Manage Function Of Beauty

How to cancel function of beauty in new zealand and protect your rights

What function of beauty is and how it works

Function Of Beauty is a US-based customised haircare brand that creates bespoke shampoos, conditioners and treatments tailored to your unique needs. You start by completing an online quiz about your hair goals, preferred scent and desired appearance, and the company formulates a one-off product or subscription order based on your answers.

The key difference between Function Of Beauty and standard haircare brands is personalisation. Every product is made to order using your specific formula, which means the company treats all orders as custom-made and applies strict refund policies accordingly.

Subscription model explained

You can choose to receive your customised products as a one-time purchase or set up automatic recurring deliveries on a schedule you control. Subscription orders renew at intervals you specify, and you can adjust or cancel future shipments through your account at any time.

The catch is timing: if your order has already been processed or billed before you cancel, Function Of Beauty will not stop that shipment or issue a refund for it. Only future scheduled deliveries can be cancelled.

Why cancellation matters for new zealand customers

If you are in New Zealand, you are not buying directly from Function Of Beauty's local operations. Instead, you either purchase through their US website or buy from third-party NZ resellers. This matters because cancellation routes, refund timelines and your consumer protections differ depending on where and how you bought.

At Stopee, we help you navigate these complexities so you cancel efficiently and protect your money.

Your consumer rights under new zealand law

The Consumer Guarantees Act 1993 is your legal safety net when dealing with Function Of Beauty, even though the company is US-based.

What the consumer guarantees act covers

Under this law, goods you purchase must be of acceptable quality, safe, and fit for purpose. If Function Of Beauty sends you a defective product, one that does not match the description you were given, or one that fails within a reasonable time frame, you have the right to demand a refund, replacement or repair at no cost to you.

Custom-made products do not escape these protections simply because they are personalised. If your formula arrives faulty, contaminated or demonstrably wrong, Function Of Beauty must remedy it.

Distance selling and cooling-off rights

When you buy online from Function Of Beauty's website or a third-party reseller, you benefit from a 14-day cooling-off period under the Consumer Law Reform Act. This means you can change your mind and request a refund within 14 days of receipt, even if the product is perfectly functional.

However, Function Of Beauty may argue that because products are customised, they fall outside standard cooling-off protections. Do not accept this blanket claim without evidence. If you have not used the product or opened the sealed packaging, you have stronger grounds to insist on a refund as a change-of-mind cancellation.

Stopee recommends documenting your purchase date, delivery date and condition of the product in writing, then formally requesting a cooling-off refund from Function Of Beauty within 14 days. Keep all correspondence.

Why you might want to cancel function of beauty

Cancelling a beauty subscription often comes down to value, satisfaction or changing priorities. Here are the most common reasons New Zealand customers choose to stop their Function Of Beauty orders.

When cancellation makes sense

• The formula does not match your hair type or goals after the first delivery.
• You want to try a different haircare brand without the commitment of recurring charges.
• Your budget has tightened and a monthly subscription is no longer affordable.
• You purchased impulsively and have changed your mind before the order ships.
• You received a defective or incorrectly formulated product and prefer a refund over reformulation.
• You want to test a standard (non-customised) haircare product before committing to a subscription.

When you might want to keep it

• The customised formula genuinely addresses your hair concerns better than store-bought alternatives.
• You use the entire bottle before the next delivery arrives and value the convenience.
• You have negotiated a discount code or loyalty offer that improves the value.
• You prefer a one-time purchase model (non-subscription) and are willing to pay per order without recurring commitments.

Function of beauty pricing in new zealand

Function Of Beauty does not operate an official New Zealand storefront with NZD pricing. Instead, you purchase either through their US website (with USD pricing and international shipping charges) or from third-party NZ resellers.

Third-party NZ reseller pricing

Prices vary depending on whether you buy one-off products or commit to a subscription. Third-party NZ resellers typically stock pre-made or popular formulas at fixed prices, whereas the official US site lets you create a fully customised subscription at variable cost.

