Manage Function Of Beauty

How to cancel function of beauty in the philippines and avoid hidden charges

What is function of beauty and how it works

Function Of Beauty is a US-based personalized beauty company that delivers custom haircare, skincare, and bodycare products straight to your door through a subscription model.

You start by taking an online quiz that captures your hair type, skin concerns, and preferences. The brand then formulates a custom product tailored to your answers and ships it to you on a recurring schedule, automatically renewing every month unless you cancel before the next billing date.

How the subscription model charges you

Your first order typically qualifies for a 20% discount, which makes the entry price attractive. After that, you are charged on a monthly cycle for automatic replenishment. The catch is straightforward: once Function Of Beauty has billed your card or already mixed your custom formula, refunds are rarely issued because the product is personalized to you, not returnable inventory.

For Philippines-based customers, shipping costs are calculated in Hong Kong dollars (HKD) on the checkout page. You will see a reference rate of around HK$160 (roughly ₱1,160 at current exchange rates) for standard international shipping, though free shipping applies to orders over HK$500 (about ₱3,625).

Why philippine customers often struggle to cancel

The biggest frustration point is communication. Function Of Beauty handles cancellations exclusively through email support at support@functionofbeauty.com and US-based phone support at +1-917-672-8608. There is no live chat option, which means your response can take 24 to 48 hours or longer during peak periods.

Many Philippine users also report that the website does not clearly display billing dates in local time, and the cancellation deadline of 48 hours before billing sneaks up quietly. If you miss that window, your card gets charged again before you can stop it.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you as a buyer, even when purchasing from international companies like Function Of Beauty.

What the law says about subscriptions and refunds

Under the Consumer Act of the Philippines, you have the right to cancel any subscription service without penalty, provided you notify the company before the renewal billing cycle. The law also requires that companies clearly disclose the terms of automatic renewal, the cancellation process, and the exact renewal date.

If Function Of Beauty charges you after you have sent a valid cancellation request, you can demand a refund and escalate your complaint to the Department of Trade and Industry (DTI) Consumer Protection Group. The burden falls on the company to prove the charge was authorized after your cancellation.

Escalation paths if the company refuses

If Function Of Beauty does not respond to your cancellation email within 7 days or denies your refund request unfairly, you can file a formal complaint with the DTI Consumer Protection Group. You will need to document your cancellation request (email screenshot or confirmation number) and your attempted communication with support.

The DTI takes subscription disputes seriously, especially when companies based abroad fail to honor cancellations from Philippine consumers. A documented complaint creates a paper trail that strengthens your refund claim.

Methods to cancel function of beauty

You have three main options, ranked by speed and reliability.

Method 1: cancel through your online account dashboard

This is the fastest method and leaves you with an immediate confirmation.

1. Log in to your Function Of Beauty account at functionofbeauty.com with your email and password.
2. Click on your profile icon or account menu (usually in the top right corner).
3. Select "My Subscriptions" or "Manage Subscriptions" from the dropdown.
4. Locate your active subscription in the list and click the "Cancel Subscription" or "Pause Subscription" button next to it.
   • Pro tip: if you see a "Pause" option, use it first if you think you might resubscribe. Pausing is reversible; cancellation is permanent.
5. Function Of Beauty will ask you to confirm the cancellation and may offer you a discount to stay. Ignore this and confirm you want to cancel.
6. Once confirmed, you will see a cancellation confirmation message on screen. Screenshot this immediately.
7. Check your email within 5 to 10 minutes for a cancellation confirmation email from support@functionofbeauty.com. If you do not receive it within 15 minutes, log back into your account and verify the subscription status shows "Cancelled."

Method 2: email cancellation request to support

Use this method if you cannot access your account or want a paper trail for DTI escalation.

