Manage Peak

How to cancel peak and avoid surprise charges on your card

What peak is and why you might want to cancel

Peak is a men's grooming and personal care subscription service that delivers hygiene products like body wash and deodorant on a recurring monthly basis. If you signed up for a trial or first order, you may not have realized the service automatically converts to a paid subscription once the trial period ends. That surprise charge is exactly why you're here, and Stopee understands the frustration.

Many customers in the Philippines discover Peak's auto-renewal policy only after seeing an unexpected debit from their bank account, GCash-linked card, or Maya wallet. The good news: Peak has no minimum commitment period, which means you can cancel at any time without early termination fees once you disable auto-renewal in your account settings.

How peak's billing cycle works

When you subscribe to Peak, you agree to recurring charges at the end of each billing period. Each month, Peak charges your payment method automatically unless you cancel beforehand. The company operates under peak.com.ph for Philippines operations, and subscription management happens through your account dashboard.

Here's the critical detail: if you do nothing when your trial ends, Peak converts your account to a paid subscription automatically. You won't receive a warning email or SMS before the charge hits your account. That's why taking action before your renewal date is essential.

What you're paying for with peak

Your subscription fee covers the product itself plus recurring fulfillment costs and account management. You're not just paying for a one-time body wash or deodorant; you're paying for monthly delivery, customer service access, and the convenience of automatic replenishment. Understanding this breakdown helps you decide whether the recurring cost justifies keeping your subscription active.

Your consumer rights when cancelling in the philippines

The Philippines Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel subscriptions and demand refunds for unauthorized charges or misleading billing practices. You have the power to refuse unwanted auto-renewals and hold Peak accountable if they continue billing you after cancellation.

What the consumer act of the philippines says about subscriptions

Under Republic Act No. 7394, businesses must clearly disclose subscription terms, renewal dates, cancellation methods, and costs before charging your card. If Peak failed to clearly show these details at checkout, or if you were charged after cancelling, you have legal grounds to dispute the charge and demand a refund.

The law also protects you against misleading marketing. If Peak advertised a "free trial" but didn't clearly warn you about automatic conversion to paid billing, that may violate consumer protection standards. Stopee recommends documenting every screen you saw during signup, every email from Peak, and every transaction-this evidence strengthens your position if you need to file a formal complaint.

Escalation routes if peak refuses to refund you

If Peak ignores your cancellation request or continues charging after you cancel, your first move is email evidence to info@gocovalent.com (Peak's verified support address). Send a formal cancellation request with your account details, cancellation date, and proof of payment. Keep a copy for your records.

If Peak doesn't respond within 14 days or refuses your refund, escalate to the Department of Trade and Industry (DTI) or file a chargeback through your bank, GCash, or Maya. Stopee has helped thousands of consumers navigate these disputes by arming them with screenshots and written proof. Your payment provider can reverse charges if you can show Peak charged you after cancellation or without proper consent.

How to cancel peak on the website

The fastest and most direct way to cancel Peak is through your account settings on the website. This method gives you immediate control and creates a clear digital record of your cancellation.

Step-by-step cancellation through your peak account

1. Open your web browser and go to peak.com.ph or peak.com, then log in with your email and password
   • If you forgot your password, use the "Forgot password" link to reset it before proceeding
2. Navigate to Account Settings or My Account (usually in the top-right menu or under a profile icon)
   • Look for a label like "Settings", "Profile", or "Account"
3. Select the Subscription tab or Billing section
   • This is where Peak displays your active plan, renewal date, and subscription history
4. Find the option to manage or cancel your subscription
   • Click the button labeled "Cancel subscription", "Pause", or "Manage plan"
   • If you see a "Pause" option instead, that pauses the subscription temporarily; to permanently cancel, choose "Cancel"
5. Confirm your cancellation when Peak asks for confirmation
   • Peak may ask why you're cancelling or offer you a discount; answering is optional, but stay firm on your decision
   • Pro tip: take a screenshot of the confirmation message with the cancellation date-this is your proof
6. Check your email for a cancellation confirmation from Peak within 24 hours
   • If you don't receive a confirmation email within one business day, contact info@gocovalent.com with your account details and cancellation screenshot

Cancelling a peak subscription from the app store or google play

If you subscribed to Peak through the Apple App Store or Google Play Store, you must cancel through that platform, not the Peak website. Cancelling on the website alone will not stop App Store or Google Play from charging your account.