At Stopee, we recommend comparing total cost over 3-6 months (including shipping to New Zealand if buying from the US) before subscribing.

How to cancel function of beauty

Cancelling Function Of Beauty depends on where you purchased and how your subscription is set up. We walk through each method step by step.

Cancel via your function of beauty account (fastest method)

1. Go to functionofbeauty.com and log in with your email and password.
   • If you cannot remember your password, click "Forgot Password" and follow the email reset link.
   • Pro tip: Log in on a desktop or laptop if you have trouble accessing the account menu on mobile.
2. Navigate to your account dashboard and select "My Subscriptions" or "Subscription Settings".
   • This section may be labelled "Active Subscriptions" or "Recurring Orders" depending on your account region.
3. Find the subscription you want to cancel and select "Cancel Subscription" or "Pause Subscription".
   • You will see a dropdown menu asking why you are cancelling; select the reason that applies (optional but helpful).
   • Read the confirmation text carefully. Function Of Beauty will explain that cancellation applies to your next scheduled delivery only.
4. Confirm your cancellation request.
   • You should receive an immediate on-screen confirmation and a cancellation email within minutes.
   • Warning: Cancelling via your account does NOT refund orders that have already been processed or billed. Check your order history to see which deliveries are still pending.
5. Download or screenshot your cancellation confirmation email and save it to your device or email archive.
   • Use this confirmation as proof if disputes arise later.

Cancel via email if you cannot access your account

1. Send an email to hello@functionofbeauty.com with the subject line "Subscription Cancellation Request".
   • Include your full name, email address associated with your Function Of Beauty account, and order number(s) you want to cancel.
   • Specify the date you want the cancellation to take effect (ideally before your next renewal date).
   • Request written confirmation of your cancellation once processed.
2. Send the email and wait for a response.
   • Function Of Beauty typically replies within 2-3 business days.
   • If you do not hear back within 5 business days, send a follow-up email referencing your original request.
3. Keep all email correspondence as proof of your cancellation request.
   • This is crucial if Function Of Beauty later claims it never received your cancellation.

Cancel if you purchased via a third-party reseller or app

If you bought Function Of Beauty from a third-party NZ reseller, your cancellation process is different because you are contracting with the reseller, not Function Of Beauty directly.

1. Check your original purchase confirmation email to identify the seller (e.g. Niven, Sephora, Cult Beauty, etc.).
   • Look for the company name and customer service contact details in the confirmation or invoice.
2. Contact the reseller directly with your order number and request to cancel any recurring payments or subscriptions.
   • Many third-party resellers have their own cancellation policies that are stricter or looser than Function Of Beauty's.
   • Follow the reseller's cancellation process, not Function Of Beauty's.
3. If you bought via the Apple App Store or Google Play Store, open the app or platform settings and cancel your subscription there.
   • Function Of Beauty provides no specific app cancellation policy because Apple and Google handle billing independently.
   • You must cancel through the platform you used to purchase.

Request a reformulation instead of cancelling

If you are unhappy with your formula but not ready to cancel outright, Function Of Beauty offers a "You x Function" remedy within 60 days of purchase.

1. Email hello@functionofbeauty.com and explain what you disliked about the formula (e.g. too heavy, wrong scent, did not address your goal).
   • Include your order number and a photo of the product if possible.
2. Request a one-time reformulation.
   • Important: This is a replacement product, not a refund. You will not receive your money back, but you will get a new customised formula at no charge.
   • The reformulation usually takes 5-10 business days to arrive after approval.
3. If the second formula also does not work, you can then request a full refund by claiming the product is faulty or does not meet the Consumer Guarantees Act standard of fitness for purpose.
   • Stopee advises keeping all correspondence and photos from both the original and reformulated products to support a defect claim.

What happens after you cancel function of beauty

Cancelling your subscription does not instantly erase everything. Here is what to expect in the days and weeks that follow.

