Manage Function Of Beauty

How to cancel Function of Beauty and stop unwanted charges before your next shipment

What is Function of Beauty and why malaysians are signing up

Function of Beauty is an online personalised beauty brand that sells custom-made haircare and skincare products through subscription orders sent directly to your home. Instead of buying off-the-shelf formulas, you complete a profile quiz about your hair or skin type, and the company creates a bespoke formula matched to your needs, which then arrives on a regular schedule unless you cancel.

The appeal is clear: personalisation, convenience, and subscriber pricing that beats one-time purchase rates. Most Malaysian buyers subscribe because they like the formula once they find it and don't want to rebuild their profile each time they reorder. The catch is that the subscription continues automatically until you actively cancel it, and because orders are custom-made, the company treats processed orders as non-refundable. This means your main control point is stopping the next scheduled shipment before it charges and gets prepared for dispatch.

How the subscription model works in practice

When you sign up, you pay an upfront amount for your first order, often discounted by 20% as a subscriber incentive. After that, your formula is prepared and shipped on a recurring schedule, typically monthly or every two months depending on your usage. The charge hits your card on a fixed date each cycle, and the order goes into preparation unless you cancel before that billing date arrives.

For Malaysian customers, this is a cross-border e-commerce experience. Prices are shown in US dollars (USD), shipping takes longer than local beauty deliveries, and customer support is email-only at [email protected] with no published phone number or live chat. There is no local Malaysia language support page, so you manage everything in English online.

Pricing and what you are actually paying for

Personalised haircare subscriptions typically start around USD 21.60 (approximately RM 101.95) compared to USD 27.00 (approximately RM 127.44) for non-subscribers. You save money as a subscriber, but the trade-off is that you commit to regular shipments. The first order often includes a 20% subscriber discount, which expires after one cycle, so renewal orders charge at the full subscriber price.

If you only wanted to test one bottle without committing to recurring deliveries, this is where frustration typically builds. You feel locked into a subscription you didn't intend to keep, the next charge is looming, and you don't know how to stop it without losing your money. That's why cancelling before your next billing date is the most important action you can take right now.

Your consumer rights under malaysian law and when to escalate

What the consumer protection act 1999 protects you for

Under Malaysia's Consumer Protection Act 1999, you have the right to cancel a distance purchase (like an online subscription) within 14 days of receiving your order, provided you don't open or use the product. This is your statutory cooling-off period and it applies whether or not the company's terms mention it.

For subscription services specifically, the Act treats each shipment as a separate purchase. If you receive a shipment and cancel within 14 days unopened, you can request a refund. However, if you've used the product, your refund rights are weaker unless the product is faulty or misrepresented. Function of Beauty states that custom orders are non-refundable once processed, which they argue puts them outside this protection, but Stopee recommends you document this dispute if it applies to you because the Act takes precedence over company terms.

Who to escalate to if the company refuses

If Function of Beauty refuses to honour a refund you believe you are entitled to under the Consumer Protection Act 1999, you can lodge a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL) or file a case with the Consumer Tribunal. Keep all emails, screenshots of your account, payment receipts, and proof of postage or delivery. Stopee has seen many consumers successfully recover refunds once they cite the Act and show they cancelled within the legal window.

For cross-border complaints, the MDTCCL can still investigate if the company is targeting Malaysian customers and taking payment in ringgit. This is a stronger position than you might think, so don't assume the company is beyond reach just because they are overseas.

Methods to cancel Function of Beauty and which one works fastest

Website account cancellation (primary method)

If you subscribed directly through the Function of Beauty website, this is your fastest route to cancel. You control the process, you get an instant confirmation, and you can take screenshots as proof. This is the method Stopee recommends for most Malaysian users because it creates an immediate, traceable record.

Email cancellation (backup method if website fails)

If the website cancellation button doesn't work or you can't access your account, email [email protected] directly. Include your full name, email address tied to the account, order number, and the exact date you want the cancellation to take effect. Email creates a paper trail, so save the reply. However, email support can be slow, sometimes taking 5-7 business days, so use this only if the website option fails.

