Manage The Farmer'S Dog

How to cancel the farmer's dog subscription in new zealand

What is the farmer's dog

The Farmer's Dog is a subscription service that delivers fresh, human-grade dog food tailored to your dog's weight, age and specific health needs. Each meal arrives frozen or chilled in daily portions, ready for you to feed your pet straight from the pack.

How the service works

You start by creating an account and answering questions about your dog's profile. The Farmer's Dog then generates a personalised meal plan and arranges regular deliveries on a schedule you choose. Your subscription auto-renews automatically until you actively cancel it, though you can pause or adjust your plan at any time through your online account or by contacting their support team.

Why new zealand customers choose it

Pet owners across Aotearoa value The Farmer's Dog for convenience and perceived health benefits. However, if the service no longer suits your budget, your dog's needs change, or you simply want to switch providers, cancelling should be straightforward. At Stopee, we guide thousands of New Zealand consumers through subscription cancellations every year, and The Farmer's Dog is one of the most common requests we help with.

Pricing and plan options for new zealand customers

The Farmer's Dog calculates your cost based on your dog's size, the recipe you choose and how frequently you want deliveries.

How pricing works

There is no fixed price list for all customers because each meal plan is personalised. During sign-up, you input your dog's weight and dietary preferences, and the service quotes you a price. Delivery frequency (weekly, fortnightly, or monthly) also affects the total cost. Most New Zealand customers pay between NZD $40 and NZD $150 per week depending on their dog's size and chosen recipes.

Hidden costs to watch for

Pro tip: If you skip or pause your subscription instead of cancelling, your account remains active and you may still be charged if you forget to manually reactivate your pause. Always check your billing settings before your next scheduled delivery to avoid surprise charges.

Should you cancel the farmer's dog

Deciding whether to cancel is personal, but here are honest reasons why New Zealand pet owners walk away from the service.

Reasons to stay

• Your dog thrives on the fresh food and you see health improvements
• The personalised recipes suit your dog's allergies or sensitivities
• You value the convenience of doorstep delivery
• The cost fits comfortably within your pet budget

Reasons to cancel

• The weekly or fortnightly cost is stretching your household budget
• Your dog's health or taste preferences have changed
• You prefer dry or tinned kibble for simplicity
• You want to switch to a competitor with lower pricing or faster delivery
• Inconsistent deliveries or product quality issues are frustrating you
• You no longer have a dog or cannot care for one

Whatever your reason, Stopee exists to help you cancel cleanly and without guilt. No judgment, no pressure to stay-just clear, step-by-step guidance to end your subscription.

How to cancel the farmer's dog in new zealand

You have three main ways to cancel your subscription, and the easiest depends on how you signed up and whether you prefer online or direct contact.

Method 1: cancel via your online account (fastest)

This is the quickest and most straightforward route for most customers.

1. Log in to your account on The Farmer's Dog website or mobile app using your email address and password
2. Navigate to your Subscription Settings or Account Settings (usually found in the top-right menu or under "My Account")
3. Look for an option labelled "Cancel Subscription" or "Manage Subscription"
4. Select "Cancel" and confirm when prompted-you may see retention offers or pause options; these are optional
5. Complete the cancellation flow and check your email for a confirmation message
6. Critical: Cancel at least 5 working days before your next scheduled delivery date to avoid being charged for an order you do not want

Warning: If you cancel fewer than 5 days before your next scheduled shipment, you may still be charged because the order has already entered the packing or dispatch phase. Contact support immediately if this happens.

Method 2: cancel by email (for added documentation)

If you prefer a paper trail or your online account is not working, email The Farmer's Dog directly.

1. Send an email to care@thefarmersdog.com with the subject line "Cancellation Request"
2. Include your full name, email address associated with your account and account number (if you have it)
3. Clearly state: "I wish to cancel my subscription effective immediately" or state your preferred cancellation date
4. Request a cancellation confirmation email in reply
5. Wait for a response within 1-2 working days (though responses from US-based support can take longer)
6. Save all emails as proof of your cancellation request

Pro tip: Send your cancellation email on a weekday morning (NZ time) to increase the chance of a same-day response. Include "URGENT" in the subject if your next delivery is within 48 hours.

Method 3: cancel by phone (for immediate assurance)

If you prefer to speak to a human and confirm cancellation in real time, call their support line.

1. Call +1 (646) 780-1957 (this is a US-based number; international call rates apply)
2. Have your account email and account number ready when you call
3. Clearly tell the agent: "I want to cancel my subscription"
4. The agent may offer alternatives such as pausing your subscription or reducing delivery frequency-you can decline these
5. Ask for a reference number or confirmation code before hanging up
6. Request that the agent email you a cancellation confirmation

Pro tip: US support lines typically operate 9 AM to 5 PM Eastern Time (US). Call during their business hours to avoid long waiting times, or use email if the time difference is inconvenient.