Confirmation and next steps

You should receive a cancellation confirmation email within 24 hours of cancelling. This email will confirm the cancellation date and clarify whether any pending shipments will still be delivered.

Check this email carefully. If Function Of Beauty states that an order scheduled before your cancellation date will still ship, you have two choices: accept the final shipment or contact the company immediately to request an exception.

Save this confirmation email in a dedicated folder on your computer or phone. You may need it to dispute unexpected charges or prove you cancelled if Function Of Beauty bills you again.

Your account and data after cancellation

Cancelling your subscription does not delete your account or purchase history. Your login credentials, saved preferences and order records remain accessible unless you explicitly ask Function Of Beauty to delete your account.

If you want to delete your account entirely (not just cancel your subscription), email hello@functionofbeauty.com and request account deletion under your data privacy rights. This is a separate step from cancellation and may take 10-30 days to process.

Checking for unexpected charges

After cancelling, monitor your credit card or bank statement for the next 4-6 weeks. Look for any charges from Function Of Beauty or the payment processor they use.

If you spot a charge after your cancellation date, contact your bank immediately and report it as an unauthorised transaction. Provide your cancellation confirmation email as evidence. Your bank can reverse the charge and may launch a dispute on your behalf.

Stopee recommends setting a phone reminder to check your statement 2 weeks post-cancellation so you catch any billing errors early.

Refund eligibility and timelines

Function Of Beauty treats refunds conservatively because products are customised. Understanding which scenarios qualify for refunds and which do not is essential before you cancel.

When function of beauty will refund you

• Faulty or defective products: If your customised product arrives damaged, contaminated, broken or with a manufacturing defect, Function Of Beauty will issue a refund or replacement. Refunds typically take 7-10 business days to appear in your account after approval.
• Wrong product or formula: If Function Of Beauty sent you the wrong formula or product (e.g. your conditioner arrived instead of your shampoo), you qualify for a refund. You may need to return the item first (shipping paid by you unless the error was significant).
• Consumer Guarantees Act claim: If you invoke your legal rights under New Zealand's Consumer Guarantees Act and argue the product is not of acceptable quality or fit for purpose, Function Of Beauty should honour a refund within 14 days of your request.
• Cooling-off period (14 days): If you purchased via the website or a third-party reseller and request a refund within 14 days of delivery without opening the product, you may succeed with a change-of-mind cancellation. The company may push back, but Stopee advises citing the Consumer Law Reform Act as your legal basis.

When function of beauty will not refund you

• Change of mind after 14 days: Once the 14-day cooling-off window closes, Function Of Beauty refuses change-of-mind refunds because the product is custom-made.
• Already-processed orders: If you cancel your subscription but the order has already been billed or processed, that shipment will not be refunded or stopped.
• Used or opened products: If you have used the product, the packaging is damaged, or you have opened the seal, Function Of Beauty treats this as a sign you accepted the product and will deny a refund.
• Dissatisfaction without defect: Disliking the scent, formula feel or results is not grounds for a refund; it is grounds for a one-time reformulation under the "You x Function" policy.

Refund timeline and method

If Function Of Beauty approves your refund, expect the credit to appear in your original payment method within 7-10 business days. If you paid by credit card, your card issuer may take an additional 2-3 business days to post the credit.

Function Of Beauty does not issue refunds to a different payment method, so use the same card you paid with to avoid delays. If you paid via PayPal or Apple Pay, the refund returns to that account, not your bank directly.

Stopee advises following up in writing if your refund does not appear within 14 days of approval. Include your order number, original purchase date and the approval email in your follow-up message to hello@functionofbeauty.com.

Common cancellation mistakes and how to avoid them

We understand that cancelling a subscription feels stressful, especially when money and consumer rights are at stake. Here are the traps that catch New Zealand customers when cancelling Function Of Beauty so you do not fall into them.

Mistake 1: pausing instead of cancelling

Function Of Beauty offers a "Pause" option on subscriptions. Some customers mistake pausing for cancelling and think they have ended their subscription when they have only temporarily stopped it.

