Manage Function Of Beauty

How to cancel function of beauty and protect your subscription rights in canada

What is function of beauty

Function of Beauty is a direct-to-consumer beauty brand that lets you design your own customized hair and body care products. You select your base formula, hair goals, preferred scents, and optional concentrates to create a personalized product tailored to your needs. You can purchase a single bottle or enroll in a subscription that sends your custom formula automatically on a schedule you choose.

The brand operates both as a one-time purchase option and a recurring subscription service. Many Canadian customers sign up for the convenience of regular deliveries, but life circumstances change, budgets shift, and product preferences evolve. If you've decided Function of Beauty no longer fits your routine, Stopee has created this guide to walk you through every cancellation option available to you in Canada.

Why customers cancel function of beauty

You might be cancelling because the product didn't work as expected, your budget tightened, or you simply found an alternative that suits you better. Whatever your reason, you have the right to stop your subscription. Stopee understands that cancelling can feel like a hassle, especially when companies make the process deliberately difficult. That's why we're here to show you the straightforward path forward.

Your consumer rights in canada

Canadian consumer protection laws give you specific rights that Function of Beauty must respect. Understanding these rights is your first line of defense.

What the law protects you from

Under the federal Competition Act and provincial consumer protection statutes (such as Ontario's Consumer Protection Act or British Columbia's Business Practices and Consumer Protection Act), you have the right to:

• Cancel a subscription with a clear, accessible method - companies cannot hide the cancellation process
• Receive a refund for defective or misrepresented products within a reasonable timeframe
• Not be charged after you have submitted a valid cancellation request
• Receive clear disclosure about subscription terms, billing frequency, and cancellation rights before you enroll

If you paid by credit card, your card issuer also has a chargeback process that protects you if the company continues to charge you after cancellation. Stopee recommends keeping screenshots of your cancellation confirmation email as evidence.

What protection does not cover

Canadian law does not automatically grant you a 14-day "cooling off" period for customized or personalized products. Since Function of Beauty formulas are made to your specifications, the company may argue that the product cannot be returned simply because you changed your mind. However, if the product arrives defective, damaged, or not as described, you retain the right to a refund or correction.

This is a critical distinction: you cannot cancel and demand a refund simply for a change of heart, but you absolutely can if the product is faulty or misleading.

Cancellation methods for function of beauty

Function of Beauty gives you three primary ways to cancel your subscription depending on where you manage your account. Each method stops future charges but requires you to act before your next billing date.

Cancel via the function of beauty website

Logging into your account directly is the most straightforward cancellation method and gives you the clearest confirmation.

1. Visit functionofbeauty.com and log into your account using your email and password
2. Navigate to "Manage Subscription" - this is typically found in your account settings or the subscription dashboard
3. Select "Cancel Subscription" and confirm your choice
   • The system will ask if you want to provide feedback; you can fill this in or skip it
   • Do not close the page until you see a final confirmation message
4. Check your email within 24 hours for a cancellation confirmation from Function of Beauty
   • This email should include a cancellation reference number and the effective date
   • Save this email to your records - it is your proof of cancellation
5. If you don't receive a confirmation email within 24 hours, contact Function of Beauty support immediately with a screenshot of the cancellation page

Pro tip: Cancel at least 3 business days before your next scheduled shipment date. If your order has already been processed (charged), the cancellation will stop the next delivery, not the one already paid for.

Cancel an iOS app store subscription

If you manage your Function of Beauty subscription through your iPhone, Apple handles billing and cancellation, not Function of Beauty directly.

1. Open the Settings app on your iPhone
2. Tap your Apple ID profile at the top of the screen
3. Select "Subscriptions"
4. Find Function of Beauty in the list and tap it
5. Tap "Cancel Subscription"
6. Confirm your cancellation when prompted

Important note: Apple handles all billing and refund requests for app-based subscriptions. If you believe you are owed a refund, you must request it through Apple's subscription settings, not through Function of Beauty. Apple typically processes refund requests within 5 to 7 business days.

Cancel an android google play subscription

Google Play subscribers should complete cancellation through Google's platform, where all billing is managed.

1. Open the Google Play Store app on your Android device
2. Tap the menu icon (three horizontal lines) in the top left
3. Select "Subscriptions"
4. Choose Function of Beauty from your active subscriptions
5. Tap "Cancel Subscription" and confirm

Warning: Google Play subscriptions are billed and managed entirely by Google. Cancelling on the website does not cancel an app store subscription. You must cancel through the Google Play Store app or website (play.google.com). If you have questions about a refund, contact Google Play support directly.

