Manage Function Of Beauty

How to cancel your function of beauty subscription from australia (2025 guide)

What function of beauty is and why you might want to cancel

Function of Beauty is a direct-to-consumer personalised beauty brand that creates custom haircare and skincare products based on your unique profile. You complete a questionnaire, receive a bespoke formula, and can choose between one-off purchases or recurring subscription shipments. The company operates a subscribe-and-save model with competitive pricing for Australian customers, shipping in AUD and offering flexible refill schedules. However, many subscribers in Australia report difficulty cancelling subscriptions, unexpected charges after attempted cancellations, and limited refund options on customised products. Stopee has helped hundreds of Australian subscribers navigate this exact challenge, and we're here to walk you through it step by step.

Why australian customers cancel

Stopee's research shows the most common reasons Australians cancel Function of Beauty subscriptions include: product satisfaction issues (formula didn't suit their hair or skin), unexpected billing charges, difficulty managing subscription frequency, wanting to pause rather than cancel permanently, or budget constraints. Some subscribers simply find the custom formulation process time-consuming or prefer over-the-counter alternatives. Whatever your reason, you have consumer rights that protect you in Australia, and cancellation should be straightforward once you know the correct steps.

Is function of beauty right for you

Before deciding to cancel, ask yourself whether you're looking for a temporary pause, a permanent exit, or a refund on unused products. Function of Beauty allows subscription pauses in some cases, which might suit you better than full cancellation if you want to resume later. However, if you're unhappy with your formula or the service, full cancellation is your right, and Australian Consumer Law backs you up on faulty or misdescribed goods. Stopee recommends reviewing your account status and billing history before taking action so you understand exactly what you're cancelling and what refund options apply.

Function of beauty subscription plans and pricing in AUD

Understanding your subscription tier and what you're paying helps you anticipate refunds and avoid surprise charges during cancellation. This table shows the main Function of Beauty plans available to Australian subscribers.

Key takeaway: subscription orders cost less to ship (A$30 vs A$40), but customised formulas are treated as non-refundable unless they're faulty. Before you cancel, check your account to see how many orders are pending and whether any shipments are already in production. Stopee recommends cancelling at least 48 hours before your next billing date to avoid being charged for an order you don't want.

How function of beauty subscriptions and billing work

Function of Beauty operates on a recurring payment model tied to your chosen refill frequency. Understanding the billing cycle is crucial to cancelling cleanly and avoiding unwanted charges.

Subscription cycles and billing dates

When you subscribe, you select a refill frequency (4, 6, 8, or 12 weeks). Function of Beauty charges your payment method on your next billing date and automatically ships your customised box. Your billing date stays consistent unless you change your subscription settings. If an order processes before your cancellation request is actioned, you'll typically be charged for that shipment under the company's terms. This is why timing matters: cancel at least 48 hours (ideally 3-5 business days) before your next billing date to give Function of Beauty time to process your request and prevent a final charge. Stopee advises checking your account dashboard to see your exact billing date so you can plan your cancellation accordingly.

Price changes and promotional terms

Function of Beauty reserves the right to change prices and adjust promotional offers. When you renew your subscription, you may see a different price than your first order, or promotional discounts may expire. These changes are subject to their terms of service, but Australian Consumer Law still applies if prices are misleading or services don't match what was promised. If you're cancelling because of a price increase, document the price history on your account and keep your emails from Function of Beauty showing the original quoted price.

Step-by-step: how to cancel your function of beauty subscription

Stopee's proven method for cancelling Function of Beauty from Australia involves five key steps and multiple safeguards to ensure your cancellation is confirmed and no surprise charges occur.

Method 1: cancel online via your account

This is the fastest and most transparent way to cancel. Function of Beauty allows direct cancellation through your account portal, and you'll receive an immediate confirmation email.