Method 4: cancel via your app store (if you subscribed through iOS or google play)

If you signed up using Apple App Store or Google Play, your subscription is managed by the app store, not by The Farmer's Dog directly.

1. For iPhone or iPad: Open Settings, tap your name at the top, select "Subscriptions", find "The Farmer's Dog" and tap "Cancel Subscription"
2. For Android: Open Google Play Store, tap your profile icon, go to "Payments and subscriptions", select "Subscriptions", find "The Farmer's Dog" and tap "Cancel"
3. Confirm the cancellation when prompted
4. You will receive a confirmation message from Apple or Google, not from The Farmer's Dog
5. Note that refunds or billing adjustments for app-store subscriptions are handled by Apple or Google, not by The Farmer's Dog

Warning: If you cancel through your app store, The Farmer's Dog's support team may not have immediate visibility of your cancellation. If you continue to be charged, contact the app store's support team first, then escalate to The Farmer's Dog if the issue persists.

Timeline and what happens after you cancel

Understanding what occurs after you press the "cancel" button helps you avoid billing surprises and know what to expect.

Immediate cancellation (within 5 working days of next delivery)

If you cancel at least 5 working days before your next scheduled shipment date, your subscription stops immediately and you are not charged for that shipment. Your account typically remains active so you can view your order history or reactivate if you change your mind.

Late cancellation (fewer than 5 days before next delivery)

If you cancel fewer than 5 working days before your next scheduled delivery, you may still be charged for that order because it has likely already been packed or dispatched. Orders already shipped are generally not refundable under The Farmer's Dog's standard policy, though exceptions can be negotiated with support.

After cancellation

• No future deliveries will be sent to you
• No additional charges will appear on your payment method (unless one was already processed for a shipped order)
• Your account and meal preferences typically remain stored for up to 12 months, allowing you to reactivate if you wish
• You may receive marketing emails from The Farmer's Dog for a few weeks; you can unsubscribe from these in the email footer

Pro tip: Screenshot or download your order history before cancelling if you want to keep a record of what your dog was eating or for future reference.

Refunds and refund eligibility

Refunds are rare but possible in specific situations. Knowing your eligibility protects your right to compensation.

Trial box satisfaction guarantee (first-time customers only)

If you are a new customer, The Farmer's Dog offers a trial refund option, but there are strict conditions.

• You may request a refund for your trial box within 14 days of receiving it
• Email care@thefarmersdog.com with your order number and reason for the refund request
• The Farmer's Dog will evaluate your request; refunds are processed within approximately 10 business days if approved
• This trial guarantee is limited to one refund per household and does not apply to bulk orders, renewals or third-party app-store purchases

Ongoing subscription and shipped orders

Once your subscription is active and orders have shipped, refunds become much harder to obtain.

• Subscription fees are generally not refundable after an order has been dispatched
• Cancelling your subscription stops future charges but does not reverse charges for orders already sent
• If you receive damaged or spoiled food, contact support with photos or documentation; The Farmer's Dog may issue a replacement or credit instead of a cash refund

Store credit and alternative remedies

In rare cases where The Farmer's Dog cannot or will not issue a cash refund, they may offer store credit to your account instead. This can be used toward a future purchase if you reactivate your subscription, though it is not as valuable as cash.

Pro tip: If you are refused a refund and believe you have a legitimate claim (e.g., faulty food, health issues caused by the product), keep all documentation and escalate through Stopee or your consumer protection authority.

Your consumer rights in new zealand

The Consumer Guarantees Act 1993 (CGA) gives you strong protections when you purchase goods or services in New Zealand, including subscription services like The Farmer's Dog.

What the CGA guarantees

• The food must be fit for purpose (suitable for your dog to eat safely)
• The food must be of acceptable quality (fresh, properly packaged, not spoiled or contaminated)
• The delivery service must be provided with reasonable care and skill
• You have the right to cancel and receive a refund if the service fails to meet these standards

When the CGA protects you

If The Farmer's Dog delivers spoiled food, fails to deliver on the promised date repeatedly, or the food causes harm to your dog, you can invoke the CGA to demand a refund or remedy. You do not need to accept store credit or excuses about "standard policy".

Escalation path if the farmer's dog refuses to help

1. Email care@thefarmersdog.com with your complaint, referencing the CGA and explaining why their service failed to meet legal standards
2. Keep copies of all correspondence, photos of faulty food and evidence of the impact (vet bills, for example)
3. If The Farmer's Dog does not respond within 20 working days or refuses your claim, escalate to the Commerce Commission or your local Citizens Advice Bureau
4. You can also pursue a small claims dispute through the District Court if the amount is under NZD $15,000

At Stopee, we have helped customers leverage the CGA to recover refunds that companies initially denied. Your rights are real and enforceable.

