Manage Peak

How to cancel peak and stop auto-renewal charges

What peak is and why you might cancel

Peak is a brain training app that offers a free tier alongside multiple paid subscription options, including monthly and annual plans, family sharing, and lifetime licences. The service delivers personalised cognitive workouts, advanced performance analytics, and additional games beyond the free version. Like most digital subscriptions, Peak operates on auto-renewal-your payment method is charged automatically at the end of each billing cycle unless you cancel first.

You might cancel Peak for several reasons: the subscription no longer fits your training goals, you prefer another brain training app, charges surprise you each month, or you want to pause premium features temporarily. Whatever your reason, Stopee understands that cancelling subscriptions should be straightforward and transparent. This guide walks you through every step, the timeline you need to know, and your consumer rights under Australian law.

When cancellation makes sense

Cancel Peak if you find the app doesn't match your expectations, if you're not using the premium features regularly, or if the monthly or annual charge feels unjustified. You should also cancel if you spot unexpected charges on your statement-those are often the result of auto-renewal windows you missed. Stopee recommends reviewing your subscription annually to ensure you're still getting value.

The cost of staying subscribed

Peak's pricing varies depending on which plan you chose and which payment platform processed your purchase. Monthly subscriptions renew every 30 days; annual plans renew every 12 months. Family plans and lifetime licences operate differently, but all recurring options charge automatically unless cancelled beforehand. The financial impact compounds quickly-a monthly subscription renews 12 times per year, so cancelling even one unused subscription saves hundreds of dollars annually.

Peak pricing plans at a glance

Use this table to identify which plan type matches your current subscription, then locate the correct cancellation method.

How peak cancellations work under australian consumer law

Your consumer rights protect you during cancellation and refund disputes. Understanding these rights means you can confidently escalate if Peak or its payment processor refuses to help.

Your rights under the australian consumer law

The Australian Consumer Law (ACL), part of the Competition and Consumer Act 2010 (Cth), gives you several key protections. You have a right to cancel recurring billing agreements and receive a refund if the service fails to meet acceptable quality standards or doesn't match Peak's description. Additionally, if a major failure makes the service unsafe or unfit for its stated purpose, you can claim a refund for unused portions of your prepaid period.

Peak must not use unfair contract terms to lock you into renewal or hide cancellation steps. If Peak's terms make cancellation unreasonably difficult, or if the company fails to acknowledge your cancellation request within a reasonable timeframe, you can lodge a complaint with the Australian Competition and Consumer Commission (ACCC) or your state's consumer affairs regulator.

Refund timelines and payment platform rules

If you purchased Peak through an app store-Apple App Store, Google Play, or another platform-that platform controls your refund eligibility and timeline. Apple typically allows refund requests within 45 days of purchase; Google Play offers up to 48 hours. Stopee recommends initiating refund requests immediately if you believe a charge was unauthorised or if you cancelled but were still charged.

If you purchased Peak directly (outside an app store), Peak must respond to your cancellation request within 14 calendar days. The company should confirm cancellation in writing; keep that confirmation as proof. Major payment processors like Visa and Mastercard also honour "billing error" disputes if Peak charges you after you've cancelled-this is your safety net if the company ignores your request.

How to cancel peak: step-by-step methods

Peak's cancellation method depends on where you bought the subscription. This section covers every platform and includes precise steps to avoid common pitfalls.

Cancelling peak on apple app store (iPhone or iPad)

Apple App Store subscriptions renew automatically unless you cancel via your Apple account. Peak does not control this process; Apple does. Follow these steps to cancel immediately.

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap your profile icon (top right corner).
3. Select "Subscriptions."
4. Find and tap "Peak."
5. Tap "Cancel Subscription" or "Edit."
6. Confirm cancellation by following the on-screen prompts.
   • Apple will show your current billing date and the date access ends.
   • Note this end date-access continues until then, even after cancellation.
7. You'll receive a confirmation email to your Apple ID email address within minutes.
8. Check your email and save the confirmation.

Pro tip: Apple often offers a discounted plan in the cancellation screen ("subscribe for $X instead of cancelling"). Ignore this unless you truly want to continue at a reduced rate. Do not let this distract you from completing cancellation if that's your goal.

Warning: Deleting the Peak app does not cancel your subscription. You must cancel through your Apple account settings.

Cancelling peak on google play (Android)

Google Play subscriptions work similarly to Apple's. You control cancellation through your Google Play account, not through the app itself. Follow these steps.

1. Open Google Play Store on your Android device.
2. Tap your profile icon (top right).
3. Select "Manage subscriptions" or "Payments and subscriptions."
4. Tap "Subscriptions."
5. Find and tap "Peak."
6. Tap "Cancel subscription."
   • Google will display your renewal date and final access date.
   • Save or screenshot this information.
7. Follow any confirmation steps; confirm cancellation when prompted.
8. Check the email associated with your Google account for a confirmation notice.

Pro tip: Google Play allows you to pause a subscription for up to 3 months before automatically reactivating. If you're unsure about fully cancelling, pause instead, then decide later.