Payment method cancellation (last resort)

If you can't cancel through the website or email, contact your bank or payment provider (credit card issuer, debit card provider, or PayPal) and request they block future charges from Function of Beauty. This stops the payment but does not formally cancel your subscription, so the company may still try to collect. Use this only as a safety net, and always follow up with a formal email cancellation to the company as well.

Step-by-step guide to cancelling through your Function of Beauty account

Cancel directly on the website in under five minutes

Follow these steps to cancel your Function of Beauty subscription before your next billing date. Keep this guide open on your phone or print it so you don't miss any step. Stopee recommends you complete this process at least 3 days before your next scheduled charge to avoid delays.

1. Log in to your Function of Beauty account at functionofbeauty.com using your email and password.
   • If you forgot your password, click "Forgot Password" and reset it before proceeding.
   • If you subscribed via the mobile app, open the app instead and follow the same steps in the account settings menu.
2. Navigate to "My Account" or "Account Settings" (location varies slightly depending on app updates).
   • Look for a menu icon (three horizontal lines) at the top right if you are on the app.
   • On the website, this is usually in the top right corner next to your profile photo or name.
3. Select "Subscriptions" or "My Subscriptions" from the dropdown menu.
   • You should see a list of all active subscriptions tied to your account.
   • If you have multiple subscriptions (haircare and skincare, for example), you must cancel each one separately.
4. Click on the subscription you want to cancel.
   • The screen should show your product formula, next scheduled shipment date, and billing amount.
   • If the next shipment date has already passed this week, your order may already be in preparation and this cancellation applies to the following cycle instead.
5. Look for a "Cancel Subscription" or "Pause Subscription" button on this page.
   • Warning: Do not click "Skip Shipment" or "Pause" if you intend to cancel permanently. Pausing only delays your next charge; it does not end the subscription.
   • Click "Cancel Subscription" specifically.
6. You may be asked to confirm why you are cancelling (optional feedback). Select a reason or skip this step and click "Confirm Cancellation".
   • The system may offer you a discount to keep you subscribed. Decline this offer if you are certain you want to cancel.
   • If you are only testing the product, state this clearly so the company understands you are not a permanent churn.
7. You should receive an on-screen confirmation message and an email confirmation sent to your registered email address within minutes.
   • Take a screenshot of the on-screen confirmation immediately.
   • Save the email confirmation in a folder labeled "Stopee Cancellations" for your records.
   • If you do not receive an email within 15 minutes, log back in and check whether the cancellation went through (subscription should no longer appear as active).

If the website cancellation fails or you get stuck

If the "Cancel Subscription" button is missing, grayed out, or you receive an error message, do not assume your cancellation has gone through. Instead, send an email immediately to [email protected] with the following details:

• Your full name and email address on the account
• Your order number (visible in the subscription details)
• Your next scheduled billing date
• A clear statement: "I request cancellation of my subscription effective immediately."
• A screenshot of the error message or the missing cancel button

Email is slower than the website, but it creates proof that you attempted to cancel before the billing date. Stopee recommends you send this email even if the website cancellation succeeds, as a backup record.

What happens after you cancel and how to verify it stuck

Immediate checks after you hit cancel

Once you click "Confirm Cancellation", your subscription is disabled in the system, but your last order may still be in transit or preparation. The cancellation applies to future cycles, not orders already charged and processing. Here is what you should do in the first hour after cancelling:

• Screenshot your confirmation screen before closing the browser.
• Log out and log back in immediately to confirm the subscription no longer appears in "My Subscriptions".
• Check your email for a cancellation confirmation from [email protected]; if it doesn't arrive within 20 minutes, send a follow-up email asking for written confirmation.
• Note today's date and the date your cancellation was processed; this is your proof timestamp.

