Manage Let'S Knit Together

How to cancel Let'S knit together and reclaim your knitting freedom

What is Let'S knit together

Let'S Knit Together is a digital subscription service that connects knitters worldwide with an extensive library of patterns, video tutorials, exclusive magazines and a members-only community. If you've signed up and now want to step away, you have clear cancellation options available to you.

What you get as a member

Your membership unlocks access to over 2,100 knitting patterns, detailed video tutorials, monthly club magazines and an active Facebook group for members. You'll also receive discounts on selected products and occasionally welcome boxes shipped to your door. The service operates on flexible billing cycles: quarterly, bi-annual and annual plans, so you can choose what suits your budget and commitment level.

Why members cancel

You might cancel because you've completed the patterns you needed, prefer free resources, found a competing service better suited to your style, or simply want to pause your membership while tackling your current project pile. Whatever your reason, Stopee recognises that cancellation should be straightforward and hassle-free.

Understanding your consumer rights in new zealand

Before you cancel, it's worth knowing where you stand legally so you can make the strongest case if a refund issue arises.

Digital content and the consumer guarantees act

New Zealand's Consumer Guarantees Act protects you when you buy goods and services. However, digital content delivered immediately-like your Let'S Knit Together membership-falls into a special category. Once you've accessed the patterns and tutorials, you lose the automatic 14-day cooling-off period that normally applies to online purchases. This is because the service considers the product "delivered" the moment you log in.

That said, you still have rights. If Let'S Knit Together fails to deliver what they promised (for example, if the platform is consistently unavailable or patterns are missing), the Consumer Guarantees Act still protects you. If a dispute arises and the company refuses to engage fairly, you can escalate to the Commerce Commission or your local Citizens Advice Bureau.

Your refund position

Refunds are not automatic once you've accessed digital content, but they're not impossible either. If you cancel within your current billing period, you're entitled to refunds only if the company has failed to deliver the service as described or if the issue falls under Consumer Guarantees Act protection.

How to cancel Let'S knit together

Cancellation requires direct contact with their support team. The most reliable method is email, sent at least 7 days before your next billing date to prevent auto-renewal charges.

Cancel via email (web membership)

1. Identify your billing date
   • Check your confirmation email or account details for the exact date your subscription renews
   • Count back 7 days-this is your cancellation deadline
2. Compose your cancellation email
   • Send to support@letsknit.co.uk
   • Include your account email address and full name
   • State your current plan (quarterly, annual, etc.) and the billing date
   • Write clearly: "I request cancellation of my Let'S Knit Together membership, effective at the end of my current paid period"
3. Send with proof of delivery
   • Use your email's read receipt feature if available
   • Take a screenshot of the sent email with timestamp
   • Send at least 7 days before renewal-aim for 10 days to be safe
4. Await confirmation
   • Support should reply within 2-3 working days confirming cancellation
   • If no reply arrives within 5 days, follow up with a second email
   • Save all correspondence

Pro tip: Many cancellations fail because the email arrives too close to the renewal date. Send yours with at least a 10-day buffer-not just 7-to account for email delays and support response time.

Cancel an iOS app subscription (Apple app store)

1. Open the App Store
   • On your iPhone or iPad, launch the App Store app
   • Tap the profile icon in the top right corner
2. Navigate to your subscriptions
   • Select "Subscriptions"
   • Find "Let'S Knit Together" in the list
3. Turn off auto-renewal
   • Tap the subscription and select "Manage"
   • Tap "Cancel Subscription"
   • Confirm the cancellation
4. Check your confirmation
   • You should see "Expires on [date]"-this confirms cancellation took effect
   • You'll remain subscribed until that date
   • Apple will send a cancellation email to confirm

Warning: You must cancel at least 24 hours before your renewal date on the App Store. If you're on a free trial, cancel well before the trial ends to avoid being charged.

Cancel a google play subscription (Android)

1. Open Google Play
   • On your Android device, open the Google Play Store app
   • Tap your profile icon in the top right
2. Find your subscriptions
   • Select "Payments and subscriptions"
   • Tap "Subscriptions"
   • Select "Let'S Knit Together"
3. Cancel the subscription
   • Tap "Cancel subscription"
   • Follow the prompts to confirm
   • You'll see a cancellation date confirming when access ends
4. Verify your cancellation
   • Check your Google Play email for a cancellation confirmation
   • Note the expiration date

Pro tip: On Google Play, cancellations take effect immediately, but you retain access through your paid period. Unlike the App Store, there's no 24-hour grace period-cancel whenever you choose.

What happens after you cancel

Cancellation isn't the end of your relationship with Let'S Knit Together, even though you're leaving. Here's what you can expect.

Your access during the final period

If you cancel on time, your membership remains fully active until the end of your current paid period. You can download patterns, access tutorials and participate in the community group right up until that date. Nothing changes in your experience-you're simply not charged again after the final day.

What happens to your account and data

Let'S Knit Together retains your account data for a period after cancellation. They use this to manage customer support requests and comply with their legal obligations. If you want your data deleted, you can request this by emailing support@letsknit.co.uk with your full name and account email. They'll process your request within the timeframe required by New Zealand privacy law.