Cancelling peak purchased directly (outside app stores)

If you purchased Peak directly from its website or through a third-party processor, you must contact Peak in writing. This method is slower but gives you a written record.

1. Locate Peak's customer support address (usually listed on the website's help or contact page, or in your order confirmation email).
2. Prepare a written cancellation notice including:
   • Your full name as registered on the account
   • Your email address or account ID
   • Your order reference number (from your confirmation email or statement)
   • A clear statement: "I request cancellation of my Peak subscription effective immediately."
   • Today's date
3. Send this notice via registered post (Australia Post) to Peak's stated address.
   • Registered post provides proof of delivery-essential if disputes arise.
   • Keep your receipt and tracking number.
4. Also send a copy via email if a customer service email is listed, with the subject line: "Subscription Cancellation Request [Your Name] [Order Reference]."
5. Allow 7 to 14 business days for acknowledgment.
6. If Peak doesn't confirm cancellation within 14 days, follow up by phone or escalate via the ACCC (see Rights section below).

Warning: Peak's terms state that cancellation requests are only effective when the company receives and acknowledges them. Emailing alone may not suffice if Peak claims non-receipt. Registered post proves delivery and protects you if a dispute arises.

Cancelling a peak family plan

Only the primary account holder (the person who paid for the plan) can cancel a family plan. If you're a secondary member, contact the primary account holder and ask them to follow the cancellation steps above. All family members lose access when the primary account cancels, so communicate this beforehand to avoid surprise loss of access.

What happens after you cancel peak

Cancellation can feel anticlimactic because your access doesn't vanish instantly-it continues until the end of your prepaid period. Knowing what to expect next helps you stay confident you made the right choice.

Access and features after cancellation

Once you cancel, Peak's premium features remain accessible until your current billing cycle ends. For example, if you cancel on the 15th of a month and renew on the 30th, you can use premium features for another 15 days. On day 31, the app reverts to basic (free) functionality. Screenshot any workout data or achievements you want to keep before this date, as advanced analytics may become unavailable.

Confirmation and record-keeping

Whether you cancelled via app store or direct notice, you'll receive a confirmation email. Save this email permanently-forward it to a backup email account or print it if necessary. If Peak later charges you after cancellation (a rare but possible error), this confirmation proves you acted in time. Stopee recommends creating a simple spreadsheet of all your subscriptions, cancellation dates, and confirmation email dates. This habit prevents surprise charges across all services.

Payment method changes

After cancellation, Peak no longer has permission to charge your payment method. However, if you cancelled via app store, the app store itself retains authorisation until you actively remove that permission. Apple and Google allow you to remove billing authorisation by deleting your payment method from your account settings. This adds a layer of security and is optional but recommended.

Refunds: when you're entitled and how to claim

Most cancellations do not result in refunds because you've already used the service during the billing period. However, Australian consumer law and payment processor rules create exceptions where refunds become possible.

Scenarios where refunds apply

You may be entitled to a refund if Peak fails to deliver promised premium features, if the app crashes repeatedly and becomes unusable, or if you were charged after a legitimate cancellation request. You should also claim a refund if you purchased Peak within 14 days and changed your mind-Australian distance selling rules give you this right for online purchases.

Additionally, if Peak's service has a "major failure" (meaning it's substantially unfit for its stated purpose or unsafe), you can claim a refund for unused time even if the billing period technically hasn't ended. For example, if Peak's training algorithm is fundamentally broken and the company can't fix it within a reasonable timeframe, you've grounds for a pro-rata refund.

How to request a refund

1. Contact Peak's customer support with details of your problem.
   • Email is preferred because it creates a written record.
   • Include your order reference, the problem description, and the amount you're seeking back.
   • Request the refund explicitly: "I request a refund of $[amount] for [reason]."
2. If you purchased via Apple App Store or Google Play, contact the platform's support instead.
   • Apple: go to reportaproblem.apple.com
   • Google Play: open the Play Store, tap your profile, select "Manage your Google Play account," then "Payments and subscriptions" > "Purchase history," then tap the Peak charge and select "Report a problem."
3. If Peak or the app store denies your refund, contact your bank or card issuer and request a chargeback.
   • Explain why you believe the charge was unauthorised or the service failed.
   • Provide your cancellation confirmation and communication with Peak as evidence.
   • Most banks process chargebacks within 10 to 15 business days.
4. If all else fails, lodge a complaint with the ACCC (see Rights section).

Pro tip: Chargebacks are your last resort but are highly effective. Card networks favour consumers in disputes over recurring charges, especially when you can prove you cancelled in time. Keep all documentation (cancellation confirmation, bank statements, Peak emails) for at least 12 months after cancellation.

Common cancellation mistakes and how to avoid them

Cancelling subscriptions feels simple until one small oversight leaves you charged unexpectedly. Here are the pitfalls Stopee has seen hundreds of times-and how to sidestep them.

Mistake one: assuming the app must be deleted

Many users delete the Peak app thinking that's cancellation. It's not. Deleting the app is like throwing away a restaurant's membership card-it doesn't cancel the membership. The subscription renews in the background, and you're charged whether the app is installed or not. Always cancel through your account settings (Apple, Google, or Peak directly) before or instead of deleting the app.