Money that may still be charged after you cancel

If your cancellation took effect after your billing date (for example, you cancelled on the 28th but your subscription bills on the 1st of each month), you may see a charge appear a few days after cancellation. This is not a mistake; it is the final order before your cancellation took effect. You should not be charged again after this.

However, if a charge appears 30 days or more after you cancelled, contact your bank immediately and tell them you cancelled this subscription. Request a chargeback or reversal if the company cannot prove you authorised that charge. Save all cancellation emails and screenshots to send to your bank as evidence.

Refunds for orders already shipped or in preparation

Function of Beauty's policy states that custom orders cannot be refunded once processed. However, under the Consumer Protection Act 1999, you have 14 days from receipt to return an unopened product for a refund. If your final order arrives unopened after you cancel, you can request a return:

1. Email [email protected] within 14 days of receiving the package.
2. State that you cancelled your subscription and the product arrived after cancellation.
3. Confirm the package is unopened and in original condition.
4. Request a refund or replacement and ask for a return shipping label.
5. Do not open or use the product before they reply, as this weakens your refund claim.

If they refuse the refund and argue that custom orders are non-refundable, cite the Consumer Protection Act 1999 and remind them that the Act overrides their terms for Malaysian consumers. If they still refuse, escalate to the Ministry of Domestic Trade and Cost of Living or file a complaint with the Consumer Tribunal, as Stopee has seen these cases resolved in the consumer's favour.

Pricing comparison and refund timeline

What you pay and when you pay it

Pro tip: If you were charged in USD and you want your refund in ringgit, ask the company to issue the refund in your local currency to avoid currency conversion fees. Many companies issue refunds in USD and charge you a fee to convert to RM, so this saves you money.

Common mistakes that delay your cancellation or cost you money

Mistakes that most people make when they try to cancel

Cancelling can feel stressful because you worry the charge will still go through and you will lose your money. That worry is understandable, and Stopee wants you to know that most of these mistakes are easy to avoid if you know what to look for. Here are the traps that trap people most often:

• Clicking "Skip Shipment" instead of "Cancel Subscription". Skip only delays one cycle; it does not end the subscription. Your next charge will still hit two months later. Always click the word "Cancel" explicitly.
• Cancelling after the billing date has already passed. If your subscription bills on the 1st of the month and you cancel on the 3rd, the charge already went through. This cancellation stops the next month's charge, not this one. Check your calendar first.
• Not taking screenshots of the confirmation. If you don't have proof you cancelled and another charge appears, the company will ask you to prove it. Screenshots are proof.
• Assuming email cancellation is instant. Email takes 5-7 business days. If your next billing date is in 3 days, use the website instead. If you must use email, send it immediately and follow up if you don't hear back within 48 hours.
• Ignoring a charge that appears after cancellation. If you see a charge 2 weeks after you cancelled, contact your bank immediately. Do not wait and hope it reverses. Time matters for dispute resolution.
• Opening the final package that arrives after cancellation. If the company refuses to refund an unopened product, your refund claim under the Consumer Protection Act 1999 is strong. If you open it, your claim becomes much weaker. Check what arrives and only open it if you are certain you want to keep it.

Before you cancel: should you really cancel or should you pause instead?

Pause versus cancel: which one solves your actual problem

Before you commit to full cancellation, ask yourself why you want to cancel. If the answer is "I don't want the next charge" but you like the product, pausing for one or two cycles might be the better move. If the answer is "I don't want this subscription at all anymore", then you should cancel.

Pausing temporarily stops shipments and charges without erasing your profile or settings. You can resume whenever you want without rebuilding your formula. Cancellation permanently ends the subscription and deletes your customisation data, so if you wanted to rejoin later, you would need to start from scratch.

Stopee recommends you cancel only if you are sure you will not reorder from Function of Beauty for at least six months. If you might want to return, pausing is faster and simpler. If you are certain you are done, cancelling is cleaner because you eliminate the risk of accidental charges from a paused subscription.

