Manage Tennis Tv
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Tennis Tv: The Right Way
How to cancel tennis TV in new zealand and understand your refund rights
What is tennis TV and who operates it
Tennis TV is the official streaming home for ATP professional tennis, operated by ATP Media Operations Ltd, a UK-registered company. The service delivers live matches, highlights and on-demand replays of the Association of Tennis Professionals across web browsers, mobile apps and connected devices. Your subscription method-whether you buy direct on the Tennis TV website, through Apple, Google Play, Amazon or Roku-determines exactly how you cancel and what refunds apply to you.
How tennis TV is delivered to you
You can subscribe to Tennis TV in three main ways. First, you can purchase directly on the Tennis TV website using a card or PayPal account. Second, you can subscribe through the Apple App Store, Google Play Store, Amazon Appstore or Roku Channel. Third, some subscriptions renew automatically on a monthly or annual cycle. The critical point: your purchase source controls how you manage your subscription later, so it matters where you signed up.
Why understanding cancellation matters
Many Kiwis discover too late that cancelling through the wrong channel is impossible, or that their refund expectations don't match the rules. Stopee exists to guide you through these exact scenarios. Know your rights, know your method, and you'll cancel cleanly without frustration.
Your consumer rights in new zealand and the cooling-off period
Tennis TV operates under UK Consumer Contracts Regulations, which grants you a 14-day cooling-off period from your subscription date. However, New Zealand law also protects you through the Consumer Guarantees Act and unfair contract terms protections. Stopee recommends understanding both frameworks so you know exactly where you stand.
The 14-day cooling-off right and its limits
Within 14 days of purchasing your Tennis TV subscription, you have the right to cancel and receive a full refund-but only if you have not accessed any streaming content during that period. The moment you start watching matches or highlights, you lose this automatic refund right under the UK regulations that Tennis TV applies. This is the key trap: instant access can cost you your refund if you change your mind within two weeks.
New zealand consumer guarantees act protections
As a New Zealand consumer, you also benefit from the Consumer Guarantees Act 1993. This law requires that digital services be of acceptable quality, fit for purpose and supplied with reasonable care. If Tennis TV fails to deliver the service as promised-persistent streaming failures, missing content, broken features-you may have grounds to request a refund or credit outside the 14-day window. For further advice specific to your situation, contact the Citizens Advice Bureau or the Commerce Commission.
Pricing and subscription plans for new zealand
Tennis TV pricing in New Zealand varies depending on whether you subscribe through the app store or directly. Here is the current pricing structure for in-app purchases via the Apple App Store, which applies to most New Zealand subscribers.
Current tennis TV subscription costs
| Plan | Cost (NZD) | Billing cycle | Best for |
|---|---|---|---|
| Monthly | $21.99 | Every month | Trying the service or casual fans |
| 6-month | $129.99 | Every 6 months | Regular watchers saving money |
| Annual | $169.99 | Every 12 months | Committed fans with the lowest per-month rate |
Direct website subscriptions may differ in price from in-app purchases; always check the exact amount before confirming payment. Stopee advises recording your subscription date and amount paid-you will need this if you later dispute a charge or claim a refund.
How to cancel tennis TV: method by method
Cancellation steps depend entirely on where you bought your subscription. Choose your method below and follow the exact steps to avoid traps and dead ends.
Cancelling a direct tennis TV website or PayPal subscription
If you subscribed directly on tennistv.com using a credit card or PayPal, you manage the subscription through Tennis TV's own account dashboard. This is the simplest path to cancellation.
- Visit tennistv.com and log in using your email and password.
- If you have forgotten your password, click "Forgot password" and follow the reset email.
- Navigate to "My Account" at the top right or in the menu, then select "Subscription" or "Billing".
- Look for a section titled "Your subscription" or "Manage subscription".
- Locate the button or link labeled "Cancel subscription" and click it.
- Tennis TV may ask you to confirm the cancellation or select a reason-respond honestly but know this is voluntary.
- Confirm the cancellation when prompted.
- Pro tip: Take a screenshot of the confirmation page showing the cancellation date and time.
What happens next: Your subscription stops auto-renewing, but you retain access until the end of your current billing period. No refund is issued automatically for unused days unless you are within the 14-day cooling-off period and have not streamed content.
Cancelling an apple app store subscription
If you subscribed through the Apple App Store on an iPhone, iPad or Mac, Apple manages your subscription, not Tennis TV. You must cancel directly in your Apple ID settings.
- Open "Settings" on your Apple device (iPhone or iPad).
- On a Mac, open "System Preferences" and select "Apple ID".
- Tap your name at the top to open your Apple ID profile.
- If prompted, enter your Apple ID password or use Face ID / Touch ID.
- Select "Subscriptions" from the menu.
