Manage Tennis Tv

How to cancel tennis TV in australia and avoid repeat charges

What tennis TV is and why you might want to cancel

Tennis TV is the official streaming home of the ATP Tour, delivering live matches, replays and on-demand highlights to tennis fans across Australia. The service operates on a recurring subscription model with monthly, six-month and annual billing options, and you can purchase directly from Tennis TV or through third-party app marketplaces like Apple, Google Play or Amazon.

If you have signed up and now want to step away, you are not alone. Whether the cost no longer suits your budget, you have lost interest in professional tennis, or you simply want to pause your membership, Stopee understands that cancelling should be straightforward. Unfortunately, recurring subscriptions can create friction, and Tennis TV subscriptions auto-renew at the end of each billing period unless you actively cancel.

The good news is that cancellation is possible through multiple channels, and Stopee has compiled this guide to walk you through every step, from logging in to confirming your subscription has been stopped and understanding your refund rights under Australian Consumer Law.

Why cancellation timing and purchase channel matter

Tennis TV subscriptions auto-renew automatically, so the date you cancel directly affects whether you incur another charge. Additionally, the platform through which you purchased your subscription-whether directly with Tennis TV or via an app store-determines who controls refunds and how quickly you receive a response.

This distinction is crucial. If you bought your subscription directly through Tennis TV's website via credit card or PayPal, Tennis TV holds your payment details and processes refunds internally. If you purchased through Apple, Google or Amazon, that marketplace acts as the merchant of record, and refund requests flow through their own systems, often with stricter eligibility windows and longer processing times.

Pricing and subscription options at a glance

All plans renew automatically unless you cancel in advance. Stopee strongly recommends marking your renewal date in your phone calendar so you do not forget to cancel before the next charge processes.

When to cancel for maximum savings

Cancel immediately if you no longer wish to use Tennis TV, but know that early cancellation does not guarantee a refund of fees already paid. Your access remains active until the end of your current billing period-so if you cancel mid-month, you retain viewing rights through month-end at no extra cost.

To avoid surprise charges, cancel at least three to five business days before your renewal date. This buffer gives Tennis TV's system time to process your cancellation request and prevent the next automatic charge from hitting your account.

How to cancel tennis TV step by step

The cancellation process differs slightly depending on whether you purchased directly from Tennis TV or through a third-party app store. Follow the method that matches your purchase channel.

Cancelling a direct tennis TV subscription (website or app)

If you purchased your subscription directly from Tennis TV-paying by card, PayPal or other direct method-use this process to cancel.

1. Visit Tennis TV's official website or open the Tennis TV app on your device.
   • Go to support.tennistv.com if you prefer to cancel via their help centre.
2. Log into your account using your email address and password.
   • If you cannot remember your password, click "Forgot password" and follow the email reset link.
3. Navigate to "My Account" from the main menu.
   • This section typically appears in the top-right corner or under your profile icon.
4. Select "Subscription" or "Billing" (wording may vary slightly).
   • You will see your current plan, next renewal date and billing amount.
5. Click "Cancel Subscription" or "Manage Subscription" and follow the prompts.
   • Tennis TV may ask why you are cancelling; your feedback is optional but helpful.
   • Confirm the cancellation when prompted; you should receive an on-screen confirmation immediately.
6. Check your email for a cancellation confirmation message.
   • Pro tip: save or screenshot this email; it proves cancellation if a charge later appears on your bank statement.
7. Verify your account status by logging back in within 24 hours.
   • Your subscription status should now show "Cancelled" or "Active until [end date]".

Warning: do not assume your cancellation worked simply because you clicked the button. Confirm via email and by re-logging in. Stopee has heard from users who clicked cancel but received another charge because the system did not register their request.

Cancelling an apple app store subscription

If you subscribed to Tennis TV through the Apple App Store on an iPhone, iPad or Mac, you must cancel through your Apple account settings, not through the Tennis TV app itself.