What happens after you cancel

Cancellation stops your future shipments, but the timeline and what you can access depends on when you act and what you've already been charged for.

Timeline and account access

Once you cancel, the next scheduled delivery that has not yet been processed will be stopped. Your Function of Beauty account remains active, and you can see your full order history, past formulas, and saved preferences. This means you can reactivate your subscription in the future if you change your mind without having to recreate your custom formulas from scratch.

If an order has already been charged to your payment method before you cancelled, that shipment will still arrive. Cancellation only prevents future orders; it cannot reverse a charge that has already been processed. Stopee advises checking your account at least 5 days before your next billing date to ensure you have time to cancel before being charged.

Subscription reactivation

You can reactivate a cancelled subscription anytime by logging back into your account and selecting "Reactivate Subscription." The system will use your previous formula preferences unless you update them. There is no penalty for cancelling and reactivating later.

Refunds and credits

Understanding Function of Beauty's refund policy is essential before you expect money back from a cancelled order.

Standard refund policy

Function of Beauty does not automatically refund orders simply because you cancelled. Here is what you can expect:

• One-time purchases are generally non-refundable once the order has shipped
• Subscription orders that have already been charged and shipped cannot be refunded under standard policy
• Subscribers unhappy with a delivered order may request a free one-time reformulation within 60 days instead of a cash refund

When you qualify for a refund

You have grounds for a refund if your order meets any of these conditions:

• The product arrived damaged or defective
• Items were missing from your shipment
• The product formula does not match what you ordered
• The product was misrepresented in the product description

In these cases, Function of Beauty will either send a replacement, offer a reformulation credit, or issue a refund. Refunds take approximately 7 to 10 business days to appear on your original payment method. Stopee recommends contacting the company as soon as you discover an issue - do not wait weeks to report a problem, as this may complicate your case.

Chargeback protection

If Function of Beauty continues to charge your card after you have cancelled and confirmed the cancellation, you have a right to dispute the charge with your credit card issuer or bank. Contact your financial institution and explain that you cancelled the subscription and provide your cancellation confirmation email as proof. Your issuer can initiate a chargeback, which typically takes 30 to 60 days to resolve. Stopee has helped thousands of consumers recover unauthorized charges by using this method when companies refused to honour cancellations.

Pricing and subscription plans

Function of Beauty offers customizable formulas at various price points. Understanding what you are paying for helps you decide whether the service remains worth the cost.

Subscription frequency typically ranges from every 4 weeks to every 12 weeks, depending on your consumption. The more often you receive shipments, the higher your annual spend. Evaluating whether your subscription frequency matches your actual usage is a smart way to reduce costs without cancelling entirely - you can pause or adjust frequency instead.

Common cancellation mistakes to avoid

Cancelling sounds simple, but many customers stumble at the final step and end up getting charged when they thought they had quit.

Mistake 1: cancelling after your order has been processed

The most common error is waiting too long to cancel. Function of Beauty processes orders and charges payment 2 to 3 days before your scheduled ship date. If you cancel after processing, that order will still ship and you will be charged. Check your account at least one week before your expected delivery date.

Mistake 2: not saving your cancellation confirmation

If a dispute arises later and the company claims you never cancelled, you need proof. Screenshot your cancellation page and save the confirmation email. Store these in a folder dedicated to subscriptions - Stopee recommends labelling the folder with the service name and cancellation date.

Mistake 3: cancelling through one platform but not the other

If you manage your subscription through an app store (Apple or Google), cancelling on the website will not stop app-based billing. You must cancel through the app store itself. Similarly, if you signed up on the website, cancelling in the app will not work. Verify which platform you used when you enrolled.

Mistake 4: assuming a refund is automatic

Cancellation and refunds are separate. Cancelling your subscription stops future charges but does not reverse past ones. Only a defective or misrepresented product qualifies for a refund. Do not assume you will get money back just because you are unhappy with the formula.

Mistake 5: ignoring confirmation requirements

Some customers cancel and assume it worked without checking for a confirmation email. Always confirm. If you don't receive one within 24 hours, treat this as a red flag and contact support before your next billing date.

Escalation steps if function of beauty refuses to cancel

In rare cases, a company may ignore or delay a cancellation request. Stopee has built this guide to empower you to take action if that happens.

