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Cancel F1 TV in new zealand: step-by-step guide and your refund rights

What is F1 TV and why you might want to cancel

F1 TV is Formula 1's official streaming platform, delivering live race broadcasts, practice sessions, qualifying events, onboard camera feeds, team radio audio and a vast archive of historical content. The service operates in New Zealand with pricing in NZD, and you can subscribe directly through the F1 website or via Apple App Store and Google Play.

You might cancel for several reasons: the annual cost adds up, you prefer traditional broadcast coverage, your viewing habits have changed, or you want to reassess your streaming subscriptions. Whatever your reason, Stopee is here to guide you through a straightforward cancellation process and help you understand your rights as a New Zealand consumer.

F1 TV plans available in new zealand

F1 TV offers two subscription tiers in New Zealand, each with distinct features and pricing.

Most subscribers choose F1 TV Pro to watch live races without interruption. If you have committed to an annual plan, you still have cancellation rights under New Zealand consumer law, which we outline below.

Reasons people cancel and when to reconsider

You might cancel because you only watched during the racing season and now want to pause. You could cancel because a conflict with your pay TV provider means you can access F1 elsewhere. Or you may simply prefer not to renew. Stopee empowers you to make informed decisions: review your last three months of viewing history before you decide, because that data often reveals whether the subscription genuinely serves you.

If you cancel during a race weekend you love or just before a season finale, you may regret the decision. Consider pausing your subscription (where available) rather than cancelling permanently, so your account and preferences stay intact.

Your consumer rights under new zealand law

New Zealand consumer law protects you whether you buy a subscription directly from F1 or through Apple or Google.

The 14-day cooling-off period

You have a statutory right to cancel F1 TV within 14 days of purchase and receive a full refund, regardless of reason. This applies to your initial subscription purchase, and any pre-paid services you have not yet used will be refunded on a pro-rata basis. F1's terms acknowledge this right, and you do not need to justify your decision.

Warning: The 14-day period starts from the day after your purchase, not from the date you first watch a race. If you subscribed on 1 January, your cooling-off window closes on 15 January. Act quickly if you change your mind.

Consumer guarantees act protections

Under the Consumer Guarantees Act 1993, F1 TV must provide a service that is of acceptable quality, fit for purpose, and delivered with reasonable care and skill. If the service fails to meet these guarantees-for example, if live races consistently fail to stream, or if you cannot access content you paid for-you have the right to cancel and claim a refund, even outside the 14-day window.

Pro tip: Document any service failures with screenshots, dates and times. If F1 does not resolve the issue, you can escalate to the Commerce Commission or your bank (if you paid by card). Stopee recommends keeping evidence of every complaint you lodge.

Refunds for app store subscriptions

If you subscribed via Apple App Store or Google Play, those platforms handle your billing and refunds under their own policies, which sometimes differ from F1's direct terms. Apple and Google both allow refunds within a certain window (typically 48 hours for first-time purchases). Contact the app store directly, not F1, to request a refund from them.

How to cancel F1 TV step by step

Your cancellation method depends on where you subscribed. Follow the relevant steps below for a clean, fast cancellation with no surprises.

Cancel a direct F1 TV subscription (F1 website)

This method applies if you subscribed directly on the F1 website using your credit or debit card.

1. Visit the F1 TV website and sign in with your email address and password.
   • If you have forgotten your password, use the "Forgot password" link on the login page.
2. Navigate to your account settings, usually found in the top-right menu or under "My Account."
   • Look for a section labelled "Subscriptions," "Billing" or "Account settings."
3. Select your active F1 TV subscription.
   • You will see your plan name, renewal date and payment method.
4. Click the "Cancel subscription" button.
   • F1 may offer you a discount to stay-you can ignore this and proceed.
   • You may see a survey asking why you cancel; it is optional.
5. Confirm your cancellation when prompted.
   • You will receive a confirmation email from F1 within minutes.
6. Save the confirmation email and your cancellation date for your records.
   • You will retain access until the end of your paid period.

Pro tip: Before you cancel, check your latest invoice to confirm your next billing date. If you cancel five days before that date, you will lose access sooner than expected (because you are cancelling before the current period ends). Plan your cancellation for the day after your billing date renews if you want to maximise value from your final payment.

Cancel via apple app store (iOS and iPad)

If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel through Apple, not F1.

1. Open the Settings app on your iOS device.
   • Look for the grey gear icon on your home screen.
2. Tap your name at the top of the Settings menu.
   • This opens your Apple ID account page.
3. Select "Subscriptions."
   • You will see a list of all your active app subscriptions.
4. Find F1 TV in the list and tap it.
   • If you do not see F1 TV, scroll down or search for it.
5. Tap "Cancel subscription."
   • Apple will ask you to confirm; tap again to proceed.
6. Check your email for Apple's cancellation confirmation.
   • Apple will confirm your cancellation within minutes.
   • Your F1 TV access will end at the end of your current billing cycle.