1. Open Settings on your Apple device.
   • For Mac: go to System Preferences.
2. Tap your name or Apple ID at the top of the screen.
   • On Mac, select "Apple ID" from System Preferences.
3. Select "Subscriptions" or "Media and Purchases" (depending on your iOS version).
   • You will see all active subscriptions linked to your Apple ID.
4. Find "Tennis TV" in the list and tap it.
   • If Tennis TV does not appear, your subscription may not be through Apple, or it has already been cancelled.
5. Tap "Cancel Subscription" or the "X" icon.
   • You may see options to switch plans instead; ignore these and proceed to cancellation.
6. Confirm your cancellation.
   • Apple will send you a confirmation email within minutes.

Apple does not allow Tennis TV to cancel subscriptions on your behalf; you must do this through your Apple account. If you call Tennis TV support, they cannot process the cancellation and will direct you back to Apple.

Cancelling a google play subscription

If you subscribed via Google Play on an Android phone or tablet, cancellation happens in your Google Play account settings.

1. Open the Google Play Store app or visit play.google.com in a web browser.
   • Web cancellation is often faster if you have access to a computer.
2. Tap your profile icon (top-right corner) and select "Payments and subscriptions".
   • On the web, click your profile picture, then "Payments and subscriptions".
3. Select "Subscriptions".
   • You will see all active subscriptions on your Google account.
4. Find "Tennis TV" and tap it.
   • If it does not appear, the subscription may already be cancelled or under a different account.
5. Tap "Cancel subscription".
   • Google may offer a retention discount; decline it unless you genuinely want to stay.
6. Confirm and agree to Google's terms for cancellation.
   • Google will email you a confirmation of cancellation.

Pro tip: if you have multiple Google accounts, verify you are cancelling from the correct account. Stopee has seen users cancel from the wrong account and then panic when another charge appears on their statement.

Cancelling an amazon prime video subscription

If Tennis TV is added to your Amazon Prime Video membership as a channel, cancellation happens in your Amazon account, not within the Tennis TV app.

1. Visit amazon.com.au or open the Amazon app.
   • Ensure you are logged into your Amazon account.
2. Go to "Your Account" (usually accessible from the top menu or your profile icon).
   • On the app, select the menu icon and tap "Account".
3. Select "Prime Video" or "Subscribe and save".
   • You may need to click "Manage your Prime Video" or similar, depending on your menu layout.
4. Find "Tennis TV" under your active Prime Video Channels.
   • Click or tap the channel name to open its settings.
5. Select "Cancel Channel" or "End Membership".
   • Amazon will confirm your cancellation date and any remaining access period.
6. Confirm the cancellation.
   • You will receive an email confirming the change to your Prime Video membership.

Amazon will continue to charge your account unless you complete this cancellation in your account settings. Simply deleting the Tennis TV app does not stop billing.

What happens after you cancel

Once you submit a cancellation request, Tennis TV processes it within 24 to 48 hours. During this window, your account status may still show as "Active" in the system, but the auto-renewal flag is removed.

Your access during and after cancellation

Cancelling Tennis TV does not immediately cut off your service. You retain full access to live matches, replays and on-demand content until the end of your current billing period. If your renewal date is 15 May and you cancel on 10 May, you can still watch Tennis TV until 15 May at 11:59 pm.

After your period ends, your account becomes inactive and you lose access to all Tennis TV content. You cannot log in or stream matches unless you resubscribe.

What to expect on your next bank statement

Check your credit card or bank statement five to seven days after cancellation to confirm no renewal charge has appeared. If your cancellation was processed correctly, no charge should post on or after your renewal date.

Warning: if a charge appears after you have cancelled, take immediate action. First, log back into your Tennis TV account to confirm the cancellation is still registered. If the account shows as "Cancelled" but a charge has posted, contact Tennis TV support with your confirmation email and bank statement.

Stopee recommends taking a screenshot of your cancellation confirmation email and your account status page showing "Cancelled" so you have proof if you need to dispute the charge with your bank or card issuer.

Refunds and your consumer rights

Refunds for Tennis TV subscriptions depend on three factors: who you purchased from, when you purchased and the reason for your request. Australian Consumer Law gives you protections, but they work differently for direct and third-party purchases.