- You will see a list of all active subscriptions linked to your Apple ID.
- Find "Tennis TV" in the list and tap it.
- If you cannot find it, scroll down to check inactive subscriptions.
- Tap "Cancel Subscription" at the bottom of the Tennis TV subscription details.
- Apple will ask you to confirm; select "Confirm cancellation" or similar.
Warning: Once you cancel, Apple displays the cancellation date. Your access ends on your next renewal date, not immediately. Stopee recommends taking a screenshot of the confirmation for your records.
Cancelling a google play subscription
If you subscribed via Google Play on an Android phone or tablet, Google handles the subscription. Cancel through the Google Play app or Google Play website.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Manage subscriptions" from the menu.
- You will see all active subscriptions on your Google account.
- Tap "Tennis TV" to open the subscription details.
- If you see "Manage" instead, tap that first, then look for Tennis TV in the list.
- Tap "Cancel subscription".
- Google will ask for a reason for cancellation-answer if you wish, but it is optional.
- Confirm the cancellation by tapping "Yes, cancel subscription" or similar.
- You will receive a confirmation email from Google.
Pro tip: You can also cancel Google Play subscriptions at play.google.com. Log in, go to "Manage subscriptions", find Tennis TV and click "Cancel subscription". Both methods work identically.
Cancelling an amazon prime video channels subscription
If you subscribed to Tennis TV as an add-on channel through Amazon Prime Video, you cancel through Amazon's account settings, not Tennis TV directly.
- Visit amazon.com or open the Amazon Prime Video app.
- Log in with your Amazon account details.
- Navigate to "Your Account" at the top right, then select "Prime Video settings" or "Manage memberships and subscriptions".
- On the app, tap the menu (three lines) and look for "Subscriptions".
- Find "Tennis TV" under active channels.
- Click or tap on it to view details.
- Select "Cancel channel" or "Edit subscription".
- Confirm the cancellation when Amazon asks you to verify.
Warning: Cancelling a Prime Video channel does not affect your main Amazon Prime membership. Your access to Tennis TV ends on your next renewal date.
Cancelling a roku subscription
If you subscribed through the Roku Channel on a Roku streaming device, manage the subscription in your Roku account online or through the device menu.
- Go to my.roku.com and log in with your Roku account.
- If you do not have a Roku account yet, create one first.
- Select "Manage subscriptions" from your account dashboard.
- You will see all active channel subscriptions.
- Find "Tennis TV" in the list.
- Click on it or the menu icon next to it.
- Click "Cancel subscription".
- Confirm the action when prompted.
Alternatively, you can cancel directly on your Roku device by opening the Tennis TV channel, navigating to account settings within the app, and selecting cancel there. Both methods reach the same result.
Refunds and what to expect after cancellation
Cancelling and getting money back are two separate events. Stopee breaks down the exact refund scenarios you face.
When you qualify for a refund
You are entitled to a full refund in limited circumstances. First, if you cancel within 14 days of purchase and have not streamed any content, you qualify for a refund under UK cooling-off regulations. Second, if Tennis TV fails to deliver the service for an extended period due to a technical fault, you may claim a proportionate refund for downtime. Third, if you paid through Google Play, Apple or Amazon, those platforms may have additional refund policies that supersede Tennis TV's terms.
When refunds are refused
You do not qualify for an automatic refund if you streamed content during the 14-day period, even if you only watched one match. Refunds are also not automatic after the 14 days pass-once you move beyond that window, cancellation simply stops future charges. Additionally, if you bought through a third-party platform like Apple or Google Play, Tennis TV cannot issue refunds; you must request them directly from that store.
How to request a refund if you are eligible
If you believe you qualify for a refund, contact Tennis TV support immediately at help@tennistv.com. Include your subscription purchase date, order reference number (if you have it), the amount paid and the reason you believe a refund applies. If you subscribed through an app store, contact that store's support team instead; they process refunds for third-party purchases, not Tennis TV.
Timeline: when refunds appear in your account
If Tennis TV approves your refund, the money typically returns to your original payment method within 5 to 10 business days. Credit card refunds may take longer depending on your bank. PayPal refunds usually appear within 48 hours. App store refunds vary: Apple typically processes them within 5-30 days, Google Play within 2-5 business days, and Amazon within 48 hours to 7 days.
What happens to your account and access after cancellation
Cancelling a subscription is not the same as deleting your account. It is helpful to understand the distinction so you are not caught off guard.
Your access and viewing history
When you cancel your subscription, you lose access to live and on-demand content as soon as your current billing period ends. Your Tennis TV account, login details and viewing history remain stored in Tennis TV's system unless you explicitly delete your account. This means you can reactivate the subscription later without losing saved preferences or watch history.