1. Open your account page and note your subscription ID, account email, and next billing date.
2. Send an email to support@functionofbeauty.com with the subject line "Subscription Cancellation Request - Urgent."
3. In the email body, include:
   • Your full name and account email address.
   • Your subscription ID (if you have it).
   • Your next billing date (from your account dashboard).
   • A clear statement: "I request to cancel my Function Of Beauty subscription effective immediately, before the next billing date."
   • Your phone number (optional but recommended for follow-up).
4. Send the email at least 3 days before your next billing date to guarantee processing within the 48-hour window.
5. Warning: do not assume silence means approval. If you do not receive a confirmation email within 24 hours, send a follow-up email or call support at +1-917-672-8608 (note: this is a US number, so standard international calling rates apply from the Philippines).
6. Once you receive confirmation, save that email and screenshot your account to verify the subscription status has changed to "Cancelled."

Method 3: phone cancellation with US-based support

Call this number if you want immediate verbal confirmation.

1. Call Function Of Beauty customer support at +1-917-672-8608. This is a US number, so use an international calling plan or a VoIP app like Viber, WhatsApp Call, or Google Voice to minimize charges from the Philippines.
2. When prompted, provide your account email address and the phone number on file.
3. Tell the agent: "I would like to cancel my subscription effective immediately, before the next billing date."
4. Ask the agent for a confirmation number or reference code and request they email you a written cancellation confirmation.
5. Pro tip: call at least 3 to 4 days before your next billing date, and try calling during US business hours (8 AM to 6 PM EST). Philippine time is 13 hours ahead, so adjust accordingly.
6. After the call, log into your account and verify the subscription shows as "Cancelled" within 30 minutes.

Critical timing and how to avoid being charged again

The 48-hour cancellation window is Function Of Beauty's stated minimum, but the real safe zone is 3 to 4 days before your next billing date.

Why timing matters so much

Function Of Beauty's billing system is automated. If you cancel 48 hours before the scheduled billing time, you are cutting it extremely close. Servers can process charges at different times throughout the day, and if you cancel just 45 hours before, your payment may already have been submitted to the payment processor.

In the Philippines, you also face a time zone difference. Your "next billing date" may be listed in US Eastern Time, not Philippine Time. If your billing date is listed as January 15, 48 hours before might actually be January 12 at 9 PM EST, which is January 13 at 10 AM Philippine Time. This confusion is exactly where charges slip through.

How to set a cancellation reminder

Open your Function Of Beauty account dashboard today and write down your next billing date exactly as shown. Then set a phone alarm or calendar reminder for 4 days before that date. This gives you a 96-hour safety margin instead of the bare 48 hours the company requests.

When the reminder pops up, log in immediately and cancel through your dashboard (Method 1). Do not wait. Do not assume you have time. Stopee recommends treating this deadline like a bill payment you cannot miss, because a missed cancellation deadline means another month of charges.

What happens after you cancel

Cancellation does not happen instantly everywhere, and understanding what comes next protects you from surprise charges.

What you will see in your account immediately after cancelling

Once you complete cancellation through your dashboard, your subscription status will change from "Active" to "Cancelled" or "Inactive." Future recurring charges will stop, and your personalization profile will remain saved in your account (unless you separately request account deletion through support).

If you had a pending order that had already been billed or was being prepared for shipment at the moment of cancellation, that order will still be fulfilled and sent to you. You cannot cancel an order that has already been charged or mixed. This is where Philippine customers often feel cheated: they cancel on the 10th, thinking they are safe, but the order that was scheduled for the 12th already shipped on the 11th.

Handling the refund if you were charged after cancellation

If you cancelled in time but were still charged on your next billing date, this is a billing error, not a policy exception. Take these steps immediately:

1. Log into your Function Of Beauty account and confirm the subscription status shows "Cancelled."
2. Check your email for any charge confirmation. If you see a charge, screenshot both your cancelled subscription status and the charge notification.
3. Send an email to support@functionofbeauty.com with the subject "Unauthorized Charge After Cancellation - Refund Request" and include:
   • Your account email and subscription ID.
   • The date and time you submitted the cancellation request.
   • The date the erroneous charge appeared on your statement.
   • Screenshots of both your cancelled subscription status and the charge confirmation.
   • A request for a full refund within 7 days.
4. If Function Of Beauty does not refund you within 7 days, contact your bank or credit card issuer and file a chargeback claim. Provide your bank with all the screenshots and emails as evidence.
5. File a complaint with the DTI Consumer Protection Group (details provided in the final section) if the company disputes the chargeback.

