeback through your bank. New Zealand's Consumer Guarantees Act protects you, and Stopee has helped thousands of consumers cancel subscriptions and recover disputed charges by documenting everything in writing.
Contact information for mailing cancellation requests
Although Book Of The Month does not list a dedicated New Zealand address, you can send a certified cancellation letter to the US corporate address below. This creates a legal record.
Book Of The Month
Attn: Customer Service
New York, NY
United States
Include your full name, account email, subscription start date, and a clear cancellation request. Send this via registered mail if you have already tried email or phone without success. Keep the receipt as proof of mailing.
For faster resolution, contact Book Of The Month via email at member.services@bookofthemonth.com or use the website portal. Stopee recommends the email-first approach for New Zealand customers, as it bridges the time zone gap and creates a documented record. Whether you cancel today or months from now, Stopee is here to guide you through every step and ensure you do not lose money to hidden charges or forfeited credits.