Warning: Apple processes cancellations, not F1. If you contact F1 about a refund for an App Store purchase, they will direct you back to Apple. Do not wait-contact Apple directly using the "Report a Problem" button on your App Store order history if you need a refund within 48 hours of purchase.

Cancel via google play (Android)

If you subscribed through Google Play on an Android phone or tablet, you cancel through Google Play, not F1.

1. Open the Google Play Store app on your Android device.
   • Tap the app icon with the coloured triangle.
2. Tap your profile icon in the top-right corner.
   • Select "Payments and subscriptions."
3. Choose "Subscriptions."
   • You will see all active subscriptions linked to your Google account.
4. Tap F1 TV.
   • The subscription details page opens.
5. Select "Cancel subscription" and confirm.
   • Google will ask you why you are cancelling; you can skip this survey.
6. Look for a confirmation message in the Google Play app and in your email.
   • Your F1 TV access ends at the end of your current billing period.

Pro tip: If you cannot find the Cancel button on Google Play, try cancelling from a web browser instead. Visit myaccount.google.com, select "Payments and subscriptions" from the menu, find F1 TV under "Subscriptions," and click "Cancel."

Cancel by email (backup method)

If you cannot access your account or the cancellation button does not work, email F1 directly.

1. Compose an email to general@en.formula1.com.
   • Use the email address linked to your F1 account.
2. In the subject line, write: "Subscription cancellation request."
   • Be clear and professional.
3. In the message body, include:
   • Your full name.
   • Your F1 TV account email address.
   • Your subscription plan (Access or Pro).
   • Your next billing date (if you know it).
   • A simple statement: "Please cancel my F1 TV subscription immediately."
4. Send the email and keep a copy for your records.
   • F1 typically responds within 2-3 business days.
5. Wait for F1's confirmation email.
   • Once confirmed, your subscription will be cancelled at the end of your current billing period.

Email cancellation is slower but leaves a permanent trail. Stopee always recommends sending cancellation requests by email if you want airtight documentation for a dispute or refund claim.

What happens after you cancel F1 TV

Cancellation is just the start; understanding what comes next helps you avoid confusion and lock in any refunds you are owed.

Your access after cancellation

When you cancel F1 TV, you keep full access to all features until the end of your current billing period. If you pay monthly and your billing date is the 15th of each month, cancelling on the 10th means you retain access until the 15th. If you subscribed annually, you keep access for the remainder of that 12-month period.

After your final billing date passes, you will be locked out immediately. No grace period, no warning. Plan your cancellation timing accordingly if you want to finish watching a race weekend or a specific Grand Prix.

Future billing and automatic renewal

Once you cancel, F1 TV will not renew automatically. You will not be charged again unless you manually resubscribe. Your payment method remains on file (if you used the F1 website), but F1 will not attempt to bill it.

If you subscribed through Apple or Google, those platforms will also stop attempting to renew. You can delete the F1 TV app from your device if you wish, though this does not affect your subscription status.

Your account and viewing history

F1 typically keeps your account and viewing history active even after cancellation. This means you can log back in and see your bookmarks, watch history and saved clips. If you choose to resubscribe in the future, your preferences and history will be waiting for you.

Pro tip: Before your access expires, download or screenshot any content you want to remember (race highlights, onboard footage links, favourite moments). F1 does not guarantee permanent data retention after you cancel, so take this step to preserve your memories.

Refunds and how to claim them

Refunds are not automatic; you must request them within the required window and follow the correct process to receive your money.

The 14-day refund window

You have 14 days from your original purchase date to request a full refund, no questions asked. This applies to both monthly and annual plans. If you subscribed on 5 January, you must request a refund by 19 January to qualify for the full amount.

For pre-paid plans (such as an annual subscription), F1 will refund you on a pro-rata basis if you cancel before using all the content you paid for. For example, if you paid NZ$99.99 for an annual Pro plan and cancel after one month, you will receive approximately NZ$83 back (the unused 11 months).

How to request a refund

1. Email general@en.formula1.com within 14 days of your original purchase.
   • Use the subject line: "Refund request - F1 TV subscription."
2. In your email, provide:
   • Your full name.
   • Your F1 TV account email address.
   • Your subscription plan name.
   • The date you purchased the subscription.
   • Your original payment amount (in NZD).
   • A brief reason (optional: "Within 14-day cooling-off period" is sufficient).
3. Send the email and retain a copy.
   • F1 will respond within 5-7 business days.
4. Expect the refund to process within 7-14 days after F1 approves it.
   • Your bank or payment processor handles the final deposit; this may take another 2-3 business days.