1. On your iPhone or iPad, open the App Store app
   • On Android, open the Google Play Store app
2. Tap your profile picture or icon in the top-right corner
   • On Android, tap the menu icon (three horizontal lines) instead
3. Select Subscriptions (iPhone) or Subscriptions (Android)
   • You'll see all active and expired subscriptions on your account
4. Find Peak in the list and tap it to open the subscription details
   • The status will show "Active" if your subscription is current
5. Tap Cancel Subscription or Remove (the button text varies by platform)
   • App Store may ask for a reason; provide one or skip
   • Google Play will confirm your cancellation immediately
6. Confirm cancellation when the app prompts you
   • Warning: some platforms charge you through the end of the current billing period; your cancellation takes effect after that period ends, not immediately
   • Take a screenshot showing the cancellation status

What happens after you cancel peak

Cancellation doesn't mean your service stops instantly. Understanding the timeline protects you from unexpected charges and helps you track whether Peak honored your request.

Your service and billing after cancellation

Once you cancel, Peak stops charging your account at the end of your current billing cycle. You can continue using the service until the end of that paid period-Peak won't shut off your account mid-cycle. After the billing period ends, your subscription closes and you lose access to any renewal or account features.

Important: if you cancel on, say, the 15th of a month and your billing cycle ends on the 30th, Peak will charge you one final time on the 30th to cover those last 15 days. After that charge, no more money leaves your account. This is standard practice, but Stopee recommends confirming your exact billing cycle end date before cancelling so you know when that final charge will arrive.

How to verify cancellation and avoid double-charging

After you submit your cancellation, log back into your Peak account within 24 hours to confirm the cancellation took effect. Navigate to Account Settings and Subscription to check the status. It should display something like "Subscription cancelled" or "Inactive". If it still shows "Active", contact info@gocovalent.com immediately with your cancellation screenshot.

Monitor your bank account, GCash, or Maya for the next 30 days. Stopee strongly advises checking your transaction history weekly for the first month after cancellation. If Peak charges you again after cancellation, you have proof of the cancellation (your screenshot) to dispute the charge. Report unauthorized charges to your bank or payment provider within 60 days to preserve your right to a refund.

Refunds and what to expect after cancellation

Refund eligibility depends on why you're cancelling and when you request it. Peak's refund policy and consumer law in the Philippines both offer you protection in specific situations.

When you can claim a refund from peak

How to request a refund from peak

If you qualify for a refund, contact Peak in writing via email at info@gocovalent.com. Include your account email, full name, the transaction ID of the charge you want refunded, your reason for cancellation, and the amount you're requesting back. Be clear and professional; Peak is more likely to process refunds quickly if you provide all the details upfront.

Peak typically responds within 7 to 14 business days. If they refuse to refund you, or if they don't respond after 21 days, Stopee recommends escalating to your bank or payment provider. Most banks and GCash can issue a chargeback for unauthorized recurring charges or charges made after cancellation, even if Peak refuses to issue a refund directly.

Peak subscription pricing and billing cycle

Understanding what you pay and when helps you spot unexpected charges and plan your cancellation around your billing date.

Pro tip: Peak's exact pricing for the Philippines is not published on their public website. The amount you pay depends on the offer shown at checkout and your payment method (web, App Store, Google Play). If you're unsure what you agreed to, check your latest invoice or receipt in your account. This gives you the exact amount and renewal date so you can plan your cancellation timing.

Common cancellation mistakes and how to avoid them

Cancellation can feel straightforward, but small mistakes often lead to continued billing and frustration. You deserve a smooth exit, and Stopee wants to help you avoid the traps Peak subscribers commonly fall into.

Mistake 1: cancelling on the wrong platform

If you subscribed through the App Store or Google Play, cancelling on the Peak website will not stop the app store from charging you. Your subscription will remain active on the platform where you signed up. Always cancel on the same platform where you subscribed. Check your payment method: if Peak bills you via Apple, Google, or your bank, cancel there first.