Escalation checklist: what to do if your cancellation doesn't work

Your step-by-step escalation plan

Most cancellations go smoothly, but if you encounter resistance or a charge appears after you cancelled, follow this checklist to get your money back. Stopee recommends you work through these steps in order and keep records at every stage.

1. Log back into your account and confirm the subscription still shows as active or cancelled.
   • If it shows as active, the cancellation did not process. Go to step 2.
   • If it shows as cancelled, check your bank statement to see if the next charge went through. If yes, go to step 3.
2. Send an email to [email protected] with the subject line "Cancellation Request - Urgent".
   • Include your account email, full name, order number, and the date you attempted to cancel.
   • Request written confirmation that your subscription is cancelled.
   • Ask them to confirm your next scheduled charge date (should be "none" if cancelled).
   • Set a reminder to follow up if you don't hear back in 48 hours.
3. If a charge appears on your bank statement after cancellation, log into your bank's app immediately.
   • File a dispute or chargeback on the charge, citing "subscription cancelled but company charged anyway".
   • Attach screenshots of your cancellation confirmation and the company's email (if you have it).
   • Your bank will contact Function of Beauty and demand proof you authorised that charge. Without proof, your refund is likely approved.
4. If your bank denies the dispute, contact the Ministry of Domestic Trade and Cost of Living or file a complaint with the Consumer Tribunal.
   • Include all screenshots, emails, cancellation dates, and charge dates.
   • Cite the Consumer Protection Act 1999 and explain that you cancelled before the charge date.
   • These authorities can force the company to refund you if the evidence supports your claim.

The key at every stage is documentation. Screenshots, emails, and payment receipts are your evidence. Without them, companies can deny they ever received your cancellation request. Stopee has helped thousands of consumers recover refunds by keeping detailed records and using these steps in order.

Local alternatives to Function of Beauty in malaysia

Similar services that may be easier to manage locally

If you are cancelling Function of Beauty because the cross-border experience is too complicated or shipping is too slow, consider these local alternatives that offer personalised beauty or easier subscription management within Malaysia:

Final summary: your action plan for cancelling Function of Beauty

What to do right now

If you are reading this because you want to cancel, take action today. Do not wait for the next billing date to arrive. Here is your action plan:

• Within the next hour: Log into your Function of Beauty account, navigate to "My Subscriptions", and click "Cancel Subscription". Take a screenshot of the confirmation.
• Within the next hour: Save the cancellation email confirmation to a folder on your computer or phone labeled "Stopee Cancellations".
• Within the next day: Check your account again to confirm the subscription no longer appears as active.
• Three days before your next scheduled charge: Check your bank statement to confirm no charge appeared. If one did, file a dispute with your bank immediately.
• If anything goes wrong: Email [email protected] with your cancellation request and screenshots. If they refuse to help, escalate to the Ministry of Domestic Trade and Cost of Living.

Stopee has helped thousands of consumers navigate cancellations just like this one, and the pattern is always the same: the people who succeed are the ones who document everything and act before the next charge hits. You now have the exact steps, the consumer law on your side, and the confidence to cancel without losing money.

If you have already cancelled and another charge appeared, Stopee is here to remind you that you have rights under Malaysian law. The Consumer Protection Act 1999 protects you, and escalation to the MDTCCL or Consumer Tribunal is a real option that works. You are not powerless, and this company is not beyond reach.

Where to send your cancellation request if you need to escalate

• Function of Beauty customer support (primary): [email protected]
• Your bank or payment provider (for disputes): Contact details on your bank statement or app
• Ministry of Domestic Trade and Cost of Living (MDTCCL): [email protected] or visit mdtcc.gov.my
• Consumer Tribunal of Malaysia: Tribunal.gov.my or call 1 300 22 6868

Stopee recommends you keep this article bookmarked and send a copy to anyone you know who is struggling with a Function of Beauty cancellation. Knowledge shared is money saved, and your experience can help others avoid the same frustration you felt.