Direct purchases and refunds

If you paid Tennis TV directly (via their website or app using a card, PayPal or bank transfer), Tennis TV's terms state they will refund pro-rata amounts if they cancel your subscription due to a breach or service failure. However, if you voluntarily cancel, a refund is not automatic.

You may request a refund if:

• You cancel within 14 days of your initial purchase (Australian Consumer Law cooling-off period for distance contracts).
• The service was faulty, unfit for purpose or not as described.
• A charge appeared after you cancelled and you have proof of cancellation.
• The subscription was purchased without your authorisation (fraudulent charge).

To request a refund for a direct purchase, contact Tennis TV support at support.tennistv.com with your order number, payment receipt and reason for the refund. Include your cancellation confirmation email if you have one. Tennis TV aims to respond within five to seven business days.

App store purchases and refunds

If you subscribed through Apple, Google Play or Amazon, that marketplace controls refunds, not Tennis TV. Tennis TV's support team explicitly cannot process refunds for third-party purchases.

Each marketplace has its own refund window:

• Apple: request a refund within 45 days of purchase through "Report a Problem" in your Apple account.
• Google Play: request a refund within 48 hours of the charge through your Google Play account or the Play Store app.
• Amazon: request a refund within 48 hours through "Your Account" > "Returns, refunds and orders".

These windows are strict. If you miss them, the marketplace will reject your refund request, even if you have a valid reason. Stopee advises acting immediately if you believe a charge was unauthorised.

Disputing a charge with your bank or card issuer

If Tennis TV or an app store refuses to refund a charge you believe is unauthorised or wrongful, you can dispute the charge with your bank or credit card company. This is your last resort and works best if you have proof of cancellation.

Contact your bank or card issuer and provide:

• The date the charge appeared on your statement.
• The amount charged.
• Your cancellation confirmation email (if you have one).
• Proof you logged in and cancelled (screenshots of your account status).
• Any refund rejection emails from Tennis TV or the app store.

Your bank will open a dispute investigation and contact the merchant. This process typically takes 30 to 60 days. If the bank agrees with you, the charge will be reversed and credited back to your account.

Your consumer rights under australian consumer law

As an Australian consumer, you have rights under the Australian Consumer Law (ACL), which applies even if Tennis TV or an app store has strict cancellation terms. These rights protect you from unfair contract terms and misleading practices.

The 14-day cooling-off period

For distance contracts (purchases made online, by phone or mail), you have a statutory 14-day cooling-off period from the date of purchase. This applies to Tennis TV subscriptions bought directly from their website. You can cancel within this window and request a refund without providing a reason.

To use this right, you must:

• Request cancellation within 14 days of your initial charge.
• Provide your order number or subscription ID.
• Be clear that you are exercising your cooling-off right.

Tennis TV must refund your money within 14 days of receiving your cancellation notice. Stopee recommends sending your cooling-off request via email so you have a timestamped record.

Misleading or unconscionable conduct

If Tennis TV misrepresented the subscription terms, made false claims about cancellation difficulty, or included hidden fees, you can lodge a complaint with the Australian Competition and Consumer Commission (ACCC) at accc.gov.au. The ACCC investigates consumer complaints and can take enforcement action against traders who breach the ACL.

Additionally, if you are a customer with a disability or vulnerability, the ACL protects you from unconscionable conduct-conduct so harsh or oppressive it is an offence to Australian consumer rights. If Tennis TV has refused reasonable accommodations, this may apply.

Chargeback rights for card disputes

Your bank or card issuer can dispute charges on your behalf under payment scheme rules (Visa, Mastercard, etc.). You do not need Tennis TV's permission to file a chargeback; it is your legal right as a cardholder. Your bank will investigate and rule in your favour if the charge was unauthorised or if Tennis TV refused to provide a promised service.

Chargebacks carry deadlines (typically 120 days from the charge date), so act quickly if a repeat charge appears after cancellation.