Warning: If F1 delays or denies your refund after day 14, do not give up. You can escalate to your payment provider (your bank, Apple or Google) and request a chargeback or formal dispute. Keep all email correspondence as evidence. The Commerce Commission also provides dispute resolution support if F1 refuses to cooperate.

Refunds for app store subscriptions

If you bought F1 TV through Apple App Store or Google Play, you must request refunds directly from those platforms, not from F1. Apple allows refunds within 48 hours of purchase for new subscriptions; Google Play offers a similar window. Email support or use the "Report a Problem" link on your order receipt to start the refund process.

Stopee advises acting fast with app store refunds, because the window is narrow. Do not assume F1 will process the refund for you.

Common mistakes when cancelling F1 TV

Cancellation seems straightforward, but small missteps can cost you money or leave you subscribed longer than intended.

Mistake 1: cancelling too close to your renewal date

If your billing date is 20 January and you cancel on 18 January, you are effectively throwing away two days of paid access because your subscription renews in 48 hours regardless. You will be charged for the next period, then need to request a refund-a slower process than simply avoiding the charge in the first place.

Check your billing date before you cancel. Cancel on your renewal date itself or a few days after, so the cancellation takes effect before F1 attempts to charge you again.

Mistake 2: cancelling through the wrong channel

If you subscribed via Apple but email F1 to cancel, F1 cannot stop Apple from charging you. Your cancellation request goes nowhere because F1 has no control over the billing. Always cancel through the same channel you used to subscribe: Apple App Store cancellations go through Apple, Google Play through Google, and direct subscriptions through the F1 website.

Mistake 3: assuming silence means success

You cancel, see no confirmation page, and assume it worked. Two weeks later, you are charged again. Always wait for a confirmation email from F1 (or Apple/Google) before considering the cancellation complete. If you do not receive confirmation within 24 hours, resend your cancellation request or contact support.

Mistake 4: not saving proof of cancellation

Screenshots and confirmation emails are your only defence if a dispute arises. If F1 claims you never cancelled and you cannot prove it, you may have to pay to get your money back. Stopee recommends saving confirmation emails in a dedicated folder and taking a screenshot of your account settings after cancellation to show the subscription is gone.

Mistake 5: missing the 14-day refund deadline

Day 15 arrives and you realise you wanted a refund. Too late. The 14-day cooling-off period is absolute. Set a phone reminder the day you subscribe, because this deadline moves fast and F1 will not extend it without a valid consumer protection reason (like a service failure).

Cancellation checklist for F1 TV

Print or bookmark this checklist to stay organised and avoid oversights.

When to contact stopee for help

If you have followed the steps above and F1 has not responded within 7 days, or if F1 refuses to cancel or refund you despite your eligibility, Stopee is ready to help. We specialise in fighting back against subscription companies that ignore cancellation requests or unfairly deny refunds. Stopee has helped thousands of New Zealand consumers cancel stubborn subscriptions and recover hundreds of thousands of dollars in refunds.

Contact Stopee through stopee.com if you face resistance from F1 TV. Our team will escalate your complaint on your behalf, prepare documentation for a chargeback dispute, or guide you through a formal complaint to the Commerce Commission. You should not have to fight alone to cancel a service you no longer want.

Contact address for F1 TV cancellation disputes

If you need to escalate a cancellation or refund dispute beyond email, F1's official registered address is:

Formula 1 Administration Limited
Unit 1, 199 Old Street
London
EC1V 9NR
United Kingdom

You can send formal cancellation or refund requests by registered mail to this address, though email remains faster and more efficient for most New Zealand customers. Keep a copy of any letter you send.

If F1 does not resolve your dispute, the Commerce Commission New Zealand can also investigate complaints about unfair contract terms or misleading cancellation practices. File a complaint at beehive.govt.nz or contact the commission directly. Stopee recommends exhausting F1's email support first, then escalating to the commission if F1 ignores you.

Summary: cancel F1 TV the right way

Cancelling F1 TV is simple when you follow the correct method for your subscription type and act within the legal time windows. Cancel through the F1 website if you subscribed directly, through Apple if you use the App Store, or through Google Play if you are an Android user. Request your refund within 14 days if you change your mind, and save all confirmation emails as proof.

If F1 refuses to cancel or delays your refund, Stopee empowers you with knowledge of your rights under the Consumer Guarantees Act and the cooling-off period. You do not have to accept a subscription you did not authorise or a refund that is wrongfully denied. Stopee has helped thousands of consumers stand up to subscription companies and reclaim their money-visit stopee.com today if you need expert support.