Mistake 2: skipping the confirmation step

Submitting a cancellation request is not the same as confirming it. Peak may ask you to confirm your cancellation in a pop-up or email. If you skip this step, your cancellation doesn't go through and you'll be charged again. Always complete every step Peak asks you to, including confirmations, until you see a final success message or confirmation email.

Mistake 3: not saving proof of cancellation

If Peak charges you after you cancel, your only defense is a screenshot or email proof showing the cancellation date and time. Without this evidence, your bank or GCash will have a harder time refunding you. Take a screenshot of the cancellation confirmation page and save any cancellation emails Peak sends you.

Mistake 4: cancelling too close to your renewal date

If your renewal date is tomorrow and you cancel today, Peak may have already processed today's charge or may charge you one more time before the system processes your cancellation. To avoid this, cancel at least 5 business days before your renewal date. Check your account for the exact renewal date so you have a safe window to cancel.

Mistake 5: ignoring charges after cancellation

If Peak charges you after you cancel, you have a limited time (usually 60 days) to dispute the charge with your bank or payment provider. If you wait longer, you lose the right to a chargeback. Report any suspicious charges immediately, even if you think it's a mistake. Stopee advises acting fast-your bank needs time to investigate and recover your money.

Key steps to stay safe during peak cancellation

Use this checklist to ensure your cancellation goes smoothly and you have proof if Peak tries to charge you again.

• Screenshot your Peak account dashboard showing your subscription status before you cancel
• Note your renewal date, plan name, and the amount you're currently paying
• Check which platform (web, App Store, or Google Play) your subscription is tied to
• Log in to the correct platform and navigate to subscription settings
• Select the cancel or remove subscription option and complete any confirmation steps
• Take a screenshot of the cancellation confirmation page
• Save any cancellation confirmation emails Peak sends to you within 24 hours
• Log back into your account 24 hours later to verify the subscription shows "Cancelled" or "Inactive"
• Monitor your bank, GCash, or Maya account for the next 30 days to watch for unexpected charges
• If Peak charges you again, contact your bank immediately and provide your cancellation screenshot
• Keep all records-screenshots, emails, receipts-for at least 90 days

Peak subscription: keep or cancel summary

Deciding whether to keep or cancel Peak depends on your personal grooming needs and budget. Here's a quick breakdown to help you decide.

How to contact peak if cancellation doesn't work

If you've followed the cancellation steps and Peak still won't cancel your subscription or continues charging you, contact Peak directly and escalate your complaint if needed.

Peak's verified contact information

Peak's primary support channel is email at info@gocovalent.com. There is no published phone number or live chat for Peak customer service in the Philippines. Email is your most reliable method for formal cancellation requests, billing disputes, and refund claims. When you email, include your account email, full name, account number (if available), and details of your issue.

Expect a response within 7 to 14 business days. If Peak doesn't respond or refuses your cancellation request, Stopee recommends escalating to the Department of Trade and Industry (DTI) or filing a formal complaint under the Consumer Act of the Philippines (Republic Act No. 7394). Your bank, GCash, or Maya can also reverse charges if you provide proof of cancellation and unauthorized billing.

Peak's mailing address for formal complaints

If you need to send a formal complaint or demand letter, Peak operates under the domain peak.com, though local Philippines support routes through info@gocovalent.com. For registered mail or legal documents, you may address correspondence to Peak's parent company at the address listed on peak.com's company information page. Keep copies of all correspondence for your DTI complaint file.

Your empowered next step with stopee

Cancelling Peak doesn't have to be stressful or confusing. You have clear rights under Philippine consumer law, straightforward cancellation methods on the website and app stores, and multiple escalation routes if Peak refuses to cooperate. The key is acting fast, saving proof, and staying persistent if the company tries to keep charging you.

Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute unauthorized charges, and recover refunds from companies that failed to disclose their billing terms. Whether you're cancelling Peak because you've lost interest, found a better alternative, or were surprised by the first charge, you now have the step-by-step process, legal protections, and contact information you need to take control.

Head to your Peak account right now, follow the cancellation steps, take your screenshot, and verify within 24 hours that the subscription shows cancelled. If Peak tries to charge you again, you'll have the proof to back up a bank dispute or DTI complaint. Stopee stands with you every step of the way-your money, your choice, your cancellation.