Data retention and account deletion
Tennis TV retains your account data according to its privacy policy. If you want to permanently delete your account and all associated data, contact help@tennistv.com and request account deletion. The company will confirm the request and inform you of the deletion timeline. Note that deleting your account does not automatically trigger a refund-refund eligibility is separate from account deletion.
Common mistakes kiwis make when cancelling
Cancellation troubles often stem from confusion about which platform controls your subscription or misunderstanding refund rules. Here are the pitfalls to avoid.
Mistake 1: trying to cancel through the wrong channel
Many users try to cancel on the Tennis TV website when they actually subscribed through Apple or Google Play. This does not work-you get stuck in a loop. Always trace back to your original purchase confirmation email to identify where you paid. Look for a receipt from Apple, Google, Amazon or Tennis TV itself. Once you know the platform, cancel there and nowhere else.
Mistake 2: assuming access ends immediately after cancellation
You might cancel expecting to lose access that day. In reality, you retain full access until the end of your paid period. If you cancel on day 10 of a 30-day month, you still have 20 days of access left. This is good news for your viewing, but it also means you cannot "try out" the service risk-free by cancelling immediately-the cooling-off refund requires zero streaming, not just early cancellation.
Mistake 3: expecting an automatic refund after cancellation
Cancellation does not trigger a refund after the 14-day cooling-off window closes. Many Kiwis cancel and then wait weeks expecting a refund that never comes. Stopee stresses this rule: refunds are only automatic within 14 days and only if you have not streamed. Beyond that, you must request one manually and prove a valid reason (service failure, significant downtime, platform error in billing).
Mistake 4: not recording proof of cancellation
If a dispute arises-Tennis TV charges you again, or you cannot reach support-a screenshot of your cancellation confirmation is your only defence. Do not rely on memory or email receipts alone. Capture the confirmation page showing the date, time and cancellation status immediately after you submit the cancellation.
Checklist: before and after you cancel
Use this checklist to ensure you cancel cleanly and protect yourself if problems arise.
| Step | Action | Status |
|---|---|---|
| 1 | Find your original purchase receipt and identify the platform (Tennis TV, Apple, Google, Amazon, Roku) | [ ] Done |
| 2 | Check if you are within 14 days and have not streamed (refund eligibility) | [ ] Done |
| 3 | Log in to the correct cancellation platform and navigate to subscriptions | [ ] Done |
| 4 | Cancel the subscription and confirm the action | [ ] Done |
| 5 | Take a screenshot of the cancellation confirmation message | [ ] Done |
| 6 | Save the confirmation email (if sent) in a folder titled "Cancellations" | [ ] Done |
Contacting tennis TV support and escalation options
If cancellation goes wrong or Tennis TV continues charging you after you cancel, you have clear escalation paths.
Direct support contact
Email help@tennistv.com with your cancellation issue. Include your subscription purchase date, the email address linked to your account, the amount charged and a clear description of the problem. Allow 5 to 7 business days for a response. If you do not hear back within that time, follow up again.
Third-party platform support
If you subscribed through Apple, Google, Amazon or Roku and Tennis TV is not responding, contact the app store's support team directly. They can investigate billing issues on their end and issue refunds without Tennis TV's involvement.
Consumer protection escalation in new zealand
If Tennis TV refuses a justified refund or continues charging you after cancellation, escalate to the Commerce Commission or the Citizens Advice Bureau. Stopee recommends gathering copies of your cancellation confirmation, payment receipts and all support correspondence before you escalate. The Commerce Commission can investigate unfair contract terms and misleading billing practices.
Why stopee can help you cancel with confidence
Cancelling streaming services should be simple, but companies often hide the cancellation option or apply confusing rules about refunds. Stopee has helped thousands of consumers navigate cancellation processes, understand their rights and recover money they thought was lost. Our guides break down every platform and every scenario so you know exactly what to do before you act.
Whether you are cancelling Tennis TV after the 14-day window or fighting for a refund due to service failure, Stopee provides the step-by-step guidance and consumer law references you need. Visit stopee.com today to explore more cancellation guides or find answers to your specific situation. Stopee is your trusted ally in taking back control of your subscriptions.
Company contact details and mailing address
If you need to send formal correspondence regarding your cancellation or refund claim, Tennis TV (ATP Media Operations Ltd) uses the following UK registered address for postal communications. Note that Tennis TV does not maintain a New Zealand-specific mailing address.
ATP Media Operations Ltd
Registered in the UK
For billing disputes and formal cancellation letters, contact help@tennistv.com first. Only proceed to postal correspondence if email support fails to resolve the issue within 14 days.
Stopee emphasizes that email is faster and more reliable than postal mail for cancellation requests. Keep email records as proof of your request. If you must escalate further in New Zealand, contact the Commerce Commission at comcom.govt.nz for guidance on your next steps with a foreign digital service provider.