Document everything

Create a paper trail. Screenshot every attempt to cancel, save all emails, and note the date and time of each action. This documentation is your legal defense if you need to escalate.

Contact function of beauty support

Send a formal email to their support team stating clearly that you have cancelled your subscription and requested confirmation of the cancellation date. Ask them to confirm in writing that no further charges will occur. Keep a copy of this email.

File a complaint with your provincial consumer protection authority

If the company continues to charge you after a confirmed cancellation, file a complaint with the consumer protection office in your province:

• Ontario: Ontario Ministry of Government and Consumer Services
• British Columbia: Consumer Protection B.C.
• Alberta: Alberta Fair Trading Act enforcement body
• Other provinces: contact your provincial government consumer affairs department

These authorities can investigate unfair business practices and force the company to comply with cancellation requests.

Dispute the charges with your bank or card issuer

Contact your financial institution and initiate a chargeback for any unauthorized charges after cancellation. Provide your cancellation confirmation as evidence. Your bank will investigate and typically refund you while the dispute is pending.

Should you cancel or pause instead

Before you cancel, consider whether pausing might better suit your situation.

When to cancel

Cancel if you are certain you will not use Function of Beauty products again. You have the right to cancel anytime, and your account remains accessible if you change your mind later.

When to pause

Pause your subscription if you want to keep your custom formula saved but need a break from shipments. You can usually adjust your subscription frequency (every 4, 8, or 12 weeks) or pause for a specific number of weeks. This is especially useful if your budget tightened temporarily or you are working through existing inventory. Pausing costs nothing and requires just one click in your account settings.

Stopee recommends pausing over cancelling if you are even slightly unsure about your decision - this keeps your formula intact and avoids the need to recreate it later.

Checklist before you cancel

Use this checklist to ensure you have taken every necessary step.

• Check the date of your next scheduled shipment or billing date
• Ensure you are cancelling at least 5 to 7 days before that date
• Log into the correct account (website or app store - the same place you enrolled)
• Navigate to your subscription settings and select "Cancel"
• Confirm the cancellation on the screen
• Take a screenshot of the confirmation page
• Wait for a confirmation email within 24 hours
• Save the confirmation email with the subject line and any reference number
• Store both the screenshot and email in a folder labeled "Cancelled Subscriptions"
• Check your bank or credit card statement after your normal billing date to verify no charge occurred
• If charged after cancellation, contact support with your confirmation email attached
• If the company refuses to refund, dispute the charge with your bank or file a consumer complaint

Reviews and customer feedback on cancellation

Real Canadian customers have shared their experiences cancelling Function of Beauty. Here is what we hear most often:

Customers report that the website cancellation process is straightforward - most say it took fewer than 5 minutes to complete. The primary frustration centers on the 24-hour wait for email confirmation; some customers worry they cancelled successfully and were then charged anyway. This is why Stopee emphasizes checking your billing statement after your normal charge date.

For app store subscribers, the experience varies. Some report immediate cancellation confirmation through Apple or Google, while others say the billing continued for one more cycle despite cancelling on time. If this happens to you, request a refund directly from Apple or Google rather than from Function of Beauty - they control the billing.

Overall, customers who cancel on the website before their processing date have the smoothest experience. Those who wait until after processing or who manage subscriptions through app stores encounter more friction.

Key takeaway and your next steps

Cancelling Function of Beauty is a straightforward process, but timing and documentation matter. You have the right to cancel anytime, and Canadian consumer law protects you from unauthorized charges after cancellation. Stopee has guided you through every method, potential trap, and escalation option so that you feel confident taking action.

Your next step is simple: log into your account right now, note your next billing date, and set a calendar reminder to cancel at least 5 days before that date. Take a screenshot of the confirmation and save the confirmation email. If you are charged after a successful cancellation, you now know exactly how to dispute it with your bank or file a provincial complaint.

Stopee exists to help you take control of your subscriptions. Whether you are cancelling because the product did not work, your priorities changed, or your budget shifted, you deserve a process that is clear and free of dark patterns. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges - and we are here to support you through this process as well.

Contact information for escalation

If you cannot reach Function of Beauty through their website support, you can attempt to contact them directly:

• Support email: typically listed on their website FAQ or contact page
• Send physical correspondence (certified mail) to their registered business address found on their website or Terms of Service
• Provincial consumer complaint bodies for your province can investigate if the company fails to honour your cancellation

Keep copies of all communications. Stopee recommends using certified mail for any physical cancellation letter to create a proof-of-delivery record.