Always select "Cancel" or "Cancel Subscription", not "Pause" or "Skip Next Order". Pausing is a temporary hold; cancellation is permanent. If you pause by mistake, you will be billed again when the pause period expires.

Mistake 2: assuming cancellation stops all pending orders

Function Of Beauty cancels only your next scheduled delivery. If multiple orders are queued in your account, cancelling stops only one. You may need to cancel multiple times if you have staggered subscription orders.

Log into your account and check "My Subscriptions" carefully. If you see multiple recurring orders or renewal dates, cancel each one individually.

Mistake 3: not saving your cancellation confirmation

If you cancel online or via email and do not keep proof, you are vulnerable to billing disputes later. Function Of Beauty staff cannot always locate your cancellation request in their system if months pass.

Screenshot your account confirmation page, download the confirmation email and store both in a folder labelled "Function Of Beauty Cancellation". Back this folder up to cloud storage (Google Drive, OneDrive, Dropbox) so you have it even if your device fails.

Mistake 4: ignoring the consumer guarantees act when demanding a refund

Many customers accept Function Of Beauty's blanket statement that "all customised products are non-refundable". This is not true under New Zealand law.

If your customised product does not meet the Consumer Guarantees Act standard (acceptable quality, safety, fit for purpose), you can demand a refund in writing. Cite the act by name: "Consumer Guarantees Act 1993, Section 6". Function Of Beauty may be more willing to negotiate once you invoke your legal rights.

Mistake 5: cancelling through your bank instead of the company

Some customers ask their bank to block all charges from Function Of Beauty instead of cancelling through the company's account page. This can damage your credit and marks you as a chargeback risk.

Always cancel directly with Function Of Beauty first. Only escalate to your bank if the company refuses to honour a legitimate refund claim after 14 days of requests.

Cancellation checklist for function of beauty

Use this checklist to ensure you cancel cleanly and protect yourself from unwanted charges or disputes.

Contact function of beauty if you need support

If you run into issues cancelling or want to escalate a refund dispute, here is how to reach Function Of Beauty directly.

Email support

Send all cancellation and refund requests to hello@functionofbeauty.com. Include your order number, account email and a clear description of your request. Function Of Beauty typically responds within 2-3 business days on weekdays.

If you do not receive a reply within 5 business days, send a follow-up email and request urgent escalation to a supervisor or refund specialist.

US postal address for formal complaints

If email support does not resolve your issue, you can send a formal written complaint to Function Of Beauty's US corporate address:

Function Of Beauty
Customer Service Department
Check their website for current US mailing address

Include your order number, account email, a photocopy of your cancellation confirmation and a detailed explanation of your complaint. Send it via tracked mail so you have proof of delivery.

This step signals that you are serious about resolving the dispute and may prompt a faster escalation within the company.

New zealand consumer authority escalation

If Function Of Beauty refuses to honour a valid refund claim or ignores your cancellation request after 14 days, you can escalate to the Commerce Commission, New Zealand's consumer protection regulator.

File a complaint at comcom.govt.nz or call 0800 943 600. Provide all your correspondence with Function Of Beauty, your cancellation confirmation and evidence of any unauthorised charges. The Commerce Commission can investigate and compel the company to refund you if it finds a breach of the Consumer Guarantees Act or Fair Trading Act 1986.

Why stopee can help you cancel with confidence

Cancelling a subscription should not require a law degree or days of back-and-forth emails. At Stopee, we cut through the confusion and empower New Zealand consumers to cancel on their own terms.

Stopee has helped thousands of consumers cancel subscriptions like Function Of Beauty by providing clear, step-by-step guidance, flagging legal protections they did not know they had, and giving them the confidence to assert their rights. Whether you are cancelling because the product did not work, you changed your mind or you simply cannot afford the subscription anymore, Stopee respects your decision and walks you through every step.

You are not locked in. Your money matters. Your time matters. Use Stopee to cancel Function Of Beauty today and take back control of your spending.