Common mistakes when cancelling tennis TV

Cancelling a subscription should be simple, but friction and dark patterns often get in the way. You are not alone if you have already stumbled here.

Mistake one: assuming the app deletion equals cancellation

Deleting the Tennis TV app from your phone does nothing to stop your subscription or auto-renewal. The app is just software; your actual subscription lives on Tennis TV's servers and continues to renew until you formally cancel it. Reinstall the app, log in, and cancel through the account menu-or use the website.

Mistake two: cancelling through the wrong platform

If you bought your subscription through Apple, Google or Amazon, cancelling it within the Tennis TV app will not work. You must cancel within your app store account. Tennis TV support cannot override this because they do not control the payment relationship. Stopee has seen users spend hours trying to cancel through the app, only to learn they needed to use their phone's settings instead.

Mistake three: ignoring the confirmation email

After you cancel, Tennis TV or your app store will send a confirmation email. Many users glance at it and move on, but this email is critical evidence. Save it to a dedicated folder, screenshot it, or print it. If a charge appears later, you will need this proof to challenge the merchant or your bank.

Mistake four: cancelling too close to renewal

If you cancel on the same day as your renewal, there is a risk your request will not process in time and a charge will post. Stopee strongly recommends cancelling at least three to five business days before your renewal date. This buffer gives the system time to sync and prevent the auto-renewal from triggering.

Mistake five: not checking your bank statement

Your cancellation is only successful if no charge appears after your period ends. Many users cancel and assume it worked without verifying their statement. Set a calendar reminder for your renewal date plus two days; check your bank statement on that date to confirm no charge has posted. If one has, act immediately.

Documentation checklist for cancellation and refunds

Keep these documents safe if you want to dispute a charge or claim a refund later.

Reviews and what other australian users report

Tennis TV holds a 4.5 out of 5 star rating on aggregate review sites, with users praising the breadth of ATP coverage and streaming quality. However, cancellation issues appear frequently in lower-rated reviews.

Common complaints include:

• "Impossible to find the cancel button" (usually because users look in the app rather than account settings).
• "Charged after cancellation" (often due to timing-cancellation submitted too close to renewal).
• "App store would not refund, Tennis TV said it was not their problem" (reflects the divided control over app store subscriptions).
• "Took weeks to get a response from support" (support response times vary, especially around major tournaments).

The consensus among reviewers is that Tennis TV's service itself is solid, but the cancellation experience is frustrating. The main lever is understanding where you purchased (direct vs. app store) and timing your cancellation request early.

Stopee has helped thousands of Australian consumers cancel similar subscriptions and navigate these exact disputes. Your experience matters, and there is always a solution.

Should you cancel or keep tennis TV?

If you are on the fence, consider pausing instead of cancelling. If you resubscribe within 30 days, some payment methods retain your previous plan pricing. However, if you are certain you will not use the service for several months, cancelling eliminates wasteful charges and the risk of a forgotten auto-renewal draining your account.

Next steps and contact information

You now have a clear roadmap to cancel Tennis TV, understand your refunds, and protect yourself from repeat charges. Here is what to do right now:

1. Identify where you purchased your subscription (Tennis TV directly, Apple, Google or Amazon).
2. Follow the step-by-step instructions for your platform in the "How to cancel" section above.
3. Save your cancellation confirmation email and take a screenshot of your account status.
4. Mark your renewal date on your calendar and check your bank statement two days after to verify no charge has posted.
5. If a charge appears despite cancellation, use the refund and dispute steps above.

For Tennis TV account and subscription issues, visit their support centre at support.tennistv.com or contact their team through your account settings.

If Tennis TV refuses to help or you believe they have breached Australian Consumer Law, lodge a complaint with the Australian Competition and Consumer Commission (ACCC) at accc.gov.au or call 1300 302 502.

Stopee has helped thousands of consumers cancel streaming subscriptions, manage unwanted charges and reclaim money lost to forgotten auto-renewals. If you have questions about your cancellation, your refund rights or how to dispute a charge, Stopee is here to guide you through every step with clarity and confidence.