Can you reactivate your subscription later

Yes, but only if you cancelled (not deleted your account). Your customization profile, formula preferences, and order history remain in your account for 12 months after cancellation. You can log back in and reactivate at any time within that window, and your saved formulas will be available immediately.

However, if you deleted your entire account through support (a separate step from cancellation), all custom profiles and order history are erased and cannot be recovered. Cancel first; delete only if you are certain you will never want to reorder.

Refund policy: what you can and cannot get back

Function Of Beauty's refund rules are strict because every product is personalized, and understanding them now prevents disappointment later.

What function of beauty will refund

The company will refund you if:

• You cancelled before the next billing cycle processed and were still charged (billing error).
• You received a damaged or empty product and report it within 14 days of delivery.
• You cancelled a subscription pause and it charged you when the pause was supposed to extend.

What function of beauty will not refund

Custom, personalized products cannot be returned for a refund once they have been mixed or shipped to you. This is Function Of Beauty's core policy, and it is non-negotiable in most cases. If you opened the product, even partially, a refund is extremely unlikely.

The only exception is if the product arrived damaged, unopened in a damaged container, or if the formula does not match your order at all (wrong customization input).

How long refunds take

If Function Of Beauty approves a refund, it typically processes within 5 to 7 business days. The refund is credited to your original payment method (your credit card or bank account). From there, your bank may take an additional 3 to 5 business days to show the credit in your account.

Pro tip: keep your cancellation confirmation email and any refund correspondence for at least 6 months. If the refund does not appear after 10 days, contact Function Of Beauty support with this documentation to escalate.

Common mistakes philippine users make when cancelling

Cancellation frustration is real, especially when barriers to clear communication exist. Here are the pitfalls Stopee sees repeatedly and how to sidestep them.

Mistake 1: assuming your cancellation went through without confirming

You click "Cancel," see a confirmation screen, and think you are done. Then a week later, another charge hits your card. The problem is that screen confirmation does not always equal system confirmation. Your cancellation request may have been logged, but the backend system may not have processed it before the automated billing cycle ran.

Always verify by logging back into your account 30 minutes after cancelling and checking that your subscription status has actually changed to "Cancelled" or "Inactive." If it still shows "Active," repeat the cancellation process immediately or call support.

Mistake 2: cancelling too close to your billing date

You think you have until midnight on your billing date to cancel. In reality, Function Of Beauty's system processes charges starting 48 hours before, and once a charge enters the payment processor queue, it cannot be stopped from your end.

Cancel 3 to 4 days before your next billing date, no exceptions. Stopee recommends adding an extra buffer day for international time zone confusion.

Mistake 3: only cancelling via email and not following up

You send a cancellation email to support@functionofbeauty.com and assume silence means approval. In a busy week, support takes 48 hours to respond, and by then your next billing cycle has already processed. When you finally get the confirmation email, it is too late.

Always use the dashboard cancellation method (Method 1) as your primary method. Email should be your backup if you cannot access your account.

Mistake 4: not documenting your cancellation for dispute resolution

You cancelled via the website but did not screenshot the confirmation. Later, you are charged and try to dispute it, but you have no proof you cancelled. Function Of Beauty claims you never submitted a cancellation request, and your credit card company sides with the merchant because you have no evidence.

Screenshot everything: the cancellation confirmation page, your subscription status before and after, the confirmation email, and any support responses. Store these in a folder on your phone or cloud storage for at least 6 months.

How to check if you have an active subscription right now

Stopee recommends doing this check today, even if you think your subscription is cancelled.

1. Go to functionofbeauty.com and click "Log In" in the top right corner.
2. Enter your email address and password.
3. Look for "Account," "Profile," or "My Subscriptions" in the menu.
4. You will see one of three statuses:
   • Active - you are currently subscribed and will be charged on the next billing date shown.
   • Paused - your subscription is temporarily on hold. It will resume on the date shown unless you cancel.
   • Cancelled or Inactive - you have successfully cancelled and will not be charged again.
5. Write down your next billing date if your status is "Active." Set a reminder for 4 days before that date to cancel if you have not already done so.