1. Visit functionofbeauty.com and log into your account using your email and password.
   • If you've forgotten your password, click "Forgot password" and reset via the email link Function of Beauty sends you.
   • Keep your login details secure and close your browser after you're done.
2. Navigate to your account menu, usually found by clicking your name or profile icon in the top right corner.
   • Look for tabs labelled "Account," "Subscriptions," "Orders," or "Manage Subscription."
3. Select "Manage Subscription" or "Active Subscriptions" to see your current plan.
   • You may see multiple subscriptions if you've created different custom formulas; you'll need to cancel each one separately if that applies.
4. Click "Cancel Subscription" or the equivalent button next to your active plan.
   • Function of Beauty may ask you why you're cancelling; this is optional feedback, but Stopee recommends answering honestly so the company can improve.
   • Look for a checkbox asking whether you want to receive promotions or win-back offers; uncheck this if you don't want future marketing emails.
5. Confirm your cancellation by clicking the final "Confirm cancellation" or "Yes, cancel my subscription" button.
   • Take a screenshot of the confirmation page showing your cancellation is complete.
6. Check your email inbox (including spam and promotions folders) for a cancellation confirmation email from Function of Beauty.
   • Warning: if you don't receive an email within 30 minutes, your cancellation may not have processed. Log back in and verify your subscription status.
   • Save this email as proof of cancellation.

Method 2: cancel via email or customer support

If you prefer to cancel by email or have trouble accessing your account, Function of Beauty's customer support team can process cancellations manually. This method creates a written record of your request.

1. Locate Function of Beauty's customer support email address on their website.
   • Look for "Contact us," "Help," or "Support" in the footer or account menu.
   • Stopee recommends using the official contact form on functionofbeauty.com rather than replying to marketing emails.
2. Compose a clear cancellation email with the following details:
   • Your full name and email address associated with the account.
   • Your account number or order number (visible on your invoices or account dashboard).
   • The exact phrase: "I request immediate cancellation of my Function of Beauty subscription effective immediately" (or your preferred date).
   • Optional: brief reason for cancellation (helps them improve service).
3. Send the email from the email address linked to your Function of Beauty account.
   • This helps Function of Beauty verify your identity and locate your subscription.
4. Await a response within 2-3 business days.
   • Pro tip: if Function of Beauty doesn't respond within 5 business days, send a follow-up email marked "URGENT: CANCELLATION CONFIRMATION REQUIRED" and mention your original request date.
5. Forward the cancellation confirmation email to your own email archive or save it in a folder labelled "Cancellations" for future reference.
   • This creates a paper trail if a dispute arises later.

Method 3: cancel via live chat or phone (if available)

Function of Beauty may offer live chat or phone support for urgent cancellations. Stopee recommends this method only if you need to cancel immediately or have already experienced billing issues.

1. Check functionofbeauty.com for a "Chat with us" or "Contact" button, often found in the bottom right corner of the website.
   • Live chat is usually available during Australian business hours or within a delayed queue.
2. Request the cancellation of your subscription clearly.
   • Provide your account email, order number, and the reason for cancellation.
3. Ask the agent to provide a cancellation reference number or ticket ID.
   • Screenshot or note this number immediately.
4. Request confirmation to be sent via email after the chat ends.
   • If the agent doesn't offer this, ask: "Can you please email me a confirmation of this cancellation?"
5. Follow up with an email (Method 2) if you don't receive a confirmation email within 24 hours.
   • Reference your chat ticket ID so the team can cross-reference your request.

Timeline and what happens after you cancel

Cancellation is not always immediate, and understanding the timing prevents confusion and surprise charges. Stopee has tracked multiple timelines, and here's what typically happens after you submit your cancellation request.

Immediately after cancellation

Once you click "Confirm" on the cancellation page or send a cancellation email, Function of Beauty should process your request within 24-72 business hours. During this window, your subscription status changes from "Active" to "Cancelling" or "Cancelled" in your account. You should receive a confirmation email within this timeframe. Check your account dashboard: if your subscription status now shows "Cancelled" and no next billing date is listed, your cancellation has taken effect. If a next billing date is still visible, contact Function of Beauty immediately to confirm the cancellation was processed.

Billing after cancellation

The critical rule: if Function of Beauty processes and charges an order before your cancellation request is finalised, you will be billed for that shipment. This is why Stopee emphasises cancelling at least 48 hours (preferably 3-5 business days) before your next billing date. If you're charged after cancelling, don't panic. Document the charge, the cancellation date, and your confirmation email. You have recourse under Australian Consumer Law if you can prove the charge occurred without your consent after you cancelled. Contact Function of Beauty immediately to dispute the charge and request a refund.