Your account may remain on file for a limited time, allowing you to reactivate without re-entering all your information. If you prefer complete removal sooner, ask support directly in your cancellation email.

Refunds and what you can expect

Refund eligibility depends on when you cancel and the circumstances surrounding your request.

Standard refund policy

Let'S Knit Together does not offer refunds for unused portions of your subscription if you cancel early. Once you've accessed the digital content-even briefly-you've consumed the service and a refund is unlikely under their standard terms.

However, if you cancel within your paid period and a refund is due (for example, if you were charged twice or if the company failed to deliver the service), the company will process it to your original payment method. Processing typically takes 5-10 working days depending on your bank.

When you might qualify for a refund

You have a stronger case for a refund if the service genuinely failed to deliver-for instance, if the platform was unavailable for an extended period, if patterns were removed without explanation, or if you were charged despite cancelling on time. In these scenarios, document the problem and contact support with evidence.

Pro tip: Before cancelling, take screenshots of your account showing the subscription status and renewal date. If a billing dispute occurs later, this evidence strengthens your position with your bank or payment provider.

Disputing charges with your bank

If Let'S Knit Together charges you after a successful cancellation, contact your bank or card issuer immediately. You have the right to dispute the charge as an unauthorised transaction. Your bank can reverse the charge while the investigation proceeds-you won't lose money during the process. Keep all cancellation emails and confirmation details when pursuing this route.

Pricing and plan options

Understanding what you're paying helps you decide if the cost justifies staying or leaving.

Let'S knit together plans and monthly cost

All plans include unlimited access to 2,100+ patterns, video tutorials, monthly club magazines, the members-only Facebook group and subscriber discounts. Prices shown are approximate conversions from GBP and may vary slightly depending on your bank's exchange rate and any payment fees they apply.

Common mistakes when cancelling

Cancellation seems simple, but small errors can leave you stuck with unwanted charges. You're not alone if this has happened before-Stopee has helped thousands of consumers navigate these traps.

Missing the 7-day deadline

The single most common cancellation failure is sending your email too close to the renewal date. Email delays, support backlogs and timezone differences can all mean your cancellation arrives too late to stop the charge. Always send at least 10 days in advance, not the minimum 7.

Forgetting to cancel the app separately from the web

If you subscribed via the App Store or Google Play, cancelling via email won't stop the app from charging you. You must cancel the subscription directly in your app store account settings. Many people cancel one way and forget the other, resulting in duplicate charges.

Not requesting confirmation

Don't assume silence means success. If support doesn't reply within 5 days, send a follow-up email. Get explicit written confirmation that your cancellation has been processed. This becomes critical if a dispute arises later.

Cancelling right before the renewal date during a weekend

If renewal falls on a Monday and you cancel on Friday evening, support may not process your cancellation before the automated charge runs. Build in a larger buffer if renewal falls on a weekend or public holiday in the UK or New Zealand.

Steps to take right now

Use this checklist to ensure your cancellation goes smoothly.

1. Find your renewal date by checking your confirmation email or account settings
2. Count back 10 days-this is your safe cancellation deadline
3. If you subscribed via an app store, cancel there first using the steps outlined above
4. Send your cancellation email to support@letsknit.co.uk with your account email and full name
5. Take a screenshot of the sent email with the timestamp
6. Wait for a confirmation reply (allow up to 5 working days)
7. If no reply arrives, send a follow-up email
8. On your renewal date, check your bank statement to confirm no charge was processed
9. If you were charged despite cancelling, contact your bank within 90 days

Why stopee recommends acting early

Subscription services rely on customers procrastinating-you intend to cancel but put it off, and another charge arrives before you act. Stopee has built its reputation on helping consumers cancel with confidence and without delay. The moment you decide to go, take action immediately rather than waiting until the last minute.

Our approach across thousands of cancellations shows that the consumers who succeed are those who treat cancellation like any important task: give yourself time, document everything and follow up. Stopee customers report that taking these steps eliminates stress and unexpected charges entirely.

Contact information for Let'S knit together

Use this address if email doesn't work or if you need to escalate a dispute.

Support email

support@letsknit.co.uk

Postal address for formal correspondence

Let'S Knit Together, [Address details to be confirmed with company]. Send any formal cancellation request or dispute letter here via registered post if email fails, keeping a copy for your records.

Escalation in new zealand

If Let'S Knit Together refuses to cancel or process a refund you believe you're entitled to, contact the Commerce Commission at www.comcom.govt.nz or your local Citizens Advice Bureau. You can also file a complaint with your payment provider's dispute team.

Moving forward: your final decision

Cancelling Let'S Knit Together is your choice to make-whether you're moving on to a different platform, simplifying your subscriptions or just taking a break from digital content. What matters most is that you feel empowered to cancel without unexpected charges or delays.

Stopee exists to give you that confidence. We've documented the exact steps, the legal protections available to you in New Zealand and the common mistakes to avoid. You now have everything you need to cancel cleanly and on your terms. Stopee has helped thousands of consumers reclaim control of their subscriptions, and you can be next. Act today-send that cancellation email with a 10-day buffer, keep your confirmation, and enjoy your final month of access without any stress.