Mistake two: missing the renewal window

Peak renews within 24 hours of your cycle end date. If you cancel on day 29 of a 30-day cycle, you may already be too late-the charge posts within hours of day 30, and cancellation requests take time to process. Stopee recommends cancelling at least 7 days before your renewal date to guarantee the next charge doesn't post. Check your confirmation email or app account for the exact renewal date; set a phone alarm for 7 days before.

Mistake three: confusing cancellation with pause

Google Play allows you to pause subscriptions rather than cancel them. If you tap "pause" instead of "cancel subscription," your charges pause for up to 3 months, then automatically resume. Pausing is useful if you're undecided, but if you want the charges to stop permanently, you must cancel, not pause.

Mistake four: ignoring confirmation emails

After cancellation, you receive a confirmation email from Apple, Google, Peak, or your payment processor. Users often delete or ignore these emails, then have no proof if the company later charges them. Save these emails in a dedicated folder labelled "Subscription Confirmations" and keep them for 12 months. If you're charged after cancellation, this email is your strongest evidence for a dispute or chargeback.

Mistake five: not checking your statement after cancellation

Even after successful cancellation, check your statement for the next 2 to 3 billing cycles to confirm Peak is no longer charging you. Billing errors do happen-a failed cancellation, a system glitch, or fraud using your payment method. Spotting an unwanted charge within 30 days makes refund claims and chargebacks faster. Stopee recommends setting a calendar reminder to review your statement 2 weeks after cancellation.

Escalation: what to do if peak refuses to cancel

Most cancellation requests are processed smoothly. But if Peak ignores your request or charges you after you've cancelled, you have formal escalation paths.

Step one: written demand

Send Peak a formal demand via registered post, stating: "I cancelled my Peak subscription on [date]. You have continued to charge me [amount]. I request a full refund within 7 days. If I do not receive acknowledgment, I will lodge a complaint with the Australian Competition and Consumer Commission." Keep the registered post receipt.

Step two: ACCC complaint

If Peak ignores your demand, lodge a complaint with the Australian Competition and Consumer Commission (ACCC) at accc.gov.au. Provide your cancellation confirmation, all emails with Peak, your bank statements showing charges, and the date of your formal demand. The ACCC investigates breaches of the Australian Consumer Law and can compel companies to refund consumers and cease unfair practices.

Step three: dispute or chargeback

Contact your bank or card issuer and formally dispute the charge as "unauthorised recurring billing" or "service not provided as described." Supply your cancellation confirmation and Peak's failure to honour it. Most card networks credit disputes within 10 to 15 business days.

Before you cancel: a checklist

Use this checklist to ensure you're prepared and won't face surprises after cancellation.

What users say about cancelling peak

Stopee has reviewed user feedback from app stores, consumer forums, and support communities. Most users report straightforward cancellations via their app store with no refund disputes. However, common complaints centre on unclear renewal dates, confusion about family plan members losing access, and surprise charges when cancellation wasn't processed.

Positive user reports highlight Peak's useful features and the simplicity of app store cancellation. Negative reports focus on the app's lack of transparency about renewal dates and frustration that premium features don't carry over to the free tier after cancellation. A few users mention having to contact support to resolve billing errors.

Across reviews, one theme emerges: cancellation is easiest when users act before the renewal window, save their confirmation, and monitor their statement afterwards. Stopee's own customer support experience confirms this pattern-the users who encounter the fewest problems are those who plan their cancellation in advance.

Is peak worth keeping? a quick comparison

If you're on the fence about Peak, consider this comparison with alternative brain training apps to help clarify your decision.

If Peak's analytics and family plan justify the cost for you, it may be worth keeping. If you're looking for a simpler, cheaper alternative or if you've completed Peak's training goals, cancellation makes financial and wellness sense. Only you know whether the monthly charge aligns with your cognitive fitness priorities.

Contact peak for support or escalation

If you need to reach Peak directly-for a cancellation question, a billing dispute, or to lodge a formal complaint-use the details below. Stopee recommends sending any cancellation or refund requests via registered post to create a permanent record.

Peak customer support:

• Email: consult Peak's website help section for current support email
• Website: check your confirmation email for a help or contact link
• Postal address: locate this in your order confirmation or on Peak's website (if not found, request it from support)
• App: use in-app "Help" or "Contact Us" for immediate support

When you contact Peak, reference your order number, account email, and the date of your cancellation request. Keep copies of all correspondence.

Final thoughts: you're in control

Cancelling Peak is your right, and this guide has equipped you with every step, warning, and escalation path you need. Whether you cancel via your app store, direct notice, or formal demand, the process is straightforward when you understand the timeline and your consumer protections.

Stopee has helped thousands of consumers cancel unwanted subscriptions, reclaim refunds, and avoid surprise charges. The same principles apply to Peak: cancel early, save your confirmation, monitor your statement, and don't hesitate to escalate if Peak ignores your request. Australian Consumer Law is on your side, and the ACCC will support you if the company doesn't.

Use this guide as a reference, complete the checklist, and move forward with confidence. Your wallet-and your peace of mind-will thank you.