Common mistakes to avoid when cancelling

Cancelling should be simple, but small errors can leave you still paying or create unnecessary friction.

Mistake 1: cancelling too late

The most common error is waiting until the day before your next delivery to cancel. If you do this, you will still be charged because the order is already in transit or packed. Cancel at least 5 working days early to be safe.

Mistake 2: pausing instead of cancelling

The Farmer's Dog makes it easy to pause your subscription instead of cancelling it. Many customers click "Pause" thinking they have cancelled, then forget and are charged weeks later. If you never want to use the service again, choose "Cancel", not "Pause".

Mistake 3: not checking app-store subscriptions

If you signed up via the Apple App Store or Google Play, cancelling on The Farmer's Dog website does not cancel the app-store subscription. You must cancel it separately in your device settings or you will continue to be charged through the app store.

Mistake 4: forgetting to save cancellation confirmation

If The Farmer's Dog later claims they never received your cancellation request and bills you again, you will need proof. Always save confirmation emails or screenshots of your cancellation completion.

Mistake 5: not updating your payment method

If you cancel but forget to remove or update your payment details on file, a reactivation or billing error could silently charge you months later. After cancelling, consider removing your card details from the account altogether.

Checklist for a clean cancellation

Use this checklist to ensure your cancellation goes smoothly and you do not encounter billing problems afterwards.

Comparing the farmer's dog to alternatives

If you are cancelling because you want to explore other options, here is how The Farmer's Dog compares to popular competitors available in New Zealand.

Stopee helps customers compare these options side by side. If cost is your main concern, supermarket kibble or a local pet food box may offer better value. If your dog has allergies or special needs, The Farmer's Dog's personalisation may still be worth the price, but only if you can afford it comfortably.

What to do once you have cancelled

Cancelling is not the end of the story-you still need to plan for feeding your dog.

Transition to a new food brand

If you are switching to kibble or a different fresh-food service, transition gradually over 7-10 days by mixing the new food with The Farmer's Dog meals to avoid stomach upset in your dog. Abrupt diet changes can cause vomiting or diarrhoea.

Store your remaining meals safely

If you have frozen Farmer's Dog meals at home when you cancel, keep them in your freezer. They are safe to feed for the duration listed on the pack. Do not let them thaw and refreeze.

Remove your card details from the account

Log back into your Farmer's Dog account after cancellation and remove or update your payment method to prevent accidental reactivation charges.

Unsubscribe from marketing emails

You will likely receive win-back emails from The Farmer's Dog. Click the unsubscribe link in the footer to stop these, or manage your email preferences in your account settings.

Final thoughts and next steps

Cancelling The Farmer's Dog is straightforward when you know the process and plan ahead. The key is to cancel at least 5 working days before your next scheduled delivery, confirm cancellation in writing, and check your payment method one final time.

Whether you are cancelling due to cost, your dog's changing needs, or simply wanting to try something different, your decision is valid. Stopee has helped thousands of New Zealand consumers cancel subscriptions with confidence and without guilt. Use the step-by-step methods above, refer to the checklist, and do not hesitate to escalate to your payment provider or the Commerce Commission if The Farmer's Dog refuses a legitimate refund claim under the Consumer Guarantees Act.

Your next step: log in to your Farmer's Dog account right now and check your next delivery date. If it is more than 5 working days away, you can cancel today. If it is sooner, send an email to care@thefarmersdog.com immediately. Stopee is here to guide you if you encounter any friction along the way.

Contact information and cancellation address

For direct contact and official cancellation requests, use these details.

Email support

Email: care@thefarmersdog.com

Subject: "Cancellation Request" or "Account Cancellation"

Response time: 1-2 working days (may take longer due to US-based support)

Phone support

Phone: +1 (646) 780-1957

Hours: 9 AM-5 PM Eastern Time (US), Monday-Friday

Note for New Zealand callers: International call rates apply. Email is often faster given the time zone difference.

Mailing address (US-based)

The Farmer's Dog Inc.
141 Fifth Avenue
New York, NY 10010
United States

Important: The Farmer's Dog does not have a dedicated New Zealand postal address for cancellations. If you need to send written correspondence, use the US address above or email care@thefarmersdog.com instead. Email is faster and provides better documentation of your request.

Get help from stopee

If you have cancelled The Farmer's Dog and are still being charged, or if you believe you are owed a refund under New Zealand consumer law, Stopee can help you escalate your claim. Visit stopee.com to submit your case, and we will work on your behalf to recover what is owed. Stopee has a proven track record of securing refunds and cancellation confirmations that companies initially denied.