Comparison: cancelling function of beauty vs other beauty subscriptions

If you are deciding whether to cancel or exploring other brands, here is how Function Of Beauty stacks up.

Bottom line: Function Of Beauty has stricter refund policies than most competitors because of customization, but faster dashboard cancellation than several rivals. If refund flexibility matters to you, consider Sephora Play or Glossier G Suite instead.

What to do if function of beauty refuses to cancel or refund

If the company does not respond to your cancellation request within 7 days or denies your refund claim without justification, you have formal escalation options in the Philippines.

Step 1: document everything and send a final demand email

Send one more email to support@functionofbeauty.com with the subject "Final Notice: Subscription Cancellation and Refund Demand." In the email, state that you are giving the company 7 days to process the cancellation or refund, and that you will escalate to the DTI if they do not comply. Attach screenshots of your cancellation proof and charge confirmation.

Step 2: file a complaint with the department of trade and industry

If Function Of Beauty does not respond within 7 days of your final demand email, file a formal complaint with the DTI Consumer Protection Group. You can do this:

• Online at dti.gov.ph (Department of Trade and Industry Philippines)
• By visiting your local DTI office in person with your documentation
• By phone at the DTI Hotline (numbers vary by region; check dti.gov.ph for your local office)

Provide the DTI with your cancellation request email, proof of charges, screenshot of your account, and all correspondence with Function Of Beauty. The DTI takes 30 to 60 days to investigate and typically sides with consumers when the company fails to honor cancellations.

Step 3: dispute the charge with your bank

If you were charged after cancellation, contact your bank or credit card issuer and file a chargeback or dispute claim. Provide:

• Your cancellation confirmation (email or screenshot)
• The disputed charge transaction details
• Proof that your subscription status was "Cancelled" at the time of the charge
• Any responses (or lack thereof) from Function Of Beauty support

Most banks in the Philippines take subscription disputes seriously. You have up to 60 days after the charge appears on your statement to file a dispute.

Cancellation checklist for philippine customers

Use this checklist right now to ensure a smooth cancellation.

Contact information and mailing address

If you need to contact Function Of Beauty or file a formal complaint through the DTI, here is what you need.

Function of beauty customer support

• Email: support@functionofbeauty.com
• Phone: +1-917-672-8608 (US-based; call during US business hours 8 AM to 6 PM EST)
• Website account: Log in at functionofbeauty.com to manage your subscription directly

DTI consumer protection group (Philippines)

• Website: dti.gov.ph
• Online complaint form: Available on the DTI website under Consumer Protection
• Local offices: Find your regional DTI office at dti.gov.ph/offices or call the DTI Hotline for your province
• Complaint procedure: File if Function Of Beauty does not respond within 7 days of your cancellation or refund request

Your bank or credit card issuer

Contact your bank's fraud or dispute department immediately if you are charged after cancellation. Provide your account number, the disputed transaction details, and your cancellation proof. Most Philippine banks process disputes within 30 to 45 days.

Key takeaways and your next steps

Cancelling Function Of Beauty is straightforward if you plan ahead and document your steps. The core principle is simple: cancel at least 3 to 4 days before your next billing date, verify the status changed to "Cancelled" in your account, and keep your confirmation email safe.

The company's 48-hour deadline is the legal minimum, but real-world processing times and time zone confusion mean a wider buffer protects you. Stopee has helped thousands of consumers cancel beauty subscriptions without unexpected charges, and the difference between a smooth cancellation and a frustrated one is always preparation.

If you are cancelling today, open your account right now, check your next billing date, and use Method 1 (dashboard cancellation) within the next hour. Set a phone reminder for 4 days before your next billing date. Screenshot the confirmation. Done.

If you have already been charged after cancelling, file your chargeback dispute with your bank today and send the final demand email to support@functionofbeauty.com. Stopee recommends keeping copies of all communications because the DTI Consumer Protection Group takes these disputes seriously, and a documented complaint gives you leverage in a refund resolution.

You have consumer rights in the Philippines, and Function Of Beauty must honor them. Do not accept repeated charges or vague refusal emails. Escalate, dispute, and document-Stopee empowers you to take control of your subscriptions and reclaim your money.