In-production orders and customised products

Function of Beauty treats customised formulas as non-refundable once they enter production. If your next order is already being manufactured when you cancel, the company may still ship it or charge you for it. If this happens, you have two options: (1) accept the shipment and keep the product, or (2) refuse the shipment and request a refund. Stopee recommends requesting a refund for any in-production order you didn't authorise, citing Australian Consumer Law protections for goods you didn't explicitly agree to receive after cancellation. We'll cover refund rights in detail in the next section.

Refunds and australian consumer law protections

Function of Beauty's standard terms state that customised products are non-refundable, but Australian Consumer Law provides stronger protections. You have rights beyond the company's stated policy.

What you can claim a refund for

Australian Consumer Law (Competition and Consumer Act 2010) protects you in these situations: (1) goods that are faulty or not fit for purpose; (2) goods that don't match the description on Function of Beauty's website; (3) charges made after you cancelled (unauthorised transactions); and (4) services not provided as promised. If your custom formula arrived with a manufacturing defect (wrong colour, texture, smell, or ingredients), Function of Beauty must offer a refund or replacement. If the formula didn't suit your hair or skin despite the questionnaire, this is less clear-cut, but if the product caused irritation or damage, Australian Consumer Law applies. Stopee recommends documenting any issues with photos and keeping the product packaging and any communications with the brand.

Refund timelines and dispute resolution

If Function of Beauty agrees to refund you, they should process it within 5-10 business days to your original payment method (credit card, debit card, or PayPal). If the refund doesn't appear after 10 business days, contact your bank or payment provider and ask them to investigate. Your bank has protections under Australian payment law that can help you recover unauthorised charges. If Function of Beauty refuses to refund you and you believe you have a valid claim, escalate to the Australian Competition and Consumer Commission (ACCC) or your state's fair trading office (Fair Work Ombudsman, Consumer Affairs Victoria, etc.). Stopee has seen successful outcomes when consumers provide clear evidence of cancellation and unauthorised charges.

Disputing charges with your bank

If Function of Beauty won't process a refund for a charge made after cancellation, contact your bank's dispute team and request a chargeback. Provide your cancellation confirmation email and evidence that you terminated the subscription before the charge occurred. Your bank will investigate and typically refund you within 5-10 business days while they investigate the dispute. This is a legitimate process in Australia and is protected by your bank's terms and by payment networks like Visa and Mastercard.

Common mistakes when cancelling and how to avoid them

Cancelling a subscription can feel stressful, especially if you've already experienced billing issues, but these mistakes are easily avoided with care.

Mistake 1: not cancelling far enough in advance

The most common error Stopee sees is cancelling fewer than 48 hours before the next billing date. If you cancel on Wednesday and your subscription renews Thursday morning, the system may have already processed your payment. Always cancel at least 3-5 business days early. Log into your account now and check your next billing date; if it's coming up soon, cancel today rather than waiting. If it's too late and you've been charged, use the dispute methods in the previous section to recover the money.

Mistake 2: not confirming cancellation in writing

If you cancel via live chat or phone, you might believe the cancellation is done, but without a confirmation email, you have no proof. Always request an emailed confirmation or follow up with an email (Method 2) citing the date and time you called or chatted. Stopee recommends treating email confirmations as your official record and saving them in a dedicated folder. If Function of Beauty later claims you never cancelled, your confirmation email is your evidence.

Mistake 3: assuming pause is the same as cancel

Some subscribers pause their subscription thinking they're cancelling, but paused subscriptions still renew automatically after the pause period ends. If you want to permanently end your subscription, you must fully cancel, not pause. Check your account to confirm your status shows "Cancelled," not "Paused." If you've paused instead of cancelled, log back in and select the "Cancel" option.

Mistake 4: not checking for multiple active subscriptions

If you've created more than one custom formula (e.g., shampoo and conditioner as separate subscriptions, or different formulas for different family members), each subscription must be cancelled separately. Log into your account and look for all active subscriptions; you'll need to cancel each one individually. Stopee has seen customers cancel one subscription only to be charged for a second one they forgot about.

Mistake 5: ignoring the confirmation email or spam folder

Function of Beauty sends cancellation confirmations, but they sometimes land in Gmail's Promotions or Spam folders. After you cancel, check all email folders for a message from Function of Beauty or noreply@functionofbeauty.com. If you don't see a confirmation within 30 minutes, your cancellation may not have gone through. Log back into your account and verify the subscription status; if it still shows "Active," submit the cancellation request again or contact support.

Checklist: before and after cancelling

Use this checklist to ensure your cancellation is processed correctly and to protect yourself if disputes arise later.

What australian consumer law says about subscriptions

Australian Consumer Law (part of the Competition and Consumer Act 2010) gives you strong rights when cancelling subscriptions, even if Function of Beauty's terms say otherwise. Here's what protects you.

Your right to cancel

Subscriptions are contracts, and in Australia, you have the statutory right to cancel if the goods or services don't meet the descriptions provided. If Function of Beauty promised a custom formula matched to your hair type but the product doesn't work as described, Australian Consumer Law applies. Additionally, if Function of Beauty charges you after you've cancelled, that charge is unauthorised and you can dispute it with your bank or lodge a complaint with the ACCC. The company's policy of "no refunds on customised products" does not override your consumer guarantees.

Escalating to the ACCC or your state regulator

If Function of Beauty refuses to refund you or doesn't respond to your dispute, you can lodge a complaint with the Australian Competition and Consumer Commission (ACCC) at accc.gov.au. You can also contact your state's fair trading office: Fair Trading NSW, Consumer Affairs Victoria, Office of Fair Trading Queensland, etc. These organisations investigate complaints and can enforce consumer law against businesses that breach their obligations. Stopee recommends gathering your evidence (cancellation emails, billing statements, screenshots of your account status) before you escalate, so you can provide a clear case summary.

Should you cancel or pause your function of beauty subscription

Before you commit to cancellation, consider whether pausing might suit you better. Function of Beauty allows you to pause subscriptions for a set period (usually 4-12 weeks), during which no charges occur and your subscription remains active. When the pause ends, your subscription resumes automatically. Pause is useful if you want to finish using your current box or if you're considering resuming the service later. Cancel if you're certain you don't want to reactivate and want to remove the auto-renewal completely. Stopee recommends pausing only if you're truly undecided; if you know you won't return, full cancellation is cleaner and prevents accidental charges.

Comparison: function of beauty vs other custom beauty brands

If you're considering switching to another service after cancelling Function of Beauty, here's how the main alternatives compare in terms of cancellation ease and refund policies.

Function of Beauty's cancellation process is reasonably clear compared to competitors, but the non-refund policy on customised products is standard across the industry. If refund flexibility is important to you, consider buying one-off orders instead of subscribing, or trying a service with a money-back guarantee on the first box.

Key takeaways and your next steps

Cancelling Function of Beauty from Australia is straightforward if you follow the steps Stopee has outlined: cancel online via your account or email customer support, do it at least 3-5 business days before your next billing date, save your confirmation email, and monitor your account for 2-3 billing cycles to ensure no surprise charges occur. You have strong consumer protections under Australian Consumer Law, and if the company charges you after you've cancelled or refuses a refund on a faulty product, you can dispute the charge with your bank or escalate to the ACCC. Stopee has helped thousands of consumers cancel subscriptions cleanly and recover unauthorised charges; you now have the knowledge and the steps to do the same.

Start today: log into your Function of Beauty account, check your next billing date, and submit your cancellation request using Method 1 (online cancellation) if possible. Save every confirmation email, take screenshots of your account status, and mark your calendar to check your account status 48 hours after you cancel. If you encounter any resistance from Function of Beauty or are charged after cancelling, refer back to the Refunds and Australian Consumer Law section and escalate immediately. Stopee is committed to helping you stay in control of your subscriptions, and with these steps, you're now empowered to cancel with confidence.

Contact information and further support

If you need additional help or have questions after reading this guide, here's where to turn:

• Function of Beauty customer support: Visit functionofbeauty.com and use the "Contact us" or "Help" page to find their email, chat, or phone options.
• Your bank's dispute team: Call the number on the back of your credit or debit card to initiate a chargeback for unauthorised charges.
• Australian Competition and Consumer Commission (ACCC): Lodge a complaint at accc.gov.au or call 1300 302 502.
• Your state's fair trading office: Search "[your state] fair trading office" (e.g., Fair Trading NSW, Consumer Affairs Victoria) to lodge a formal complaint.
• Stopee: Visit stopee.com for more guides on cancelling other subscriptions and services. Stopee has helped countless Australian consumers take control of their recurring payments.

You have the right to cancel any subscription, and no company should make it difficult. Use this guide as your roadmap, and don't hesitate to escalate to consumer authorities if Function of Beauty refuses to cooperate. Stopee is here to support you every step of the way.